Had a lovely visit from Bruno Moniz! He came to install our new fast fibre broadband. Don’t normally write reviews but had an urge to as he was very professional, friendly and efficient - fantastic se... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The engineer who came to resolve my outage was brilliant. Communicated when he would arrive and was prompt. Established the problem and resolved perfectly. Great customer facing skills too My only... See more
Company replied
Pedro Brito is very professional broadband installer, he was at all times polite, courteous and answered questions when asked. After he left the system worked well and I was able to connect my pc, pr... See more
Company replied
I have been a client of Hey!Broadband almost since they started and the speed of the internet and the service provided by technical support has always been first class. The service provided by Daniel... See more
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Company details
Written by the company
With HeyBroadband, you're always guaranteed high-quality broadband because we only provide 100% fibre to your door! From 100mbps at £23 a month to 1000mbps at £43 a month, you can expect a speed that is unmatched by traditional broadband. Work, play and stream with unlimted data and devices.
Transform your home with Hey!Broadband 100% full fibre!
The best broadband, that's 100% full fibre, fast fair and affordable.
Bringing you the fastest, most affordable broadband available, you do not have to compromise on quality with our 100% future-ready full fibre! Plus you get an installation (worth £150) and router provided for free!
Contact info
25 Wilton Road, SW1V 1LW, London, United Kingdom
- 0330 822 2878
- info@heyb.co.uk
- heybroadband.co.uk
4.0
Great
5K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
We had our installation by Chris…
We had our installation by Chris Bellot, the job was extremely neat and we are very happy with the service. Would definitely recommend!
May 7, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Nat,
Thank you so much for taking the time to review Hey!Broadband. I am so pleased to hear you have had a 5 star experience with our team. Thanks for being a valued customer and for choosing us to stay #happilyconnected
All the best,
Khushi
H!B
You won’t help
You won’t help, i spoke with your customer service many times, i complained 3 times and you still sending me same email that you want me to pay money
I didn’t use your internet since 2024 Nov plus I still paid you 6-7 months now you still want money , even though I owe you money you can reduce money I paid with no internet no service, I already called you when we moved from previously house and I asked you to transfer my nternet to new adress, what did you told me ? Sorry we dont have service in this area!!!!!
So I told you please cancel my contract then
What you told me again?
Sorry we can’t cancel you need to pay untill your contract finish
This is totally ridiculous
I contacted with your complain department and I want final decision letter from you, you already sent my account to credit solutions, you won’t help I tried many times
Ombudsman waiting your final decision letter from you
Account:00076023
Keep far away from this people
May 6, 2026
Unprompted review
Reply from Hey!Broadband
Hi Cenk,
We understand you remain unhappy with the outcome, however we would like to clarify that fixed-term contracts remain active until the agreed minimum term ends unless cancelled in line with the contract terms.
While we appreciate we were unable to provide service at your new address, this does not automatically remove contractual obligations. Despite this, we have already reviewed your case and significantly reduced the early termination charges as a gesture of goodwill.
Your complaint has been handled through the appropriate process and, as requested, you may now pursue the matter further via the Ombudsman should you wish to do so.
All the best,
Khushi
H!B
AVOID AT ALL COSTS
HB lied in their last reply to my reviews and said I have been charged £100 extra for an engineer visit. I was sat with their engineer having a cup of coffee whilst he wrote his report on the problem with my connection, he stated that it was HB faulty equipment. In fact whilst installing the new black box he had to go down to his van an retrieve two additional pieces of equipment as the next ones he originally brought into my property were also faulty. Andre kindly left me all of the packaging for these as evidence.
In addition to this their credit control team is aware that I have an ongoing complaint regarding their fallacy of me owing an extra £100 on my bill and instead of freezing my account they're sending it to debt collectors.
I will most likely be taking HB to the county court and seek repudiation of my contract.
This company is a circus and it's staff are clowns.
AVOID AT ALL COSTS
May 6, 2026
Unprompted review
Reply from Hey!Broadband
Hi George,
We’re sorry to hear you remain dissatisfied.
Your complaint is currently under investigation and following the findings so far, the engineer-related charge you referenced is being waived.
We do, however, want to clarify that where accounts remain outstanding during an open complaint, standard account processes may still continue while the matter is reviewed. That said, we understand your concerns and the complaints team is handling this directly.
We appreciate your patience while the investigation is concluded and a formal outcome is provided.
All the best,
Khushi
H!B
Today
Today, Mr Chris Bellott has come for Wi-fi instalation. And I am very happy with the services and he also helped me how I could access my wifi with full confidence. He also sorted my queries very well.
May 6, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Eric,
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear you have had a 5 star experience we us. Thank you for choosing us to get #happilyconnected and being a valued customer.
Best wishes,
Khushi
H!B
Chris bellot gave us good service
Chris bellot gave us good service. We are satisfied with their work
May 6, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Rajni,
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear you have had a 5 star experience we us. Thank you for choosing us to get #happilyconnected and being a valued customer.
