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Imaginatal Reviews 610

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 408 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their welcoming, friendly, and professional demeanor, highlighting their ability to explain procedures clearly and provide reassurance. The service is frequently described as outstanding, with many appreciating the unhurried approach and the overall positive user experience. The booking process is also noted as quick and straightforward. However, some people were dissatisfied with the product, specifically regarding the clarity of 4D scan images, with some receiving fuzzy pictures or not getting the expected views. A few other people also felt that the communication from some staff members was lacking, leading to impersonal experiences or unclear reports.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their friendliness, professionalism, and... See more

Service

Users describe positive interactions with service. Customers frequently praise the helpful and professional... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers describe their experience as... See more

Product

Customers had ambiguous experiences with product. Many reviewers appreciated the keepsakes, such as 3D... See more

Booking process

Customers consistently note positive experiences with the booking process. Many reviewers found booking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fabulous experience. The clinic is very relaxing when you walk in. I was an anxious wreck before my early assurance scan and i was just made to feel at such peace. The lovely sonographer to... See more

Company replied

Rated 5 out of 5 stars

Such a wonderful place! As soon as you walk in, the place is so calming and relaxing. The woman front of 'house' is so friendly and helpful. The sonographer was unbelievably patient and willing to t... See more

Company replied

Rated 5 out of 5 stars

The absolute best, so welcoming friendly and just lovely ladies that work in there. Spent so much time doing thescan, spoke through everything was very thorough and didnt miss anything. I highly recom... See more

Company replied

Rated 5 out of 5 stars

“I had an early pregnancy scan at Imaginatal and was very impressed. Booking was quick and straightforward, and I was able to get an appointment on same day . The clinic was easy to find and had a ca... See more

Company replied


Company details

  1. Medical Diagnostic Imaging Center
  2. X-ray Lab

Written by the company

Imaginatal is an award-winning provider of private ultrasound scanning, blood tests, and health screenings. We offer a range of pre-natal scans tailored to each stage of pregnancy, including Early Reassurance Scans from 6 weeks to date the pregnancy, Gender Scans from 16 weeks to identify the baby's sex, and 4D Scans from 24 weeks for a detailed view of the baby. Additionally, we provide Non-invasive Prenatal Testing (NIPT) to screen for chromosomal aneuploidies such as Down’s, Eduard’s, and Patau’s syndromes. Beyond pre-natal care, Imaginatal offers general health scans, blood tests, and screenings for both men and women, ensuring comprehensive health monitoring for all our patients. We are dedicated to supporting women undergoing fertility treatments with specialised well-woman scans. Our commitment to excellence and patient care has made us a trusted name in healthcare. At Imaginatal, our vision is to bring joy and peace of mind to the communities we serve. We provide healthcare imaging services that embody our mission of delivering joy and peace of mind. Our culture is built on the pillars of community, advancement, respect, ethics, and simplicity. We offer competent care with compassion, utilise state-of-the-art technology, and continuously improve our services and staff. We recognise and respect the unique identity, needs, wishes, choices, and beliefs of every individual. We provide value through honest and ethical services delivered by qualified healthcare professionals, and we make it easy for everyone to deal with us through our open and transparent approach. Our friendly and welcoming environment, along with our happy and helpful staff, ensures a positive experience for all our customers. Whether you're visiting for a pre-natal scan or a general health check-up, you can trust Imaginatal to provide exceptional care and support.

Experience Imaginatal's Exceptional Care

Written by the company

Free Rescan Policy for Early Scans
Book your Early Reassurance Scan today. If we can't see what we need, your rescan is free!
Accurate Gender Scans Guaranteed
Schedule your Gender Scan with confidence. If we get it wrong, you get 100% of your money back!
Comprehensive Health Screenings
Trust Imaginatal for all your health needs. Book your general health scan or blood test now!
Friendly and Welcoming Environment
Join our happy customers. Experience our award-winning care and welcoming staff today!

Our Rescan Policy

Free rescan

Free rescan
Book your Early Reassurance, Gender or 4D Scan today. If we can't see what we need, your rescan is free!"

Contact info

Promotion box for Imaginatal

Book Your Health Scan Today

Experience our award-winning care. Schedule your appointment now!


4.8

Excellent

TrustScore 5 out of 5

610 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Staff were lovely

Staff were lovely

March 11, 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you so much for your kind review. We’re so pleased to hear our team helped make your visit a positive one.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Amazing service and really kind people

Amazing service and really kind people. I would definitely recommend booking your scans here!

