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Homemove Reviews 272

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, including quick response times and a smooth user experience. However, some people were dissatisfied with the service, mentioning issues such as being ignored when problems arose or when inquiring about the complaints process. A few other people also noted issues with delayed reports and unkept promises regarding delivery times. There were also concerns about missed key details in surveys and significant delays with removal services.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many praising the efficiency and helpfulness of staff... See more

Staff

Consumers generally find staff to be positive, highlighting their helpfulness, professionalism, and... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

User experience

Clients share positive opinions on user experience, often describing it as simple, straightforward, and easy... See more

Response time

Reviewers mention positive feedback about response time. Many customers praise the quick and detailed... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can’t recommend Dan @ Homemove highly enough. As a first-time buyer, my mortgage wasn’t straightforward—my income structure was a bit complex, and the property had non-standard construction. Dan wa... See more

Company replied

Rated 5 out of 5 stars

Took all the stress away of organising a Help to Buy survey for my sale. Quick, easy to organise and simple payment system. Hugh a great help to organise for an updated Desktop Survey. Will be using a... See more

Company replied

Rated 5 out of 5 stars

Great service! Happy with the service! I used them for a valuation for a HTB Equity pay off. The Surveyor from SCI was brilliant including Jenna from SCI who gave a quick response after paying for th... See more

Company replied

Rated 5 out of 5 stars

Enquired online and had a follow up from Sarah Jane very quickly. She answered every question very professionally and in detail over the phone with brilliant knowledge and understanding of our circu... See more

Company replied


Company details

  1. Real Estate Surveyor
  2. Conveyancer
  3. Mortgage Broker
  4. Moving Company
  5. Price Comparison Site
  6. Real Estate Agents

Written by the company

Homemove is making moving home simple. From choosing an estate agent to completion. We help you every step of the way.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

272 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Professional service

Professional, open and honest whilst showing great patience when circumstances changed and the booking was no longer required. Will not hesitate to use again once our situation changes.

September 17, 2024
Unprompted review
Homemove logo

Reply from Homemove

Hi Darren,

⭐⭐⭐⭐⭐

Thank you for sharing your experience with us! 😊 We're so pleased to hear that you found our service professional, open, and honest. Life can throw curveballs, and we're glad we could show patience and support when your circumstances changed.

At Homemove, we believe in making every step of your journey as seamless as possible—even when plans shift. As Rich, our Ops Director, likes to say, "Flexibility and understanding are the keys to truly supportive service." 🔑

We're excited to assist you again once the time is right! Until then, remember we're here to help make your future move effortless through our all-in-one platform. 🏡✨

If there's anything else we can do for you, don't hesitate to reach out. We're always here to help!

Thanks again for choosing Homemove—the home of moving home. 🌐

Warm regards,
The Homemove Team

Rated 5 out of 5 stars

I found homemove professional with…

I found homemove professional with great communication channels.
I will recommend this service

September 16, 2024
Unprompted review
Homemove logo

Reply from Homemove

Hi Gaetano,

⭐⭐⭐⭐⭐

Thank you so much for your fantastic review! 🌟 We're thrilled to hear that you found Homemove professional with great communication channels. Clear communication is at the heart of what we do, and it's wonderful to know it made a difference for you. 😊

As James, our Co-Founder, often says, "Empowering our customers with seamless communication gives them control and confidence during their move." We're glad this commitment resonated with your experience.

If there's anything else we can assist you with, please don't hesitate to reach out. We're here to make every step of your home-moving journey easier and more enjoyable. 🏡✨

Feel free to visit us anytime at Homemove.com – the home of moving home.

Thanks again for recommending our service, Gaetano!

Best wishes,
The Homemove Team

Rated 5 out of 5 stars

Great service

Great service, was very easy to obtain a very competitive quote and book in the survey. Unfortunately the sale fell through but again it was really easy to cancel the survey and get a full refund. I would highly recommend homemove.

September 3, 2024
Unprompted review
Homemove logo

Reply from Homemove

Hi JNB,

⭐⭐⭐⭐⭐

Thank you so much for your wonderful feedback! 🌟 We're delighted to hear that you found it easy to obtain a competitive quote and book your survey with us. While we're sorry to hear that your sale fell through, we're glad we could make the cancellation and refund process smooth and hassle-free. 😊

At Homemove, our mission is to transform the moving experience by centralizing everything in one place, making it easier and more supportive for you. As Minerva, our Content and Branding Manager, says, "Even when plans change, we're here to make your journey as seamless as possible." 💫

Your high recommendation means the world to us! If you decide to embark on another home-moving adventure, we'll be here to provide expert support and top-rated partners through our all-in-one platform. 🏡✨

Thanks again for choosing Homemove—the home of moving home. Feel free to reach out anytime or visit us at Homemove.com. We're always here to help! 💖

Warmest regards,
The Homemove Team

Rated 5 out of 5 stars

Best quote I received by far!

