I ordered from Hiphatter for the first time and it will be my last. They do not respond to emails and I have not received my order. I have to go through my bank to get a refund. Very disappointing.
Company replied
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See what reviewers are saying
Great designs but very poor quality I had a bag which was not filled that much which broke after 1 wear. I’ve given three stars because the customer service is quite efficient and they sent another ba... See more
I've purchased three hats from Hiphatters and so far I'm happy with them. These are the first fedoras I've ever bought that they're great, not to mention the colour options. Granted the last one I got... See more
I messaged Hip hatter the end of last week asking about a pink fedora hat and if I could receive it by this week for a wedding on Saturday. Alicia responded immediately and I have just received the... See more
Company details
Written by the company
We believe looking good shouldn't come at a cost. We are a fashion company based in Sheffield South Yorkshire carrying quality accessories from independent designers and suppliers. We only stock the finest quality goods that have been tried and tested. We do not include anything on our store that we would not wear or use ourselves. We pride our selves on good old fashioned Yorkshire honesty and customer service.
Contact info
35 Jet Centro, 79 St Mary's Road, S2 4AH, Sheffield, United Kingdom
- hiphatter@outlook.com
- hiphatter.co.uk
3.2
Average
39 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you for best customer service and…
Thank you for best customer service and my shoes fit the best
March 15, 2022
cushions tiger face
Great product (cushions) . Great price. Thought it was a uk site so my items came from abroad.. however didn’t take long in any case. Thank you. Very pleased.
February 28, 2022
Very bad experience with your company
Very bad experience with your company. Since I have buy a hat in your company, I never received any of the items. I can never ever send someone to do shopping in your shop. Very very very bad
February 21, 2022
Reply from Hiphatter
Hi . We have contacted you letting you know we have sent out a replacement as the 1st order was lost in transit. We issued a new tracking number so that you could track your order.
Great Product, Great Company
Great product, great company
Hat arrived on time and with no issues
Well packaged and well made hat, great colour
I will definitely be buying from Hip Hatter again as I know they are a great online seller
John
December 18, 2021
Smelly shoes
Shoes took ages but expected that due to being from outside the UK. But they absolutely stink! They smell horrendous. Also the bees on the trainers have marks all over them. Not best pleased.
December 15, 2021
Reply from Hiphatter
Hello Jess. If the shoes have not arrived in the expected quality, we can initiate a return and refund you the amount you paid. It sounds like you won't be wearing them if there is a bad odour and they are defective?
Great product
Great product, love the nature and look of my hat. And so thankful for the helpful note on how to repair hats.
Followed the instructions to do my other hat. Really greatful
December 15, 2021
All went smooth
All went smooth. Ordered item arrived nicely , properly packed with care.
December 8, 2021
I received two pork pie hats they were…
I received two pork pie hats they were amazing great quality very quick delivery as well
November 28, 2021
Amazing quality ..
Amazing quality ... fast delivery and the owner (canr remember name sorry) was professional and ready to go yhe extra mile
Definitely buying more.🙏🏾🤝
November 4, 2021
Took ages to arrive.
Took ages to arrive. Tracking site is useless. Product was ok, but not the best quality for £20 !
October 15, 2021
Great products and fast delivery
Great products and fast delivery. Definitely a site to visit for stylish clothing and accessories!
September 29, 2021
Unprompted review
Better than expected
After reading the reviews I was concerned that the hat would be dreadful ,however its fine , it's not top quality but it was only £20 delivered. The hat is perfect to wear to a festival or party as a bit of fun and looks exactly as the picture shows
I'm happy 😊
September 8, 2021
Great item quick delivery
September 8, 2021
I bought this bag for my son for 6th…
I bought this bag for my son for 6th form and he loved it so much . It is spacious, elegant, durable and just what he needs and enjoying every bit of the use of this bag. I recommend it for others.
September 8, 2021
Three hats in and I'm happy
I've purchased three hats from Hiphatters and so far I'm happy with them. These are the first fedoras I've ever bought that they're great, not to mention the colour options. Granted the last one I got came pretty crushed but a quick email for advice and it was sorted. I would definitely recommend them to anyone wanting to start a hat collection.
September 6, 2021
Unprompted review
The hat came . I wish it didn’t
The hat came .. incredibly disappointed
Every material is as Cheap as it could possibly be and completely out of shape
Complete crap
September 1, 2021
Reply from Hiphatter
Hello Tim. This hat was from our budget range at £12. We send instructions on reshaping as the hat is made to be crushed.
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