It was a good shopping experience on the website. I was informed all the way about all the steps of the delivery.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered many time in the past and the order is always delivered quickly and correctly. I have no complaints at all with their service and they have the best prices around!
super service and delivery super quick in the netherlands of le parfait pots
Please change your transport courier. DPD is pathetic. This time the box I received from Greenweez was completely damaged and torn on the outside. One can only hope the items inside were untouched. `S... See more
Company replied
4.1
Great
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick delivery
Quick delivery! eveything arrived on time and perfectly packaged. Happy to use the service again!
February 22, 2022
perfect and precise!
February 14, 2022
Quickly and completely delivered
Quickly and completely delivered, and customer friendly.
February 7, 2022
Good price and very fast delivery.
January 31, 2022
super service!
January 11, 2022
After promising delivery they cancelled…
After promising delivery they cancelled my paid order with no explanation. This is terrible service.
January 8, 2022
Unprompted review
Reply from greenweez.be
Hello George,
We thank you for taking time to share your experience.
We thank you for taking the time to share this incident with us and apologise for the inconvenience.
We see that your order was delivered on Friday without delay. Unfortunately, we were unable to deliver one product from your order due to a lack of stock. A refund request had been submitted to our accounting department for the missing product and you will receive your reimbursement one of the following days.
After checking, we see that you have not contacted us about this incident, so I have just sent you an e-mail to make sure you received your package.
Kind regards,
Customer Service team Greenweez.be
De levering was 1 dag later dan…
De levering was 1 dag later dan aangekondigd, maar voor de rest is alles prima verlopen
January 5, 2022
Good products and fast delivery
December 21, 2021
item not available next day after order
It is already seconde time I order item ( same) that is showing available, but few days later when parcel is suppose to come, they send msg that there was a problem and the item is not available...I lost time and opportunity to use promo...
December 2, 2021
Reply from greenweez.be
Hello Elena,
We thank you for taking the time to share your experience and we apologize for the inconvenience.
We do our very best to deliver packages as quickly and as well as possible. It can happen that due to a lack of stock we are unable to deliver certain products.
However, we do offer a lot of promotions so if you check next time there is a high chance the product you wanted will be in promotion again.
We thank you for your indulgence and hope to see you soon for a new order.
Kind regards,
Customer Service Team Greenweez.be
Very satisfied, extremely fast delivery, very good products!
November 17, 2021
Awesome
Great sale price and item arrived within 24hrs and was as described.
October 17, 2021
Unprompted review
There was small problem
There was small problem, that they solved incredibly fast and delivery was also fastest possible. Great respect
October 13, 2021
Fair price and good service!
October 8, 2021
I’m very happy with greenweez so far.
October 2, 2021
Delivery time is so quick
Delivery time is so quick! I received my order on the very next day. Highly recommended
August 25, 2021
Please change your transport courier
Please change your transport courier. DPD is pathetic. This time the box I received from Greenweez was completely damaged and torn on the outside. One can only hope the items inside were untouched. `Secondly, DPD did not bring the box to my house and I received an email saying "We missed you, you weren't at home". I was sitting right there at the table. I had to eventually go to the pick-up point to get my package. Terrible service from DPD.
August 23, 2021
Reply from greenweez.be
Hello,
Thank you for taking the time to inform us of this incident. We apologise and regret that the DPD driver was so unprofessional.
Unfortunately, the quality of deliveries is sometimes very different from one region to another. This is because it is very much dependent on the agency that organises the rounds and recruits the drivers.
Your message has of course been passed on to our logistics supervisor, who will discuss your case with his contact person at DPD.
Thank you for helping us to improve and we hope to see you again very soon for a new order.
The Greenweez customer service team
I didn't get the invoice I asked for
July 29, 2021
Reply from greenweez.be
Hello,
thank you for sharing your experience. We are very sorry for the inconvience. You can always find your invoice on our website and we sent you an email with your invoice. Unfortunately, we cannot grant requests to change invoice addresses. The order had already been processed and sent.
Also, we cannot invoice to addresses in countries outside of the Benelux since we only sell within the Benelux.
Our system will always use the invoice address our clients fill out at the time of placing their order on the website.
We hope we can count on your understanding. We are at your disposal if you have further questions.
Kind regards,
Customer service team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.