Hisense Reviews 

We inherited a HiSense American Fridge Freezer when we bought our house. It is about 2 years old and has stopped working. When I called Hisense they were very quick to say that the warranty was not transferable. We did the 24 hour defrost they recommended and it didn’t help. We got a local repair person to come who identified a compressor problem that would take about £500 to fix. We’re getting a new fridge/freezer. It won’t be Hisense. How is it possible for a virtually brand new machine to develop such a catastrophic fault?

Bought a medium priced washing machine from Carrefour, with in days problems started, the door surround cracked, contacted Hisense, was told I must have damaged it, I hadn't, 2 weeks later the display cracked/ glazed from the INSIDE, contacted Hisense again, same answer, I must have damaged it!! From the inside??... It is now 2 and half years old and stopped working, my last washing machine ( creda) lasted 23 years... I look after my belongings...... Please do not buy this rubbish from hisense, they should be ashamed of themselves

I bought a new Hiscence Tv
I want the sound to be permanently on my Sonos sound System
Every two days it switches back to the tv speaker so annoying.
When I’m ready for a new TV I will not consider a Hisense because of this issue

Dishwasher never worked properly. Would not drain and poor washing up result. Gave up on it after 3 months and bought a Miele.

Unfortunately bought a £800 fridge/freezer two years ago that has stopped working just after the warranty expired. Definitely not worth the money. Go somewhere else

I wouldn’t suggest this air con unit .. technical help can barley speak English and don’t know anything about there own units .. and the units won’t work unless they are ALL set to the same mode ! What a crock of shite units

Just bought a Hisense fridge/freezer from Curry's. The 2 year warranty from Hisense is a con. You have to pay extra when you try to activate the warranty. I'll have to hold Curry's responsible

Hisense TV completely unwatchable with vertical lines well within the the warranty period and they refuse to provide warranty service.

Absolute waste of money. 1.2 Star rating seems 1.2 stars too high!

Do not buy Hisense freezer. It’s broken after 90 days we bought a brand new unit. We can’t return to the seller because it passes warranty period

Would give hisence a big fat 0 customer service is very poor after 3 weeks of phone calls going back time and time again into currys where I bought an American fridge freezer costing over 2.000 pound after the first day it broke down freezer full of food and all spoilt and had to throw it all away only to be told that the food wasn't covered with care and repair i had to wait 3 weeks for them to give me a number to give currys so I could make a date with them to collect it phone call after phone call after being told daily I have to wait for the number to send it back well angry isn't the word

Bought a new 50 pint dehumifier, and right out of the box got an E9 error code...called customer service, and was supposed to hear back from them within 48 hours...been 3 weeks now, no return call or text...tried 3 times and got the same treatment...they must know that they sell junk!....never again

Bought my Hisense American fridge freezer in February 2025 even though it states frost free never have to defrost in the description!! But it keeps building up ice at the back of the fridge and the fan makes a loud noise as if it’s hitting ice, I got hold of customer services after 3 weeks of waiting to hear from them ! And I just got an email to say put my frozen food in coolers and defrost my fridge freezer for 24 hours ?? I haven’t got food coolers and I’m not going to buy them !
This is totally unacceptable for my purchase having 2 year guarantee
Very poor after care service

I bought my Hisense C1 in late January and absolutely loved the supreme quality—honestly, it beats a lot of American brands at that price point. I was so impressed that I was fully planning to buy the new C2 to upgrade my setup.

However, I just bought the official C1 floor stand and carrying bag, and the quality control is a joke.

1. The Stand: It has a massive factory defect. The retractable rod has NO threading at the top for the gimbal. Instead, the factory machined the threading at the bottom (upside down), exactly where the plastic securing clips go. It is physically impossible to assemble.
2. The Bag: It feels incredibly cheap. The projector totally sinks into it with tons of empty space left over. Honestly, an insulated lunch box bag would be a better fit than this official accessory.

The Worst Part - Customer Service: I contacted Hisense support on June 26 with detailed pictures of the upside-down threading. They ignored me for weeks. Finally, they replied with a generic template calling this blatant factory machining error a "delivery incident" and told me to take it up with the store, taking zero responsibility.

A metal rod manufactured upside down is NOT a shipping issue. Because of this ridiculous customer service and total lack of quality control, I am completely canceling my plans to buy the C2. Attached are the pics of the upside-down threads, the lunchbox bag, and the hilarious email from support. Buyer beware!

Hisense RS694N4TIE American Fridge Freezer - Silver

Lovely and quiet, nice fridge freezer UNTIL !!!! The paddle switch to get the water & ice out broke. Cheap brittle plastic hinge snapped. Worked fine for a few months, cool water, lots of ice, but with daily use for a family of four, it is not fit for purpose. Rang up to claim on two year warranty to be told external parts are not covered. So one star. Unlike Argos who I bought I from. Quick Online chat to Argos support. I got it returned next day & a full refund. No quibble, so Argos 5 Star. Beware.

Terrible TV brand and equally Terrible service. Just over one year and the TV has no sound. Called Hisense and had to be talking to a dumb AI assistant that made me feel so stupid. The auto assistant simply refused to transfer to a live agent ( if there are any). After I responded to every request after trying everything without solving the issue I was asked if TV is under warranty. Since 1 year has just passed the auto assistant response was the TV is no longer under warranty hence they can't help me and to contact a private repair center. I was not looking for replacement or free repairs and was willing g to pay if any repairs were needed. But the Terrible service does not even allow to speak to a live agent to answer some of my questions instead forced me to respond to a dumb machine. Please don't waste money in buying this brand. Better off paying bit extra and getting a brand name proven product like LG Samsung or Sony.

Tried to register my washing machine but couldn’t fill in half the fields on the webpage as they remained greyed out and wouldn’t let me enter any details. Then it told me my surname format was wrong even though I checked it. Well I don’t know everything in life but I think I can spell my own bloody name! Not too impressed with the washing machine either to be honest. Won’t buy Hisense again.

We bought a fridge 3 years and 5 months ago, and of course, it stopped working. Warranty expired at the 3-year mark. Repair costs as much as a new fridge. Clearly, that's not done on purpose, because who would ever buy the same brand again...like no one. Terrible product, terrible company.

Bought from Curry’s , after 18 months or so dishwasher kept stopping mid cycle. As the product was still under guarantee my husband contacted them by email. Initially they asked us to perform several tasks and then take photos of what we had done.We pointed out that this would be very difficult to do. In response they then asked for further information. Now they simply refuse to engage despite being supplied with the info they requested. We also tried ringing the phone number supplied but all we got was an automated voice asking us to stay on the line to complete a review. Absolutely terrible customer service - we will never buy another Hisense product again

Just Bought a Hisense TV.
Settings for how to set up sound bar & fire stick are clear as mud.
Telephoned Hisense given help line, and hung up after waiting in vain for about 30 minutes to speak with somebody.
Complete waste of time and clearly
no more than a cowboy outfit

If I could give a minus score I would. Bought a fridge freezer which located in my garage to replace previous one. Fridge froze all the drinks which blew up within first few days of turning it on. Contacted Hisense and was told that as fridge had been put in the garage it was misuse and that was the end of the matter! I have had a fridge in my integral garage for over 20 years on an internal wall with no issues whatsoever. I don’t believe the issue is the temperature and stated this to Hisense but they didn’t even offer to send out an engineer to carry out an inspection despite the fridge only just been delivered. DO NOT BUY ANYTHING FROM THIS COMPANY - ABSOLUTELY DISGRACEFUL CUSTOMER SERVICE.