I can’t recommend Dan @ Homemove highly enough. As a first-time buyer, my mortgage wasn’t straightforward—my income structure was a bit complex, and the property had non-standard construction. Dan wa... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Took all the stress away of organising a Help to Buy survey for my sale. Quick, easy to organise and simple payment system. Hugh a great help to organise for an updated Desktop Survey. Will be using a... See more
Company replied
Great service! Happy with the service! I used them for a valuation for a HTB Equity pay off. The Surveyor from SCI was brilliant including Jenna from SCI who gave a quick response after paying for th... See more
Company replied
Enquired online and had a follow up from Sarah Jane very quickly. She answered every question very professionally and in detail over the phone with brilliant knowledge and understanding of our circu... See more
Company replied
Company details
Written by the company
Homemove is making moving home simple. From choosing an estate agent to completion. We help you every step of the way.
Contact info
Homemove, NR3 1DD, Norwich, United Kingdom
- hello@homemove.com
- homemove.com
4.6
Excellent
272 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Robert sorted our survey
Robert sorted our survey, really thorough and took the time to explain everything. No pushy sales talk, just honest advice. Quick turnaround on the quote too. 👍
January 22, 2025
Unprompted review
Reply from Homemove
Thank you for sharing your experience—and for spotlighting Robert’s work! 🚀
He’ll be delighted to know his thorough explanations and straight-up advice (no pushy sales chat!) helped you feel comfortable with both the survey itself and the quick-turnaround quote.
I’ll pass your kind words to Robert and the rest of the team; feedback like yours keeps our standards high and our smiles wide.
If any questions pop up when you’re reading the final report—or if you need help again down the road—just give us a shout. We’re always here to help.
Thanks again for choosing Homemove!
Stress free move
The team that helped us move were so nice and helpful. They turned a very stressful day into a very positive experience. I would highly recommend and very good value compared to other removal companies.
January 27, 2025
Unprompted review
Reply from Homemove
Thank you so much for your kind words! We're thrilled to hear that our team made your move a stress-free and positive experience. Moving can be a big day, and we're glad we could help make it easier for you. We really appreciate your recommendation and hope you’re settling in well! 🚛🏡✨
Hugh was an absolute gent
Hugh was an absolute gent. Assisted me throughout the process and kept me informed at every stage.
Thank you Hugh all the best
January 27, 2025
Unprompted review
Reply from Homemove
Thank you for your wonderful review! We're so glad to hear that Hugh provided such great support throughout your move. We'll be sure to pass on your kind words to him—he'll really appreciate it! Wishing you all the best in your new home. ⭐⭐⭐⭐⭐
We were very impressed with the work…
We were so pleased with the work carried out by Jan and Roman. We told them what we wanted, no job was too big or too small and everything was done professionally to a very high standard indeed. Everywhere was always left clean & tidy and both are very pleasant & hard working. We would highly recommend them.
October 18, 2024
Unprompted review
Reply from Homemove
⭐⭐⭐⭐⭐ Jan and Roman will be so pleased to hear this! They always go the extra mile, and we’re glad their hard work stood out. Thanks for taking the time to share your experience—it really means a lot!
Only ones that got back to me during…
Only ones that got back to me during holiday period. Now all sorted.
December 30, 2024
Unprompted review
Reply from Homemove
Really appreciate you taking the time to leave a review! We're glad we could be there for you when others weren’t. Happy to hear everything’s sorted—wishing you all the best! ⭐⭐⭐⭐⭐
Valuation & HTB redemption
I used homemove for the valuation for my HTB redemption and this was completed promptly. I then went on to purchase the conveyancing services through homemove to manage the HTB redemption, however when I later realised that I did not require these, homemove were swift to issue me with a refund.
January 2, 2025
Unprompted review
Reply from Homemove
Thank you for taking the time to share your experience. We’re delighted our valuation team could move quickly on your Help to Buy redemption, and that our conveyancing partners were just as prompt—first in getting a quote to you and then, once you let us know those services weren’t needed, in issuing your refund without delay.
