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Imaginatal Reviews 611

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 408 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their welcoming, friendly, and professional demeanor, highlighting their ability to explain procedures clearly and provide reassurance. The service is frequently described as outstanding, with many appreciating the unhurried approach and the overall positive user experience. The booking process is also noted as quick and straightforward. However, some people were dissatisfied with the product, specifically regarding the clarity of 4D scan images, with some receiving fuzzy pictures or not getting the expected views. A few other people also felt that the communication from some staff members was lacking, leading to impersonal experiences or unclear reports.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their friendliness, professionalism, and... See more

Service

Users describe positive interactions with service. Customers frequently praise the helpful and professional... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers describe their experience as... See more

Product

Customers had ambiguous experiences with product. Many reviewers appreciated the keepsakes, such as 3D... See more

Booking process

Customers consistently note positive experiences with the booking process. Many reviewers found booking... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fabulous experience. The clinic is very relaxing when you walk in. I was an anxious wreck before my early assurance scan and i was just made to feel at such peace. The lovely sonographer to... See more

Company replied

Rated 5 out of 5 stars

Such a wonderful place! As soon as you walk in, the place is so calming and relaxing. The woman front of 'house' is so friendly and helpful. The sonographer was unbelievably patient and willing to t... See more

Company replied

Rated 5 out of 5 stars

The absolute best, so welcoming friendly and just lovely ladies that work in there. Spent so much time doing thescan, spoke through everything was very thorough and didnt miss anything. I highly recom... See more

Company replied

Rated 5 out of 5 stars

“I had an early pregnancy scan at Imaginatal and was very impressed. Booking was quick and straightforward, and I was able to get an appointment on same day . The clinic was easy to find and had a ca... See more

Company replied


Company details

  1. Medical Diagnostic Imaging Center
  2. X-ray Lab

Written by the company

Imaginatal is an award-winning provider of private ultrasound scanning, blood tests, and health screenings. We offer a range of pre-natal scans tailored to each stage of pregnancy, including Early Reassurance Scans from 6 weeks to date the pregnancy, Gender Scans from 16 weeks to identify the baby's sex, and 4D Scans from 24 weeks for a detailed view of the baby. Additionally, we provide Non-invasive Prenatal Testing (NIPT) to screen for chromosomal aneuploidies such as Down’s, Eduard’s, and Patau’s syndromes. Beyond pre-natal care, Imaginatal offers general health scans, blood tests, and screenings for both men and women, ensuring comprehensive health monitoring for all our patients. We are dedicated to supporting women undergoing fertility treatments with specialised well-woman scans. Our commitment to excellence and patient care has made us a trusted name in healthcare. At Imaginatal, our vision is to bring joy and peace of mind to the communities we serve. We provide healthcare imaging services that embody our mission of delivering joy and peace of mind. Our culture is built on the pillars of community, advancement, respect, ethics, and simplicity. We offer competent care with compassion, utilise state-of-the-art technology, and continuously improve our services and staff. We recognise and respect the unique identity, needs, wishes, choices, and beliefs of every individual. We provide value through honest and ethical services delivered by qualified healthcare professionals, and we make it easy for everyone to deal with us through our open and transparent approach. Our friendly and welcoming environment, along with our happy and helpful staff, ensures a positive experience for all our customers. Whether you're visiting for a pre-natal scan or a general health check-up, you can trust Imaginatal to provide exceptional care and support.

Experience Imaginatal's Exceptional Care

Written by the company

Free Rescan Policy for Early Scans
Book your Early Reassurance Scan today. If we can't see what we need, your rescan is free!
Accurate Gender Scans Guaranteed
Schedule your Gender Scan with confidence. If we get it wrong, you get 100% of your money back!
Comprehensive Health Screenings
Trust Imaginatal for all your health needs. Book your general health scan or blood test now!
Friendly and Welcoming Environment
Join our happy customers. Experience our award-winning care and welcoming staff today!

Our Rescan Policy

Free rescan

Free rescan
Book your Early Reassurance, Gender or 4D Scan today. If we can't see what we need, your rescan is free!"

Contact info

Promotion box for Imaginatal

Book Your Health Scan Today

Experience our award-winning care. Schedule your appointment now!


