Just returned from Imagine India holiday it was amazing. Our guide Jay was so knowledgeable and caring we never felt unsafe. We saw so much, the highlight being Taj Mahal and Shimla hiking in Himala... See more
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We have just returned from a fantastic one-month cruise from Mauritius to India on the Azamara Pursuit with Imagine Cruising — first class in every way. The eight-day India tour was exceptional, and o... See more
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The Indian Pacific train experience was fantastic. After 3 nights in Perth we boarded and ate like kings, had a fabulous array of beverages and wonderful staff. The lounge car enabled us to meet frien... See more
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Kim at Imagine Holidays was excellent to deal with. She was very thorough, patient and professional, and also accommodating with my requests to call back at particular times. She answered all my quest... See more
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Company details
Written by the company
Established in 2011, we are a leading travel provider with offices across the globe, specialising in exceptional cruise holidays brimming with enriching experiences that offer so much more than just a cruise. More than just a cruise By taking pride in our relationships with cruise, rail and land partners, we’re able to create outstanding cruise holidays, seamlessly paired with immersive tours of the world’s most desirable natural and man-made marvels, enchanting rail journeys, exclusive events in unexpected locations, and fabulous hotel stays at hand-picked accommodations. Discover an unparalleled collection of once-in-a-lifetime experiences in some of the most spectacular destinations on Earth. CRUISE & RAIL Just like cruising, with rail travel the joy is in the journey, an opportunity to discover rather than simply visit. Combined together they offer an irresistible draw for so many. Many of our cruise holidays encompass rail travel on some of the most iconic locomotives in the world. From the exquisite carriages of the Venice Simplon-Orient-Express to the majestic Indian Pacific and the sophisticated Rocky Mountaineer, there’s a rail experience for everyone. CRUISE & TOURING Our cruises paired with exciting land tours offer you a bespoke holiday experience and take you to some of the most famous natural and man-made wonders on our planet. From the majestic phenomenon of Iguazu Falls to the opulent palaces of India and the breathtaking ruins of Machu Picchu – our fully escorted tours empower you with the confidence to explore new places that you might have believed were once out of reach. CRUISE & EVENT From lively cliff-top concerts in Bali to chartering entire ships to create an exclusive entertainment programme for our customers, our unique and exciting events are what truly sets us apart. Whether you’re interested in fast and furious Formula One® Grand Prix™ World Championship action or dazzling musical performances from world renowned singers, we create once-in-a-lifetime experiences paired with incredible cruises, curated just for you. CRUISE & STAY Our meticulously crafted luxury cruise and stay holidays are designed with your relaxation in mind. Enjoy your downtime in carefully chosen hotels, all while embarking on journeys to some of the world's most extraordinary destinations by cruise. Whether you prefer intimate vessels or grand liners, cosmopolitan city breaks or beachfront havens, your next unforgettable holiday awaits with us. RIVER CRUISING From the enchanting Danube to the mystical Mekong, a river cruise offers you the chance to relax as you glide through some of the world’s most incredible waterways. Whether you’re a history lover, a culture enthusiast, or someone with a keen eye for architecture, you’ll enjoy immersive experiences that showcase the beauty of each stop. CRUISE DEALS If you’re looking for the latest cruise deals then Imagine Cruising has everything, from great value sailings to last-minute cruise and stay holidays. Our cruise deals include the latest exclusive offers and promotions from all the leading cruise lines. From short breaks to longer adventures, you'll find the best value cruises to the most popular destinations here. BOOK WITH CONFIDENCE Your holiday is ATIA and AFTA protected when you book with Imagine Cruising. Fully protected. Exceptional service and expertise. Highly recommended. Amazing value.
Imagine Cruising
Written by the company
- More than just a cruise
- We create cruise holidays for every type of traveller and every imagination. Imagine Cruising wants to take you beyond your cruising dreams. That's why we constantly search for new travel experiences and change the rules about what is possible - we call it 'The Imagine Cruising Way'. We put a huge amount of time and care into tailoring cruise holidays that offer you incredible value. You can explore cosmopolitan cities, escape to unspoilt sandy beaches and seek out the world's greatest wonders, all in one holiday.
- We've only got One Life
- “One day…” It’s something we’re all guilty of saying about the things we dream of doing. We procrastinate as life passes us by. But it shouldn’t be this way. The One Life ethos is about seizing the moment and living life to the full. It’s what we live and breathe here at Imagine, it’s at the very heart of our company values and the reason we do what we do. We’re all blessed with One Life, but within it there is literally a world of possibilities just waiting to be explored. It’s our mission to help you discover this amazing world, to inspire you and help you experience as many unforgettable moments as possible, providing memories to cherish forever.
- 2021 & 2022 Cruise and Luxury Rail
- Combine a cruise with an iconic train journey to see more of the world. From the plush comfort of your carriage, enjoy panoramic views of snow-capped mountains, barren deserts, opulent palaces and more while savouring the romance of rail travel. You’ll feel like you’ve travelled back in time to a more elegant era.
