Hey!Broadband Reviews 5,207

Chris Belliott did a brilliant job installing our broadband (H!B). My whole family were very happy with the service he provided. He was polite, approachable, and answered all of our questions clearly. His work was excellent, very clean and tidy. I wish there were more people like him. Thank you, Chris, for such a great service!

Very good service provide From Engineer Chris Bellot very professional about his job.
Solve the problem in his professional manner.
Thank u so much.

Chris Bellott was fantastic, very efficient and got my broadband set up in no time. Very tidy and cleaned up afterwards.

Had a lovely visit from Bruno Moniz! He came to install our new fast fibre broadband. Don’t normally write reviews but had an urge to as he was very professional, friendly and efficient - fantastic service and he did a great job at explaining everything we needed to know. Highly recommend!

Chris Bellott done an incredible work today with the installation

Pedro Brito was great with his communication & clean working style.
Very impressed

Engineer Chris Bellott
Good service

They have no clue what they are doing. Their equipment is terrible. Horrendous customer service who have no clue in SA.

I really don’t want to write this negative review as when Heybroadband works it’s brilliant. However in last 2 years we’ve had 6+ major outages. If an outage happens on a Friday = no service at all for the weekend, even if the whole area (in this case Berkhamsted area) is down.

The call centre in South Africa are polite and helpful but being completely seperate ( ie a subcontractor) to the uk company there is a real disconnect with updates from the tech engineers / people on the ground fixing the issues.

When there is an outage, you are in the lap of the gods as to whether it’s fixed quickly, as the engineers don’t seem to fix area wide outages at the weekend or after 3pm in the week.

Yes I am sure I’ll get some response below from heybroadband about this review, but as a customer this is how it seems…

As I’ve got your attention now Heybroadband, if you have an outsourced call centre, at least update the status of faults regularly / communicate the status to your call centre. You can say “you do” but the reality is very different. (E.g No update about this outage since yesterday and it’s now 5pm on a Saturday)

We were a really early adopter of this service (one of the first in the town) and I did expect the first 18 months to be a bit flaky as they build the network, but that was acceptable given the speed I got when it worked.

I’ve recently renewed my Heybroadband contract and was told at the time that the service should be getting much better and more resilient. I wanted as before to give them the benefit of the doubt. Doesn’t look like this is the case.

As Openreach have now begun to fibre the town as well (i.e. so you can now get a fibre service from other providers) you guys really need to up your game as people will vote with their feet. Keep us updated when there’s an outage and also pay out some money for engineers to work weekends. When you’re paying a premium for the faster service, you expect that as a minimum, as to us your customers, we don’t believe anyone is addressing area wide faults after hours / weekends. It may come as a surprise, but a lot of us rely on this service, so give us some loyalty back, please.

We all look forward to receiving some communication about compensation for this outage (which should I hope happen automatically guys and not us having to chase you).

Last chance saloon guys so rise to the occasion Heybroadband .. as I said it’s great when it works

Update as of 10 may - service was restored at a weekend which is a first But you still need to take note of points above please

The installation was fast and efficient, the worker, Chris Bellott was extremely nice!

Used to be great.
I’ve been a customer for 3/4 years, everything was great until I renewed my contract over the phone.
The lady said my bill will be £25 but they keep charging £42
I asked them to review it for months but they just seem to say that it will be sorted and nothing happed for months.
I will switch to someone else when the contract ends.

Quite fast speeds but the amount of downtimes I've experienced in Berkhamsted is outrageous. Not sure whether or not its an infrastructure problem (they won't say or fix it permanently), but if the outages last till 5pm, you know you won't get your internet back by the next morning, and sometimes they can last well over 24 hours. Theres neither a proper explanation as to why these outages happen nor assurance that it won't happen again.

