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Rated 1 out of 5 stars

Just as everyone else has said I placed an order and now several months later have not received anything. I managed to get into contact with them at some point in March and they said they were having... See more

Rated 3 out of 5 stars

First off I was very disappointed in the shipping, the box was very beaten up and disfigure with an opening where the packing tape had failed. The product, the chips them selves were pretty good excep... See more

Company replied

Rated 5 out of 5 stars

I had inadvertently created two accounts, which customer service quickly took care of by merging them. I love this product-no sugar, no carbs, I can snack with no guilt. Every flavor I have tried is... See more

Rated 4 out of 5 stars

Only half of my order was initially shipped but the team was great about shipping the other half straight away, kudos to their customer service! Skins taste great -- really reminiscent of the fried fi... See more

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3.3

Average

TrustScore 3.5 out of 5

472 reviews

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Rated 5 out of 5 stars

Great customer service

Great customer service.

August 8, 2020
Unprompted review
Goodfish logo

Reply from Goodfish

Hi Beverly,

We are terribly sorry to hear that you don’t like our product, and appreciate your feedback. We take the upmost pride in the development of our products and are constantly striving to improve in making delicious snacks that are also super healthy.

Take care,

The GoodFish Team.

Rated 4 out of 5 stars

Flavors

My order arrived pretty quick. Although for some reason i didnt get the “get 2 free bags with first order” offer until I had already placed my order. Could have been my internet who knows. In terms of taste, i guess it’s subjective but I found the sea salt flavor way saltier than expected. The spicy bbq had a bit of a kick to it, which was subtle but nice, but was also a bit salty which overpowered the other flavors. I almost wish the spicy bbq had a tiny bit more sweetness to it so it tasted more like bbq. The tart cranberry was surprisingly good. Wasnt sweet like I expected most artificial, it didnt taste like cranberry but it did taste tart. I think i tasted more cherry than anything else but it was alright. The chili lime was my favorite, said what the flavor was, tasted like the flavor.

August 8, 2020
Unprompted review
Rated 5 out of 5 stars

Came relatively quick

Came relatively quick. The toast is awesome even though there isn't much there. I would love to get a big bag and have a guilt free snack session. Good work good fish.

August 8, 2020
Unprompted review
Rated 5 out of 5 stars

Interesting (Yummy) Product And Excellent Purchasing Experience

I frequently have salmon skin sushi, so when I heard about this product I had to try it. The website is easy to navigate, the purchasing experience was simple and straightforward, delivery was quick, and the product very interesting and tasty. Definitely 5 stars all around.

August 8, 2020
Unprompted review
Rated 2 out of 5 stars

They just tasted way to fishy for me

They just tasted way to fishy for me. I pan fry my wild caught sockeye salmon and love to eat that crispy skin, but these just tasted fishy. They were nice and crispy, but the flavor was just not for me.

August 8, 2020
Unprompted review
Rated 3 out of 5 stars

Little value for the price

I ordered the Starter Pack (2 of each flavor for $25). They took about a week and a half to arrive here in Minneapolis, MN. While tasty enough, I don't think I'll be ordering again.

The bags look relatively sizable, but they are MAYBE barely a quarter filled with actual chips. Especially considering these are more expensive than "traditional" chip snacks (and also require shipping), this is just plain unacceptable. It's hard to know if this is intentional -- either they need to improve their production process or simply elect to provide more to justify the cost.

Until then, I recommend the curious to wait for more recent reviews from the more adventurous to see if this critical issue appaears resolved.

August 7, 2020
Unprompted review
Rated 3 out of 5 stars

I received my box today

I received my box today. The chips are very good, but one of the bags was open almost half way and some of those chips were loose in the box.

August 7, 2020
Unprompted review
Goodfish logo

Reply from Goodfish

Hi David,

First of all, we are really sorry to hear about your experience. Also, we are smiling that you liked our product! That means a lot to us.