4.8

Excellent

TrustScore 5 out of 5

611 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Most amazing girls ever made us feel…

Most amazing girls ever made us feel very happy and comfortable

February 22, 2026
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Reply from Imaginatal

Hi,

Thank you so much for your lovely feedback! It means a lot to hear that our team helped make your visit feel relaxed and welcoming from start to finish. We’ll be sure to share your kind words with the clinic team 😊

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Amazing Care & Peace of Mind

After spending the first 12 weeks going back and forth to A&E and the EPU with heavy bleeding but no real answers, I was incredibly stressed. Having experienced miscarriages before, you naturally fear the worst. We managed to book a last-minute reassurance scan on the same day at Imaginatal Cardiff, and I cannot thank them enough. They discovered the cause of my bleeding, and we even got to hear our baby’s heartbeat for the first time.

The clinic is such a lovely place and so calming. Every member of staff was kind, supportive, and patient, which put me completely at ease.

We have already booked our gender scan and genuinely cannot wait to return.

January 26, 2026
Unprompted review
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Reply from Imaginatal

Hi,

Thank you so much for sharing your experience with us at Imaginatal Cardiff. We’re really glad we could see you quickly when you were feeling worried, and even more so that the scan brought you some much-needed clarity and reassurance. Hearing your baby’s heartbeat for the first time is such a powerful moment — we’re honoured we could be part of that with you.

It means a lot to know our team helped you feel supported and comfortable throughout, especially after such a stressful few weeks. We’re looking forward to welcoming you back for your gender scan and helping make that visit just as special. Wishing you a calmer, happier pregnancy journey from here on in.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Warm and professional experience

Warm, friendly and professional team.

February 19, 2026
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Reply from Imaginatal

Hi,

Thank you for taking the time to leave us a 5-star review. We’re really pleased you felt well looked after — our aim is always to create a calm, supportive experience and make every visit feel smooth and reassuring from start to finish.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Professional and warm experience

We just got back from our appointment in Gloucester. We had some concerns with spotting and went for a reassurance scan. The welcome was warm, and the sonographer was both professional but had a wonderful bedside manner. My wife was made to feel at ease. We were shown a number of images and even took a print away with us. We will definitely be returning

February 17, 2026
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Reply from Imaginatal

Hi

Thank you so much for taking the time to leave this lovely review. We’re really pleased your visit to our Gloucester clinic felt comforting, especially when you were understandably worried.

We’re glad you enjoyed seeing the images and taking a print home as a keepsake. We truly appreciate your trust and look forward to welcoming you back again.

Best wishes,
Imaginatal Team

Rated 1 out of 5 stars

Unfortunately would not reccomend

Unfortunately would not reccomend
We had both our gender and 4d scan at the Gloucester clinic . One staff member was at both scans and our rescan 4d. She was extremely miserable and considering this is both an anxious and exciting time for parents she made it feel like we had walked into a morgue .
We needed re scan on our 4d came back for this and images were still not able to be taken due to babies position . Sonographer tried her best and communicated all the way and offered us to come back in the week
Came out and was told very curtly by said receptionist you can come back but if you do that’s it no more and you will have to accept the photos . We took the images we had at that point as we didn’t want to return and feel that we had become a nuisance. We got 2 keying with our package which were printed awfully the picture is tiny covers about a quarter of the keyring and has all the graphics info on it - why would we want that on a key ring?
The sonographers we had were fantastic I will say and this review is not a reflection on them at all. But to walk in and feel we are interrupting a social event because we have had to stop a receptionist mid conversation to check in , for them to not once smile or show any warmth isn’t ok. I understand everyone has bad days and can’t always be expected to be cheerful as a medical professional myself I understand more than most but her manner was awful. Our pregnancy has been rough and our nhs scans can be really tough so we really wanted a nice experience which has been taken away

February 12, 2026
Unprompted review
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Reply from Imaginatal

Hi

Thank you for taking the time to share this, and I’m genuinely sorry your visits to our Gloucester clinic left you feeling unwelcome. That’s the opposite of the supportive, reassuring experience we want anyone to have — especially during such an emotionally demanding stage of pregnancy.

I’m glad to hear the sonographers looked after you well, and we really appreciate you separating your feedback about them. However, it’s not acceptable that the front-of-house interaction and the way the rescan expectations were communicated made you feel like a burden. We also understand your frustration about the quality of the keyrings — the keepsakes should feel special, not disappointing.

