Ordered a product through this website over 3 months ago and never received it and never received any responses to multiple emails and messages. They have no means of communication besides a general i... See more
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See what reviewers are saying
I wasn't told anything valid about the split shipping including 2 of the 3 mailing tracking codes I was never given. When I returned to check the site, my product, in fact no product, is now currently... See more
Extremely slow shipping. Placed an order on February 8th and according to the tracking the package was handed over to USPS on 14th only. It's February 23rd and the package is still in the US UPDATE... See more
Company replied
I have been ordering my Rogaine from this site for several years now. I am totally satisfied with their customer service and speedy shipment. Their prices are a lot cheaper than Shoppers Drug Mart and... See more
Company details
Written by the company
Canada's leading retailer for minoxidil hair loss products. Full line of men's and women's minoxidil products from Rogaine and Kirkland. Lightning fast, free shipping with Canada Post. Lowest prices anywhere guaranteed.
Contact info
400-119 14th St NW, T2N 1Z6, Calgary, Canada
- info@hairsupply.ca
- hairsupply.ca
7 days since ordering with no shipment going out or responses to my emails.
On the site they claim orders will be sent out the next business day, or same day depending on when it's placed. Well I ordered on Monday and it's now Sunday, with no order shipped out and no responses. I've sent a couple of emails to see whats going on, which no one responded to. What I did get, was an email from USPS saying pre-shipment info had been sent 3 days ago, but with no actual shipment being received. I'm guessing this was updated to make it look like an order was actually going out. As of today the USPS site is still in pre-shipment, aka they haven't dropped it off yet. No one has responded to my emails either. If I don't get a response soon, I'll contact my credit card company and report it. It's disappointing as the reviews seemed good, but this is starting to get extremely suspect.
February 6, 2022
Unprompted review
Reply from Hair Supply
Hi there - apologies for the delay you experienced. I looked into your order and I see that it was successfully delivered on Feb 14. Please reach out to us if we can help with anything else.
bottles came without the original…
bottles came without the original sealed box in a naked envelope
also the dropper or sprayer was missing
I have received the dropper, thanks
January 13, 2022
Reply from Hair Supply
Hi there - as mentioned on our website the 3 month supply of Kirkland minoxidil does not come in the original retail packaging. This is because Costco only sells minoxidil in 6 month supplies. So to offer more options on our website we open the box and sell 3-month supplies.
Regarding the missing dropper, I see that our customer care team has already been in touch with you about this and we've resent you another one. Please reach out if we can help with anything else.
The package was worn out and was torn…
The package was worn out and was torn open. The product inside the package seemed okay though.
January 13, 2022
Reply from Hair Supply
Thanks for the feedback. Unfortunately the box that Costco uses for their Kirkland minoxidil is a bit flimsy, so it can sometimes get dinged up during shipping. Glad to hear the actually product is okay though, as should be expected.
no problems with delivery
no problems with delivery, and often better prices than you see on amazon and other online stores
January 3, 2022
I still have not recieved my order
I still have not recieved my order. It has been over 3 weeks and zero update after it arrived at a canadian sorting facility. Can you help me with this?
December 9, 2021
Reply from Hair Supply
Hi Mitchell, apologies for the delay with your order. The flooding in BC has caused Canada Post to have some delayed shipments in your province. We've already sent you an email to assist you further and get this resolved for you.
Received as promised very quickly.
December 6, 2021
Received my order in a timely manner in…
Received my order in a timely manner in spite of the transaction problems, what more can you ask for.
December 2, 2021
Easy transaction love my hair products
November 11, 2021
One Happy Customer
I have been ordering my Rogaine from this site for several years now. I am totally satisfied with their customer service and speedy shipment. Their prices are a lot cheaper than Shoppers Drug Mart and Rexall.
November 11, 2021
Prompt no issues
November 11, 2021
it is what it is
November 9, 2021
Affordable and quick shipping
November 8, 2021
Product that I ordered works great
Product that I ordered works great, shipping was immediate & the items were all packed carefully. Would definitely recommend this site for anybody looking for high quality hair growth products, 5/5 stars!
October 27, 2021
Rogaine liquid is a product we have…
Rogaine liquid is a product we have bought in the past. It was difficult to find a new provider. When we found 'Hair Supply' we were delighted. This is the second time purchasing the Rogaine Liquid from them. The shipment arrived within a week and we are very happy with the product and price.
October 21, 2021
Fast reliable delivery at a fair price
October 18, 2021
The order arrived within a reasonable time
The order arrived within a reasonable amount of time. Under two weeks. Delivery was smooth.
October 9, 2021
Very Affordable Great Product !!!
Been a satisfied customer for some time and I will continue to use this hair product that works well for me !!
October 6, 2021
Reply from Hair Supply
Thanks Tony, we love to hear that the hair treatment is working well for you! :)
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