Icepacks4less Reviews 427

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their quality and effectiveness, often noting how well they meet their needs. The delivery service is frequently highlighted as swift and efficient, with many appreciating the prompt arrival of their orders. Reviewers also commend the overall service, describing it as excellent and hassle-free, making the ordering process smooth and easy. However, some customers experienced issues with delivery times, mentioning that they couldn't choose a specific slot and had to be home all day. A few people also received products that were either too small or not suitable for their specific needs, or experienced a delay in delivery.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the quality and value,... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed and... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the quick and efficient... See more

Order

Clients share positive opinions on order. Customers found the ordering process easy and straightforward, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arrived neatly on time and neatly packaged. Each ice pack packed separately with all the instructions on each package. Clear and precise directions for their usage. Easy to use and with safety in mind... See more

Company replied

Rated 5 out of 5 stars

Communication was excellent throughout the process. One downside DX do not let you chose a delivery time. You need to ensure your home all day until they send you an email on the day to explain the ti... See more

Company replied

Rated 5 out of 5 stars

"Quick and efficient service, and the delivery arrived the next day. Great value for money. I use this company all the time and will definitely use them again."

Company replied

Rated 5 out of 5 stars

I have ordered from icepacks4less before, so had no hesitation in ordering again. My delivery came very quickly, good company to deal with and no problems at all.

Company replied


Company details

  1. Physiotherapy Equipment Supplier
  2. First Aid Station
  3. Massage Therapist
  4. Medical Supply Store
  5. Sports Massage Therapist

IcePacks4Less

Written by the company

UK's leading specialist in hot and cold therapy products.
Their extensive range provide a wide array of instant and reusable treatment solutions for bumps, bruises, strains and sprains as well as being useful in a number of other day to day applications.

IcePacks4Less

FREE Fast Delivery on orders over £65 made before 4.30pm.

FREE Fast Delivery on orders over £65 made before 4.30pm.
Orders received after 4:30pm Friday and over the weekend will be despatched on Monday or the next working day for Bank Holidays. Deliveries to some remote home addresses and/or regions may take up to 5 days.

Contact info

4.9

Excellent

TrustScore 5 out of 5

427 reviews

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1-star

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Rated 2 out of 5 stars

not a good product

not a good product, doesn't get that cold and warms up very quick

August 31, 2023
Icepacks4less logo

Reply from Icepacks4less

Hello Ed,

Thank you for your order & your review. I'm so sorry to hear this feedback. It would seem you have received a faulty product.

Please note we have a 30-day no-quibble guarantee, where we will provide you with a full refund, the option to credit your account or send replacement goods. Please call our sales team on 0800 177 7118 so we can resolve this issue for you.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Easy to use site with quick delivery

The site is very easy to use to find what you require, quick with delivery.

Being able to pay by invoice is an advantage.
Making a payment is also easy.

I was very happy with the service

August 23, 2023
Icepacks4less logo

Reply from Icepacks4less

Thank you for the review, hope to see you again soon!

Kind Regards,
IcePacks4Less Customer Service Team

Rated 4 out of 5 stars

Does what it says

August 13, 2023
Icepacks4less logo

Reply from Icepacks4less

Thank you for the review, hope to see you again soon!
Take care, Jenny.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 3 out of 5 stars

The motor is a bit on the noisy side.

The motor is a bit on the noisy side.
It is ice water used and not ice, but last longer than usual depending on the quantity of ice.
However you're tethered to it for the duration.
The fuller you fill it the shorter the pump have to work per cycle.

August 6, 2023
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Reply from Icepacks4less

Thank you for your feedback.

It's great to hear that you've observed the longevity of the cooling effect based on ice quantity and how the pump's workload varies with the fill level. We understand that the noise level of the motor is a consideration, and we'll take this into account as we continue to provide products that align with our customers' preferences.

If you have any further questions, feedback, or require assistance, please don't hesitate to get in touch.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Great product and speedy delivery

Great product and speedy delivery. Will use again for any first aid products.

August 8, 2023
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Reply from Icepacks4less

Thank you for the review, Gavin.
Hope to see you again soon. Take care and have a great day!

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Good and quick service

Good and quick service, thanks

July 17, 2023
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Reply from Icepacks4less

Wonderful to hear, Jennifer. Thank you so much for taking the time to review us.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

I'm happy with the arrival of the…

I'm happy with the arrival of the product, and it does the job. Thanks

July 16, 2023
Icepacks4less logo

Reply from Icepacks4less

Thank you for your review, Sophia.
Hope to see you again soon. Take care!

Kind Regards,
IcePacks4Less Customer Service Team

Rated 3 out of 5 stars

Not really what I expected

Made the mistake that the support could be cooled given the web site name.
Not really what I needed but it helps

July 10, 2023
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Reply from Icepacks4less

We are sorry to hear this. We can see you have purchased our Knee Support. This helps to relieve symptoms of strains, sprains and arthritis and has an integrated silicone gel cushion to support the patella.
Our customer service team would be happy to assist you if you wish to order something more suitable for your needs. Just email us at sales@icepacks4less.co.uk and we can answer any product questions.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars
Icepacks4less logo

Reply from Icepacks4less

Thank you for your review, Martin. Hope to see you again soon. Take care!

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

speedy delivery and well…

speedy delivery and well packaged..brilliant

July 4, 2023
Icepacks4less logo

Reply from Icepacks4less

That's great to hear! Thank you for your review, and we hope to see you again soon.
Take care!

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Good price 👍 excellent delivery 👏

Good price 👍 excellent delivery 👏
Brilliant quality product!!!!!

June 29, 2023
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Reply from Icepacks4less

Thank you so much for taking the time to review us & we hope to see you again, Lucy.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Great product

Great product. Arrived quickly.

June 12, 2023
Icepacks4less logo

Reply from Icepacks4less

Thank you for the review.
Take care and have a great day!

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars
Icepacks4less logo

Reply from Icepacks4less

Thank you for the review, Vivienne.
Happy to hear. We hope to see you again soon.
Take care and have a great day!

Kind Regards,
IcePacks4Less Customer Service Team

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