- 2021 & 2022 Cruise and Escorted Touring
- From the majestic phenomenon of Niagara Falls, to the wildlife hidden in the dense rainforests of Borneo, the opulent palaces of India to the weaving marvel of the Great Wall of China - our cruises paired with exciting land tours offer you a bespoke holiday experience and take you to some of the most famous natural and man-made wonders on our planet.
- Book with Confidence
- Your holiday is ATIA and AFTA protected when you book with Imagine Cruising. Fully protected. Exceptional service and expertise. Highly recommended. Amazing value.
Contact info
Imagine Cruising , Level 7, 301 Coronation Drive , 4064, Queensland, Australia
- 1800 958 405
- customersupport@imaginecruising.com.au
- imaginecruising.com.au
4.5
Excellent
3K reviews
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SAVE THE TREES PLEASE
Really looking for an uncomplicated cruise to Honolulu departing Brisbane 18.45 on 4th April 2024. Not anywhere hairless but when I have finished reading the travel paperwork I maybe BALD after tearing all my hair out. Please , Please , Please condense your paperwork to no more than 4 or 5 pages. If you can not do it ask me for help and your travel information will save the world of hundreds of trees!!! Martin Walsh Mount Magnet Western Australia
October 11, 2023
Unprompted review
Reply from Imagine Cruising Australia
Good Morning Martin,
Thank you for taking the time to provide your feedback, and thank you for your time on the phone earlier today as well. I always appreciate getting the opportunity to speak with our guests, and understanding what we can do better for our passengers.
As we discussed, it is unfortunately a requirement that our Booking Terms and Conditions remain in the format that they are. As they form the contract for your holiday booking I certainly can appreciate that they are quite wordy, but it is something outside of my control to change.
Also as we discussed, we are unfortunately not able to provide specific visa or vaccination advice for our passengers, as we are not qualified to provide that assistance. I am very sure that Visalink will be able to assist you further with that visa application, and I also recommend having a look at Smartraveller - the Australian government website - for what vaccinations, if any, you might need.
Thank you again for your time Martin, and I am sure you will have a fantastic time on your cruise next year!
Kindest Regards,
Harrison
Senior Customer Support Executive
Thanks to Luc
Thanks to Luc and his very informative advice. He has set my mind at ease as I have had many sleepless nights worrying over obtaining visas for our cruise ship destinations. Appreciate the phone call and the conversation. Very relieved now.
October 4, 2023
Unprompted review
Reply from Imagine Cruising Australia
Dear Kathryn,
Thank you ever so much for sharing your delightful feedback with us. It brings us immense joy to hear about your five-star experience with Imagine Holidays.
We're thrilled to know that Luc's informative guidance was instrumental in setting your mind at ease. Ensuring our passengers' peace of mind is of paramount importance to us, and we understand that obtaining visas for cruise ship destinations can be a source of concern. Luc's dedication to providing insightful advice and going the extra mile with a personal phone call truly reflects the commitment we have towards our guests.
Wishing you smooth seas and unforgettable adventures ahead.
Warm regards,
Harrison
Senior Customer Support Executive
Lauren was very professional
Lauren was very professional, kind and sorted our return airfares quickly and efficiently.
Also handled the wheelchair booking the same.
October 10, 2023
Unprompted review
Reply from Imagine Cruising Australia
Dear Louise,
Thank you for taking the time to share your glowing review of your experience with Imagine Holidays. We are truly delighted to hear about your interaction with Lauren and how she exemplified professionalism and kindness in assisting you.
Efficiency and attention to detail are at the heart of our service, and we are pleased that Lauren was able to swiftly and effectively arrange your return airfares and wheelchair booking. Your comfort and satisfaction are of utmost importance to us, and we're thrilled that our team met and exceeded your expectations.
We look forward to assisting you with all your future travel plans. If you ever need any further assistance or have specific requirements, please do not hesitate to get in touch. It would be our pleasure to continue providing you with top-notch service.
Wishing you safe and pleasant travels ahead!
Warm regards,
Harrison
Senior Customer Support Executive
Thanks to Josh my concerns were dealt…
Thanks to Josh my concerns were dealt with immediately. Cheers to you.
October 9, 2023
Unprompted review
Reply from Imagine Cruising Australia
Dear Peter,
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words, and it's wonderful to hear about your positive experience with Josh, our dedicated team member.
At Imagine Holidays, we take great pride in addressing our passengers' concerns promptly and effectively. Josh's commitment to ensuring your peace of mind and satisfaction is commendable, and we are delighted to have been able to assist you.
Your comfort and trust in our services mean a lot to us, and we're here to provide you with exceptional support at every step of your journey. Should you have any more concerns or require further assistance, please don't hesitate to reach out.