March 11, 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for your wonderful feedback. We’re so happy you had such a positive visit and felt well looked after by our team. Your recommendation means a lot to us, and we’re grateful you would encourage others to come to us for their scan experience.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Great experience!!

Great experience!!! lovely people, sonographer was so helpful, went in for a gender scan. Babies legs were crossed and she tried so many different ways before finally going up and down stairs did the trick, she didnt give up and didnt rush us! Really pleased! thank you again !!!

March 11, 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for sharing your lovely feedback. We’re so pleased you had such a positive visit and that our sonographer took the time to help you every step of the way. Sometimes little ones like to keep us guessing, so it’s wonderful to hear the extra effort paid off and that you felt fully cared for throughout. We’re delighted you came away feeling happy with your scan experience.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Brilliant experience

Brilliant experience. We had a gender reveal party straight after the scan and they tried their very best to make sure we had results for the party. Very friendly. We left with a gender reveal canon and 2 very happy parents to be.

March 9, 2026
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Reply from Imaginatal

Hi,

Thank you for sharing such a wonderful review. We’re so pleased we could help make your celebration feel extra special. It’s lovely to know you went away with everything you needed and some unforgettable memories too. Wishing you both all the very best as you look forward to meeting your little one.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Really nice welcoming and lovely people…

Really nice welcoming and lovely people working there

March 2, 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for taking the time to share your kind feedback. We’re so pleased you felt comfortable from the moment you arrived and that our team made such a positive impression. It means a lot to know the atmosphere and care stood out during your visit.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Amazing experience highly recommend…

Amazing experience highly recommend very friendly staff

March 8, 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you so much for your lovely feedback. We’re delighted to hear you had such a positive visit and that our team helped make you feel so welcome. Your recommendation means a great deal to us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Last minute reassurance scan

Last minute reassurance scan. Took my other children who were also allowed in too. The staff were lovely, it was a calm atmosphere and it was a nice, relaxing experience.

March 7, 2026
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Reply from Imaginatal

Hi,

Thank you for your kind review. We’re so glad we could be there for you when you needed some reassurance, and that your visit felt calm and comfortable for both you and your family.

We really appreciate your kind words and are grateful you chose Imaginatal.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

The team were receptive and…

The team were receptive and accommodating. Well equipped place

March 7, 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for your lovely feedback. We’re so pleased to hear that you felt well looked after and that your visit was a positive one. Creating a welcoming experience in a comfortable, well-prepared setting is very important to us, so your kind words mean a lot.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with the Imaginatal team. The staff were extremely professional, kind, and supportive throughout the entire process. They made me feel comfortable and answered all my questions patiently. Their care and attention to detail truly stood out. I really appreciate how friendly and welcoming everyone was. Thank you to the whole team for providing such excellent service. I would highly recommend Imaginatal to others.

March 5, 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you so much for taking the time to share such a thoughtful review. We’re delighted to hear that your visit was such a reassuring and pleasant one. It means a great deal to know our team helped you feel at ease and supported from start to finish.

We always strive to create a caring and welcoming environment, so it’s wonderful to know that came across during your experience. Your recommendation and kind words will mean so much to the whole team.

Best wishes,

Rated 5 out of 5 stars

Staff are very polite and professional

Staff are very polite and professional

March 6, 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for your lovely feedback. We’re so pleased to hear that your visit left such a positive impression.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Brilliant was fantastic did everything…

Brilliant was fantastic did everything we asked thank you so much.

March 4, 2026
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Reply from Imaginatal

Hi,

Thank you so much for your lovely feedback! We’re really happy to hear you had such a fantastic visit and that the team could help with everything you wanted on the day. Wishing you all the best for the rest of your journey — and we’d love to welcome you back again anytime.

Best wishes,
Imaginatal Team

Rated 4 out of 5 stars

staff were really helpful and friendly

staff were really helpful and friendly

February 25, 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for taking the time to leave a review — we’re so pleased our team helped you feel welcome and well looked after during your visit.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Exceptional

Exceptional. I’ve had 2 scans here now and will definitely be going back for a 4D scan. You really get the care and compassion that you don’t get with NHS scans, you get to spend time getting to know your baby! Even get to hear the heartbeat well before NHS let you! If you ever need reassurance in between NHS scans definitely use this company! They really put my mind at ease!

