GlacialPure Reviews 136

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

I have used glacial pure filters for years and have been very satisfied, their customer service is top notch and their product exceeds expectations Would highly recommend!

Rated 1 out of 5 stars

DECEPTIVE! Wanted to buy official Freshwater Salt Cartridge replacements. They sent me their no name brand instead. The title of the product was for real product. They showed pictures of the offici... See more

Rated 5 out of 5 stars

Great customer service!! I accidentally provided my old address for my order. When I reached out (figuring I may or may not hear back) they responded quickly and fixed the address. Done! I appreciate... See more

Rated 5 out of 5 stars

I ordered the wrong filter. They sent me the correct one at no charge. Great communication and customer service. I highly recommend this company.

Company details

  1. Water Filter Supplier

Written by the company

Refrigerator Water Filters Online store: Shop the best refrigerator Water Filter and replacement water filters for Whirlpool, LG, Frigidaire, Kenmore, Kitchenaid, Amana, Samsung and more. Sri Lanka's raw materials, chlorine residual test, water hammer ...


Contact info

4.0

Great

TrustScore 4 out of 5

136 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Fraud

My water filter shipment was seized by the US Postal Service for fraudulent postage. Would you trust this company (Glacial Pure) to provide your filtered drinking water?

December 27, 2023
Unprompted review
Rated 5 out of 5 stars

When I received my filters

When I received my filters, I ordered the wrong by mistake. Notified them and correct filters sent out at no cost. Awesome customer service.

October 4, 2023
Unprompted review
Rated 1 out of 5 stars

I tried 4 times to order refrigerator…

I tried 4 times to order refrigerator filters only to be denied with multiple cards, tried to call several times with no one to answer, left messages with no return call. I'm guessing they are going out of business, or trying to. If not maybe GP needs to update their ordering system!

September 10, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Had an issue with an order where the wrong filters were delivered and within 2 days of emailing their support the new ones were in the way. No need to ship back the incorrect filters. I prefer their filters to the name brand Whirlpool that are more than 3x the price.

August 11, 2023
Unprompted review
Rated 1 out of 5 stars

I've had this refrigerator for 7 years…

I've had this refrigerator for 7 years and never had a problem replacing the water filter. I ordered a 3 pack from this company through Amazon. After 30 days, the first filter would randomly jump out of the refrigerator and spew water all over the floor. The next one wouldn't even insert completely and again, water all over the floor. The third one is currently in and I expect that I will be mopping up the floor until I can get a better quality replacement. The company is unresponsive.

July 20, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service!

I ordered the wrong type of filter and the friendly staff at GlacialPure worked with me to get the right filters with no hassle and quick turn around.

November 7, 2022
Unprompted review
Rated 5 out of 5 stars

Great Service

These filters are always exactly what is required for our refrigerator. The price is phenomenal and the shipping is free. We cannot find a better offer or a better company and will continue doing business for years to come.

November 4, 2022
Unprompted review
Rated 5 out of 5 stars

These water filters are great!

These water filters are great!! I’ve never had an issue with them. I buy 5 at a time to get the best discounts. So much cheaper than spending $50 for just one filter at Lowe’s. I love getting an email after delivery to make sure that I received the package is top notch!!

October 19, 2022
Unprompted review
Rated 5 out of 5 stars

Great product at a great value!

Received my filters within 7 days. Received the filters I ordered and they fit correctly in my Frigidaire refrigerator. Great deal for 5 filters and they work as well as the original filters providing clean water and ice and a good water pressure. I will purchase again in the future!

October 14, 2022
Unprompted review

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