They sell this life sustaining equipment with warranty. Then when the equipment fails, you pay shipping to send it back and no idea of when it will repaired. They say they shipped it back to the manuf... See more
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See what reviewers are saying
I ordered replacement filters from this company and both of the items i received were incorrect. Their website listed a 10 pack of filters and only one arrived. They told me it was a mistake in the we... See more
My great purchasing experience with Help Medical has been with Nick Grinberg. From the first phone call and texts I’ve been perfectly happy with the company and especially Nick. His friendly attitude... See more
I've spent an entire week jumping through hoops for a local company, and STILL don't have a machine. After emailing my prescription to Jonathon, he was able to set me up in under 20 minutes! The custo... See more
Company details
Information provided by various external sources
is dedicated to offering you the most competitive pricing with our and providing you with the service and equipment you need to breathe easier and get a good nights sleep!
Contact info
West 57th Street 57 STE 403, 10019, New York, United States
- 8554357144
- info@helpmedicalsupplies.com
- helpmedicalsupplies.com
3.5
Average
166 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Help Medical Supplies
Dear Chzoo,
Thank you for your review. We will continue to provide 5-star service now and for your next purchase.
Extremely Dissatisfied
I decided to order from Help Medical after reading so many positive reviews. The previous supplier I had been ordering from kept giving me the runaround, overcharging, and/or shipping wrong items altogether.
Pros: Selection of items on website, ease of navigation on website and ease of placing an order.
Cons: I placed my order on Sunday, still had not received confirmation of shipment by Friday. Called to follow up on my order. I was contacted later the same day and was offered an apology for a ‘hiccup’ in their shipping system along with next day shipping of items for Saturday delivery. I stayed home all day waiting for much needed equipment, at 8pm nothing had been delivered. I called FedEx only to find out my shipment was sent for delivery to identical street address in Queens, NY (I live in Manhattan). I was given a claim number and told a FedEx supervisor would call me within two hours. I never received a call. A week after placing my order I still have no equipment. All I have to show for my $170 payment is mounting frustration and the burden of getting my package delivered to me.
Update: After repeated follow up calls to FedEx, my package was finally delivered at 10:45 pm this evening. Still very frustrated but just happy to have my items and able to go to bed after waiting all day.
November 5, 2017
Unprompted review
Reply from Help Medical Supplies
Hello,
We are so sorry to hear this. No Insurance Medical Supplies does our very best to not only provide quality products but also deliver items in a timely manner. It seems FedEx also had some issues with the delivery as well. Please be sure the address is exact and also not a PO BOX or it can cause issues with shipping. We are happy to hear your package was delivered safely and successfully. Has it been helpful for you so far? Let us know and now that we have your exact information on file, we hope to do business with you again soon.
price and delivery time we're good
price and delivery time we're good. The description of the package that I bought did not include all the parts needed. So when I ordered I ordered an air hose and then it came with the hose and I got charged for the second one.
November 3, 2017
Unprompted review
Reply from Help Medical Supplies
Dear Keith,
Thank you for the order and sorry for the issue. All of our product listings have specifications and what is included in the package. We also provide detailed information over the phone as well. Please check your orders thoroughly so we can ship everything you need. We will do the same. Thank you.
The people were nice but o couldn’t use …
The people were nice but o couldn’t use my care credit account to purchase a new mask as the company would not allow purchases under 500. Left me with a negative experience which caused me to purchase the new mask elsewhere.
November 3, 2017
Unprompted review
Reply from Help Medical Supplies
Dear John McCormick,
Sorry to hear about this problem. This is part of our policy which also benefits the customer as well. If your item is less than $500, we suggest using our other various payment options to place your order. Our products have the lowest prices in the market! Hope to do business with you again soon.
Very helpful and to the point!
Very helpful and to the point!! Would recommend it to all my friends and family
November 2, 2017
Unprompted review
Reply from Help Medical Supplies
Hello Mark and thank you for the wonderful feedback. We are delighted to know you took the time to review us and reference us as well. We welcome your family with open arms!
Helpful and knowledgeable staff
Helpful and knowledgeable staff, and great value for money!
November 1, 2017
Unprompted review
Reply from Help Medical Supplies
Dear Lea,
Thank you for the feedback. We have a very knowledgeable staff on site who can help you with all your future purchases. Thank you for your business.
Had to wait for it too many days.
October 26, 2017
Unprompted review
Reply from Help Medical Supplies
Dear John,
Thank you for the positive review. We are sorry to see that the shipping took some time for you. Call us and let us know how we can help and provide more shipping details for you.
