Faulty item, sent videos etc so its clear to all there is a problem. They don't want to replace it so dragging their feet, probably hoping i will go away. Post sales support is terrible, be warned
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First of all - amazing products. Very sturdy, thick glass (in the words of my fiancee: "you could bash at least 7 zombie's heads in during an apocalypse before the large one would break" lol). Quick... See more
Company replied
Expected UK delivery from a .co.uk business but it seems to come via the EU with customs etc to wait for. BTC payment had a minimum spend so couldn't use that. Amex also didn't work. Tracking n... See more
Over a week to actually send the item despite being provided tracking info on day of purchase. Attempts to contact them had 0 response. Items coming from abroad so probably get charged import... See more
Company replied
Company details
Written by the company
Grasscity® is UK's best online headshop with the largest selection of bongs, dab rigs, water pipes, glass pipes, bubblers, vaporizers and smoking accessories. Free Same Day Shipping within the UK and Price Matching!
Contact info
Gyroscoopweg 64, 1042 AC, Amsterdam, Netherlands
- +31204204623
- support@grasscity.com
- grasscity.co.uk
3.0
Average
598 reviews
Hasn’t replied to negative reviews
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fantastic service and delivery
fantastic service and delivery and extra little gifts in the box ,were great ,thank you
December 5, 2021
Unprompted review
Reply from Grasscity UK
Hi Wayne,
Thank you for your 5-star review! We are glad that you are happy with your purchase and hope to see you again at Grasscity.co.uk 😁
GC Aftercare
Revived a product super quick and super…
Revived a product super quick and super high quality!
December 5, 2021
Unprompted review
Reply from Grasscity UK
Hi Darragh,
Thank you for your 5-star review! We appreciate your business and hope to see you back at Grasscity.co.uk 😀
GC Aftercare
Super fast and at a great price 10/10
December 4, 2021
Unprompted review
Reply from Grasscity UK
Hi Jenny,
Thank you for your 5-star review! We hope to see you back at Grasscity.co.uk 😃
GC Aftercare
Great products and services with cool freebies
The delivery came on time and came with a number of cool freebies. Affordable prices and all products were great!
December 3, 2021
Unprompted review
Reply from Grasscity UK
Hi Lucca,
Thank you for your 5-star review! We appreciate it a lot and are very glad to hear you are happy with our service and products. Hope to see you back at grasscity.co.uk 😄
GC Aftercare
Glass bong order..received smashed…
Glass bong order..received smashed poorly wrapped no were on box did it say fragile but customer service was good and sorted problem
December 2, 2021
Unprompted review
Reply from Grasscity UK
Hi Ches,
Thank you for your review! We appreciate your business a lot and sorry to hear that your order arrived damaged. We hope to see you back at Grasscity.co.uk so that we can deliver a better experience next time. 😄
GC Aftercare
Dreadful delivery time - edited
It should be noted that I still haven’t received my goods after 1 week. Had I known this would be the case I never would have ordered.
The parcel doesn’t even look as though it’s been sent. Map shows it as being in Amsterdam. La Poste shows it as having taken off Wednesday and never landed.
Email response has been ‘just wait’. Today I have asked for a refund.
Consider your waiting times before ordering from this company.
Edit:
Ordered on 10th Nov 2021
Arrived 20th Nov 2021.
Goods were in customs for 5 hours. So the delivery delay was mostly in part to it not having been sent out on the day of purchase.
I have upgraded the stars from 1 to 3.
Grasscity, you must do better to inform your customers of delays and stock levels. There is nothing more frustrating and untrustworthy than seeing a tracking number not move along.
November 17, 2021
Unprompted review
Reply from Grasscity UK
Hi Graham,
Thank you for your review! We are so sorry to hear that you haven't received your order yet. Usually, our orders arrive at their destinations within 2-10 business days, however, we were able to confirm that delivery times to the UK and Ireland are taking longer than normal due to delays in both shipping and customs clearances. If there is anything else we can help you with please feel free to contact our customer service via support@grasscity.com anytime. 🙂
GC Aftercare
Most excellent 😎
First time using Grasscity but will defo be back. Great product at a great price - decent delivery time considering being shipped from abroad - even threw in a bonus bag of goodies with the item. Would definitely recommend 👌
November 14, 2021
Unprompted review
Reply from Grasscity UK
Hi Dan,
Thank you for your 5-star review! We are glad that you enjoyed your experience with us and look forward to servicing you again in the future 😄
GC Aftercare
Great service and products
Great service and products, kept well informed, good customer service
November 14, 2021
Unprompted review
Reply from Grasscity UK
Thank you for your 5-star review! We are glad that you are happy with the service we provide and look forward to doing business with you again 😀
GC Aftercare
I loik it lad
Took a while to deliver grasscity usually take about 2 days but my last order took about 9 days, always high quality glass and it always comes with some extra stuff, definitely go with their bongs over cheap Amazon bongs
November 12, 2021
Unprompted review
Reply from Grasscity UK
Hi Matt,
Thank you for your review! Our apologies that it took longer than expected for you to receive your order. We appreciate your patience and understanding. If there is anything else we can help you with please feel free to contact our customer service via support@grasscity.com anytime. 🙂
GC Aftercare
Good
Good, except the screens I'd ordered didn't arrive... Did get a load other freebies though. Which was nice.