We’d really like the chance to look into this properly and follow it up with the team involved. A member of our management team will be in contact to discuss this with you and ensure it’s addressed appropriately.

Thank you again for raising it — your feedback will be taken seriously.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

The staff was lovely and made us feel…

The staff was lovely and made us feel relaxed and welcomed. Would recommend to anyone who wants to check all is ok before your nhs scan

February 15, 2026
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Reply from Imaginatal

Hi

Thank you for your kind words. We’re so pleased you felt comfortable and at ease during your visit — that reassurance before an NHS appointment can make a huge difference.

We really appreciate the recommendation and we’re glad we could help you feel confident that everything was progressing well.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Early Reassurance Scan

We had our 6 week early scan at Imaginatal and it was such an incredible experience. The staff were absolutely brilliant, so kind, welcoming and reassuring from the moment we arrived.

The sonographer took the time to explain everything clearly and made us feel completely at ease during such an important appointment. We left feeling happy and so grateful. I would not hesitate to recommend Imaginatal to anyone considering an early scan.

February 13, 2026
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Reply from Imaginatal

Hi

Thank you so much for sharing this. We’re really glad your 6-week scan felt reassuring and positive from start to finish — those early appointments can mean so much, so it’s lovely to hear you felt supported the whole way through.

Our sonographer and reception team will be delighted to know their care and clear explanations helped you feel comfortable and confident. Thank you as well for recommending us — it truly means a lot.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Very friendly and kind staff

Everyone was very friendly and kind.
The team never made us feel rushed and we had the most magical experience.
Thank you.

February 14, 2026
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Reply from Imaginatal

Hi

Thank you so much for your lovely review. We’re so pleased you felt genuinely cared for and that you had time to enjoy every moment without any pressure — that’s exactly how it should feel. Knowing your visit felt “magical” means the world to us.

We’ll be sure to share your kind words with the whole team.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

We had the most amazing experience on…

We had the most amazing experience on our 4D scan! We were made to feel welcome as soon as we walked in and the lady on reception made it feel like such a special moment!
The radiographer had so much time for us and the patient of saint as our little one was being very shy 🙈 was suppose to be a 20 minute appointment and we were there for nearly an hour! Thank you so much! We wouldn’t want to go anywhere else to see our baby 💓

February 7, 2026
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Reply from Imaginatal

Hi

Thank you so much for such a heartfelt review. We’re thrilled you had a truly special 4D scan experience from the moment you arrived — our reception team will be so happy to hear they helped make it feel memorable straight away.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Very calm and welcoming.

February 14, 2026
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Reply from Imaginatal

Hi

Thank you for your lovely feedback. We’re really happy to hear you found the clinic calm and welcoming — creating a relaxed, reassuring space is exactly what we aim for.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

A really lovely experience

A really lovely experience, it took not one, but three scans for the to be able to find gender (baby didn’t want to tell us!) and every time they remained so positive and hopeful for us. A lovely warm experience.

February 14, 2026
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Reply from Imaginatal

Hi

Thank you so much for sharing this! Babies really do like to keep us guessing sometimes — but we’re so glad you felt supported and uplifted throughout all three visits. It means a lot to hear that our team’s encouragement helped keep the experience warm and reassuring, even with a little extra patience needed.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Wonderful

Wonderful, lovely and very kind team

February 14, 2026
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Reply from Imaginatal

Hi

Thank you for your kind words! It means a lot to know you had such a positive experience with us. We’ll be sure to share your lovely feedback with the whole team

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

The best possible choice

The service was amazing, the doctor was so kind, and I was able to see my baby clearly.
The price was very affordable, and I also received a video, five photos, a fridge magnet, and a keyring — plus, as a surprise, a gift from the clinic.
As a mother, I felt very welcomed and well cared for. Thank you to everyone involved.

If you want it a bit more emotional or more formal, I can tweak the tone for you 💛

February 12, 2026
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Reply from Imaginatal

Hi ,

Thank you so much for sharing this lovely review. We’re genuinely delighted that you felt welcomed, supported, and looked after throughout your visit — that means everything to us.

