GlacialPure Reviews 136

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I have used glacial pure filters for years and have been very satisfied, their customer service is top notch and their product exceeds expectations Would highly recommend!

Rated 1 out of 5 stars

DECEPTIVE! Wanted to buy official Freshwater Salt Cartridge replacements. They sent me their no name brand instead. The title of the product was for real product. They showed pictures of the offici... See more

Rated 5 out of 5 stars

Great customer service!! I accidentally provided my old address for my order. When I reached out (figuring I may or may not hear back) they responded quickly and fixed the address. Done! I appreciate... See more

Rated 5 out of 5 stars

I ordered the wrong filter. They sent me the correct one at no charge. Great communication and customer service. I highly recommend this company.

Company details

  1. Water Filter Supplier

Written by the company

Refrigerator Water Filters Online store: Shop the best refrigerator Water Filter and replacement water filters for Whirlpool, LG, Frigidaire, Kenmore, Kitchenaid, Amana, Samsung and more. Sri Lanka's raw materials, chlorine residual test, water hammer ...


Contact info

4.0

Great

TrustScore 4 out of 5

136 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

3 years and counting...

I have been using Glacial Pure filters in my fridge for over 3 years and have not had an issue with any of them. Great customer service they reached out to make sure my product was delivered on time.

June 10, 2022
Unprompted review
Rated 5 out of 5 stars

Glacier Pure Filter Company

This is the second time that I ordered from Glacier Pure company. My frig filters were very affordable and were shipped out very quickly. I would highly reccommend Glacier Pure. This is a company that I can trust and has quality customer service. JK Wi.

June 9, 2022
Unprompted review
Rated 5 out of 5 stars

The customer service was exceptional as…

The customer service was exceptional as well as product delivery timing and product performance. Special thanks to Luna for helping me identify the correct product as well as delivery follow up. 10 stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

March 25, 2022
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, quick delivery. Follow up with Customer Service was excellent - checked in to make sure I received my product and that I was happy with it. Have never had a business do that before - it was such a great experience.

March 22, 2022
Unprompted review
Rated 5 out of 5 stars

Came through when USPS failed

First off, no freebies have been given to me. Next, I’ve successfully ordered through GlacialPure twice over 6 months apart. The filters work as described and fit my fridge like OEM parts. Finally, my order in Feb 2022 did not reach my mailbox, but instead USPS delivered to CA?!? ( I live in OH!) when they said “it is lost and uninsured”, GlacialPure made it right and sent me a new set of filters. Not sure what happened to everyone else, but all told, their product is good and their customer service is amazing!

March 7, 2022
Unprompted review
Rated 1 out of 5 stars

never order from GlACIAL PURE

I ordered filters dec 26,2021 received the wrong filters emailed the company and I havent heard from them yet.I ordered through Brads deal. never again

January 19, 2022
Unprompted review
Rated 1 out of 5 stars

Horrific experience

Horrific experience. I ordered filters through an ad from Brads Deals. Like others they don't ship the product nor do they answer email for status. I opened a dispute with my CC. Don't order from these scammers! Brad's Deals should be notified to not use this store too.

November 10, 2021
Unprompted review
Rated 1 out of 5 stars

Would give 0 if I could

Item never shipped. Reached out after a week. Was advised by them that payment failed. I advised them I paid thru PayPal and the transaction showed posted as wl was on my credit card statement. The response I received back was payment failed please place another order. So I simply disputed the transaction with my credit card. Would give 0 if I could

October 16, 2021
Unprompted review
Rated 1 out of 5 stars

Never got the order

Never got the order and didn't even give me but a wks notice, so now I had to order from somebody else and I needed the filter yesterday not next year...

October 15, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look