Best quote I received by far when requiring a level 3 survey. Extremely easy to contact and to get a refund if things don't go your way. No issues encountered.

September 14, 2024
Unprompted review
Homemove logo

Reply from Homemove

Hi Teela,

Wow! 😊 We're thrilled to hear that you received the best quote by far for your Level 3 survey with Homemove! It's fantastic to know that our commitment to providing competitive pricing and quality service made a difference for you.

We're also glad that you found it extremely easy to contact us and that getting a refund was smooth when things didn't go as planned. As Cordelia, our Accounts Assistant, likes to say, "Making things straightforward for our customers is at the heart of what we do." 💫

At Homemove, our mission is to transform the moving experience by centralizing everything in one easy-to-use platform. We believe in simplicity, innovation, and providing top-notch support to make your home-moving journey as seamless as possible.

Thank you so much for recommending us! If you need anything in the future, don't hesitate to reach out or visit us at Homemove.com – the home of moving home. 🏡✨

Wishing you all the best,

The Homemove Team

Rated 3 out of 5 stars

A very quick and easy way to book a…

A very quick and easy way to book a survey for my property purchase, very competitive rates and kept informed throughout the booking process.

September 5, 2024
Unprompted review
Homemove logo

Reply from Homemove

Hi Mr. Elder,

⭐⭐⭐

Thank you so much for your fantastic review! 🌟 We're thrilled to hear that booking a survey for your property purchase was quick and easy, and that our competitive rates and communication made the process even better. 😊

At Homemove, our mission is to transform the moving experience by making it simpler and more supportive for you. As Olly, our Product Lead, likes to say, "Innovation isn't just about technology; it's about creating seamless experiences that make life easier." 💡 We're glad this commitment came through in your booking process.

Keeping you informed every step of the way is part of how we put you in control of your move. We're dedicated to providing high-quality service through our all-in-one platform, so you can focus on the excitement of your new home. 🏡✨

If there's anything else we can assist you with, please don't hesitate to reach out. We're here to make every aspect of your home move as smooth as possible.

Thanks again for choosing Homemove—the home of moving home. 🌐

Warm regards,
The Homemove Team

Rated 5 out of 5 stars

Clear & Transparent process

HomeMove were clear and transparent throughout the valuation process and made it easy to cancel our valuation when it was deemed not required.
Communication was good through out and I would happily use them in the future

September 13, 2024
Unprompted review
Homemove logo

Reply from Homemove

Hi Adam,

⭐️⭐️⭐️⭐️⭐️

Thank you for taking the time to share your experience! 😊 We're thrilled to hear that our clear and transparent process made things easy for you, especially when it came to canceling your valuation.

At Homemove, we believe that open communication is the key to a seamless moving experience. As Cordelia, our Accounts Assistant, likes to say, "Keeping things simple and straightforward helps our customers feel in control every step of the way." We're glad this approach resonated with you.

We're always here to support you whenever you're ready to move forward. Feel free to reach out or visit us at Homemove.com – your all-in-one platform for moving home. 🏡✨

Thanks again, Adam! We look forward to assisting you in the future.

Warm regards,
The Homemove Team

Rated 5 out of 5 stars

Excellent company

Excellent company, nice to deal with, trust worthy and understanding. I would recommend.

September 13, 2024
Unprompted review
Homemove logo

Reply from Homemove

Hi Chloé,

🌟 Thank you so much for your wonderful feedback! We're delighted to hear that you found us nice to deal with, trustworthy, and understanding. 😊

At Homemove, we're all about making your moving journey as smooth as possible. As Louis, our Co-Founder, likes to say, "A seamless move starts with a team you can trust." 🏡✨

Your recommendation truly means the world to us! If you ever need anything else or just want to say hello, we're always here for you. Feel free to visit us at Homemove.com anytime—the home of moving home. 🌐

Wishing you all the best in your new home!