If anything changes, or if you simply have questions about the HTB process down the line, our lines are always open. We appreciate your trust in Homemove and hope to help again whenever you need us.
Do not use for moving !
While all the people I have communicated with have been lovely, the moving service they offer is terrible. I had to continually chase them to receive a full quote, and not just an estimate, and when it came back it was nearly double what the estimate was and my moving date was days away. They also tried to change the moving day, which was not possible on my end. Overall, this has been an incredibly stressful and frustrating process. I could not recommend them for your moving needs.
December 13, 2024
Unprompted review
Reply from Homemove
Hi Claire,
We're really sorry to hear that you had a frustrating experience. We genuinely tried our best to support your move, especially given the additional complexity of relocating to Northern Ireland. While we understand your disappointment, we do want to ask if one star is truly reflective of the service we provided. Sami worked hard to provide accurate pricing once all the details were confirmed, and while estimates can sometimes differ from final quotes due to various factors, we never intend for this to cause stress.
We’d love the opportunity to discuss this further and see if there’s anything we can do to improve your experience. Please feel free to reach out, and we appreciate your feedback.
Wishing you all the best in your new home.🚛🏡✨
A Seamless Experience with HomeMove – Highly Recommended!
From start to finish, my experience with HomeMove has been nothing short of outstanding. Their promise to “make moving home simple” is not just a tagline; it’s a commitment they truly deliver on. The team expertly guided me through every step of the process, from choosing the right estate agent to ensuring the final completion was smooth and hassle-free.
I must give special recognition to James, who was an absolute superstar throughout my journey. Speaking with him over the phone was an absolute pleasure. He displayed exceptional professionalism, a deep understanding of the process, and most importantly, a genuine willingness to help. James was patient and thorough, addressing all my concerns and providing clear, actionable advice. His ability to break down the complexities of home-moving into manageable steps was invaluable. I felt reassured knowing I had someone so knowledgeable and reliable in my corner.
HomeMove stands out for their wide range of services, which cater to virtually every aspect of the moving process. They act as a one-stop shop, offering services like conveyancing, mortgage brokering, and removal logistics. Their support even extends to price comparison tools, ensuring you’re getting the best deals on essential services, and property surveying, which helped me gain a full understanding of my new home before moving in. Each service was seamlessly coordinated and of the highest standard.
The team’s dedication to making moving stress-free is evident at every step. Whether you need advice on estate agents, assistance with removals, or help navigating the often-complicated world of conveyancing, HomeMove is there to simplify it all. Their expertise and tailored approach make a daunting process feel manageable and, dare I say, enjoyable!
If you’re considering moving home, look no further than HomeMove. Their incredible service, dedicated professionals like James, and comprehensive offerings make them the gold standard in the industry. I cannot recommend them highly enough. Trust me—HomeMove is the partner you need for a seamless and stress-free moving experience!
December 7, 2024
Unprompted review
Reply from Homemove
Wow! Thank you so much for this fantastic review! We're absolutely thrilled to hear that your experience with Homemove was smooth and stress-free. Our mission is to simplify the moving process, and it's incredibly rewarding to know that we delivered on that promise for you.
A special shoutout to James—he’ll be delighted to hear your kind words! His dedication and expertise truly shine through, and we’re so glad he could guide you through every step with professionalism and care.
It’s also great to hear that our full range of services made your move easier. We strive to be a one-stop shop for everything home-moving-related, so knowing that you found value in our conveyancing, mortgage, and removal support means the world to us.
Your recommendation means everything, and we’re so grateful you took the time to share your experience. Wishing you all the best in your new home! 🏡✨🚛
They offer one of a kind service can't…
They offer one of a kind service can't say more kind words .
James hands down handled every thing from start to finish....great job
November 26, 2024
Unprompted review
Reply from Homemove
Love this review—short, sweet, and packed with praise! 😄 Huge shoutout to James for absolutely smashing it from start to finish. We’ll make sure he doesn’t let it go to his head! 😂 Thanks for your kind words and for trusting us with your move. Wishing you all the best in your new home! 🏡🚛✨
Daniel Webster CeMAP Senior Mortgage and Protection Advisorfrom TMG online
As I started to try and obtain a mortgage at the age of 79, following the sudden death of my wife, and the realisation that I needed to buy an inexpensive property rather than continue paying out a large rental for our bungalow, it soon became obvious that I needed a Mortgage Advisor. One of the last things that my late wife and I had done together was to look at a little cottage on the edge of the town where we live and we had decided to try and buy it.