Service down again, and again not notified directly. If you live in Berkhamsted, do not sign up with HeyBroadband, if you’re reliant on WiFi. Compensation is not even offered when the service is down for days. I’m switching to a more reliable supplier.
Just checked their published data on uptime. In Berkhamsted there have been 12 days of interrupted service since the beginning of October 2025. Chose Hey!Broadband if you don’t need WiFi for almost 2 days per month

Chris Bellot done Excellent Job We are very setisfied From his work Thnx For done your job on time 😊😊

Review- I would just like to add my experience with Heybroadband, whilst I was using Heybroadband the service wasn't too bad and customer service seemed good the problem started when my contract ended although I contacted customer support regarding termination and was promised contract had ended and no further payments were due they still kept taking direct debit from my account even after being assured no more payment due they have still not returned these payments . Then after 2 months (and still taking payments) they send a bill for £90 for the router, at no point was i ever asked to return the equipment as it happens i still have it so will try to return it. Its like they leave it weeks hoping you will dispose of the old router so they can hit you with a big bill . Just be careful when cancelling your contract. For this reason I would avoid Heybroadband

Your review is clear and detailed, but tightening the wording and structure will make it more impactful and easier to read. Here’s a polished version that keeps your experience and tone intact:

I’d just like to share my experience with Hey Broadband.

While I was using the service, the broadband itself wasn’t too bad and customer service initially seemed helpful. The problems started when my contract ended.

I contacted customer support regarding cancellation and was assured that my contract had ended and no further payments would be taken. Despite this, direct debit payments continued to be taken from my account, and these payments still have not been refunded.

Then, after two months of continued payments, I received a £90 bill for the router. At no point was I asked to return the equipment. Fortunately, I still have it and will attempt to return it now. It almost feels like they delay contacting customers in the hope the old router gets disposed of, allowing them to charge a large fee afterwards.

Just be careful when cancelling your contract. Based on my experience, I would avoid Hey Broadband.

Please see email from Heybroadband received on the 14 of March , I DONT SEE ANY MENTION OF RETURNING EQUIPMENT.

We have received a request to switch your broadband service to another provider. We want to ensure you are fully informed about the process and the next steps.

Please note the following important information:


Your New Broadband Provider:Virgin Media Limited

Your Current Broadband Package:Home - Gigafast 900 - 24 Months

Service Continuity:

We will not terminate your current Hey! Broadband service until we have received confirmation from your new provider that your new service is connected and operational. This ensures there is no interruption to your broadband service during the transition.
Contact Us for Assistance:

If you have any questions or need further assistance, please do not hesitate to contact our customer service team at 0330 822 2878. We are here to help and ensure you have a smooth transition.
Thinking of Staying?
Switching away means you’ll lose access to our full fibre speeds. As a valued customer, we may have exclusive offers available for you as a thank-you for continuing your journey with Hey!Broadband we would love for you to stay connected with lightning-fast broadband.

To get your exclusive offer, just give us a call at 020 3966 2899 to get your offer today and stay #happilyconnected with Hey! Broadband.


Kind Regards,
The Hey!Broadband Team

I really don't know who wrote the reviews praising this bunch of clowns, probably employees.
THEY neglected to apply and collect two of this years Direct Debits and for THEIR error I was charged with a £10 late payment fee.
All this before the end of April, THEY did NOT collect 50% of this years payments, THEY missed the January and March Direct Debits.
I gave notice about my early termination and what a joke that's turning out to be. THEY have given me three different settlement figures, I have called THEIR cancelation team on several occasions and believe it or not I get told "James will be in touch", palmed off or what.
My advice is DONT TOUCH THIS COMPANY WITH A BARGE POLL.

Chris Bellott had set up our Wi-Fi and had done excellent work .

Awful and unreliable broadband service. We have been experiencing ongoing issues for over a week, and at no point has an engineer been sent to investigate or resolve the problem. Despite logging the issue consistently for five days, we have only just been offered an engineer visit—and even that may come at an additional cost. This level of service is extremely disappointing for a service at £46 per month!

Very helpful on the telephone 10/10 thank you so much. Now awaiting call back.

We had our installation by Chris Bellot, the job was extremely neat and we are very happy with the service. Would definitely recommend!