We are always striving for excellence, and hearing from our customers allow us to keep improving. Thank you!

We will be contacting you via email to continue with this matter.

Best,
The GoodFish Team

Rated 1 out of 5 stars

One week after shipping notification, still nothing shipped.

A week after I received a shipping notification, my order still hasn't actually shipped. I contacted customer service who said it was due to an unspecified warehouse issue and will be "shipping soon" (no timeframe), and I was given the ultimate slap in the face apology discount - a 10% discount on a future order, presupposing I'll be using the service again. You should be concerned with customer satisfaction on the first order, not hypothetical future orders. You'd have done better not to offer any discount at all.

I then saw the other bad reviews on Trustpilot and was disappointed by Goodfish's boiler plate responses. It all seems so plastic and fake, but I look forward to finding how Douglas "can’t believe it and is as appalled as I am".

August 4, 2020
Unprompted review
Rated 5 out of 5 stars

Anticipation!

I haven't yet received my order, but the purchasing process was easy and user friendly. Can't wait!

August 4, 2020
Unprompted review
Rated 4 out of 5 stars

Yummy, crunchy and fishy!

Received my sea salt skins after about 5 days, which was fine. They are nice and crunchy and salty and taste nice and “salmon-y”. The price is the only negative, but I understand and appreciate working to maintain sustainability.

August 3, 2020
Unprompted review
Rated 4 out of 5 stars

Had trouble getting first shipment, but they made it right. Get Goodfish worry-free.

I ordered on July 20 and never received it.

Update: Thank you, Doug. After your correspondence, I have renewed faith in your company and your product. It is far too often we all deal with shady shippers, bad products, and overall terrible experiences after we have already paid. This has been the complete opposite. Thank you for reaching out and correcting mistakes even out of your control.

August 2, 2020
Unprompted review
Goodfish logo

Reply from Goodfish

Hi Tyler,

I can’t believe it and I’m as appalled as you are. We've been facing some delays with our shippers who are still struggling during these challenging times. Some great news on our end, we’ve launched on Amazon and they fulfill directly from their warehouse, which will make a world of difference for future orders.

GoodFish is a game changer and we’ve put all our resources into the quality, transparency and excellence of the product. We don’t want to lose a pioneering customer like you – so I would love you to give us another shot with a free reorder (trust me – this time it’ll show up on time or I’m hand delivering in the future!)

If you can let me know what seasoning you’d like for your 8 pack (freebie) I’ll send it to you right away.

Thanks again and hope this makes up for the choppy beginnings.

Take care
Douglas
Founder/CEO GoodFish

Rated 1 out of 5 stars

Never received product

Never received product. Zero communication. Guess my loss is “Goodfishes” gain. Read reviews before purchasing. Seems to be very common with no communication. All other items I’ve ordered during the Covid times have arrived as advertised. Thank goodness I’m only out $25.

July 31, 2020
Unprompted review
Goodfish logo

Reply from Goodfish

Hello Robert,

Thank you for taking the time to write a review. We've been facing some delays with our shippers who are still struggling during these challenging times. Some great news on our end, we’ve launched on Amazon and they fulfill directly from their warehouse, which will make a world of difference for future orders.

We apologize for any inconvenience. We are working on improving our customer service. Please contact thomas@goodfish.com and we will help you immediately.

Best,
The Goodfish Team

Rated 1 out of 5 stars

Never received my package and never got…

Never received my package and never got any follow up from support.

July 30, 2020
Unprompted review
Goodfish logo

Reply from Goodfish

Hello Jacqueline,

Thank you for your review. We've been facing some delays with our shippers who are still struggling during these challenging times. Some great news on our end, we’ve launched on Amazon and they fulfill directly from their warehouse, which will make a world of difference for future orders.

We apologize for any inconvenience. We are working on improving our customer service. Please contact thomas@goodfish.com and we will help you with your order immediately.

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