Just returned from Imagine India holiday it was amazing. Our guide Jay was so knowledgeable and caring we never felt unsafe. We saw so much, the highlight being Taj Mahal and Shimla hiking in Himala... See more
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We have just returned from a fantastic one-month cruise from Mauritius to India on the Azamara Pursuit with Imagine Cruising — first class in every way. The eight-day India tour was exceptional, and o... See more
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The Indian Pacific train experience was fantastic. After 3 nights in Perth we boarded and ate like kings, had a fabulous array of beverages and wonderful staff. The lounge car enabled us to meet frien... See more
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Kim at Imagine Holidays was excellent to deal with. She was very thorough, patient and professional, and also accommodating with my requests to call back at particular times. She answered all my quest... See more
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Company details
Written by the company
Established in 2011, we are a leading travel provider with offices across the globe, specialising in exceptional cruise holidays brimming with enriching experiences that offer so much more than just a cruise. More than just a cruise By taking pride in our relationships with cruise, rail and land partners, we’re able to create outstanding cruise holidays, seamlessly paired with immersive tours of the world’s most desirable natural and man-made marvels, enchanting rail journeys, exclusive events in unexpected locations, and fabulous hotel stays at hand-picked accommodations. Discover an unparalleled collection of once-in-a-lifetime experiences in some of the most spectacular destinations on Earth. CRUISE & RAIL Just like cruising, with rail travel the joy is in the journey, an opportunity to discover rather than simply visit. Combined together they offer an irresistible draw for so many. Many of our cruise holidays encompass rail travel on some of the most iconic locomotives in the world. From the exquisite carriages of the Venice Simplon-Orient-Express to the majestic Indian Pacific and the sophisticated Rocky Mountaineer, there’s a rail experience for everyone. CRUISE & TOURING Our cruises paired with exciting land tours offer you a bespoke holiday experience and take you to some of the most famous natural and man-made wonders on our planet. From the majestic phenomenon of Iguazu Falls to the opulent palaces of India and the breathtaking ruins of Machu Picchu – our fully escorted tours empower you with the confidence to explore new places that you might have believed were once out of reach. CRUISE & EVENT From lively cliff-top concerts in Bali to chartering entire ships to create an exclusive entertainment programme for our customers, our unique and exciting events are what truly sets us apart. Whether you’re interested in fast and furious Formula One® Grand Prix™ World Championship action or dazzling musical performances from world renowned singers, we create once-in-a-lifetime experiences paired with incredible cruises, curated just for you. CRUISE & STAY Our meticulously crafted luxury cruise and stay holidays are designed with your relaxation in mind. Enjoy your downtime in carefully chosen hotels, all while embarking on journeys to some of the world's most extraordinary destinations by cruise. Whether you prefer intimate vessels or grand liners, cosmopolitan city breaks or beachfront havens, your next unforgettable holiday awaits with us. RIVER CRUISING From the enchanting Danube to the mystical Mekong, a river cruise offers you the chance to relax as you glide through some of the world’s most incredible waterways. Whether you’re a history lover, a culture enthusiast, or someone with a keen eye for architecture, you’ll enjoy immersive experiences that showcase the beauty of each stop. CRUISE DEALS If you’re looking for the latest cruise deals then Imagine Cruising has everything, from great value sailings to last-minute cruise and stay holidays. Our cruise deals include the latest exclusive offers and promotions from all the leading cruise lines. From short breaks to longer adventures, you'll find the best value cruises to the most popular destinations here. BOOK WITH CONFIDENCE Your holiday is ATIA and AFTA protected when you book with Imagine Cruising. Fully protected. Exceptional service and expertise. Highly recommended. Amazing value.
Imagine Cruising
Written by the company
- More than just a cruise
- We create cruise holidays for every type of traveller and every imagination. Imagine Cruising wants to take you beyond your cruising dreams. That's why we constantly search for new travel experiences and change the rules about what is possible - we call it 'The Imagine Cruising Way'. We put a huge amount of time and care into tailoring cruise holidays that offer you incredible value. You can explore cosmopolitan cities, escape to unspoilt sandy beaches and seek out the world's greatest wonders, all in one holiday.
