Hillier Funeral Service Reviews 220

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

My Husband and I arrived earlier than our scheduled appointment, but were made to feel very welcome and at ease from the gentleman that answered the door. Sue Boyce was lovely, excellent in dealing w... See more

Company replied

Rated 5 out of 5 stars

Caring and supportive right from the telephone call to the main office and the referral to the Highworth office and being able to talk to Kelvin. Kelvin's home visit was very professional. I was pleas... See more

Company replied

Rated 5 out of 5 stars

Any personal loss is hard to deal with but with Hilliers you get such professional service from start to finish.my family has used them for decades and wouldn't use anyone else.to me they are the best... See more

Company replied

Rated 5 out of 5 stars

Dad died while we were all sheilding. We decided on a Direct Cremation, with no fuss, no flowers etc and we are going to celebrate his life when we can all be together to do it properly. So Hilli... See more

Company replied

Company details

  1. Funeral Director
  2. Funeral Home

Written by the company

Established in the 1920’s we are proud to be one of the oldest family businesses in Swindon and the surrounding area. Mark Hillier, together with his experienced staff, is dedicated to carrying out a personalised service to meet the individual wishes of each family. Every detail is considered with care when planning the funeral for your loved one.


Contact info

4.8

Excellent

TrustScore 5 out of 5

220 reviews

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Rated 5 out of 5 stars

Excellent Team

The whole team at Hillier were exceptionally helpful and professional. Nothing was too much trouble and calls were returned quickly. Hillier arranged everything for us and the day passed in a slick and professional manner. Highly recommend Hillier.

January 23, 2023
Unprompted review
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Reply from Hillier Funeral Service

Thank you Mary for taking the time to leave such kind words. It has been our pleasure to help and support you through these difficult times. The whole team will be so grateful of your feedback. Stay safe and take care. John.

Rated 5 out of 5 stars

Caring, supportive company to guide you all the way though

From the very start Nick at Hilliers was extremely helpful and supportive to our family during the very difficult time of organising our Mums funeral.
Nick guided us through each step of the process, giving us options and advice without any pressure. The communication was first class and we received a quick response to any email sent or phone call made. Everyone involved the organisation of our Mums funeral was sympathetic, nothing was too much trouble and the on the day the service was wonderful and everything ran smoothly.
I cannot thank Hilliers enough for the professionalism shown and would definitely recommend this family run service.
Once again a special thank you to Nick for all your help.

November 14, 2022
Unprompted review
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Reply from Hillier Funeral Service

Thank you Angela for taking the time to leave such kind words. It has been our pleasure to help and support you through these difficult times. We are so pleased to hear that mum's service was wonderful and ran smoothly. Nick and the team will be so grateful to hear this feedback. Stay safe and take care. John

Rated 5 out of 5 stars

Just Perfect!

My family has used Hillier’s several times over the years and we have always received impeccable service. Just recently, following the death of my Mum, Hillier’s were once again peerless, and we had the added honour of being the very first family to make use of their new Kingshill House Service Room. Everything went like clockwork, and all the Service arrangements - including the Celebrant, Hugh Milsom, who had been recommended by Hillier’s - were just perfect.

December 7, 2022
Unprompted review
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Reply from Hillier Funeral Service

Thank you Geoffrey for taking the time to leave such kind words. It has been our pleasure to help and support you through these difficult times. We are so pleased to hear that you were honoured to have the very 1st service at Kingshill house. We were honoured that you wanted mum's service to be held there. We are so pleased to hear that everything went smoothly. The whole team will be so grateful of your feedback. Stay safe and take care. John

Rated 5 out of 5 stars

Highly Recommended Independent Funeral Directors

What a wonderful respectful, efficient, service we received from Hilliers, helping us with the recent sad death of our mother. Communication was excellent and we felt very well supported. Thank you!!

December 5, 2022
Unprompted review
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Reply from Hillier Funeral Service

Thank you Donna for taking the time to leave such kind words. It has been our pleasure to help and support you through this very difficult time. The team will be so grateful to hear your feedback. Stay safe and take care. John

Rated 2 out of 5 stars

Unfortunately an error with the flowers…

Unfortunately an error with the flowers and no apology given
I emailed several times and was told it was our fault!
What had started as a great experience ended on a very sour note.