I was very fortunate that the first firm that I tried was TMG Online and the first advisor was Daniel Webster. He went to endless lengths to find the right mortgage for me and helped me by interceding on my behalf when the estate agent entertained a second offer after his client had accepted mine on the grounds that he did not believe that I could possibly get a mortgage at my age. Daniel was able to obtain an agreement in principle from Livemore which saved the day and then assisted me with the necessary application forms which have resulted in an offer from the Bank.
Daniel Webster has been with me all the way since I started the process. He has encouraged me when things looked difficult and helped me to keep a focus on getting a successful result. I shall forever be grateful to him for all his help and advice and I have no hesitation in recomending him to anyone looking for help in this area.
November 29, 2024
Unprompted review
Reply from Homemove
What an incredible story—thank you for sharing it! It’s truly heartwarming to hear how Daniel went above and beyond to support you through such an important and emotional journey. Buying a home is never easy, but having someone like Daniel in your corner can make all the difference.
We’re so glad he could help navigate the challenges, secure the right mortgage, and even step in when needed to make sure your offer was protected. Your determination and resilience are inspiring, and we’re thrilled that you’ve been able to move forward with the cottage you and your wife had set your hearts on.
Wishing you nothing but happiness in your new home. Thank you for your recommendation—it means the world! ⭐⭐⭐⭐⭐
Great Home Survey in Quick time
I booked a home survey which was done within 10 days and provided me a very thorough report. This enabled me to discover that in spite of estate agent assurances, £10,000 was required to cure damp issues. Thank you I had a lucky escape. First class service.
November 8, 2024
Unprompted review
Reply from Homemove
Phew! Sounds like you dodged a very expensive bullet there! 😅 We're so glad our survey could give you the full picture before committing. Knowledge is power (and in this case, also a £10,000 saving)! Thanks for your kind words—wishing you all the best in your home search. 🏡🔍✨
Great service from George!
George kept us updated and informed throughout the process, and made us really feel at ease. Great lines of communication too - and a really friendly guy! Professional and knows his stuff, we would certainly recommend
November 22, 2024
Unprompted review
Reply from Homemove
Ah, George—what a legend! 🌟 From start to finish, it sounds like he wrapped your entire moving experience in a warm, reassuring glow of professionalism and expertise. Keeping you informed, making everything feel effortless, and bringing that friendly charm—what more could you ask for?
We're absolutely delighted to hear he made such an impression, and we’ll be sure to let him know he’s earned yet another set of well-deserved stars. ⭐⭐⭐⭐⭐
Thank you for your glowing recommendation—wishing you all the best in your new home! 🏡✨
Fantastic service
Fantastic service, the team was very helpful on the phone whilst booking and following up afterwards. But especially the two men doing the move were fantastic, fast and careful with the most delicate boxes while loading. They also let me know when they arrived at the new property and were waiting for me to unload when I arrived. Overall, a fantastic service. Thank you!
November 16, 2024
Unprompted review
Reply from Homemove
Thank you so much for your kind words! We’re so pleased to hear that our team made your move smooth and stress-free. It’s wonderful to know that both our booking team and the movers took great care to ensure everything went seamlessly. Your appreciation truly means a lot. Wishing you happiness in your new home! ⭐⭐⭐⭐⭐
Homemove provided a excellent service
Homemove provided a excellent service! they were really helpful and made the process easy
October 21, 2024
Unprompted review
Reply from Homemove
Ah, Amy, you’ve absolutely made our day! ✨ An effortless move, a helpful team, and a glowing review—what more could we ask for? We’re over the moon to have made your journey smooth and stress-free. Here’s to new beginnings in your new home—may it be filled with joy, laughter, and maybe a celebratory cuppa! ☕🏡💫
Thank you for your kind words and those five glorious stars! ⭐⭐⭐⭐⭐
Great experience
Great experience
Very quick at responding and appointment booked quickly as required.