Warm regards,

The Homemove Team 💙






Rated 5 out of 5 stars

I cant’t fault this company

I cant’t fault this company, very quick and efficient in the booking process great value , unfortunately our property we was buying withdrew and they will refund us which is amazing
Will 100% use again in the future thank you

September 12, 2024
Unprompted review
Homemove logo

Reply from Homemove

Hi Laura,

🌟🌟🌟🌟🌟

Thank you so much for your wonderful feedback! 😊 We're thrilled to hear that you found our booking process quick, efficient, and great value. While we're sorry to hear that the property you were buying fell through, we're glad we could make the refund process smooth and stress-free for you.

At Homemove, we believe that even when plans change, your experience should remain seamless. As Sarahjane, our Head of Sales, often says, "Our mission is to support you through every twist and turn, making moving easier no matter what." 💫

We're delighted to know that you'll choose us again in the future. When you're ready to embark on your next home-moving journey, we'll be here to provide expert support and make the process as simple as possible. 🏡✨

Feel free to reach out anytime or visit us at Homemove.com – the home of moving home.

Thank you once again, Laura! Wishing you all the best.

Warm regards,

The Homemove Team 💙

Rated 5 out of 5 stars

Hugh at homemove the survey king

Hugh at homemove the survey king! Great service, prompt response went above and beyond to help me out. Would highly recommend.

September 12, 2024
Unprompted review
Homemove logo

Reply from Homemove

Hey Em,

🎉 Wow, calling Hugh the "survey king" 👑—that's high praise, and we couldn't agree more! We're thrilled to hear he went above and beyond to help you out.

At Homemove, making your home-moving journey smooth and stress-free is what we're all about. 🏡✨ It's fantastic to know that Hugh's prompt responses and great service made a real difference for you.

As Hugh likes to say, "Turning a maze into a clear path is the best part of my job." We're glad he could make things easier for you!

Thank you so much for the high recommendation. Your support means the world to us. If you ever need anything else, we're just a call or click away. 😊

Wishing you all the best in your new home!

Warm regards,

The Homemove Team 💙

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service - Easy to navigate website and give you a call to discuss your quote further. Easy payment system. Recommend 100%

September 10, 2024
Unprompted review
Homemove logo

Reply from Homemove

Hi Rebecca,

⭐⭐⭐⭐⭐

Thank you so much for your wonderful feedback! 🌟 We're delighted to hear that you found our website easy to navigate and that our customer service team was able to assist you with your quote. Making the payment process seamless is all part of our commitment to simplicity and quality. 😊

At Homemove, our mission is to transform the moving experience by bringing everything you need into one easy-to-use platform. As Olly, our Product Lead, likes to say, "Innovation and simplicity go hand in hand when creating a stress-free move." 🚀

Your 100% recommendation means the world to us! If you or anyone you know needs support with their home move, we're here to make the process easier, offering expert support and top-rated partners all in one place. Feel free to visit us anytime at Homemove.com – the home of moving home. 🏡✨

Wishing you all the best in your new home!

Warm regards,

The Homemove Team 💙

Rated 5 out of 5 stars

Very friendly to deal with

Very friendly to deal with, professional and communication was easy.

September 11, 2024
Unprompted review
Homemove logo

Reply from Homemove

Hi Paul,

⭐⭐⭐⭐⭐

Thank you so much for your kind words! 😊 We're thrilled to hear that you found us friendly, professional, and easy to communicate with. Making your moving journey smooth and stress-free is what we strive for every day.

As John, our UI/UX Designer, likes to say, "Clear communication and a friendly touch turn moving houses into a delightful experience." We're glad this commitment shone through during your time with us. 💫

At Homemove, our mission is to transform the moving experience by bringing everything you need into one easy-to-use platform. It's fantastic to know that our values of simplicity, innovation, and quality are making a real difference. 🏡✨

If there's anything else we can assist you with, please don't hesitate to reach out. We're always here to help! Feel free to visit us at Homemove.com – the home of moving home. 🌐

Thanks again for choosing Homemove, Paul!

Warm regards,

The Homemove Team 💙

Rated 5 out of 5 stars

Great service from Hugh

Hugh really went the extra mile to help me. Highly recommended!

September 11, 2024
Unprompted review
Homemove logo

Reply from Homemove

Hi Suzi,

⭐⭐⭐⭐⭐

Thank you so much for your amazing review! 🌟 We're absolutely delighted to hear that Hugh went the extra mile—or should we say, the extra home mile 🏠🚀—to assist you.