There was no apology , we discussed at length our needs. On the flowers we said that it said Dad and we wanted the same flowers but for son! We followed your instructions.

January 21, 2022
Unprompted review
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Reply from Hillier Funeral Service

Thank you Deborah for your feedback. We are sorry to hear that there was an error with the flowers. On this occasion we followed the instructions given via email to order the flowers requested. Our conductor who was with you on the day of the funeral did apologise and there was also an apology issued by our colleague who arranged the funeral. Unfortunately, we cannot take responsibility for following written instructions given to us by the family. Again, we apologise for the upset caused. Hillier Funeral Service.

Rated 5 out of 5 stars

The service and consideration given to…

The service and consideration given to me by Nick Sanbrooke was excellent and I would strongly recommend Hillier Funeral Service

October 24, 2022
Unprompted review
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Reply from Hillier Funeral Service

Thank you Michael for taking the time to leave such kind words. Nick has said it has been his pleasure to help and support you through these difficult times. We are very grateful for your recommendation. Stay safe and take care. John

Rated 5 out of 5 stars

Thank you

My mum Diana Adams was very well looked after and I cannot thank Mike and the team enough we requested a horse and carriage and it was absolutely perfect. Thank you all from the bottom of my heart for making our day so special and stress free ❤️Sarah

September 20, 2022
Unprompted review
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Reply from Hillier Funeral Service

Thank you Sarah for taking the time to write such lovely feedback. I will pass this on to Mike and the team. Its been a pleasure to help and support you all through these difficult times. Kind regards, Kyle

Rated 5 out of 5 stars

Excellent, compassionate and empathic service

Whilst arranging my Aunty's funeral recently, Hillier's were professional, compassionate and showed total empathy throughout the process.

From Kyle going through the arrangements for the funeral itself and Nick being available to answer any questions or concerns, and making last minute changes for the service, through to everybody else within Hillier's who were so respectful with each step of the journey.

I would highly recommend Hillier's, for anybody that needs to go through this process, to take the very best care of your loved ones and those around you at such a difficult time.

July 21, 2022
Unprompted review
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Reply from Hillier Funeral Service

Thank you Steve for taking the time to leave such kind words. On behalf of Kyle, Nick and the whole team here at Hillier's we are very grateful for your feedback. It has been our pleasure to help and support you all through these difficult times. Stay safe and take care. John

Rated 5 out of 5 stars

Our Peter Nichols has the most wonderful send off.

For me Hillier Funeral Service are an incredibly professional yet compassionate team.
Attention to detail was always at the top.
They will give you exactly what you and your family need at one of your most difficult times. Thank you.

August 2, 2022
Unprompted review
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Reply from Hillier Funeral Service

Thank you Steve for taking the time to leave such kind words. The whole team will be so grateful to hear your feedback. It has been our pleasure to support you through these difficult times. Stay safe and take care. John

Rated 5 out of 5 stars

Stress free funeral

This was the first time I had to arrange a funeral Nick at Hilliers was very helpful, understanding and guided us through the whole process completely stress free he emailed me every step to let me no what they had arranged,I definitely will be using Hilliers again

July 27, 2022
Unprompted review
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Reply from Hillier Funeral Service

Thank you Lucia for taking the time to leave such kind words. Nick and the team are very grateful of your feedback. It has been our pleasure to help and support you through these difficult times. Your recommendation is very much appreciated. Stay safe and take. John

Rated 5 out of 5 stars

Wonderful kind team of people who…

Wonderful kind team of people who looked after us in a professional and supportive way from our first visit to when the car took us to the wake. I would recommend their services to anyone.

July 7, 2022
Unprompted review
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Reply from Hillier Funeral Service

Thank you for taking the time to leave such kind words. It has been our pleasure to help and support you through these difficult times. Your recommendation is very much appreciated. Stay safe and take care. John

Rated 5 out of 5 stars

An amazing sensitive team

The whole team have been amazing and have made the process of organising Mum’s funeral a lot easier. Everyone has been so understanding and helpful in giving Mum the send off she deserved.
Our queries were always dealt with promptly and sensitively.
The choice of Celebrant was perfect as well.
Our family has used Hillier’s for four funerals over two generations and would recommend their service to anyone.