Best wishes,
Khushi
H!B
Absolutely shit company
Absolutely shit company!
Do not be dragged in with their false claims.
Left me without internet three times now, trying to say there’s no problems.
Do not sign a contract cancelling this shit show
May 5, 2026
Unprompted review
Reply from Hey!Broadband
Hi there,
We’re sorry to hear you feel this way, however we do not recognise the situation described from the information provided in this review.
While no broadband provider can guarantee uninterrupted service at all times, we do take reported faults and outages seriously and investigate all issues raised with us. As we have been unable to identify your account or verify the concerns mentioned, we would ask that you contact our team directly with your account details so the matter can be properly reviewed.
All the best,
Khushi
H!B
Fantastic service from Chris Bellott
Fantastic service from Chris Bellott - we had a harder installation due to the set up of the flat but he stayed over 2 hours to get it all completed. Would highly recommend to anyone!
May 5, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Kiri,
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear you have had a 5 star experience we us. Thank you for choosing us to get #happilyconnected and being a valued customer.
Best wishes,
Khushi
H!B
Chris Bellot did an amazing job
Chris Bellot did an amazing job. Great smile on job and fast and reliable. Thank you!
May 5, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Molla,
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear you have had a 5 star experience we us. Thank you for choosing us to get #happilyconnected and being a valued customer.
Best wishes,
Khushi
H!B
Chris Bellot did a great installation…
Chris Bellot did a great installation for me within the time slot I was given, speed is looking perfect, thanks again
May 5, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Adam,
Many thanks for taking the time to review Hey!Broadband. We are so pleased to hear you have had a excellent experience with our installations team.
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
My mother-in-law is dying in a nursing…
My mother-in-law is dying in a nursing home, so to help my wife (who has power of attorney) I have attempted to cancel the Hey!Broadband contract at my mother-in-law’s home. Despite explaining the situation at great length on two occasions and supply evidence of power of attorney also on two occasions I had to resort to cancelling the DD mandate to stop the payments. I have now received an email insisting that I reinstate the Direct debit or be charged extra payments. When I spoke to the cancellation team they said they had no record of this and required permission from the account holder to proceed. We as a family have had no problems cancelling other services yet Hey!Broadband insist on a conversation with a dying dementia patient before proceeding. What customer service!
May 5, 2026
Unprompted review
Reply from Hey!Broadband
Hi Peter,
We’re very sorry to read this review and to hear about the difficult circumstances your family is facing at this time.
Having looked into your account, we can see our team requested the Power of Attorney documentation twice, as the initial copy provided was unfortunately not clear enough to validate. Once received, a ticket was raised internally, however we appreciate the process and communication that followed did not meet expectations.
For security and data protection reasons, we are only able to discuss or make changes to an account directly with the named account holder or the individual listed on the valid Power of Attorney documentation. While these procedures are in place to protect customers, we do understand how frustrating this situation has been for you and your family.
A complaint has now been raised and our team will continue working directly with the authorised Power of Attorney contact to help progress this matter appropriately.
I hope we can get this resolved for you and your family soon.
Wishing you all the best,
Khushi
H!B
Live chat
Alwande was very helpful in answering my questions and concerns.
May 4, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Yuki,
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear you have had a 5 star experience we us. Thank you for choosing us to get #happilyconnected and being a valued customer.
Best wishes,
Khushi
H!B
Missing bills
Whilst checking my account, I noticed I had not received my bill for April & May, using the AI Chat facility on the HeyBroadband website, I was quickly transferred to Mandisa Gabuza, Customer Services Billing, who sent me copies of the missing invoices - great service
May 4, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Wyn,
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear you have had a 5 star experience we us. Thank you for choosing us to get #happilyconnected and being a valued customer.
Best wishes,
Khushi
H!B
good job👍
chrish bellot was the nice guy did very good and quickly i want to give a special thanks to this guy.
May 4, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Aamir,
Many thanks for taking the time to review Hey!Broadband. We are so pleased to hear you have had a excellent experience with our installations team.
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Was signed up by a doorstep salesman
Was signed up by a doorstep salesman, was telling me I was entitled to compensation for my poor service. It was not until the very end did I realise he was signing me up to a new service with a new company. I then said I didn’t want it as I was moving house soon but he then reassured me that wasn’t a problem as I could switch to my new address. He also told me an engineer would come after work to change over. The engineer turned up during the day so I had to leave work early and loose half a days pay. Fast forward a few months and I move house, I called to change it over and they informed me they wouldn’t and I had to pay the contract out in full. I have been back and forth with complaints since late January and constantly told someone will be in touch to resolve things and they never do. They constantly delay tactics so you just continue to pay the full amount even though they agreed to cut the fee. I have given up now and just conceded I will have to pay the £400+ bill for a service I don’t have. Incredibly shady company that lies to you and delays everything as long as possible so that you continue to pay. Avoid at all cost.