As Hugh always says, "Making your move smoother is not just our job; it's our passion!" 🏡💫 His dedication truly reflects our mission to transform the moving experience by providing simplicity, innovation, and quality.

At Homemove, we're all about making things easier for you, offering expert support, and giving you full control over your move. We're thrilled that we could turn your moving journey into a Moment of Magic. ✨

If there's anything else we can help you with, please don't hesitate to reach out. We're always here to assist! Feel free to visit us at Homemove.com – the home of moving home. 🌐

Thank you again for your high recommendation, Suzi! Your kind words truly make our day. 😊

Warmest regards,

The Homemove Team 💙

Rated 5 out of 5 stars

Superb quick service

Superb quick service. Excellent communication throughout and understanding when circumstances altered along the way adapting to changing needs.

Thoroughly recommend.

September 9, 2024
Unprompted review
Homemove logo

Reply from Homemove

Hi Martin,

🌟🌟🌟🌟🌟

Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that you experienced superb quick service and excellent communication throughout your journey with Homemove. Adapting to changing needs is all part of our mission to make your move as seamless as possible.

As Olly, our Product Lead, often says, "Innovation and flexibility are key to transforming the moving experience." We're delighted that our commitment to simplicity, quality, and innovation resonated with you.

At Homemove, we're dedicated to providing expert support and giving you full control through our all-in-one platform. Your recommendation means the world to us! 🏡✨

If you ever need assistance again or know someone who does, feel free to visit us at Homemove.com – the home of moving home.

Wishing you all the best in your new home! 🏠

Warm regards,

The Homemove Team 💙

Rated 5 out of 5 stars

First Class Service

Hugh was a massive help in arranging an urgent survey for me. Communication was first class. would definitely use this company again.

September 6, 2024
Unprompted review
Homemove logo

Reply from Homemove

Hi Stephen,

⭐⭐⭐⭐⭐

Thank you so much for your kind words! 🌟 We're absolutely delighted to hear that Hugh was a massive help in arranging your urgent survey. Knowing that our communication was first-class and that you'd definitely use Homemove again truly makes our day. 😊

At Homemove, we believe that moving should be as seamless and stress-free as possible, even when time is of the essence. As Hugh likes to say, "Turning urgency into ease is what we're all about!" 🏃‍♂️✨

We're committed to transforming the moving experience by centralizing everything in one place, giving you control and support throughout the process. Your feedback reinforces our dedication to simplicity, innovation, and quality. 🏡💫

If you ever need anything else, don't hesitate to reach out. We're here to make your next move even easier. Feel free to visit us anytime at Homemove.com – the home of moving home. 🌐

Thanks again, Stephen! Wishing you all the best.

Warm regards,

The Homemove Team 💙

Rated 5 out of 5 stars

Very attentive and thorough

September 2, 2024
Unprompted review
Homemove logo

Reply from Homemove

Hi Jessica,

⭐⭐⭐⭐⭐

Thank you so much for your 5-star review! 🌟 We’re thrilled to hear that you found our service attentive and thorough. 😊 At Homemove, we always strive to provide detailed and personalized support to make sure your experience is smooth and hassle-free.

If you ever need further assistance or have any questions in the future, don’t hesitate to reach out to us at Homemove.com. We’re here to help with all your home moving needs! 🏡✨

Thanks again for your kind words!

Best regards,
The Homemove Team

Rated 5 out of 5 stars

Great experience with Homemove

Great experience with Homemove, professional and flexible with clear communication and a thorough understanding of our needs. They demonstrated exceptional flexibility, easily accommodating last-minute changes and tailoring their services to fit our specific requirements. The team's expertise made the entire process seamless, and I wouldn't hesitate to recommend them to anyone in need of reliable and adaptable surveying services.

September 4, 2024
Unprompted review
Homemove logo

Reply from Homemove

Hi Michael,

⭐⭐⭐⭐⭐

Thank you so much for your glowing review! 🌟 We’re delighted to hear that you had such a great experience with Homemove and found our team to be professional, flexible, and attentive to your needs. 😊 It’s fantastic that we could accommodate last-minute changes and tailor our services to fit your specific requirements.

At Homemove, we pride ourselves on clear communication and delivering a seamless experience through our expertise, and we’re thrilled to know that this made your journey easier. 🏡💼

Your recommendation means the world to us! If you ever need any further assistance or have more home-moving needs in the future, don’t hesitate to reach out to us at Homemove.com. We’re always here to help!

