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Review summary

Created with AI, based on recent reviews

Looking at 472 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often noting the significant difference from high-street items and their excellent condition upon arrival. The user experience is frequently described as easy and straightforward, with many appreciating the seamless process of renting and returning items. People also highlight the exceptional service and the wide range of high-quality items available, making it a convenient and sustainable option for various occasions. However, some customers were dissatisfied with the delivery service, citing issues such as items not arriving on time, being sent to incorrect addresses, or arriving damaged. A few other people also felt that the platform's interface could be clunky or that additional costs for delivery and insurance were not clearly communicated, leading to unexpected expenses.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the high quality of the... See more

User experience

Reviewers mention positive feedback about user experience, frequently highlighting the ease and simplicity of... See more

Service

Clients share positive opinions on service, with many praising the peer-to-peer system as smooth and... See more

Quality

Consumers generally express satisfaction with the quality of rented items. Many reviewers highlight that... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise timely arrivals, with items... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve used Hurr a few times over the past few years and it’s been an invaluable resource for event dressing in a sustainable way. The peer to peer system works well and lenders are typically very respo... See more

Company replied

Rated 5 out of 5 stars

I used Hurr to rent a designer handbag for my wedding day and loved it. I then recently rented a dress for attending a wedding. The process was really easy and straightforward. I bought a flex pass (w... See more

Company replied

Rated 5 out of 5 stars

Using Hurr is easy and transparent in regards to rental and postage costs, timings for delivery and when you are expected to return. It is simple to contact the person your are renting from also, and... See more

Rated 5 out of 5 stars

This is now the fourth time I used Hurr and I am never going back to buying a dress! This lets you wear a dress you wouldn’t have otherwise been able to afford, and for such an affordable price. I wil... See more


Company details

  1. Full Dress Rental Service
  2. Evening Dress Rental Service

Written by the company

HURR is the smart way to rent your wardrobe, on-demand. The UK's leading wardrobe rental platform allows members to share clothes and accessories, securely and in seconds.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 37% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Special occasion

I’ve used HURR on multiple occasions for special occasions. The range of fashion covers everything and it’s great to have the look without spending a fortune.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing selection

It works great when you know what you are doing. It does not work to try on lots of different dresses as there is no time to find new ones if none work. If you know your size well and are fairly confident the clothes will fit, or if you have a back up plan not through Hurr - this is an ideal way to get amazing pieces! Plus more sustainable.

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

A beautiful dress

I managed to find a beautiful dress for a formal dinner, which came from a really helpful and responsive lender who quickly answered all my questions about fitting and other things. Absolutely would rent again!

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely love using HURR!

Absolutely love using HURR! So easy, amazing dresses - have rented a few times from here and they always arrive in great condition and on time!
The sellers are great at communicating and there’s endless options to choose from.

- Ghanika Neranjan

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

Easy and Transparent - would recommended!

Using Hurr is easy and transparent in regards to rental and postage costs, timings for delivery and when you are expected to return. It is simple to contact the person your are renting from also, and log tracking information. I would certainly use again! Great range of dresses - the one I rented turned up on time, smelling wonderful and in perfect condition. So much fun to wear!

September 27, 2025
Unprompted review
Rated 5 out of 5 stars

Easy to use app

Seller communicated well and the item I hired arrived before the event I needed it for. App is easy to use and makes the rental process so easy. Have now listed my own items on there following rental.

September 22, 2025
Unprompted review
Rated 1 out of 5 stars

I wanted a dress for an event but dry cleaning process failed miserably

I wanted a dress for an event, so opted for the 3 day hire, after checking the information on their website. The dress was stunning, fitted perfectly and was ideal for my function. Unfortunately this is where the issues started as with-in 5 minutes of wearing it, the smell of stale body odour wafted up which made it unwearable. This is known as odour rebloom, whereby oils and bacteria have not been removed properly and body heat generates the odour! I contacted straight away via the only source of communication, which is E-Mail. As per instructions on their website it clearly states that the start date is the date your item should arrive and the end date is when you should have sent your item back, and if this is a Sunday then you should send back on the Saturday or Monday. Would anyone leave a £2500 dress on a postoffice counter or post through a post box without proof of postage? The dress was needed for the Saturday so my 3 day hire was compliant with the website. Trying to get a refund is proving difficult as I did not report with-in 24 hours (?)or post back on a Sunday. The dress was left by a plant pot on my front door step - I tried it on, Friday evening and reported the following lunch time. The smell was not noticeable when trying on due too time frame - Seconds instead of minutes. This really is unacceptable as hiring goods should still be fit for purpose. Luckily I had a back up outfit to wear but had minutes spare to change before my taxi arrived. Hiring an outfit is a good way to save money and recycle but I would be cautious of the cleaning methods used and use a company that responds to you business times as waiting for any reply from this company is very slow and they don't read what you actually write - Instead send you their terms and conditions, which was complied with...

September 27, 2025
Unprompted review
Rated 5 out of 5 stars

I had a lovely experience with Hurr

I had a lovely experience with Hurr. The dress arrived sooner, in excellent condition, and communication with the renter was smooth. The app is easy to use and offers plenty of dresses to choose from. Recommended!

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you

Simone was so helpful & explained that the dress had a tiny hole.. sent photos etc. So straightforward & easy to communicate with. The dress was absolutely beautiful & would definitely use again. Thank you.

September 20, 2025
Unprompted review
Rated 1 out of 5 stars

Really disappointing support service in…

Really disappointing support service in regards to a dress I bought that was to big. I was told I would be able to return yet now trying to get the address to send it back to has been awful. It takes so long for them to reply to an email and then you have to wait again. Been going on over a week and still no response on details to send it back. It’s an expensive dress and overall really disappointed.

September 26, 2025
Unprompted review

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