Heartboxscotland Reviews 510

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company, often expressing joy and anticipation for their monthly deliveries. Customers consistently praise the high quality and uniqueness of the Scottish products, appreciating the thoughtful curation and variety in each box. The customer service is frequently highlighted as exceptional, with many people noting the fast, polite, and helpful responses. However, some customers occasionally experienced issues with product quality, such as items breaking after minimal use, or receiving damaged goods due to insufficient packaging. A few people also mentioned not receiving promised merchandise or experiencing missed deliveries.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight and satisfaction with the... See more

Quality

Customers consistently note positive experiences with quality, praising the outstanding and high-quality... See more

Subscription

Reviewers mention positive feedback about their subscription, with many expressing excitement and... See more

Customer service

People report positive experiences with customer service, consistently describing it as amazing, great, and... See more

Location

Customers had positive experiences with the location, expressing a strong affection for it. Reviewers enjoyed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It has always been my dream to travel to Scotland, so much so that I actually looked into moving there. Since neither have happened yet receiving my Heartbox each month makes me feel closer to that dr... See more

Company replied

Rated 5 out of 5 stars

Absolutely love receiving my box of Scottish items every month. The thought put into the boxes every month to create these boxes is amazing, the recipes sent are always delicious. Each month whe... See more

Company replied

Rated 5 out of 5 stars

Great products! Amazing customer service! Add-to-box items are wonderful! A surprise every month! Can't say enough good things about HeartBox!!!

Rated 5 out of 5 stars

All my transactions with Heartbox have been great. There are the occasional shipping issues, but that is beyond the control of Heartbox. I would suggest on something like the "treats of Scotland" to n... See more

Company replied


Company details

  1. Gift Shop

Written by the company

Whether you are a Scot who has wound up on sunnier shores or just a fan of Scottish culture and talent who wants to discover more of our nation’s finest gifts, our beautiful premium products will bring Scotland to YOU. Every month, we will deliver a Heartbox packed with a wide selection of high-quality gifts encapsulating Scotland’s proud heritage. You’ll be surprised and delighted by our selections, which will bring little pieces of Scotland to you, wherever you are – and for a while at least, bring your heart back home. A Scottish subscription box where you choose how regularly you would like to pay. LITTLE PIECES OF SCOTLAND TO YOUR DOOR - WHEREVER YOU ARE.


Contact info

4.8

Excellent

TrustScore 5 out of 5

510 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love Scotland

I love Scotland. Every box brings me home

July 15, 2025
Heartboxscotland logo

Reply from Heartboxscotland

We do too Theresa! Thanks for taking the time to feedback, i'm so happy you love your Heartboxes!

The Heartbox Team 🏴󠁧󠁢󠁳󠁣󠁴󠁿💙

Rated 3 out of 5 stars

Not always what I expect

I have enjoyed receiving the Heartbox but the items we have gotten are not always what I expect. The add-ons are probably exceptional, but for the price, I don't always feel that I would have bought the items in the box if available.

July 15, 2025
Heartboxscotland logo

Reply from Heartboxscotland

Thanks so much for taking the ti e to feedback, the great think about Heartbox is you can pick and choose which themes and boxes are for you if a particular theme or sneak peek is not your favourite.

We showcase two sneak peeks in advance and the theme on our socials and by email. We would love to understand your feedback more so will have one of the team reach out.


The Heartbox Team 🏴󠁧󠁢󠁳󠁣󠁴󠁿💙

Rated 5 out of 5 stars

I rarely share the treats!

I enjoy the little sneak peaks provided each month and look forward to receiving my Heartbox and finding the surprises it holds. I appreciate every piece and rarely share the treats. Options for additional items and sales come often and with excellent details.

July 15, 2025
Heartboxscotland logo

Reply from Heartboxscotland

Awe Melissa we don't blame you! He He thanks for taking the time to feedback and such lovely kind words.


The Heartbox Team 🏴󠁧󠁢󠁳󠁣󠁴󠁿💙

Rated 5 out of 5 stars

Unbelievable treats

We have had a hard time finding some of these treats. We are slowly intorducing younger family members into the sweets we can get in Scotland. This box was just perfect!

July 15, 2025
Heartboxscotland logo

Reply from Heartboxscotland

Awe wonderful Amanda, thanks for the lovely kind words our sweeties are the best!

The Heartbox Team 🏴󠁧󠁢󠁳󠁣󠁴󠁿💙

Rated 5 out of 5 stars

I LOVE my Heartbox subscription!

I LOVE my Heartbox subscription! I look forward to it every month! The items are lovely and the price is right! Well worth it!

July 15, 2025
Heartboxscotland logo

Reply from Heartboxscotland

Awe Katie we love you being part of our clan! Thanks for the kind words.

The Heartbox Team 🏴󠁧󠁢󠁳󠁣󠁴󠁿💙

Rated 5 out of 5 stars

The different items from Scotland

The surprise of the different items from Scotland.

July 15, 2025
Heartboxscotland logo

Reply from Heartboxscotland

Thanks for taking the time to feedback, we just love bringing you Scottish joy every month!

The Heartbox Team 🏴󠁧󠁢󠁳󠁣󠁴󠁿💙

Rated 5 out of 5 stars

First

First, I really enjoy the articles that are emailed regularly about the foods, customs, and the history of Scotland. Second, receiving the box of treasures from Scotland is so special. It just makes your day so much better. Thank you so much!

June 16, 2025
Rated 3 out of 5 stars

Love the boxes and getting them in the…

Love the boxes and getting them in the mail was the highlight of my month, however I bought a purse and the chain on the strap broke after using it twice. After that I got a beautiful pair of earrings and after wearing them once when I took them off the post snapped off like it hadn’t been welded together well. It seems like I had issues with my favorite items. I expressed my disappointment and they said they would reach out to the manufacturer but I never heard back and ended up cancelling my subscription after like 9 months. I am very gentle with my belongings because I know that when you take care of things they last but unfortunately the quality of the items just isn’t great. Or somehow I just kept getting defective items.

June 15, 2025
Rated 1 out of 5 stars

The package arrived with the cookie…

The package arrived with the cookie highland cow jar smashed into about 50 pieces. Very little packaging protection in the box. Reported it to you, never heard back. I was disappointed that you didn’t reply.

May 7, 2025
Heartboxscotland logo

Reply from Heartboxscotland

Hi Wendy oh no i'm so sorry to hear this! This is not our usual level of service, we take great pride in our customer service so I really do apologies if we misssed a communication from you. We will of course replace any item that doesn't arrive in perfect condition. I will have the team reach out and find out how you contacted us and why this was missed and of course get a replacement cannister to you.

Gemma
The Heartbox Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look