GPUCONNECT Limited Reviews 211

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting that items like fans and cables meet or exceed expectations and are well-packaged. The delivery service is frequently highlighted as fast and efficient, with many people appreciating the quick dispatch and tracking availability, even for international orders. Reviewers are particularly impressed with the overall service, describing it as fantastic, professional, and helpful, with excellent communication. Many consumers found the products to be exactly what they needed, saving them from buying new graphics cards and ensuring their components worked perfectly. However, some customers also noted issues with their orders, such as receiving a different version of a product than what was ordered or a cable not working as expected.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many noting that items arrived as described,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and quick shipping times.... See more

Quality

Customers had positive experiences with quality, consistently reporting that products were exactly as... See more

Service

Customers consistently note positive experiences with service, often describing it as fantastic, fast, and... See more

Order

People report ambiguous experiences with order, with some finding the transaction easy from start to finish,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Product needed was easy to find, at great price. The transaction was easy from start to finish, Delivery was very quick as stated, I was kept up to speed on all shipping progress. Great smooth tran... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Absolutely fantastic service! Had an ARGB sync lead made for my Palit GPU — something you just can’t buy anywhere. GPUCONNECT made one up for me perfectly, and I couldn’t be happier with... See more

Company replied

Rated 5 out of 5 stars

I needed new fans for an aging geforce RTX 2060 trying to run substance designer, Unreal Engine, and marmoset at the same time in some occasions. Buying a new card wasnt an option. I'... See more

Company replied

Rated 5 out of 5 stars

The customer service was exceptional and they took the time to make sure I had the right cord. My previous experience with another company left me unsure and worried I would make he same mistake. GPUC... See more

Company replied


Company details

  1. Computer Accessories Store
  2. Computer Hardware Manufacturer
  3. Computer Store
  4. Electronic Spare Parts and Components Store

About GPUCONNECT Limited

Written by the company

GPUCONNECT is a UK based Limited company based in Berkshire and founded in 2021 as a supplier of replacement graphics card fans, bespoke, handmade cables and adapters serving the enthusiast DIY PC markets. This was as a result of identifying a need that was not met in the market at that time. The business was started on ebay, soon followed with the creation of our dedicated website and over the last couple of years has seen a growth in the range of products available, largely due to the feedback and requests of our loyal customer base.

We specialise in hard to find products, graphics card modification cables, adapters and GPU / PC cooling solutions. We welcome customer feedback and requests, and are on hand to answer any questions you may have.

We are supportive of the right to repair, with a significant proportion of our products are aimed to provide easy DIY repair solutions for PC hardware and peripherals. We ship our packages efficiently in 100% recyclable outer packaging and would ask our customers to recycle these when are where possible.

Visit us here

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

211 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

High quality M2 screws!

GPUConnect have a great website with the necessary specifications of what they sell. The M2 5mm screws I received were high quality. They also shipped all the way to Australia! Will gladly use GPUConnect in the future.

October 4, 2023
Unprompted review
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Reply from GPUCONNECT Limited

Thank you so much for your review and for your custom, we really appreciated it!

Rated 5 out of 5 stars

The ultimate customer service....

First of all I had questions about the gpu fans I was interested in and my questions were answered very promptly. When I ordered the fans, they were delivered extremely quickly and they were exactly what I wanted. I couldn't recommend this company highly enough. I'm very, very happy.

September 3, 2023
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Reply from GPUCONNECT Limited

Thanks so much for your review and sparing the time to post, we appreciate each and every one!

Rated 5 out of 5 stars

Exceptional Customer Support and Resolution at GPUConnect

I recently had an outstanding experience with GPUConnect.com, and I couldn't be happier with the way they handled my situation. Their exceptional customer support truly sets them apart from the competition.

I initially purchased an ASUS TUF 3080 replacement fan from GPUConnect.com, expecting to receive the champion version. However, to my surprise, I received the Everflow version instead. Naturally, I reached out to their customer support, and that's where the magic happened.

