Heartboxscotland Reviews 510

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company, often expressing joy and anticipation for their monthly deliveries. Customers consistently praise the high quality and uniqueness of the Scottish products, appreciating the thoughtful curation and variety in each box. The customer service is frequently highlighted as exceptional, with many people noting the fast, polite, and helpful responses. However, some customers occasionally experienced issues with product quality, such as items breaking after minimal use, or receiving damaged goods due to insufficient packaging. A few people also mentioned not receiving promised merchandise or experiencing missed deliveries.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight and satisfaction with the... See more

Quality

Customers consistently note positive experiences with quality, praising the outstanding and high-quality... See more

Subscription

Reviewers mention positive feedback about their subscription, with many expressing excitement and... See more

Customer service

People report positive experiences with customer service, consistently describing it as amazing, great, and... See more

Location

Customers had positive experiences with the location, expressing a strong affection for it. Reviewers enjoyed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It has always been my dream to travel to Scotland, so much so that I actually looked into moving there. Since neither have happened yet receiving my Heartbox each month makes me feel closer to that dr... See more

Company replied

Rated 5 out of 5 stars

Absolutely love receiving my box of Scottish items every month. The thought put into the boxes every month to create these boxes is amazing, the recipes sent are always delicious. Each month whe... See more

Company replied

Rated 5 out of 5 stars

Great products! Amazing customer service! Add-to-box items are wonderful! A surprise every month! Can't say enough good things about HeartBox!!!

Rated 5 out of 5 stars

All my transactions with Heartbox have been great. There are the occasional shipping issues, but that is beyond the control of Heartbox. I would suggest on something like the "treats of Scotland" to n... See more

Company replied


Company details

  1. Gift Shop

Written by the company

Whether you are a Scot who has wound up on sunnier shores or just a fan of Scottish culture and talent who wants to discover more of our nation’s finest gifts, our beautiful premium products will bring Scotland to YOU. Every month, we will deliver a Heartbox packed with a wide selection of high-quality gifts encapsulating Scotland’s proud heritage. You’ll be surprised and delighted by our selections, which will bring little pieces of Scotland to you, wherever you are – and for a while at least, bring your heart back home. A Scottish subscription box where you choose how regularly you would like to pay. LITTLE PIECES OF SCOTLAND TO YOUR DOOR - WHEREVER YOU ARE.


Contact info

4.8

Excellent

TrustScore 5 out of 5

510 reviews

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Rated 5 out of 5 stars

Love my boxes

Love my boxes. Always a treat I look forward too.

November 3, 2025
Heartboxscotland logo

Reply from Heartboxscotland

Thanks for the lovely feedback Sharon, we love having you as part of our clan.

Warm wishes.
Gemma 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

Nice curated items

Nice curated items

October 17, 2025
Heartboxscotland logo

Reply from Heartboxscotland

Thanks for taking the time to feedback, it means the world to us.

Warm wishes.
Gemma 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

Look forward to my box every month

Look forward to my box every month! Every piece warms my heart and makes me long to be back in Scotland.

October 17, 2025
Heartboxscotland logo

Reply from Heartboxscotland

We love bringing you a wee piece of Scotland each month Amy.

Warm wishes.
Gemma 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

love the surprises

Love to open to see items that are a surprise. sometimes candy or bisquits. have put to good use beautiful scarves and mitts.
I wear the jewelry alot.

October 17, 2025
Heartboxscotland logo

Reply from Heartboxscotland

Thanks for the lovely feedback Sarah! Thanks for being part of our clan.

Warm wishes.
Gemma 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

Love my Heartbox!

I have received several Heartboxes and love all of the products I have received. I can tell a lot of thought is put into choosing the themes and gifts in each box. I love receiving a small piece of Scotland each month!

October 17, 2025
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Reply from Heartboxscotland

Awe we sure do Meg, we try to make sure that every box is special.

Warm wishes.
Gemma 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

Great surprise each month

I enjoy getting sneak surprises each month on the new monthly items and learning more about the Scottish location where the items are made.

October 17, 2025
Heartboxscotland logo

Reply from Heartboxscotland

Thanks for the lovely feedback Kathy.

Warm wishes.
Gemma 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

I love all things Scotland

I love all things Scotland. I enjoy getting the little trinkets to hang on my wall that I made receive. I have 1 wall dedicated to that. Your service is great. Thank you. Looking forward to the December box!