I purchased two hoses and one was wrong …
I purchased two hoses and one was wrong hose. I didn't realize it until I opened the package and found that one of the connections was wrong. I contact them and never got a response back. I will try to contact them again today. I email the company a few days ago and still have not gotten a response. I will not be using this company in the future.
October 26, 2017
Unprompted review
Reply from Help Medical Supplies
Dear Linda,
I am sorry to hear that this issue occurred. You can always contact us so we can arrange a return and provide you with the proper equipment. Please let me know how we can assist you and do not hesitate to contact us again.
Amazing fast service 😊
Amazing fast service. Very nice people, and professional company! I would definitely recommend to anyone needing med supplies
October 23, 2017
Unprompted review
Reply from Help Medical Supplies
Hello and thank you for the wonderful feedback. We are happy to see you are satisfied with your purchase. We will continue to provide quality service for you and your next purchase.
Everything wrong
My order took about 5 days to receive which was fine but what I received was wrong. Wrong mask,wrong tubing.I called customer service that day and was assured someone would get back to me. 4 days later,after no call I called back and restarted the process and was told they would send the replacements overnight. 4 days later I received a package with another wrong tubing but no mask. I'm very frustrated
October 20, 2017
Unprompted review
Reply from Help Medical Supplies
Dear Cary Teates,
Sorry to hear about your frustration. We strive to provide a quality service for you. What exactly went wrong with the mask? Was it the wrong size or completely different. We can still provide overnight shipping for you. Let us know.
I'd have my CPAP already if I bought it elsewhere.
I ordered a CPAP. I wish they would have said they're back ordered. Now I'm waiting longer than expected, I even paid extra for 2-day shipping. Now I'm losing sleep and getting more sick. I am still waiting for a response for even just an estimated date of when they'll receive the order.
If I knew I had to wait this long to get my CPAP or even a reply, I would have ordered elsewhere.
October 19, 2017
Unprompted review
Reply from Help Medical Supplies
Dear BR,
Thank you for your honest feedback. We have since then updated our systems and we believe you will be highly satisfied with the new messaging and notification system. If any item is out-of-stock, it will show on our page and we will notify you of a new delivery date. We hope to do more business again soon.
Reply from Help Medical Supplies
Dear John,
Thank you for the 5-star feedback. Our customer service staff is always readily available to serve you now and in the future.
I hope all sellers were like the guy …
I hope all sellers were like the guy there. Explained everything I need to know and gave me a good deal.
October 15, 2017
Unprompted review
Reply from Help Medical Supplies
Bernardo,
You must mean Johnathan. We are happy to hear he provided 5-star service for you. We hope to help you with your next purchase as well. Thank you.
Reply from Help Medical Supplies
Dear Peter,
We are happy to see that you are satisfied with our customer service. We would like to provide the same quality service to you in the future. Please contact us again for any of your future needs.
Bought ClimateLineAir and received it before projected delivery date.
I bought ResMed ClimateLineAir tubing and some hypoallergenic filters. The order came a day early and the merchandise was exactly as advertised. I am pleased with the transaction.
October 14, 2017
Unprompted review
Reply from Help Medical Supplies
Hello Joseph, and thank you for the 5-star service. We are happy to hear that you are satisfied and everything met your expectations. We hope to help you with your next future transaction.
Very good experience buying medical …
Very good experience buying medical supplies from this company on a short notice, during of quick visit to the New York / New Jersey area.
Noel Estrada was very patient and helped us obtain the right equipment for our needs.
Guillermo Arriaga
Monterrey, Mexico
October 13, 2017
Unprompted review
Reply from Help Medical Supplies
Hello Guillermo and thank you for the wonderful feedback. We are always happy to hear who went above and beyond to help you with your transactions and provided quality service for you. We hope to help you again in the future. Thank you.
I had no problem at all
I had no problem at all. A lot better to work with than CPAC.com
October 10, 2017
Unprompted review
Reply from Help Medical Supplies
Dear Gregory,
We are happy to hear you had a flawless transaction. Thank you for your time and we hope to serve you again.
They went out of their way to help me
They went out of their way to help me with my order!
October 7, 2017
Unprompted review
Reply from Help Medical Supplies
Dear LA Mayo,
Thank you for the reply and gracious review. We hope to serve you again!
Rosti was very helpful.
October 1, 2017
Unprompted review
Reply from Help Medical Supplies
Dear Rosemary,
We are happy to see another satisfied customer leaving us a 5-star review. Call us again for your next purchase. Thank you.
great product and staff service
great product and staff service. delivery was rapid. Would recommend to others.
thank you
September 27, 2017
Unprompted review
Reply from Help Medical Supplies
Hello Jorge and thank you for the wonderful feedback. We are happy to see you are satisfied with your purchase and our medical equipment meets your needs! Thank you.
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