Awful - zero communication, item ordered 10 days ago with express shipping and lost in the Evri abyss. All of the emails I send to the company to chase it bounce (reply to order confirmation AND the... See more
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See what reviewers are saying
Fantastic service as always,well packaged. Customer service is the best, they'll phone you if any items have a short date on them in order to give u preference for refund or exchanged item. Friendly d... See more
There was an unexpected supply chain issue with an item I ordered. I was impressed that Grocery Kingdom kept me informed in a timely manner about my order and a few days after the initial email called... See more
Ordered Monday evening and received Friday, so pretty good. But Evri were the joker in the pack. Said they would deliver it Thursday, then said it was out for delivery, and then cancelled that and sug... See more
3.0
Average
106 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Excellent service and prompt delivery
October 23, 2023
Excellent Service delivery all on time
September 22, 2023
Unprompted review
Love the milkshake I got from them
September 8, 2023
Unprompted review
I’m disappointed because I haven’t…
I’m disappointed because I haven’t received my order yet, although I ordered around 20th of August and today is 13 of September. It was supposed to be a gift, I haven’t received it on time. I would like to have refund.
August 23, 2023
Speedy delivery
September 4, 2023
I haven't received my order yet would…
Didn't receive my order then got e Mali to rate my delivery contacted company who cancelled my order and refunded me will not use ever again would of give no stars if I could of
September 5, 2023
Reply from Grocerykingdom
Dear Customer
We're truly sorry for the inconvenience you experienced with your recent order. Unfortunately, the item you ordered was unexpectedly out of stock, despite our best efforts to source it from our suppliers.
Your satisfaction is of utmost importance to us, and we understand how frustrating this situation must have been for you. We take full responsibility for the inconvenience caused and have issued a full refund to your account.
We want to assure you that this is not the level of service we aim to provide, and we're continuously working to improve our processes to prevent such occurrences in the future. Your feedback is invaluable in helping us make these improvements.
Once again, we apologize for any disappointment you've faced and appreciate your understanding. If you have any further concerns or if there's anything we can do to regain your trust, please don't hesitate to reach out to our customer support team.
Thank you for giving us the opportunity to serve you, and we hope to have a chance to provide you with a more positive experience in the future.
Warm regards,
Grocery Kingdom Ltd
Amazing product!
Amazing product! I drank 12 milkshake in 2 days!!! Incredible! I'll definitely be ordering again!
August 31, 2023
Unprompted review
A Seller You Can Rely On For 1st Class Service
I can't find my original rating for this seller. There was a slight hiccup with my order. However, as soon as I mentioned it Grocery Kingdom were swift and only too happy to apologise and rectify the problem. I can assure all buyers.that Grocery Kingdom is a seller you can buy from with full confidence, as customer satisfaction is their number one priority.
September 2, 2023
Unprompted review
Order arrived earlier than the date it…
Order arrived earlier than the date it said it would! Would use this company again
August 23, 2023
Order arrived quickly
Order arrived quickly and was packaged well but some of the products were a little stale (biscuits) like they were out of date but they weren’t?
June 29, 2023
100%Great Service
July 3, 2023
Everything on time and perfect
May 25, 2023
Order Exchange
Our original order needed to be exchanged. Grocery Kingdom went out of their way to communicate, exchange and deliver the replacement, and they did this all very quickly.
We hope to use them again soon.
Thank you.
June 8, 2023
Unprompted review
Great product no problems definitely…
Great product no problems definitely buy from here again
May 29, 2023
Unprompted review
Fantastic service!
May 18, 2023
Excellent company and very fast…
Excellent company and very fast response from emails regarding delivery of my order. I will definitely be ordering from Grocery kingdom again.
May 29, 2023
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