November 11, 2021
Unprompted review
Reply from Grasscity UK
Thank you for your review and for letting us know about this! We value customer satisfaction above all and would like to have the opportunity to investigate your feedback further. Please contact our customer service via support@grasscity.com and we will gladly assist you in resolving this issue as quickly as possible.
GC Aftercare
I live in the UK shipping was normal…
I live in the UK shipping was normal took 4 days and and got some freebies.
Freebies included:
A large Amsterdam plastic grinder, 1/4 rolling papers with roach, 1/4 doob tube, and a pack of large roaches.
I've heard people talk down on this website on Reddit, I think the negative reviews are mostly from America as I've seen on Reddit some order have taken up to a month, but from my own personal experience I don't think it's to bad I got a dry herb vape
, but I think the bongs are priced pretty high.
November 8, 2021
Unprompted review
Reply from Grasscity UK
Hi Tony,
Thank you for your 5-star review! We are glad that you are happy with your purchase and hope to see you again at Grasscity.co.uk 😁
GC Aftercare
Over a week to actually send the item…
Over a week to actually send the item despite being provided tracking info on day of purchase.
Attempts to contact them had 0 response.
Items coming from abroad so probably get charged import tax. No mention that items will be shipped from NL so also probably another weeks wait for it to get here.
Disappointed
November 8, 2021
Unprompted review
Reply from Grasscity UK
Hi Andy
Apologies for the delay in shipping your order. We provided the tracking on the day it left our warehouse, Nov. 5th
We had an inventory count last week, causing a delay in orders leaving the warehouse.
You should not have to pay import tax as we have already pre-paid the VAT.
It should hopefully, be delivered soon via Royal Mail so you can start to enjoy your purchase :)
Kind regards,
GC Aftercare
bong bowl with the built in screen
Got the bong bowl with the built in screen and it literally burns so perfectly it’s blows my mind #LiterallyBruh
October 28, 2021
Unprompted review
Reply from Grasscity UK
Hi Shane,
Thank you for your 5-star review! We are glad that you are happy with your purchase and hope to see you again at Grasscity.co.uk 😁
GC Aftercare
One word: incredible.
First of all - amazing products. Very sturdy, thick glass (in the words of my fiancee: "you could bash at least 7 zombie's heads in during an apocalypse before the large one would break" lol). Quick delivery and very secure packaging - bubble wrap, tape, packing peanuts - you name it. The bong and bubbler are both stunning and provide incredibly smooth, and clean smoke.
10/10 will order again!!
October 28, 2021
Unprompted review
Reply from Grasscity UK
We are very glad to hear you are happy with our service and products. Hopefully, there won't be any need for zombie head bashing!😄 Thank you for your 5-star review! Hope to see you back at grasscity.co.uk.
GC Aftercare
Fast Shipping, Good Products
Shipping was fast and even though it was a small order they threw in a lil goodie bag of unbleached skins, a storage cap and some fancy roach, it's so shiny
October 25, 2021
Unprompted review
Reply from Grasscity UK
Hi Sean,
Thank you for your 5-star review! We are glad that you are happy with your purchase and hope to see you again at Grasscity.co.uk 😁
GC Aftercare
the bong is the best one I've tried
the bong is the best one I've tried, the glycerine coil makes it a very smooth smoke
October 22, 2021
Unprompted review
Reply from Grasscity UK
Hi Alfonso,
Thank you for your 5-star review! We appreciate it a lot and are very glad to hear you are happy with our products. Hope to see you back at grasscity.co.uk 😄
GC Aftercare
Delivery was prompt
Delivery was prompt!
Item exactly what it said on the tin!
Very happy
October 15, 2021
Unprompted review
Reply from Grasscity UK
Hi Ollie,
Thank you for your 5-star review! We hope to see you back at Grasscity.co.uk 😀
GC Aftercare
Everything as expected :)
October 14, 2021
Unprompted review
Reply from Grasscity UK
Hi Jan,
Thank you for your 5-star review! We appreciate it a lot and are very glad to hear you are happy with our and products. Hope to see you back at grasscity.co.uk 😄
GC Aftercare
Dope shop
I would of rated it 5 stars as the item delivery was quick the items ware safely packed just one thing when I got the order confirmation it said I can track it but when I tried to it didn't change untill after it arrived and it said item in transit when I actually had it in my hand apart from that great shop
October 7, 2021
Unprompted review
Reply from Grasscity UK
Hi,
Thank you for your review! All orders from Europe and the UK are fulfilled from our European warehouse and arrive between 2 and 8 business days. We hope to see you back at Grasscity.co.uk again. 😀
GC Aftercare
Really fast delivery
Really fast delivery, nice product! 5 stars obviously
October 1, 2021
Unprompted review
Reply from Grasscity UK
Hi Alessandro,
Thank you for your 5-star review! We are glad you enjoyed your shopping experience with us and hope to see you back at Grasscity 😀
GC Aftercare
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