- We've only got One Life
- “One day…” It’s something we’re all guilty of saying about the things we dream of doing. We procrastinate as life passes us by. But it shouldn’t be this way. The One Life ethos is about seizing the moment and living life to the full. It’s what we live and breathe here at Imagine, it’s at the very heart of our company values and the reason we do what we do. We’re all blessed with One Life, but within it there is literally a world of possibilities just waiting to be explored. It’s our mission to help you discover this amazing world, to inspire you and help you experience as many unforgettable moments as possible, providing memories to cherish forever.
- 2021 & 2022 Cruise and Luxury Rail
- Combine a cruise with an iconic train journey to see more of the world. From the plush comfort of your carriage, enjoy panoramic views of snow-capped mountains, barren deserts, opulent palaces and more while savouring the romance of rail travel. You’ll feel like you’ve travelled back in time to a more elegant era.
- 2021 & 2022 Cruise and Escorted Touring
- From the majestic phenomenon of Niagara Falls, to the wildlife hidden in the dense rainforests of Borneo, the opulent palaces of India to the weaving marvel of the Great Wall of China - our cruises paired with exciting land tours offer you a bespoke holiday experience and take you to some of the most famous natural and man-made wonders on our planet.
- Book with Confidence
- Your holiday is ATIA and AFTA protected when you book with Imagine Cruising. Fully protected. Exceptional service and expertise. Highly recommended. Amazing value.
Contact info
Imagine Cruising , Level 7, 301 Coronation Drive , 4064, Queensland, Australia
- 1800 958 405
- customersupport@imaginecruising.com.au
- imaginecruising.com.au
4.5
Excellent
3K reviews
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Darwin/Ghan/Adelaide
3 nights in Darwin with Harbour Sunset cruise, 3 nights on the Ghan with daily off train excursions, 3 nights in Adelaide with Barossa Valley wine tour. Fantastic experience!
April 9, 2025
Unprompted review
Reply from Imagine Cruising Australia
Dear Mary,
Thank you so much for your wonderful review! We're thrilled to hear you had a fantastic experience from Darwin to Adelaide, especially enjoying the Harbour Sunset Cruise, The Ghan journey, and the Barossa Valley wine tour. It sounds like an unforgettable adventure!
We truly appreciate you choosing to travel with us and hope to welcome you on another incredible journey soon.
Happy memories!
Kind Regards,
Suzanne
Imagine Holidays
Vietnam and Cambodia
My husband and I have just returned from 21 days in Vietnam and Cambodia. It was our first experience with Imagine holidays and I don’t hesitate to say “it will not be our last”.
Throughout the whole trip everything was well organised and well executed. Tour guides were prompt, knowledgeable and very friendly.
Hotels were of a high standard and very comfortable.
We did have one long travel day, but overall
we enjoyed every aspect of the trip. Especially the week long, all inclusive cruise with Lotus Cruises on the Mekong Navigator. The staff were amazing! It was a special highlight.
All in all we would not hesitate to recommend Imagine Holidays.
March 19, 2025
Unprompted review
Reply from Imagine Cruising Australia
Dear Leanne,
Thank you so much for taking the time to share your experience — we’re absolutely delighted to hear that your 21-day journey through Vietnam and Cambodia was such a memorable one!
It’s wonderful to know that everything ran smoothly and that our local guides made a positive impression with their knowledge and warmth. We're especially pleased that you enjoyed the comfort of the hotels and the highlight of your trip — the all-inclusive Mekong cruise aboard the Mekong Navigator. The team at Lotus Cruises will be thrilled to hear your kind words!
We’re honoured that you’ve chosen Imagine Holidays for your first experience and even more thrilled to hear it won’t be your last. Thank you for your recommendation — we can’t wait to help you plan your next adventure!
Kind Regards
Josh
Customer Support
Vietnam and Cambodia
We just returned from a 21day Vietnam and Cambodia trip with Imagine Holidays inclusive of 7 days on the Mekong Navigator and we could not recommend this company any higher ever aspect was without doubt sensational
The hotels were beyond reproach all in all we would say that it was great value for money
April 9, 2025
Unprompted review
Reply from Imagine Cruising Australia
Dear Darrel,
Thank you so much for your glowing 5-star review! We're absolutely thrilled to hear that your 21-day Vietnam and Cambodia adventure with Imagine Holidays was everything you hoped for—and more.
It’s wonderful to know that the Mekong Navigator, along with the hotels and every aspect of the trip, exceeded your expectations. We’re especially happy to hear that you felt it was great value for money—that’s exactly the kind of experience we strive to deliver.
