While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

I ordered two packs of Biotex washing powder. They arrived promptly on 16 September and the bubble wrap parcel appeared to be in good order but when I opened it one of the packs had burst open and the... See more

Rated 5 out of 5 stars

I was sceptical of dealing with a foreign supplier but it arrived at my house a week later, fully intact and perfect. I can’t praise them enough and hope to do further business with them in the future... See more

Rated 5 out of 5 stars

Overall, a very pleasant shopping experience. Initially, the shipping options did not include my destination country, and the staff went out of their way to resolve the issue via email. On a Sunday... See more

Rated 3 out of 5 stars

Excellent Service, very fast delivery, Love it. unfortunately no paper work involve, no invoice given, even sent the message via mail, but no reply. Sadly have to give 3 But yes it could be 5. Kind... See more

Company details

  1. Kitchen Supply Store

Information provided by various external sources

We carry all Items you wish to fill your Home especially for cooking, dining and organizing. you will find main European brands for the best Price/Quality


Contact info

4.1

Great

TrustScore 4 out of 5

201 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 36% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Import charges were not clear

Import charges were not clear. Emailed to cancel order as item was still with fedex and I did not want to pay an additional £50. They advised I had to contact fedex and fedex advised I had to contact the seller. I am now waiting for someone to confirm who is responsible for cancelling the order.

May 16, 2023
Rated 4 out of 5 stars

Almost perfect

items ordered on 5/4/23 only delivered on 18/4/23 due to the Easter holidays I think
I was not aware of this when ordering
luckily I didn't need the goods urgently
therefore 4 instead of 5 stars
otherwise perfect service

April 4, 2023
Rated 5 out of 5 stars

Perfect service

Very quick delivery, I love biotex , soooo pleased with it!!!!! Can't fault the order and quick delivery... Thank you 😊

March 14, 2023
Rated 5 out of 5 stars

Trouble free purchase

Considering I was ordering from an overseas website, I was very impressed with the ease of the purchase, the speed of delivery and the communication about my order. Items were well packaged and as described. Very pleased overall.

January 23, 2023
Rated 5 out of 5 stars

Great Service at a Great Price

Found my favorite Scanpan Wok at this store for a price which makes you think it's not original or a showroom model. However it came brand new at an amazing speed . Great Store

January 23, 2023
Rated 5 out of 5 stars

Good service

Sells hard to get European stuff that I can't get in UK anymore- bio tex. Reasonable price, postage from Europe, arrived quickly. What's not to like.

January 3, 2023
Rated 5 out of 5 stars

Excellent shop

Excellent shop, products and customer service. I appreciated whole purchasing flow. Super fast delivery.
From Italy with love!

December 13, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look