I used Hurr to rent a designer handbag for my wedding day and loved it. I then recently rented a dress for attending a wedding. The process was really easy and straightforward. I bought a flex pass (w... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
This is now the fourth time I used Hurr and I am never going back to buying a dress! This lets you wear a dress you wouldn’t have otherwise been able to afford, and for such an affordable price. I wil... See more
Using Hurr is easy and transparent in regards to rental and postage costs, timings for delivery and when you are expected to return. It is simple to contact the person your are renting from also, and... See more
I've done a couple of rentals now and it has always gone super smoothly and owners have been lovely and my items have been in pretty nice condition. Options to rent from owners who own the item o... See more
Company replied
Company details
Written by the company
HURR is the smart way to rent your wardrobe, on-demand. The UK's leading wardrobe rental platform allows members to share clothes and accessories, securely and in seconds.
Contact info
First Floor, 85 Great Portland Street, W1W 7LT, London, United Kingdom
- contact@hurrcollective.com
- hurrcollective.com
4.5
Excellent
3K reviews
Replied to 37% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Renting is a go-to for an occasion
Renting is a go-to for an occasion, Hurr has lots of options and the experience is pretty seamless
January 24, 2026
Unprompted review
Reply from HURR
Thank you so much for your lovely review! We’re really glad to hear that renting with HURR has become your go-to for special occasions and that you’ve found the experience seamless.
Review of Hurr
Hurr is easy to use and the variety of stock is always good
January 22, 2026
Unprompted review
Reply from HURR
Thank you so much for your kind words! We’re thrilled to hear you find Hurr easy to use and enjoy our variety of stock. Your feedback means a lot to us.
Fraud attempts
I received a message in my HURR inbox after uploading a product to rent. It was a QR code, saying that I needed to follow the ID verification steps using the code. After following the steps I received a message via WhatsApp from someone claiming to be HURR explaining what I needed to do for ID verification. All this led to attempts of fraud on my card which now blocked as payments tried to be made from it. Beware if you receive a similar message.
February 1, 2026
Unprompted review
Reply from HURR
Thank you for sharing this - we’re very sorry to hear about your experience and understand how worrying this must have been.
HURR has robust security measures in place, including automated systems and active team monitoring to detect and prevent suspicious behaviour. While online scams are unfortunately becoming increasingly sophisticated and affect all marketplaces, incidents such as this are extremely rare on HURR and any suspicious activity is identified and dealt with very quickly.
To help protect our community, we have a pinned safety notice at the top of all HURR message threads reminding users not to share personal information or click external links. We also never carry out ID verification via WhatsApp or ask users to complete verification through external links.
As soon as this activity was identified, we immediately blocked the account involved, strengthened our keyword filters and additional safeguards, and proactively contacted the small number of individuals who were messaged, in addition to the warning notice already displayed within the platform.
We take security extremely seriously and continuously monitor and strengthen our systems to protect our community.
Great variety of products and a really…
Great variety of products and a really slick process!
January 12, 2026
Unprompted review
Reply from HURR
Thank you so much! We’re really glad you’re enjoying the range of stock and that the process feels easy. We really appreciate you taking the time to share your thoughts!
Dreadful customer service
Informed item was damaged and asked to choose alternative, then told it was now OK. Received, it was damaged (loads of stones missing from motif and on dress) 3 days before event repeated requests for help, ignored and charged anyway. Great idea, dreadful execution. V stressful, wasted loads of time choosing alternative to be ignored and left without decent outfit for an event, even though I'd ordered it to arrive 3 days in advance!
January 21, 2026
Unprompted review
Reply from HURR
We’re very sorry to hear how stressful this experience was, particularly so close to your event.
This item should not have arrived in the condition described and we sincerely apologise that it did. All pieces undergo quality checks between rentals, and issues of this nature are exceptionally rare across the thousands of rentals we fulfil. In this instance, the dress clearly required further repair before being sent and did not meet the standard we expect.
We remained in contact with you after delivery and, once we had reviewed the condition concerns, we issued a full refund to ensure this was resolved for you.
We fully appreciate how disappointing this must have felt given you had ordered in advance to avoid exactly this situation.
We have reviewed this internally to ensure our quality control processes remain as strong as possible.