John, went above and beyond to ensure my satisfaction. He not only acknowledged the mistake but also took immediate action to rectify it. What impressed me the most was his willingness to send me the correct version, completely free of charge. This level of dedication to customer satisfaction is truly commendable.

However, here's where the story takes an unexpected turn. Due to strict customs regulations in Belgium, my replacement fan was either lost or held up in customs, making it impossible to reach me. But GPUConnect.com didn't give up. John communicated with me throughout the ordeal, keeping me informed about every step.

What truly saved the day was John's proactive approach. He informed me about a new customs procedure, where customs fees were paid upfront, eliminating the need for complicated declarations. As a result, another fan was sent my way, and this time, it arrived in perfect condition, just as I had hoped for.

In conclusion, my experience with GPUConnect.com was nothing short of exceptional. Their dedication to ensuring customer satisfaction, exemplified by the outstanding support provided by John, left me thoroughly impressed. Despite the challenges posed by customs, GPUConnect.com went the extra mile to make things right, and for that, I am very happy.

I wholeheartedly recommend GPUConnect.com to anyone in need of quality products and top-notch customer support. They have earned my trust and loyalty, and I will definitely return for all my future GPU needs. Thank you, GPUConnect.com, for your outstanding service!

September 13, 2023
Unprompted review
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Reply from GPUCONNECT Limited

Thanks so much for taking the time out to review and for your kind words. Our goal is to ensure customers are 100% happy with the order and we pull out the stops to make this happen so thanks for writing about your experience.

Good news as you mentioned now was have IOSS registration there are no surprise duty fees to pay for our European friends and all taxes are collected up front on order so what you see is what you pay!

Rated 5 out of 5 stars

Only here

The only site with the replacement football boots studs that I needed.

August 27, 2023
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Reply from GPUCONNECT Limited

Thank you for taking the time out to review us! We are glad you are happy with the purchase!

Rated 5 out of 5 stars

Great support

Great support and post sales service

September 3, 2023
Unprompted review
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Reply from GPUCONNECT Limited

Thank you for your business and taking the time to review us!

Rated 5 out of 5 stars

Bought a couple of Ethernet wall…

Bought a couple of Ethernet wall plates.

They delivered them quickly and before I expected them.

The plates fit really well and do their job great.

August 16, 2023
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Reply from GPUCONNECT Limited

Thank you for taking the time to review us and we are glad you are happy with your purchase!

Rated 5 out of 5 stars

Sapphire fans (pair) great service.

Recieved the pair of fans very promptly, they wer perfectly packed and exactly what I required.

August 19, 2023
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Reply from GPUCONNECT Limited

Thanks so much for the review and we are glad you are pleased with the product and service!

Rated 5 out of 5 stars

Great seller / Package in time / Quality of the parts and delivery

Just a question : Why did the UK left EU ? 😉
It is like I ordered in China by paid 19€ of extra taxes before getting the delivery in France
BREXIT is also not good for abroad customers who want to buy IT parts in UK.

August 1, 2023
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Reply from GPUCONNECT Limited

Thank you for the review, and sorry to hear about the customs charge its unfortunate!

Good news as of September 2023 we are an IOSS partner meaning any new shipments to the EU will be charged tax at checkout with no fees to pay on delivery so no surprise handling fees! Thanks for your feedback on this it should be better for our EU neighbours moving forward!

Rated 5 out of 5 stars

Excellent service and price.

Prompt (& free !) delivery of two cooling fans for my RX580 after both originals cracked and fell off at the same time.

Ordered on Saturday and delivered on Tuesday :o)
Perfect replacements; quieter than the originals and half the price of other sites I looked at.

GPUCONNECT made this gamer very happy and I would thoroughly recommend them. Thank you !

August 8, 2023
Unprompted review
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Reply from GPUCONNECT Limited

Thank you so much for sharing your experience and reviewing our business. Glad you are happy with the product and experience!