Being able to see your baby clearly is such a special moment, and we’re so pleased we could help make it memorable with the video and keepsakes (and a little extra surprise from the clinic too!). We also work hard to keep our scans accessible without compromising on care, so it’s great to hear you felt it was good value.

Wishing you a smooth and happy journey ahead, and thank you again for trusting us with such an important moment.

Best wishes,
Imaginatal Team

Rated 4 out of 5 stars

Peaceful and welcoming environment

Peaceful and welcoming environment. Professional and friendly staff. Seen on time and in a private area . Would recommend..thank you!

February 4, 2026
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Reply from Imaginatal

Hi ,

Thank you for your lovely feedback. We’re so pleased you found the clinic calm and welcoming, and that the team looked after you with a friendly, professional approach. It’s great to hear everything ran smoothly and you felt comfortable with the privacy of your appointment too.

Thanks again for recommending us — we really appreciate it.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Recommend

I strongly recommend Imaginatal Romford!

February 10, 2026
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Reply from Imaginatal

Hi ,

Thank you so much for the recommendation — we really appreciate you choosing Imaginatal Romford and taking a moment to share your support. It means a lot to the whole team, and we’d love to welcome you back whenever you need us again.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

100% recommend this place

Such a lovely , friendly , welcoming bunch of ladies. I felt so comfortable with my whole experience, everything was explained in so much detail and the lady really took her time making sure me and my partner understood what she was showing us. Unfortunately we couldn’t get clear enough images for our 4D scan so we were offered a rescan for next week free of charge which me and my partner highly appreciate. I would 100% recommend this place to family/friends

February 8, 2026
Imaginatal logo

Reply from Imaginatal

Hi ,

Thank you so much for taking the time to share this. We’re really happy to hear you felt at ease from the moment you arrived, and that you and your partner felt fully included and guided throughout the scan.

We also really appreciate your understanding about the 4D images — sometimes little ones (and positioning!) have other plans on the day. We’re glad the team could offer you a complimentary rescan so you can hopefully come away with the keepsakes you were hoping for.

Thanks again for recommending us to your family and friends — it genuinely means a lot.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Baby girl scan at 30 weeks

It was a lovely experience, comforting to know that all baby girls measurements were spot on and she was a good weight. Unfortunately baby decided to play hide and seek today but the staff very kindly offered us another scan without charge next week, we did see her eyes, ears, mouth and nose but not all at once as she was hiding behind her arms and legs, but it was a wonderful experience

February 8, 2026
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Reply from Imaginatal

Hi ,

Thank you for sharing such a lovely review. We’re really glad your appointment left you feeling reassured

It sounds like she gave us a classic “hide and seek” performance! Even so, we’re pleased you still managed to catch some gorgeous glimpses of her little features, even if she wouldn’t show them all together. We’re also happy our team could offer you a complimentary return visit so you have the best chance of seeing more next week.

We can’t wait to welcome you back and hopefully meet a slightly less camera-shy baby girl!

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

absolutely fantastic in every way

absolutely fantastic in every way.
thank you 🙏🙏

February 7, 2026
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Reply from Imaginatal

Hi,

Thank you so much for your kind review — it genuinely means a lot to our whole team. We’re really pleased you had a great experience.

Wishing you all the very best, and we’d love to welcome you back anytime.

Best wishes,
Imaginatal Team

Rated 4 out of 5 stars

Great experience

Great experience. Really calming for my son who was very nervous and overwhelmed before we came in. Didn’t get my 4D first look as part of the package I paid for but otherwise fantastic service

February 7, 2026
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Reply from Imaginatal

Hi,

Thank you for your review and for sharing your experience with us. We’re really pleased to hear the team helped create a calm, reassuring environment for your son — it means a lot to know he felt more comfortable once you arrived.

We’re sorry for the confusion around the 4D first look. Just to clarify, 4D imaging isn’t included in our Essential Gender Scan package, but we completely understand how this could be disappointing if expectations weren’t clear on the day. If you’d like, please get in touch with the clinic and we’ll happily look into what was discussed at booking and see how we can help.

Best wishes,
Imaginatal Team

Rated 5 out of 5 stars

Amazing service.

February 7, 2026
Imaginatal logo

Reply from Imaginatal

Hi,

Thank you for your kind review — we’re really pleased you had such a positive experience
We’d be happy to welcome you back anytime.

Best wishes,
Imaginatal Team

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