First time renting through Hurr
First time renting through Hurr, rented a stunning top by Paco Rabanne. The lender made it very easy sending early so I had time to try it on and letting me send back on a Monday when the rental ended on the Sunday. Doing this for environmental reasons but still being able to have something new for events
January 17, 2026
Unprompted review
Reply from HURR
Thank you so much for sharing your experience! We’re thrilled your first Hurr rental went smoothly and that you loved your Paco Rabanne top. It’s great to hear our lenders made everything easy, and that you could enjoy something new while keeping it sustainable.
We really appreciate you choosing Hurr for your events!
Really good experience
First time using them. Reliable, great items and good communication. Will be going back for more!
December 23, 2025
Unprompted review
Reply from HURR
Thanks so much for your feedback! We’re so glad you enjoyed your first rental. We look forward to welcoming you back again.
Easy and straightforward
Easy and straightforward. Dress arrived in plenty of time. Gorgeous! Return was easy.
January 17, 2026
Unprompted review
Reply from HURR
We’re so glad your first experience with us was easy and that you enjoyed your dress. Can’t wait to have you back for your next rental!
Another great rental from Hurr
Another great rental from Hurr. My managed item arrived early and looked as good as new. Really easy process and a great alternative to buying an outfit for a special occassion. This was my third birthday renting and I do reccommend.
January 10, 2026
Unprompted review
Reply from HURR
Thanks so much for your feedback! We’re so happy your item arrived early and looked great. We always aim to send items early where possible. It’s amazing that Hurr can be part of your special occasions, and we can’t wait to have you back for your next rental.
Extremely poor customer service & unfair refusal of Fit Guarantee
I had a very disappointing experience with HURR’s customer service and Fit Guarantee process.
I rented a dress in December which did not fit. When I went to use the Fit Guarantee, the option was greyed out on the website, meaning I physically could not submit a request through the platform. I immediately contacted both the lender and HURR customer service on the day I actually received the item. The lender advised that Fit Guarantee decisions sit with HURR and that I should wait for their guidance.
HURR took days to respond due to “backlogs”. During this time, I retained the dress specifically because I was waiting for their instructions. As soon as I received a response telling me to return it, I sent it back immediately at my own expense using next-day delivery.
Despite this, HURR have refused the refund on the basis that the return fell outside their 24-hour window — a delay caused by:
Their Fit Guarantee function not working
Their slow response times
Confusion around an attempted delivery being treated as the start date, even though I did not receive the item until later
I raised this promptly, followed all instructions given, escalated it formally, and even contacted the lender immediately — who told me to contact HURR. I am now £85 out of pocket for an item that was never worn and returned in perfect condition.
Penalising customers for platform failures and delayed support responses is extremely unfair. Policies should allow for common-sense exceptions, especially when the customer has acted promptly and in good faith throughout.
I would not recommend HURR based on this experience, particularly if you are relying on the Fit Guarantee.
January 13, 2026
Unprompted review
Reply from HURR
Thank you for taking the time to share your experience. We’re very sorry for the frustration this caused and understand how disappointing this must have felt, particularly when you were trying to follow the correct process.
We’d like to acknowledge that response times were slower than usual over the Christmas period due to seasonal backlogs, and we’re sorry for the additional uncertainty this created.
To clarify the delivery timing, the rental was booked to start on Sunday. As delivery partners do not deliver on Sundays, the item was dispatched by the lender early and a delivery attempt was made on Saturday to ensure it arrived in time for the rental start date.
In terms of our Fit Guarantee, refunds are available where an item is returned within 24 hours of the rental start date or within 24 hours of delivery, whichever is later. Unfortunately, in this case the item was posted back four days after the rental start date, which falls outside the Fit Guarantee window. Once this window has passed, the lender is entitled to be compensated for the rental period while the item is held.
We understand why this felt unfair from your perspective, particularly given the issues you experienced accessing the Fit Guarantee option and the timing of our response. We appreciate that you acted promptly and in good faith, and we’re sorry this situation resulted in disappointment.
Thank you for raising this with us.
Reply from HURR
Thank you so much for your kind words! We’re so happy to hear you had a great experience with Hurr.
Such a good and useful platform to get…
Such a good and useful platform to get beautiful dresses!
