I am still getting emails from this company asking me to delete my reviews in order to actually get my refund. They have now tried to manually say that my reviews are not genuine. I once more... See more
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See what reviewers are saying
Good day. I'm here to give a good feedback regarding with my concerns in this online shop. Thank you to Mr. Marshall for helping me resolving my issues he is very convenient and very helpful. Very sat... See more
I really liked the site. It has a lot of useful tips on choosing shampoos, masks and oils. Many new products are available. There is also a credit limit that can be used, accumulated or temporarily no... See more
Good support team with fast responses. However I did try and cancel my account and then got an email saying I was still being charged and had to re-do the cancellation process.
3.9
Great
183 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They understand immediately
They understand immediately. Thank you so much.
February 8, 2025
Unprompted review
Thanks to the escalation of all the…
Thanks to the escalation of all the team and in particular thanks to Zoe, in very few time, I succeded to solve the issue with my account access.
January 17, 2025
Unprompted review
Trouble
They took money from card! I wanted to but shoes not a membership! I can not cancel it! I didn’t want to be subscriber !
February 1, 2025
Unprompted review
Issue addressed by Elsa
January 19, 2025
Unprompted review
Resolved complaint.
Good day. I'm here to give a good feedback regarding with my concerns in this online shop. Thank you to Mr. Marshall for helping me resolving my issues he is very convenient and very helpful. Very satisfied customer here. If you have any concerns don't hesitate to contact t them and they will assist you right away. Thank you Hairmetoo 😊.
January 18, 2025
Unprompted review
Great and many deals
Great and many deals, there customer service is so good
December 21, 2024
Unprompted review
Real scam
Real scam, they take money from your credit card.
Stay away
They activate a subscription without your knowledge.
It happened to my daughter !!!
December 6, 2024
Unprompted review
Reply from Hairmetoo
Dear Cesare,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We could not locate your account.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@hairmetoo.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
I need help with service and the…
I need help with service and the consultant was very helpful and friendly
December 3, 2024
Unprompted review
Did NOT want to subscribe
I think your aggressive marketing tactics (with small-print clauses difficult to see or understand) are turning away a lot of potential customers
December 12, 2024
Unprompted review
Reply from Hairmetoo
Dear Andrea,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@hairmetoo.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
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