We truly appreciate your recommendation and can’t wait to help you plan your next unforgettable journey!
Warm regards,
Suzanne
Imagine Holidays
Katelyn was very helpful answering my…
Katelyn was very helpful answering my query and proactive in offering to send details of the hotel collection available to us.
March 31, 2025
Unprompted review
Reply from Imagine Cruising Australia
Good afternoon Alan,
We're thrilled to hear that Katelyn was able to assist you effectively and provide the information you needed. We truly appreciate your feedback and look forward to helping you again in the future!
Kind regards,
Suzanne
Imagine Holidays
It was a small Group tour of Vietnam…
It was a small Group tour of Vietnam and Cambodia. The issuing of tickets was easy. Instructions on necessary visas and travel insurance were clear. No hitch with flights from Perth to Singapore and on to Hanoi. There met the rest of our five members of the group. Met with knowledgeable guides shown hotels and arranged all ongoing tours.Throughout our two week+ tour had different but knowledgeable guides. Their arrangements with drivers, hotels etc were flawless. This is my 3rd travel arrangement with Imagine Holidays Australia. Whilst the others by Imagine were good, this one exceeded our expectations.I have used a variety of Australian based travel agents, but I have found Imagine has generally been better in the follow up and care shown to me and my wife in the arrangements. I do not know if they (Imagine) were more expensive than other competitors but the choice of hotels, the location of hotels the amount of leisure time and the meals were all excellent. Our group have all agreed without encouragement to provide review to other platforms. I am more than happy to speak to anyone in Australia of our age group (70- 84) to discuss this further. Also our Aussie groups - although diverse, got on well with each other having met for the first time. And like other tours we have been some I know will keep in touch long after this trip.
One minor suggestion- there needs to be more information available to persons who have to walk or climb steps on uneven surfaces in these countries. One member of our group had to sometimes stay back and not risk climbing steps in places like the Angkor Wok Temples etc.
March 29, 2025
Unprompted review
Reply from Imagine Cruising Australia
Dear Aldoph,
Thank you so much for your fantastic 5-star review! We are absolutely thrilled to hear that your small group tour of Vietnam and Cambodia exceeded your expectations. It's wonderful to know that the booking process, travel arrangements, and the overall experience were smooth and enjoyable for you and your wife. We're also glad that our guides, hotel selections, and the balance of leisure time all added to your positive experience.
We truly value your continued trust in Imagine Holidays, and we're so happy to hear that our attention to detail and care throughout your trip stood out. It means a lot to us that you and your fellow travellers have agreed to share your experience with others—thank you for your kind words!
We also appreciate your thoughtful suggestion regarding accessibility information for travelers with mobility concerns. We'll definitely take that on board and work on improving our communication to ensure everyone can fully enjoy their travels.
We would be more than happy to connect with you in the future, and we hope to welcome you back for another amazing trip soon. Thank you again for choosing Imagine Holidays!
Kind regards,
Suzanne
Imagine Holidays
Great time on Indian Pacific rail journey
The Indian Pacific train experience was fantastic. After 3 nights in Perth we boarded and ate like kings, had a fabulous array of beverages and wonderful staff. The lounge car enabled us to meet friendly people from all over the world. Off train activities in Kalgoorlie, Barossa Valley, Broken Hill and the Blue Mountains were brilliantly organised and and highly enjoyable. Whilst it is not cheap, it is so worth it.
March 15, 2025
Unprompted review
Reply from Imagine Cruising Australia
Dear Charles,
Thank you for the amazing review! We’re thrilled to hear that your Indian Pacific train experience was fantastic. It sounds like you had a truly unforgettable journey with delicious food, great drinks, and exceptional staff. We’re so glad you enjoyed the off-train activities and had the chance to meet wonderful people along the way. We agree, while it’s a bit of an investment, the experience is definitely worth it! We hope you get to enjoy another amazing adventure again soon!
Kind regards,
Suzanne
Imagine Holidays
Brian & Kim , feeling less stressed . Thanks .
I spoke to Dana and Baxter today about details of my up coming cruise and was impressed by their friendly manner and knowledge and they covered things I hadn't thought off which was greatly appreciated and they followed through with emails for me to view.
Thank You.
March 19, 2025
Unprompted review
Reply from Imagine Cruising Australia
Good afternoon Kim and Brian,
It’s fantastic to hear that Dana and Baxter provided such helpful and thoughtful service!