June 30, 2022
Unprompted review
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Reply from Hillier Funeral Service

Thank you Linda for taking the time to leave such kind words. We are so pleased to hear that we were able to help give mum the send off she deserved. Your recomendation is very much appreciated. The whole team will be so grateful to hear your feedback. Stay safe and take care. John

Rated 5 out of 5 stars

Hillier were most courteous

Hillier were most courteous, efficient and sensitive. Throughout they instilled a feeling that they were a safe pair of hands to manage all the arrangements and to minimise stress for the family and friends.

June 13, 2022
Unprompted review
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Reply from Hillier Funeral Service

Thank you Robert for taking the time to leave such kind words. Your feedback is very much appreciated by the whole team here. Stay safe and take care. John

Rated 5 out of 5 stars

The team went above and beyond as they…

The team went above and beyond as they took us through a difficult time to provide the send of my father deserved

June 10, 2022
Unprompted review
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Reply from Hillier Funeral Service

Thank you for taking the time to leave such kind words. We are so pleased to hear that our team were able to provide your father with the send off he deserved. It has been our pleasure to help and support you through these difficult times. Stay safe and take care. John

Rated 5 out of 5 stars

Professional, empathetic, nothing too much trouble.

At a time when you feel swamped with grief and unable to think straight these are the people you need around you. Gently guided through the process of someone passing away and all that goes with it, never being pressurised into anything and so professional at all times is want you need and what we got. I cannot fault Hilliers . I dealt mainly with Nick who always knew who I was when I called, answered emails really quickly and was happy to help with little ideas we wanted to introduce to the service. He matched us up perfectly to Elveen who conducted the service for us too.
A day or so before the funeral I was talked through what would happen on the day… all these things helped to make a day we were not looking forward to a day we will remember for the seamless, beautiful funeral it was. My mum would have agreed too! Thank you so much for making her send off the best possible one. Jayne evans

June 10, 2022
Unprompted review
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Reply from Hillier Funeral Service

Thank you Jayne for taking the time to leave such kind words. It has been the pleasure of Nick and the team to help and support you through these very difficult times. I am so pleased to hear that mum's send off was the best possible one. Stay safe and take care. John

Rated 5 out of 5 stars

Thank you Hilliers

I cannot praise the whole team at Hilliers Highworth office enough.
Their care, compassion and help around my mother’s recent death and her funeral were exemplary. Nothing I asked of them was too much trouble, making a difficult time so much easier to deal with.
I would wholeheartedly recommend this local family run service.

June 6, 2022
Unprompted review
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Reply from Hillier Funeral Service

Thank you Barbara for taking the time to leave such kind words. It has been our pleasure to help and support you through these difficult times. The whole team will be so grateful to hear that everything went well for your mother's funeral and your recommendation is very much appreciated. Stay safe and take care. John

Rated 5 out of 5 stars

Lovely support and kindness at a sad time

Excellent care of my 93 year old mother and great consideration and kindness to those of us left behind.

May 31, 2022
Unprompted review
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Reply from Hillier Funeral Service

Thank you Ingrid for your kind words. It has been our pleasure to help and support you through these difficult times. Your feedback is greatly received by the whole team. Stay safe and take care. John

Rated 5 out of 5 stars

They gave my Mother a beautiful…

They gave my Mother a beautiful funeral.
Nothing was to much trouble.
I would highly recommend

May 19, 2022
Unprompted review
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Reply from Hillier Funeral Service

Thank you for taking the time to leave such kind words. The team will be so grateful to hear that we were able to give your mother a beautiful funeral. Stay safe and take care. John

Rated 5 out of 5 stars

Hiller Funeral Service helped us plan a…

Hiller Funeral Service helped us plan a wonderful, respectful and personalised funeral. They were professional and I can not fault the service they provided. I highly recommend this company to anyone needing an efficient and caring funeral director to help them at a very difficult time for the bereaved family.

May 13, 2022
Unprompted review
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Reply from Hillier Funeral Service

Thank you Lisa for taking the time to leave such kind words. It has been our pleasure to help and support you through these difficult times. Your recommendation and feedback is very much appreciated. Stay safe and take care. John

Rated 5 out of 5 stars

Very helpful from start to finish

Very helpful from start to finish, everything went smoothly with no hitches. They made sure that the service matched our request.

May 5, 2022
Unprompted review
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Reply from Hillier Funeral Service

Thank you Christina for taking the time to leave such kind words. We are so happy to hear that the service matched all your requests. Stay safe and take care. John

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