Rated 5 out of 5 stars

Quick Delivery, Worked As Expected

I was able to find my specific GPU fan on gpuconnect, and it got here on Monday after ordering Friday night! Great service, would buy from again

August 7, 2023
Unprompted review
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Reply from GPUCONNECT Limited

Thanks so much for the feedback and review, we appreciate you taking the time out and glad you are happy with your purchase :)

Rated 5 out of 5 stars

Fast delivery time

The package came very quick less than 10 work days.

July 15, 2023
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Reply from GPUCONNECT Limited

Thank you for taking the time to review us and glad to know you are happy with the service!

Rated 5 out of 5 stars

Works for the 3080 12GB Model

Works for the EVGA 3080 12GB FTW3 Ultra (12G-P5-4877-KL) model as well, but there are differences. I'd gotten these as finding the true replacement was kinda hard to find. The original fan (PN: PLD09220S12H) has an extra screw mounting point to help hold the cable down. And the cable has heat shrink around it vs the plain flat wire of these. Also, the wires on these fans are slightly longer. Lastly, you can move the nicer badge from the original over just be careful taking it off as these are just stickers. From what I've seen looking at the two the original fan is more of a refinement of the FTW3 Ultra chassis. As it came out later that the models listed.

July 9, 2023
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Reply from GPUCONNECT Limited

Thanks for taking the time out to write a review and the commentary on the compatibility which will be helpful for others.

Rated 5 out of 5 stars

Giving highest rating for US customers looking for custom cables

I am a US customer that found this shop from personal recommendations after I struggled to find a custom cable maker in the states. I ordered a custom cable for connecting PMW fans to a deshrouded GPU in a SFF ITX Build. John is extremely knowledgeable and easy to work with; and was extremely quick to respond to my initial inquiry, clearly explaining what information was needed and all costs and lead time upfront. The work was completed in a quick 1 week timeframe (I expected longer since a custom connector needed to be ordered) and arrived in the states just as fast after 2 week shipping time. Because of John’s specific questions and info requested during the design phase, the cable worked as expected on the first try! Highly recommended for John’s speed, knowledge, and excellent customer service (especially during design phase)! Will do business again.

May 29, 2023
Unprompted review
GPUCONNECT Limited logo

Reply from GPUCONNECT Limited

Thank you for your kind feedback and detailed review. Great to hear the project was successful and we look forward to working with you again!

Rated 5 out of 5 stars

Fast shipping, great customer service

Fast shipping, great and responsive customer service. Would recommend.
Unfortunately I had to pay import tax, but thats not they can something do about.

June 26, 2023
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Reply from GPUCONNECT Limited

Thank you so much for taking the time out to review our store! Sorry to hear about the import duty, we do also sell via our ebay store where you can pay import duty up front to avoid the risk of a handling fee as an alternative option for future reference if it helps!

Rated 5 out of 5 stars

Top service

Top

Fast delivery

June 20, 2023
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Reply from GPUCONNECT Limited

Thank you for the review and sharing your good experience!

Rated 5 out of 5 stars

As ordered and fast

As ordered, arrived quicker than expected

June 5, 2023
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Reply from GPUCONNECT Limited

Great to hear you had a good experience and took the time out to review us. We greatly appreciate each and every one!

Rated 5 out of 5 stars

I am very pleased with the product

I am very pleased with the product I received and the time that it took to be delivered. I would recommend GPUCONNECT to all my friends.

June 4, 2023
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Reply from GPUCONNECT Limited

Thank you for the kind words and the review, and glad to hear you had a good experience with out store.

Rated 5 out of 5 stars

Items delivered as marketed

Items delivered as marketed, fans work as expected, I honestly couldn't ask for more! Great experience! Will use again!

May 29, 2023
GPUCONNECT Limited logo

Reply from GPUCONNECT Limited

Thank you for the review and sharing your good experience!

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