Homerescue Reviews 121

I wish i can give them less than Zero star.
Policy Number GA3187891313
Bought phone insurance and sent all the detail what they asked and they insured my phone. After 7 months my phone screen got damaged and i made claim and they start asking me stupid proof like send mobile usage data ,proof of purchase with matching model IMEI/SN/MODEL NO all the detail and proof of invoice . I sent them everything and they refused my claim as the phone is 2 years old and they don't insure 24 months old phone. But when i bought policy at that time they didn't ask me anything which is clearly shows that they love to insure the device but don't like to accept the claim.
They even didn't cancel or change my policy and the policy is completely useless for me as i have to buy new phone and now i insured my new phone with my bank.
Please don't buy any type of insurance with them as they wont accept because they got very stupid reason to refuse the claim.
scammers,fraudee ,

Avoid avoid avoid!!!
I took out a phone insurance policy with them and have sent them a ridiculous amount of photos of my phone to prove there is no damage, but they are finding every reason under the sun to say that
The photos are not acceptable proof (the photos are very clear and I keep retaking them to and resending them as they have requested). So they refuse to insure my phone and refuse to give me a refund. What have I paid for?! Absolute scam!

Absolutely awful insurance company. Awful customer services Had insurance for 2 years then they cancelled it because my phone was now over 2 years old , made excuse that the payment failed ! When it didn’t ! Ignore my emails and complaints , basically passing the book , they take your money for 2 years then drop you just like that !
Wouldn’t recommend using this service

Honestly if I could give 0 stars I would. The cover looks great, but try claiming on it. My tenant had a burst pipe, the engineer (finally) arrived after 2 days, and refused to lift any flooring to get to it. Apparently thats not covered? SO you are expected to lift all the floors, locate the leak yourself then they will come and fix it. What a waste of money. I ended up paying a private contractor to complete the work. Avoid Avoid avoid

Took out mobile phone cover on a monthly plan. Instead they took out the full years amount. When questioned they said I can cancel and re apply but I will lose half the money I have already paid. Still ongoing......crooks

Avoid avoid avoid!!! The engineers lie come out to the property don't fix anything and tell the company everything is fine and be left with a cold house.. All the engineers want is a paid call-out charge without doing anything to fix the problem. Also children in the house and left without heating for 3 days

Utter crooks - will do anything to avoid a claim, placing you on "hold" and then leaving you indefinitely whilst they "check the policy wording".
I had paid for electricity cover, they claim simply that "should the lights go out, we will rescue you in a flash". Well my lights went out, and as they had gone out in half of my property, not the whole property, this apparently was against their policy terms. This is not stated in any part of the policy wording and they just flat out refused to take the case any further.

AVOID at all costs.

I am reporting to the Financial Obudsman.

I wish I would have read the reviews first.

WARNING

DO NOT USE THIS COMPAMY!!!!!!!!!!!!!

TOTAL SCAM

I HAVE JUST BEEN DUPED OUT OF MY FIRST MY THS PREMIUM AND A £10 CANCELLATION FEE

AVOID LIKE THE PLAGUE.........

Looking at the other reviews I wish I checked here first. Just got phone insurance from homeinsuranceco via moneysupermarket and they are messing me around requiring photos of my device from every angle to prove there is no damage before they start the policy, and each time making up new rules as to why they won't accept my pictures?! I followed their instructions exactly and they are just being plain ridiculous saying things like I must make sure my device isn't on dark mode when the photo is taken. Stupid.

Suspended service while continuing to take payment. They did this instead of cancelling my service so they could take payment and not be in breach of their Terms and Conditions.

Absolutely ridiculous, do not use!!

I am not happy with they’re service on the contact is something but in reality something else

If I were a swearing man I would give you a better indication of what I thought of this disgraceful shower.
Inconsiderate,shockingly poor service,even weaker excuses for not turning up! Incompetent engineers who never turn up when they say.Exorbitant quotes for work that is not covered when you eventually find details in the small print.AVOID LIKE THE PLAGUE!

Awful service - do NOT use this 'company'

The worst insurance company!
The worst company i took out a gadget insurance with!
I took out a phone insurance with them (over a month ago), and paid £48.50.
After speaking to someone in the team after taking the policy out via moneysupermarket i was reassured that my device was covered.
Now that i have lost my phone and i am trying to make a claim, it is being rejected (as i didnt buy it from a UK Telecoms Provider).
I rang the people in the team on the number 0330 22 32 897 and they were soo rude, laughing at me on the phone and telling me that i cant get no refund back cause im over the 14 day period, and that to cancel i have to pay an extra £9.95 to cancel this policy!
The customer adviser also said that "my phone doesnt have much market value like an iPhone 11, and that I can get another one for £250", but its weird when i took this policy, they didnt say that! #DoubleStandards!!
This company should not be allowed to trade!!
Worst decision to get this policy!! :-(

I wish I had read these review
s. The company is a scam.I took a phone insurance with them a week ago. The phone is still not insured as they dont accept the photos of the phone and IMEA. I sent dozens of clear photos with IMEA clearly visible but they still reject to insure! Its a joke. They are too quick to take the money but find every excuse not to proceed with the insurance. They should not be allowed to trade. They will be reported.

AVOID AVOID AVOID
I’ll report about this company to Companies House - GOV.UK

Absolutely rubbish take money under false pretences do not go near this company, explained that my boiler was old they said don’t worry we keep theses. BOilers going all the time, great paid £18 a month and agreed a £75 call out as boiler was old, 6 months in a fault on boiler paid £75 before they would come out turned up day later to tell me it was uneconomic to repair they say as it is old they will only repair upto wait for it £82, if they had said that from beginning I would not have taken out the cover, now requested a full refund and I am not holding my breath. Wish I had read the reviews.
Small claims court going ahead on principle this is fraud totally miss selling Nd dishonesty.

I have paid 14 months for a policy and not received a service..my boiler is now two years old. I have requested a full refund of my 21.99 paid for absolutely nothing..had i not questioned this company they would have continued taking my money month after month ?

boiler broke down called to make a claim sat for 2days without heat engineer arrived 11.30 Monday morning said repair was costly so might not be repairable report was sent in 1 o clock phone call from home rescue to tell me boiler was economical unviable at £500 to repair why o why do we pay for their policies in my opinion legal fraud.