It’s always a bonus when you’re able to get all the details you need and even things you hadn't considered.
Thanks for sharing your experience, and I’m glad everything is coming together for your upcoming cruise!
If you have any more questions, feel free to reach out.
Kind regards,
Suzanne
Imagine Holidays
Imagine holidays cruise with extras
We recently returned from a relaxing holiday on the Cunard Queen Elizabeth from Sydney to Singapore in February organised by a wonderful Imagine team who were alway there to support the guests ,especially in Singapore .The ship was elegant and catering for all needs was excellent . One of the highlights in Singapore was the two nights entertainment with John Gleese at Raffles Hotel also part of the holiday. Big thumbs up to Imagine & already looking into our next holiday with them
Kay & Kim Rodwell
February 11, 2025
Unprompted review
Reply from Imagine Cruising Australia
Good afternoon Kay & Kim,
It sounds like you had an incredible and luxurious experience aboard the Cunard Queen Elizabeth! The combination of a beautiful, elegant ship and such thoughtful service from the Imagine team really seems to have made your holiday special. And how amazing that you had the opportunity to enjoy entertainment with John Cleese at the iconic Raffles Hotel! It must have been a perfect blend of relaxation and excitement. It’s wonderful to hear that you’re already planning your next holiday with Imagine.
We look forward to talking with you about your next adventure.
Kind regards,
Suzanne
Imagine Holidays
Solo female traveller
As a solo female traveler, I was advised I had to make my own way to the hotel from a very busy international airport in an Asian country, as my flights had to be booked separately to everyone else. It was a daunting experience and not a good start to a dream holiday. A few times the guide did not ensure I was okay on my own. I was not asking for special treatment, just a more caring approach. The tour itself was fabulous though, as my fellow travellers were the best!
March 5, 2025
Unprompted review
Reply from Imagine Cruising Australia
Dear Kay,
Thank you for taking the time to share your experience. We're delighted to hear that you had a fabulous time on the tour itself and that your fellow travellers made your journey even more enjoyable. However, we’re truly sorry that certain aspects of your trip, particularly your arrival experience and moments during the tour, left you feeling unsupported.
We completely understand that arriving in a busy international airport alone, especially in an unfamiliar country, can be daunting. While separate flight arrangements sometimes mean different transfer logistics, we regret that this wasn’t communicated more effectively, and we sincerely apologise for any stress this caused. We also appreciate your feedback regarding the guide’s attentiveness. Our goal is always to provide a seamless and comfortable experience for all our guests, and we will certainly pass on your comments to ensure our guides are more mindful of solo travellers in the future.
Your insights are invaluable, and we will use them to improve the support we offer, particularly for those travelling independently. If you choose to book with us again, we’d love the opportunity to provide a more reassuring experience from start to finish.
Thank you again for your honest review, Kay, and we’re so pleased that the overall tour and your fellow guests made it a memorable trip.
Best wishes,
Harrison
Senior Customer Support Executive
Best trip ever.
Could not speak more highly of our trip to India. Our guide (Sanjay) was helpful, organized, knowledgeable and went out of his way to ensure every individual was catered for. Every day was packed with fun, adventure, surprises and excitement. We feel as though we have seen and experienced all the things you would hope to see on a short (13 day) trip to India. Taj Mahal, Tigers, elephants, snake charmers, train rides, tut tut rides, shopping, temples, forts and much more. The accommodation was perfect at every city. Hope to return to explore more of this wonderful country.
Ray and Margy.
March 1, 2025
Unprompted review
Reply from Imagine Cruising Australia
Dear Ray and Margy,
Thank you again for your wonderful feedback around your trip and our guide Sanjay.
Best regards,
Suzanne
Imagine Holidays
Cruise to Singapore and Mekong River cruise
We recently did a 4 week trip through imagine holidays cruising with Queen Elizabeth to Singapore followed by 2 weeks travelling through Vietnam and Cambodia on the Mekong navigator.
The ships were superb. Choice of hotels and locations was spot on.
Mekong navigator was delightful. Great food and friendly staff providing excellent service.
The guides were knowledgeable and gave good presentations.
Well worth doing abd will certainly travel with imagine again. This is our third trip and a 4th Christmas and new year cruise coming up.