January 31, 2026
Unprompted review
Reply from Hey!Broadband
Hi Matt,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Having reviewed your account and complaint history, we would like to clarify that the contract and provider switch were confirmed during the sign-up process, including via the contract summary provided before activation. We can also confirm the moving-home policy was explained, including that services can only be transferred where Hey!Broadband is available at the new address. This is also provided in writing to all customers at the point of sign up. We also have information readily available to customers on our website.
That said, we do understand the frustration caused around the installation timing and the delays you experienced while trying to resolve your complaint. Following a full review, a substantial reduction to your early termination fees was agreed as a gesture of goodwill, and our Billing Team has been instructed to ensure this is correctly applied.
We have also fed this experience back internally to improve communication throughout both the sales and complaints journey.
All the best,
Khushi
H!B
Chris bellot the best
Chris bellot was amanzing we had a nice chat while he fixed up my router he was soft spoken he cleared up my doubts he made true to the almost impossible sales pitch of the salesman 10/10 would recommend professionalism was kept up to standard hey broadband really went up and beyond with their speed 900 mbps installation was quick and up in a jiffy
May 2, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Aquib,
Many thanks for taking the time to review Hey!Broadband. We are so pleased to hear you have had a excellent experience with our installations team.
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Excellent
Mr. Chris Bellot is very Good at his job. He did our job clean and in orderly, and systematic with the the installation of the new wifi system at our new home. We appriciate him and is grateful.
May 2, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Celina,
Many thanks for taking the time to review Hey!Broadband. We are so pleased to hear you have had a excellent experience with our installations team.
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Where to start....
**Update**
The below response from Hey Broadband perfectly illustrates how I believe they do not understand their own tech. This is the third or fourth variation I have seen on their 'Superpods'. Like I said...broadband is great, their tech and support.....not so much. It would be helpful to speak to a tech support agent who understands more about networking than I do. Switching the TP-Link WiFi extenders.
Giving two stars here as the actual broadband is pretty good/stable. But do not trust a word this lot tells you. Over two years ago, an engineer turned up at my house to install my shiny new broadband. Based on my requirements, he advised me to purchase the pods to extend the WIFI throughout the property. Only recently have I started to have WIFI issues. So, fast forward two years: the support at HB is now saying the pods were never installed correctly, since the router's Wi-Fi should have been switched off. So they switched it off, and now my 500 Mbps connection on Wi-Fi to my work laptop is 100 Mbps!!!!!!!!!!!!!!!!!!!!!!!!!! Somebody, please, make that make sense.
And to top it off, you're then treated like an absolute moron. Which, maybe I am for believing the BS in the first place.
As I say, the actual Broadband service is fine. Just don't fall for the sales pitch, and double-check any work their engineers are doing!
May 1, 2026
Unprompted review
Reply from Hey!Broadband
Hi there,
Thank you for your feedback. We’re pleased to hear the broadband service itself has been stable, but we’re sorry for the frustration caused with your Wi-Fi setup and support experience.
With mesh Wi-Fi systems, the pods are designed to handle wireless coverage throughout the property, which is why the router Wi-Fi is sometimes disabled to avoid network interference. However, this alone should not result in the significant drop in speeds you’ve described, and we completely understand why this has been frustrating.
We also apologise if the communication around this felt overly technical or dismissive. Our aim should always be to explain things clearly and work towards a proper resolution, not make customers feel unheard.
A member of the team is reviewing your setup further to help identify the underlying cause and improve performance.
All the best,
Khushi
H!B
Engineer virus bellott has done a…
Engineer virus bellott has done a brilliant job
May 1, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Veerapathiran,
Many thanks for taking the time to review Hey!Broadband. We are so pleased to hear you have had a excellent experience with our installations team.
Thanks for choosing us to stay #happilyconnected
Best wishes,
Khushi
H!B
Amazing work by Chris bellott.Excellent…
Amazing work by Chris bellott.Excellent speed of 900 + UP & Down . Great work Hey Broadband team especially Chris who turned up right on time and Job is done . Many Thanks.
May 1, 2026
Unprompted review
Reply from Hey!Broadband
Hey! Kuldeep,
Many thanks for taking the time to review Hey!Broadband. I am so pleased to hear you had a great experience getting happily connected with your new ultrafast and reliable full fibre broadband.
Many thanks,
Khushi
H!B
Yadwinder singh came to fix my…
Yadwinder singh came to fix my broadband withing 48 hrs of contacting them.located the problem and had it sorted within roughly 30 to 40 minutes.right before bank holiday too so I’m very pleased.
May 1, 2026
Unprompted review
Reply from Hey!Broadband
Hey there,
Many thanks for taking the time to review Hey!Broadband. We are so grateful for your kind words and that we were able to get you quickly back with your full fibre broadband!
Thanks for being a valued customer.
Best wishes,
Khushi
H!B
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