Hughesnet Reviews 90,201

Everything. Customer service is good

They worked out a payment and gave me extra time to pay my bill without interruption of my service

I have great success with Hughsnet

Good work by your representative.

The tech that was here did a fantastic job about looking over everything. He said that you guys have installed systems with Control4, which is what we have right now we have Hughes Net and that’s been good, but I’m hoping that United would be even better. I also need extenders. This home is 10,000 ft.² plus.

I have been trying to log into my account. Either my username or password is not accepted by you. I have followed your prompts to receive a text with a code. I've tried 4 times and never received a code. So I've wasted 30 minutes to get nowhere.
I don't have the time or patience for this. Why in world can't you text me a code? Everyone else can. You are really pushing me to StarLink.
Kevin Runge

Everything was good

Was able to resolve my issue by a professional experience

As always, great customer service, listens & resolves the issue(s). Offers alternative options when necessary but respects the client's wishes and/or final decision.

Have been a customer for several years. Service has been awful off and on for those years. Recently had a technician out and a week later service was back out. They have credited my account so much due to awful service the last refund required a supervisors approval. Currently i had my service on suspension and called to cancel my service but there is such a language barrier no staff can ever understand the issue. The agent set my service to be cancelled on the end of my billing cycle. Then they unsuspended my service and charged me around $10 for days whem my service was cancelled. Agent assured me I wouldn't be billed but as of right now it shows they will be billing me tomorrow. Would not recommend their service to anyone at all!!!!

cool,great

Representative was very nice and very helpful. Completely happy with him.

Got an extension

Was able to assist me with changing the monthly pay date.

the lady who helped was very courteous and understanding with my lack of computer knowledge.

The customer service I had was absolutely perfect his name was John and he was polite and respectful and made my process very quick and easy,thankyou

I am satisfied very much with useness internet switching because it's a little cheaper on me and and I like too much to say but thank you very much

Technician was extremely helpful and kind

Hughes Net really tries to make your experience with their Internet better. I’m a widow now and on a budget so I watch TV. I’m on my phone and I seem to go over my package, but Hughesnet is always working with me and helping me get my bill where I can afford it and I love them for that thank you

We needed a new modem to replace one that stopped working. We DID receive the new one and it works fine. Our only complaint is that the first customer service rep promised the modem would be delivered in two days. It took nearly a week. Since my husband works from home, this was a big inconvenience. We were given a credit on our bill for the down time. But it would have been much better for us to be told a true delivery timeline and prepare for a delay than to be misled.