February 22, 2026
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Reply from Imaginatal

Hi,

Thank you so much for coming back to see us — it really means a lot that you’ve trusted us twice already.

It’s lovely to hear we helped put your mind at ease, because reassurance is exactly what we hope to give you when the waiting between NHS appointments feels long. We can’t wait to welcome you again for your 4D scan and help you make even more memories.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Such a special and unique experience

Such a special and unique experience. It’s a really intimate setting and feels really personal.

February 28, 2026
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Reply from Imaginatal

Hi,

Thank you for sharing this — it means a lot to hear that the visit felt so meaningful for you. We’re so glad we could be part of such an important moment.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Fantastic service fast and great…

Fantastic service fast and great sonographer would highly recommend them.

February 19, 2026
Imaginatal logo

Reply from Imaginatal

Hi ,

Thank you for sharing your feedback. We’re delighted to hear everything ran smoothly and that you felt well looked after by our sonographer — we’ll be sure to pass your kind words on to the team. We really appreciate the recommendation and hope to see you again in the future.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

They did a great job job and we loved…

They did a great job job and we loved every bit of it

February 24, 2026
Imaginatal logo

Reply from Imaginatal

Hi ,

Thank you for your kind review, we’re so pleased to hear you enjoyed the whole experience. Knowing you loved every moment really means a lot to the team, and we’re grateful you chose to visit us.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience! Is the best thing you can get for yourself for your dear one! Will bring you peace of mind and the staff is absolutely lovely and kind!

February 17, 2026
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Reply from Imaginatal

Hi ,

Thank you so much for your lovely review. We’re really glad your visit left you feeling calmer and more reassured — that’s exactly what we hope to provide.

We’ll be here whenever you need us again.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Amazing service.

Amazing service.
Thank you very much.

Adrian&Mayra

February 23, 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for taking the time to leave us a 5-star review — we’re really pleased you had a positive experience with us. It means a lot to the team, and we’d love to welcome you back anytime you need us.

Best wishes,
Imaginatal Team

Rated 1 out of 5 stars

TW - pregnancy loss. Awful experience.

TW - pregnancy loss. The worst experience of my life. We booked this scan back in December because I had slight bleeding and my anxiety about it was so bad we wanted peace of mind whilst waiting for our nhs scan at the early pregnancy unit. The scan was awful, the lady doing our scan did not speak to us at all even when we asked questions, she did the test in silence despite explaining why we had gone there. She did not seem to know what she was doing, the only she she asked was if our dates were right because she said we were 11 weeks pregnant which we knew was impossible because of when my period was. She said bluntly ‘it’s big but no heartbeat’ but when we asked if it was okay she said yes but did not seem sure and did not give us reassurance which is what we had gone for. The next day we managed to get an nhs scan who told us we only looked about 5 weeks pregnant, we thought we were 8 weeks and growth was less than was expected. Completely different knowledge to the scan from here. We had to come back for a scan 10 days later with the nhs and there had been no change and were told we had a missed miscarriage. This bad experience of a scan just added to our trauma, they did not even send the report like they were supposed to, or do an internal scan which they should do if the scan is unclear/no heartbeat. We did get our money back after fighting for it but avoid this place at all costs, it’s a money grabbing awful place which made the worst time in our life even worse

December 1, 2025
Unprompted review
Imaginatal logo

Reply from Imaginatal

We are truly sorry to read about your experience and, most importantly, about your loss. We understand how distressing and emotional this time must have been for you, and we are very sorry that you felt unsupported during your visit.

Following your appointment, the scan findings were reviewed by our Clinical Lead as they were inconclusive. As a result, you were offered a follow-up internal scan the following day to obtain clearer information and provide further reassurance. This appointment was accepted initially; however, we understand it was later cancelled, and a full refund was requested. As the scan was inconclusive, we provided a full refund in line with our policy.

We always aim to communicate sensitively and clearly, particularly in early pregnancy where uncertainty can understandably cause significant anxiety. It is never our intention to cause additional distress, and we are very sorry that this was your experience.
We wish you strength and healing during this difficult time.

Rated 5 out of 5 stars

Most amazing girls ever made us feel…

Most amazing girls ever made us feel very happy and comfortable

February 22, 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you so much for your lovely feedback! It means a lot to hear that our team helped make your visit feel relaxed and welcoming from start to finish. We’ll be sure to share your kind words with the clinic team 😊

Best wishes,
Imaginatal Team

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