Thanks imagine
February 11, 2025
Unprompted review
Reply from Imagine Cruising Australia
Dear Dawn,
Thank you for your wonderful five-star review! We’re absolutely delighted to hear that your four-week journey, from your cruise aboard Queen Elizabeth to your immersive Mekong River adventure, was such a fantastic experience. It’s always a pleasure to hear from returning guests, and we’re thrilled to know this was your third trip with us – with a fourth already on the horizon!
Your kind words about the ships, the choice of hotels, and the carefully selected locations mean so much to us. We take great pride in curating seamless and enriching travel experiences, and it’s fantastic to hear that everything met your expectations. The Mekong Navigator truly is a gem, offering a unique and intimate way to explore Vietnam and Cambodia, and we’re so pleased you enjoyed the exceptional service, delicious cuisine, and expert guidance along the way.
We greatly appreciate your continued trust in Imagine Holidays, and we can’t wait to help make your upcoming Christmas and New Year cruise just as memorable. If there’s anything we can do to make it even more special, please don’t hesitate to let us know.
Wishing you many more incredible adventures ahead, and we look forward to welcoming you back on board soon!
Best regards,
Harrison
Senior Customer Support Executive
Brilliant Solo Travelling Woman's…
Brilliant Solo Travelling Woman's journey Meeting Other Women in Group onboard USA Azamara Pursuit Australia- New Zealand 4th-20th February 2025 Cruise-
*5 Star experience with gorgeous 400 strong crew. Always helpful and 1:1 helpful experience.
* 670 passengers. Boutique ship.
*Many concurrent live entertainment, professional, singing/ dancing performances and regular, daily guest speakers. EXCELLENT.
Thank You Imagine Cruising/ Holidays, Brisbane- based Client Support/ Concierge for my Travel Assistance magnificently done at ALL airports per this cruise and on the actual cruise, Transfers/ taxis/ shuttle Services. Brilliant value. Wonderful experience/ memories with my beautiful New Zealand cousin's in Dunedin and Wellington Ports. THANK YOU, IMAGINE CRUISING AND USA'S AZAMARA PURSUIT CRUISE AUSTRALIA- NEW ZEALAND 4TH-20TH FEBRUARY 2025, ANTHEA DAVEY- GRIFFIN, HAPPY PASSENGER.
January 20, 2025
Unprompted review
Reply from Imagine Cruising Australia
Dear Anthea,
Thank you so much for sharing your incredible experience aboard the Azamara Pursuit on your Australia-New Zealand cruise! We’re absolutely delighted to hear that you had such a 5-star journey as a solo traveler, meeting wonderful women along the way.
It’s fantastic to know that the boutique atmosphere, exceptional entertainment, and attentive 400-strong crew made your trip so memorable. We truly appreciate your kind words about our Brisbane-based Client Support and Concierge team—ensuring seamless transfers, assistance, and travel logistics is always our priority!
We’re thrilled that you had a brilliant experience and made special memories with your New Zealand cousins in Dunedin and Wellington. Your feedback means the world to us, and we can’t wait to welcome you on another amazing adventure with Imagine Cruising!
Kind Regards
Josh
Customer Support
Learn how real tour companies look after there traveller
You really need to travel with a real travel company eg, APT OR AAT KINGS.
a tour guide on board be nice in case things go belly up.
Times, etc bus leave person behind in hotel when they not answer phone or door ...could be in need of help or dead. Second tour should have knowledge of places travelling to not bus driver.
Get porters to collect luggage take to rooms and return luggage to bus when leaving accommodation.
Lots of older need this.
Bus travels not explained how long journey is.
Breakfast boxes.
Best leave out.
Where's meet n greet night ???.
Pretty pore effort.
Never travel with your company ever again.
Some elderly people struggled through this trip.
We didn't send things we were told about.
Very, very disappointing 😞.
One star Max.
March 7, 2025
Unprompted review
Reply from Imagine Cruising Australia
Good Afternoon Chrissy,
Thank you for taking the time to leave your review regarding your recent holiday experience, and my apologies for taking as long as I have to get back to you.
It is very concerning to hear that you had such a negative experience while on your holiday, as that is certainly not what we want or expect for our passengers and not the response I have previously had from our Murder Mystery holiday events. Hopefully when we have a chat later this week I am able to further understand your concerns and assist you in resolving them.
Thank you again for reaching out Chrissy, and I look forward to speaking with you soon!