October 17, 2025
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Reply from Heartboxscotland

Thanks for being part of our clan Nancy, would love to see a pic of this wall.

Warm wishes.
Gemma 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

Love having a wee bit of Scotland…

Love having a wee bit of Scotland coming to me until I can make my way back

October 17, 2025
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Reply from Heartboxscotland

We love helping you feel connected to Scotland when you can't be here Michelle. Thanks for being part of our clan.

Warm wishes.
Gemma 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

Scottish Gifts ❤️

I love how she is able to work with you, and all the wonderful gifts she comes up with to share with us.

October 14, 2025
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Reply from Heartboxscotland

Thanks for the lovely feedback Rachel, it means the world.

Warm wishes.
Gemma 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

The box was intact and not mashed in…

The box was intact and not mashed in like twice before

September 15, 2025
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Reply from Heartboxscotland

Hi Genevieve thanks for taking the time to feedback, we are actively reviewing our shipping process and have made some exciting updates to get your box to you even faster.

Warm wishes.
Gemma 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

Great items

Great items, and unlike other boxes that repeat the same offerings, this box makes each box unique.

September 15, 2025
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Reply from Heartboxscotland

Thanks so much for the kind words, we try to make each box extra special and showcase a different aspect of our Bonnie wee country.

Warm wishes.
Gemma 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

From Scotland to Australia

Absolutely love receiving my box of Scottish items every month. The thought put into the boxes every month to create these boxes is amazing, the recipes sent are always delicious.
Each month when I receive my box is the highlight of the day for me.
Knowing each product is local to Scotland is definitely a key factor as to why I choose to continue my subscription.
Keep up the great work
I await my next box with anticipation...

May 7, 2025
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Reply from Heartboxscotland

Thank you Sue, we try to make each and every box speical. We hope you love your next Heartbox!

Warm wishes.
Gemma 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

Great

The website was easy to navogate and great options of products.

September 15, 2025
Heartboxscotland logo

Reply from Heartboxscotland

Thanks for taking the time to feedback Angy.

Warm wishes.
Gemma 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

I love the products

I love the products, all are top notch. And the add-ons are nice also.

September 15, 2025
Heartboxscotland logo

Reply from Heartboxscotland

Thanks for taking the time to feedback Katrina, it really means alot to us.

Warm wishes.
Gemma 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

Wonderful Scottish items and themes

Wonderful Scottish items and themes. I hope to renew someday after double total knee replacement. Thank you for such quality and great customer service. SN

August 12, 2025
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Reply from Heartboxscotland

Thanks for Being part of our Clan Susan, we hope to see you back again soon.

Warm wishes.
Gemma 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

Irn Bru Lover

I had my first Irn Bru when I visited Scotland last year. I loved it and was so happy to get to order a Heartbox containing Irn Bru and other goodies. It was perfect!

August 5, 2025
Heartboxscotland logo

Reply from Heartboxscotland

Yay we love it too! Canny beat an Irn Bru, so glad you loved your goody box.

Warm wishes.
Gemma 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

Always a hit!

These boxes always have quality products from food items to household products. I've given Heart boxes as gifts several times and they're always a hit!

August 5, 2025
Heartboxscotland logo

Reply from Heartboxscotland

Thanks so much Allison for taking the time to feeback, the product is at the heart of everything we do! Thanks for being part of our clan.

Warm wishes.
Gemma 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

Everything I have received from you has…

Everything I have received from you has been great. We have a room in our house decorated with only items from things from your Scottish shop

August 5, 2025
Heartboxscotland logo

Reply from Heartboxscotland

Just wonderful! Thanks for being part of our clan and taking the time to feedback.

Warm wishes.
Gemma 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Rated 5 out of 5 stars

All my transactions with Heartbox have…

All my transactions with Heartbox have been great. There are the occasional shipping issues, but that is beyond the control of Heartbox. I would suggest on something like the "treats of Scotland" to not double up on so many items - instead of two of many things, one of each thing to allow more variety. I do understand it is a difficult balance - what if someone enjoys something and they only have one, LOL.

August 5, 2025
Heartboxscotland logo

Reply from Heartboxscotland

Hi Stan, thanks for the lovely feedback so pleased you loved your goody box!

Warm wishes.
Gemma 🏴󠁧󠁢󠁳󠁣󠁴󠁿

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