Heritage Parts Centre Reviews 865

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 230 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that parts fit perfectly and are often comparable to original components. The delivery service is frequently highlighted as swift and efficient, with many people appreciating the quick dispatch and on-time arrival of their orders. Reviewers also commend the outstanding customer service, citing helpful advice and a service-oriented approach. However, some customers experienced issues with their orders, particularly concerning delivery delays and incorrect items being sent. A few people also mentioned dissatisfaction with the quality of certain parts, describing them as poorly manufactured or damaged upon arrival due to inadequate packaging.

What people talk about most

Product

Customers generally had positive experiences with products, praising the good quality, perfect fit, and wide... See more

Delivery service

Users describe positive interactions with delivery services, frequently praising fast and swift delivery... See more

Quality

Clients share positive opinions on quality. Many customers praise the excellent quality of parts, noting they... See more

Order

Reviewers mention ambiguous feedback about order experiences. Many customers praise the easy online ordering... See more

Service

Consumers find service to be positive, with many praising the efficiency, helpfulness, and quick responses.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The parts were excellent quality, good price and delivered swiftly - thank you! The only reason for 4 stars rather than 5 stars is that many of the website part descriptions are too minimal to be h... See more

Company replied

Rated 5 out of 5 stars

Very fast response. Since one of my ordered items was out of stock, I was immediately asked if I wanted to wait or cancel my order. The delivery of 6 weeks for the curtains was as promised. Extremely... See more

Rated 5 out of 5 stars

Great item, fast delivery and a good price. The locking nuts and key are superb and fit my T2 alloys but the ad was a little misleading as it shows caps for the security nuts and there were none. Howe... See more

Rated 5 out of 5 stars

Honestly the fact that they have free reliable shipping to Australia for heavy items like brake rotors is amazing and the prices are still amazing as well. Would love to see you guys add bmw parts as... See more


Company details

  1. Auto Machine Shop

Information provided by various external sources

Buy car parts, spares and accessories online for enhancement, performance and restoration of Porsche and VW cars and vans at Heritage Parts Centre, specialist suppliers of spare parts for your classic car or campervan


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

865 reviews

5-star
4-star
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1-star

Replied to 80% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Very bad quality of the keys

Very bad quality of the keys. The keys are not original and do not fit to my VW Beetle lock.

March 20, 2026
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

Hi there, we are very sorry to hear this. Please let our customer service team know which order and product this relates to so they can look into this for you. Contact us via help@heritagepartscentre.com

Rated 5 out of 5 stars

Excellent price

Excellent price , excellent delivery , and customer service chap , Don , was extremely helpful !
Very impressed .

March 20, 2026
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

Thanks for the review Steve, we will pass this on to Don.

Rated 5 out of 5 stars

This Company is Brilliant

This Company is absolutely amazing the customer service and advice is 2nd to none
I have been using for a few years now and i have never been disappointed or let down
Can’t praise enough A++++++

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast delivery, excellent customer service and replacement when I complained about faulty part received.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Happy shopper.

I have had 6 purchase orders to date. I have been very impressed with the range of Beetle products on offer and their prices. The customer service has always been exceptional, giving me the confidence that I will be looked after if something goes wrong or there is an issue. Thanks for everything and keep up the great work.

March 16, 2026
Unprompted review
Rated 3 out of 5 stars

Land rover defender door skin.

Thank you Heritage Parts for my land rover part. It's very good. Only criticism I would have is I was waiting a long time to receive it.

March 11, 2026
Unprompted review
Heritage Parts Centre logo

Reply from Heritage Parts Centre

Hi there, thank you for your feedback - we are constantly working on our stock lead times - sorry you had to wait on this occasion, thank you for bearing with us!

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