Hassle Free Logistics Service LTD Reviews 342

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Can’t fault this Company at all! certainly recommend after my experience, collected from my seller within the designated time slot, emailed me to inform item was collected ,It was picked up from Esse... See more

Company replied

Rated 4 out of 5 stars

Generally very good. Driver and HQ kept me well informed of pickup time. Only small niggle was that I booked via Shiply who explicitly say on their website not to make payment until delivery is... See more

Rated 5 out of 5 stars

Have used these guys twice in the last couple of weeks Compared to others I have used found that their communications and system that they have with their website much better than most - lots of e... See more

Company replied

Rated 5 out of 5 stars

Never used the company before - but i wanted a small sofa moved from Llanelli to Cardiff. Great experience TBF Great customer support, and messaging service to use which included all parties... See more

Company replied

Company details

  1. Courier and Delivery Service

Written by the company

A courier company specialized in transportation of furniture, eBay purchases, shop returns. Antiques, Pallets and cars


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

342 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent delivery service

I have used this company several times now to deliver items of furniture I have bought auctions from various locations around the country. Their service has been consistently excellent, with competitive pricing, good communications, and delivery at the specified time.

August 5, 2025
Unprompted review
Rated 4 out of 5 stars

Great service

Generally very good. Driver and HQ kept me well informed of pickup time.

Only small niggle was that I booked via Shiply who explicitly say on their website not to make payment until delivery is complete, but was chased by HFL for balance of fees before delivery, or cash on delivery. I was sending something to a customer so clearly didn't want that!

That being said they delivered without complaint and I paid the balance after that so they are flexible and honest. No feedback from buyer so I assume all is OK.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, great communication, very helpful, good price quoted for collection and delivery,
Lovley delivery guy,
I will definitely use this service again, many thanks for a great experience 😊👌👍

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great job

Very competitive pricing but that did not impact on the quality of the service provided. They packed and delivered my item with no issues; communication was good throughout. Highly recommend

February 26, 2025
Unprompted review
Rated 1 out of 5 stars

If I could give no stars

If I could give no stars, that’s what I’d give! Took deposit to collect and deliver my item, promised prompt collection within the quote chat, took deposit, then after a weeks wait, decided to inform me that they can only collect outside of business hours (my item was from an eBay business operating usual business hours) and because the business couldn’t accommodate this, they would be cancelling their services. Very poor communication and overall service (or lack of) Wasted time and money, would not recommend!

March 21, 2025
Unprompted review
Hassle Free Logistics Service LTD logo

Reply from Hassle Free Logistics Service LTD

Although we clearly informed you before you booked the service that we cannot accommodate specific date and time requests based on customer instructions, you never mentioned any time slot restrictions for collection. We highlighted this issue immediately after your booking, but it appears to have been overlooked. To prevent similar situations with future courier bookings, please ensure that you specify the correct requirements and time windows for collection and delivery.

Rated 5 out of 5 stars

Good reliable courier

Good courier. They weren’t the fastest but they always responded quickly to messages and kept me informed of everything. I would definitely use them again.

January 23, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Good communication and very polite driver.
Delivery on time and my customer was very happy. I will definitely recommend and use again.

December 5, 2024
Unprompted review
Rated 1 out of 5 stars

Unreliable and poor communication

Really disappointed failed to collect an item in the 7 hour window specified on two different occasions. No answer on phone lines and poor response by email. Do not recommend.

December 6, 2024
Unprompted review

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