Thank you once again for choosing Homemove!

Best regards,
The Homemove Team

Rated 5 out of 5 stars

Homemoves service was excellent

Homemoves service was excellent.

Fast and efficient. Easy communication.
Would recommend for any home buyer services that are required.

September 3, 2024
Unprompted review
Homemove logo

Reply from Homemove

Hi Mr. Lewis Moore,

⭐⭐⭐⭐⭐

Thank you so much for your fantastic review! 🌟 We’re thrilled to hear that you found Homemove’s service fast, efficient, and easy to communicate with. Providing smooth and stress-free experiences is exactly what we aim for! 😊

Your recommendation means a lot to us, and we’re happy to know that you’d suggest Homemove for any home buyer services. 🏡✨

If you ever need assistance in the future, feel free to reach out to us at Homemove.com – we’d be more than happy to help!

Thanks again for choosing Homemove!

Best regards,
The Homemove Team

Rated 5 out of 5 stars

Quick and efficient service

Megan at homemove was fast booking a level 2 survey for me. Then, when I was unable to continue with my mortgage, was quick at cancelling the surveyor and refunding me

September 2, 2024
Unprompted review
Homemove logo

Reply from Homemove

Hi John,

⭐⭐⭐⭐⭐

Thank you for your kind review! 🌟 We’re thrilled to hear that Megan was able to swiftly arrange your Level 2 survey and, when your circumstances changed, quickly cancel and process your refund. Her commitment to ensuring a smooth and efficient experience really shines through. 😊

At Homemove, we understand that life can change, and we’re always here to make the process as stress-free as possible, whether it’s booking or cancelling. 🏡💼

If you ever need our services again in the future, don’t hesitate to reach out! We’d be happy to assist you with any of your home moving needs.

Best regards,
The Homemove Team

Rated 5 out of 5 stars

Will be using Homemove in the future for sure.

Really can’t fault these guys. We purchased a RICS home Survey and the solicitor’s services. The RICS Survey was nice and simple and no problems at all. Unfortunately, due to a change in circumstances we no longer required the solicitor’s services. I spoke to Robert and Megan and explained my circumstances and they were both very understanding of our situation. We have been offered a refund for the solicitors which is greatly appreciated. Will be using Homemove in the future for sure.

September 3, 2024
Unprompted review
Homemove logo

Reply from Homemove


Hi aRmY,

⭐⭐⭐⭐⭐

Thank you so much for your wonderful review! 🌟 We’re delighted to hear that you had such a positive experience with both the RICS home survey and our solicitor services. While it's unfortunate that your circumstances changed, we’re glad that Robert and Megan were able to handle the situation with understanding and professionalism. 😊

As Robert often says, "We’re here to make every step of the process as smooth as possible, even when plans change," and we’re happy to know that the refund for the solicitor’s services was appreciated. 💼✨

We look forward to working with you again in the future! If you ever need our services, don’t hesitate to reach out at Homemove.com – we’re here whenever you need us! 🏡

Best regards,
The Homemove Team

Rated 5 out of 5 stars

Great experience

Great experience, very helpful not pushy in anyway. Efficient and tentative. I ended up cancelling my survey & they were very quick and informative with the refund. I honestly felt like the same levels of effort went into securing the order and then refunding the order. I was expecting to have to chase the refund up but it was in my account in less than 24 hours with email updates and call etc. If I was ever in need of a survey again I would definitely use. I spoke to a few different people but I can remember Richard being super helpful. Honestly very impressed.

September 2, 2024
Unprompted review
Homemove logo

Reply from Homemove

Hi Bethany,

⭐⭐⭐⭐⭐

Thank you for sharing your fantastic experience with us! 🌟 We’re so pleased to hear that you found our team helpful, efficient, and attentive, without any pressure. It’s wonderful to know that we were able to provide the same level of service, both in securing your order and processing your refund.

Richard (he actually heads removals but we get everyone to muck in!) and the rest of the team are committed to making every interaction seamless and stress-free in what is a usually stressful and fragmented industry, and we’re thrilled that this was reflected in your experience. 😊💼 Getting your refund processed in less than 24 hours with constant updates is exactly the kind of service we strive to deliver.

If you ever need a survey in the future, we’d be more than happy to assist you again. Please don’t hesitate to reach out, and thank you for choosing Homemove!

Best regards,
The Homemove Team

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