Kind Regards,
Harrison
Senior Customer Support Executive
Imagine Holidays left nothing to chance…
Imagine Holidays left nothing to chance on our recent holiday on the Queen Elizabeth to Singapore cruise. They were always available when required and were very friendly and obliging. When we went to events in Singapore they ensured we did not get lost by having a large amount of guides available to look after us and tend to all our needs. We will be looking towards Imagine Holidays for future trips as they impressed us immensely
February 27, 2025
Unprompted review
Reply from Imagine Cruising Australia
Dear Eric and Noeleyn,
Thank you for your wonderful feedback! We're delighted to hear that your Queen Elizabeth cruise to Singapore was a seamless and enjoyable experience.
Our team takes great pride in ensuring every detail is taken care of, so it's fantastic to know you felt well looked after.
We truly appreciate your kind words and look forward to helping you plan more incredible holidays in the future!
Kind Regards
Josh
Customer Support
P&O Pacific Explorer Fremantle to Singapore and 6 day guided tour of India's Golden Triangle
Our holiday package that included a P&O cruise on the Pacific Explorer from Fremantle to Singapore and then on a guided tour of India's Golden Triangle was fabulous from beginning to end. Imagine kept us fully informed from beginning to end. In India our tour guide Deep was both knowledgeable and terrific! The coach was new and comfortable, the driver amazing! Lunches on the tour were at beautiful restaurants with good food and facilities. The hotels were all 5 star. What an amazing holiday we have had. Thankyou Imagine Holidays Australia. Would definitely book with you again!!
February 7, 2025
Unprompted review
Reply from Imagine Cruising Australia
Dear Lynette,
Thank you for your wonderful five-star review! We’re absolutely delighted to hear that your holiday package, from your P&O Pacific Explorer cruise to your guided tour of India’s Golden Triangle, was fabulous from beginning to end. Ensuring our guests are well-informed and taken care of throughout their journey is something we take great pride in, so it’s fantastic to know that you felt supported every step of the way.
We’re thrilled to hear that your experience in India was just as exceptional. Deep sounds like an outstanding guide, and we’re so pleased he made your tour even more memorable with his knowledge and enthusiasm. It’s also great to know that the new and comfortable coach, skilled driver, beautiful restaurant lunches, and luxurious five-star hotels all added to the enjoyment of your adventure.
Your kind words truly mean a lot to us, and we’re so pleased to have played a part in creating such an unforgettable holiday for you. We would love to welcome you back for another incredible journey in the future!
Best regards,
Harrison
Senior Customer Support Executive
Imagine Holidays Aus would have to be…
Imagine Holidays Aus would have to be the most unhelpful company I have had the misfortune to deal with in my 72years on earth. During my lifetime Time I have dealt with a large number of travel agents going on overseas trips and 7 cruises. Please make sure what this company is offering before parting with you hard-earned money.
February 24, 2025
Unprompted review
Reply from Imagine Cruising Australia
Good Afternoon Kevin,
Thank you for taking the time to reach out and provide your review, and that is very concerning to hear that you have not experienced our normal excellent level of service. Unfortunately, from the detail you have provided me here I have been unable to locate your holiday reservation. As well, when I reached out to you earlier this month to request some more information you haven't gotten back to me.
If you are able to provide me with some more concrete information on how your holiday experience has been unhelpful, I can certainly take that further to make whatever corrections are necessary. Unfortunately, the details you have left me here are just a little too vague for me to help you at this time.
Thank you again for your time Kevin, and looking forward to hearing from you soon!
Kind Regards,
Harrison
Senior Customer Support Executive
Reply from Imagine Cruising Australia
Dear Suzanne,
Thank you for your kind review. We're delighted to hear that you found our service helpful during the booking process and that your travel experience was seamless. Ensuring a smooth journey for our guests is always our priority, and we truly appreciate you choosing Imagine Holidays.
If there’s anything we could have done to make your experience a five-star one, we’d love to hear your feedback. We’re always looking for ways to enhance our service.
We hope to assist you with another memorable holiday in the future!
