Goose Creek Reviews 13,289

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 7,838 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and variety of products, especially highlighting the appealing and long-lasting fragrances of the candles. Many appreciate the reasonable prices and frequent sales, making it easy to purchase multiple items. The delivery service is frequently noted for its speed and the secure packaging, ensuring products arrive intact. However, some customers experienced issues with delivery times, with a few mentioning long waits or damaged items upon arrival. A small number of people also felt that some candles lost their scent quickly or did not burn evenly, leading to disappointment with the product's performance.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the candles for their... See more

Quality

People report positive experiences with quality. Customers consistently praise the amazing and long-lasting... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the fast... See more

Order

Users describe positive interactions with order. Many customers praise the ease of ordering, timely delivery,... See more

Price

Customers had positive experiences with price, often highlighting that the company's prices exceed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Goose Creek has a great array of wonderful aromatic fragrance selection! The price ranges are fair and generous for those of us who budget buy. There product offerings and pricing allow me to Treat my... See more

Rated 5 out of 5 stars

Love the suit&tie candle and their teakwood candles. Smells amazing. Ive tried several others, they all have a long lasting scent. But some of the scents arent for me. Large variety of scents. D... See more

Rated 5 out of 5 stars

Price,perfection, and outstanding service. The best company around! Always offering deals or coupons, customer service is awesome too. The actual soy based candle is unbelievable. They have so man... See more

Rated 5 out of 5 stars

I have ordered before, so I was always happy with my order. Compared to other candle companies, I find your company is the best for cost effective as well as expedience and good offers, plus the ship... See more


Company details

  1. Home & Garden

Information provided by various external sources

Create a warm, inviting atmosphere in every room of your home with artisanal scented candles and other ambiance-enhancing fragrance products from Goose Creek.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

13K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

If I could give this company 0 stars

If I could give this company 0 stars, I would! This is the WORST CANDLE COMPANY!! CUSTOMER SERVICE IS NONEXISTENT, HANDLED BY BOTS! I received 2 broken candles and they still haven't refunded or exchanged! Steer clear!! Stay with Bath and Body Works!!

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

First off I love these candles because…

First off I love these candles because their ability to make your entire house smell amazing is nothing but extraordinary. Second…when they have a sale it’s a great sale!!! That’s when I have the ability to strike! Really though you cannot go wrong with Goose Creek. They ship super fast too.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

On Par with bath & body works

The quality is definitely on par with any three wick candles that you get from BBW. The price is where Goose creek exceeds their competitors. The quality of scents is the same. They could probably improve on the quality of their wicks. Sometimes the wicks are short/thin burns even if you tend to the care and trimming of the wicks.

June 23, 2025
Rated 1 out of 5 stars

HORRIBLE CUSTOMER SERVICE

HORRIBLE CUSTOMER SERVICE! To cancel an order you have to do it within an hour. BUT you have to do it through there email at ZENDESK and they wont reply until the next day to tell you that its over the 1 hour limit! It is just a SCAM to keep your payment! BUYER BEWARE!!!! This company is losing customers by the day due to NO CUSTOMER SERVICE!! Putting PROFITS above CUSTOMER SERVICE is the fastest way to the bottom! GO TO YANKEE CANDLE, they are a class act!!

May 13, 2026
Unprompted review
Rated 1 out of 5 stars

Customer service is horrible

Customer service is horrible. Waited almost a month for my package. The only thing they offered was the shipping fee on a gift card. Will stick go my local stores from now on as this was horrible customer service

April 21, 2026
Rated 5 out of 5 stars

I have been buying goose Creek for the…

I have been buying goose Creek for the last past four or five years but lately the last two batches that I’ve bought you cannot smell the scent. I don’t know how the amount of scent that you put in your candle changed, but I don’t spend in the last four months 200 and some dollars and the candles do not give any scent

May 12, 2026
Unprompted review

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