Thank you!
October 15, 2024
Unprompted review
Reply from Homemove
Steph, thank you for your lovely review! ✨ Speed and efficiency are what we strive for, so we’re delighted to hear everything was sorted quickly for you. Your kind words mean the world—wishing you all the best! ⭐⭐⭐⭐⭐
Great customer service
Had a great experience with homemove although my circumstances changed the tesm were so understanding.
We will definitely be using homemove in the foreseeable future!
October 14, 2024
Unprompted review
Reply from Homemove
Elisha, thank you for your kind words! 😊 Life happens, and we totally understand that plans can change—we're just glad we could support you along the way. When the time comes, we’ll be here, ready to make your move as smooth as possible. Looking forward to helping you in the future! ⭐⭐⭐⭐⭐
Homemove offer a fantastic service
Homemove offer a fantastic service. I needed a last minute Level 2 survey and Hugh was not only very helpful and engaging to talk to, but managed to pull off the unheard of and get me a survey booked in within that same week. Would recommend to anyone!
October 9, 2024
Unprompted review
Reply from Homemove
Thank you for the glowing review! 🎉
A same-week Level 2 survey really is “lightning fast,” so Hugh will be thrilled to know his extra effort made the impossible happen—and that the conversation itself felt helpful and engaging.
We’ll be sure to share your praise with the whole scheduling team; they’re the behind-the-scenes heroes who find those last-minute slots. Knowing you’d recommend us to anyone is the highest compliment.
If any questions pop up when you’re reading the report—or if you ever need another survey—just give us a shout. We’re always here to help.
I paid for the premium service for…
I paid for the premium service for packaging, removal, dismantle and re-assemble but they just left the wardrobe in a very unsafe position and unfinished. The sofa and bed was reassembled by my husband and his friend. Basically they didn’t assemble anything after the move. The guy was too rushed to go home.My friends helped with the move too. Also I paid for 3 people and there were only two.I had to pay someone else again to re-assemble it.Not happy.
October 5, 2024
Unprompted review
Reply from Homemove
I’m really sorry to hear about the experience you’ve described—especially after you paid for our full premium-level service. What you received falls short of the standard we promise, and I understand how frustrating it is to end up finishing (and paying for) work that should have been handled on the day.
Thank you for bringing this to our attention—your feedback is essential to improving our service and ensuring no one else is put in the same position.
Great company…
This company were great from start to finish. After my initial enquiry, I was contacted very promptly. The price was very competitive and the process was very efficient. We would highly recommend this company.
September 26, 2024
Unprompted review
Reply from Homemove
Hi Sharron,
⭐⭐⭐⭐⭐
Thank you so much for your fantastic review! 🌟 We’re thrilled to hear that your experience with Homemove was great from start to finish. 😊 It’s wonderful to know that we could provide a prompt response, competitive pricing, and a smooth, efficient process.
Your recommendation means a lot to us, and we’re so glad we could make your journey hassle-free. If you ever need assistance in the future, don’t hesitate to reach out to us at Homemove.com – we’re always here to help with all your home moving needs! 🏡✨
Thanks again for choosing Homemove!
Best regards,
The Homemove Team
Very easy to work with
Very easy to work with, a great staff. They were very helpful
September 18, 2024
Unprompted review
Reply from Homemove
Hi Jack,
⭐⭐⭐⭐⭐
Thank you so much for your kind words! 🌟 We're thrilled to hear that working with us was easy and that our staff was helpful. Our mission is to transform the moving experience by making it as seamless and stress-free as possible.
As Louis, our Co-Founder, often says, "Bringing simplicity and support to home moving is at the heart of everything we do." We're delighted that this resonated in your experience. 😊
If you need any further assistance or have any questions, don't hesitate to reach out. We're always here to help! Feel free to visit us at Homemove.com – the home of moving home. 🏡✨
Thanks again for choosing Homemove!
Best wishes,
The Homemove Team
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