Best regards,
Harrison
Senior Customer Support Executive
SHIMLA EXPRESS & INDIA'S GOLDEN…
SHIMLA EXPRESS & INDIA'S GOLDEN TRIANGLE
What a wonderful tour. We chose the tour that was hosted by Kay McGrath. We had a wonderful knowledgeable national tour guide by the name of Yadou. I have been on many packaged tours but this was the first overseas holiday with Imagine Holidays Australia. A big shout out to our National Guide who stayed with us from start to finish. He gave us just enough information at our monument visits and allowed us free time to explore with the information he gave us. He was very professional and friendly and dealt with all matters in a confidential and realistic manner....always mindful of his clients. We always felt in competent hands when out and about in the colorful, sometimes chaotic cities of India. The tour was more than I could have "imagined"....a great team that shared with us their beautiful country. The hotels were all first class providing great dining options during our stays. We only had a limited number on tour - 20, so the bus was very comfortable. We did spend a lot of time travelling from city to city. There were many highlights...lovely dining options....far too many to mention...but the one that stands out is our "surprise" location on the top of the world in Shimla. (Well, it certainly felt like it). Waiting for us was a music and dance group, wine and cake. We enjoyed a wonderful morning overlooking the foothills of the Himalayas while dancing and mixing with the local folk....it truly was a memorable morning....very very special. Thank you Imagine, you got it right for us.
February 3, 2025
Unprompted review
Reply from Imagine Cruising Australia
Dear Therese,
Thank you so much for your glowing five-star review! We are absolutely delighted to hear that your tour with Imagine Holidays Australia exceeded your expectations and provided such a memorable experience.
It’s wonderful to know that Kay McGrath’s hosted tour, alongside your exceptional National Guide Yadou, made your journey through India so enriching. A knowledgeable and professional guide can truly elevate a trip, and it’s great to hear that Yadou struck the perfect balance—offering insightful information while allowing you the freedom to explore at your own pace. His professionalism, attentiveness, and ability to navigate the vibrant energy of India clearly made a lasting impression, ensuring you always felt in safe and capable hands.
Your kind words about the hotels and dining options are much appreciated—we take great care in selecting first-class accommodations to provide comfort and culinary delights that enhance the travel experience. We’re also thrilled that the intimate group size made for a more relaxed and enjoyable journey, with plenty of space to unwind as you travelled from city to city.
The special moment in Shimla sounds absolutely magical! We love curating unique and unexpected experiences, and it’s heartwarming to hear that the stunning backdrop, traditional music and dance, and the warm hospitality of the locals created such a treasured memory for you.
Thank you for choosing Imagine Holidays Australia for your first overseas holiday with us. We’re so pleased that we “got it right” for you, and we would love to welcome you on another adventure in the future!
Best regards,
Harrison
Senior Customer Support Executive
I was pleasantly surprised
I was pleasantly surprised to receive a prompt and fully comprehensive reply, detailing all that I had queried, from Katelyn, and her helpful advice even though my email was sent outside normal working hours on both occasions.
February 20, 2025
Unprompted review
Reply from Imagine Cruising Australia
Dear Ian,
Thank you for your fantastic five-star review! We're so pleased to hear that Katelyn provided a prompt and comprehensive response to your queries, even outside of normal working hours. Going the extra mile to ensure our guests receive the support they need is something we take great pride in, and it’s wonderful to know that Katelyn’s helpful advice made such a positive impression.
We truly appreciate your kind words and look forward to assisting you again in the future. If there's anything else we can do to help with your holiday plans, please don’t hesitate to get in touch.
Best regards,
Harrison
Senior Customer Support Executive
What a great company!
What a great company to deal with. Everything was so easy and they provided all the information needed, when it was required.
We were looked after, on our transfers, by lovely people who were so helpful and easy to talk to. A big surprise on the flight home was that they had given us an upgraded deal instead of the basic flight package that we expected!
Thoroughly impressed with them, and recommend them!
January 21, 2025
Unprompted review
Reply from Imagine Cruising Australia
Dear John,
Thank you so much for your glowing five-star review! We’re absolutely delighted to hear how impressed you were with your experience with Imagine Holidays. Making the booking and travel process easy, seamless, and enjoyable for our guests is always our goal, and it’s fantastic to know we succeeded for you.
It’s wonderful that our transfer team made such a positive impact – we’ll be sure to share your lovely feedback with them. The unexpected flight upgrade sounds like a perfect end to your trip, and we’re thrilled it added to the overall experience.
Thank you for your recommendation – it means the world to us. We look forward to helping you plan many more incredible journeys in the future!
Warm regards,
Harrison
Senior Customer Support Executive
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