December 27, 2025
Unprompted review
Reply from HURR
Thanks so much for your feedback! We’re really glad you find Hurr useful and enjoy our selection of beautiful dresses. We can’t wait to have you back for your next rental!
An easy and convenient experience
An easy and convenient experience, and feels good to rent rather than buy (and cheaper as well) for a special occasion!
December 6, 2025
Unprompted review
Reply from HURR
Thanks so much! We’re so glad renting felt easy and convenient, and that you enjoyed having something special without buying. Can’t wait to see you back for your next occasion!
Nice dress, arrived in plenty of time
Lovely dress, it got lots of compliments and was better value than a new outfit. Arrived in plenty of time for my event.
Only issue was trying to find where to enter the tracking information for the return, found it eventually.
December 18, 2025
Unprompted review
Reply from HURR
Thanks so much for your feedback! We’re so glad you loved the dress and that it arrived in plenty of time for your event, it’s so nice to hear it got lots of compliments.
Regarding the return tracking, we do send instructions by email to make it easier, but you can always add the tracking information directly through your ‘Lending & Renting’ dashboard.
Thanks again for sharing, and we can’t wait to have you back for your next rental!
Absolutely great
Absolutely great - wish I found this company sooner
December 13, 2025
Unprompted review
Reply from HURR
Thanks so much for your kind words! We’re really glad you found HURR and are enjoying it. We can’t wait to have you back for your next rental!
Easy, stress-free dress rental
Great experience using HURR. The platform was easy to use, delivery was quick and the return process was straightforward with clear instructions. Loved being able to rent a beautiful dress for a special occasion — would definitely use again.
December 31, 2025
Unprompted review
Reply from HURR
Thanks so much for your feedback! We’re so glad you found the platform easy to use and enjoyed the quick delivery and simple returns. It’s wonderful to hear HURR could help you find a beautiful outfit for your special occasion!
★☆☆☆☆ | Poor service and inaccurate…
★☆☆☆☆ | Poor service and inaccurate listings
I had a very disappointing experience with HURR.
My order was placed in late November, received on 23 December for a rental through 3 January, and included two dresses.
Both items were not as advertised — the fit, proportions, and length differed significantly from the listings, making them impractical to wear. Despite raising issues promptly and following up multiple times, I received no response from customer support at any point.
Return instructions were also unclear, which added unnecessary friction. Given the premium price, this level of service is unacceptable. I would not rent from HURR again and would caution others, especially for time-sensitive events.
January 3, 2026
Unprompted review
Reply from HURR
Thank you for taking the time to leave a review. We’re really sorry to hear that this experience was disappointing and understand how frustrating this must have felt, particularly for a time-sensitive rental.
We’ve searched extensively across our customer support system and aren’t currently able to locate any customer service submissions or open tickets linked to this order. That said, we’re very keen to understand what went wrong and to support you further. If you’re happy to do so, please reach out to us at contact@hurrcollective.com with your order number included in the subject line, and our team will look into this as a priority.
On reviewing the order itself, we can see that both items were delivered in advance of the rental start date, in line with the tracking shared at the time. As the rental period began immediately after Christmas, we dispatched early to help mitigate any potential Royal Mail delays. For managed orders, we also always include a pre-paid returns label with all parcels, and return instructions are available within the order page in the app.
We’re sorry again for the frustration caused and would welcome the opportunity to review this properly and help resolve it.
A great service for rental- absolutely…
A great service for rental- absolutely no complaints
December 24, 2025
Unprompted review
I enjoy using HURR because of the vast…
I enjoy using HURR because of the vast range of clothing and accessories available. Whenever I need something for an occasion, I’m always certain that HURR will have what I’m looking for. The customer service team is also always super friendly and helpful in responding to queries. As a lender as well, I find the process very straightforward and seamless.
December 17, 2025
Unprompted review
Reply from HURR
Thanks so much for your lovely feedback! We’re really happy to hear you always find what you need for any occasion, and that our team has been helpful along the way. It’s so nice to hear that lending works well for you too. We really appreciate having you as part of the HURR community!
Very simple process with clear regular…
Very simple process with clear regular updates from the site and renter
December 18, 2025
Unprompted review
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