Wishing you a memorable and worry-free travel experience with Imagine Holidays.
Warm regards,
Harrison
Senior Customer Support Executive
Terrible experience
Kangaroo Island Murray River Cruise. I filled out countless paperwork advising I was vegetarian however, every evening at dinner all other guests were offered a choice of two meals and I had to ask what I was having. One night I was served essentially a can of chickpeas with chopped capsicum covered in tomato paste and referred to as "Tagine" At the buffet I was offered a choice of either rice or potato wedges! the very last night of my trip I was asked what I could recommend for the chef to make. Many a night was a bread roll for dinner and if I didn't eat eggs for breakfast I would have starved. Final insult: I paid the single premium and was disgusted that on the last day of our trip we were taken off the boat and transported to the airport at 9am for a 5pm flight. All that money to sit in an airport all day is disgraceful!
September 20, 2023
Unprompted review
Reply from Imagine Cruising Australia
Good Morning Amanda,
Thank you for taking the time to provide us with your comments and review. We appreciate all of our passenger feedback as the best opportunity to improve the service we provide.
I have followed up further with my Operations team and they have confirmed for me that our travel partners were very aware of your specific dietary requirements, being a vegetarian. I am very sorry to hear that the meals they provided were of such a poor quality, and this is feedback I have passed onto those same travel partners who looked after you in South Australia.
I have also taken a look at the time of the transfer at the end of your holiday, and I would like to apologise for the difficulty you experienced being left at Adelaide airport. The advice we received from Sealink - the service providing you with your transfer - was that it would be departing the Port of Mannum at 9:30am, and arriving at Adelaide airport at approximately midday. As your flight was scheduled to depart at 4:30pm - and allowing for two hours for check-in and clearing security - there was unfortunately no window to provide a tour or activity to fill the time you were required to spend waiting.
Thank you again for taking the time to provide us with your feedback and comments, and I can assure you they have been brought to the attention of the right people.
Kindest Regards,
Harrison
Senior Customer Support Executive
Alexis and Customer support team
Alexis and Customer support team, Imagine Holidays
Bkg reference HPL-17912 Brett and Jean Odgers from 8 to 20 September 2023 along coastal Queensland from Canberra and return.
We compliment you all with heartfelt thanks. The arrangements proceeded smoothly without any difficulties. Our expectations were exceeded.
We're in our 80s: our only caution was that our Port Douglas accommodation was a little hazardous for us. Villa San Michele is absolutely charming, central and comfortable and truly boutique; however, parking was difficult and negotiating the stairs in the narrow spaces was a bit daunting: there were numerous signs warning 'slippery when wet'.
Our experience was altogether fabulous, Cairns especially and ample opportunities to explore the Daintree.
Many thanks, Jean and Brett
September 8, 2023
Unprompted review
Reply from Imagine Cruising Australia
Dear Jean and Brett,
Thank you ever so much for taking the time to share your wonderful feedback with us. We're absolutely delighted to hear that your recent holiday experience with us exceeded your expectations.
Your kind words about Villa San Michele and its charm are truly appreciated, and we're thrilled to know that you found it central and comfortable. However, we sincerely apologize for any inconvenience you may have faced with the parking situation and the narrow staircases. Your safety and comfort are of paramount importance to us, and we will certainly take your valuable feedback into consideration to improve the overall experience for our guests, particularly those who may have mobility concerns.
It's heartening to know that you had a fabulous time exploring Cairns and the Daintree. Our team is dedicated to curating memorable journeys for our cherished guests, and it's reviews like yours that inspire us to continue providing exceptional experiences.
Once again, thank you for choosing Imagine Holidays, and we hope to have the privilege of welcoming you back in the near future for another remarkable adventure.
Warm regards,
Harrison
Senior Customer Support Executive
Imagine booked us into disreputable Hotel The Grand Palatino in Rome…
We were booked into The Grand Palatino Hotel in Rome for a one night stopover at the end of our Cruise. My backpack which was right next to us, was stolen from the hotel foyer. The Hotel promised they would cover my losses through their insurance but 4 months later still have not been contacted. I lost laptops, jewellery and everything of value (approx. $20,000 worth of items). Spoilt our whole Holiday!!
May 14, 2023
Unprompted review
Reply from Imagine Cruising Australia
Good Morning Rasma and Owen,
Thank you for taking the time to provide us with your feedback and review. I have investigated further the details of your booking to more appropriately respond to the comments you raised.
As soon as you made us aware of the very unfortunate theft of your personal belongings, our emergency support team immediately contacted the Grand Palatino to do what we could to assist with your stolen belongings. This was brought to the attention of the hotel staff, who did everything they could to help locate your personal items.
Unfortunately pickpockets and snatch thieves are an endemic problem in just about every major city in Europe, and Rome is no exception. I can assure you that the Grand Palatino hotel is overwhelmingly rated at 4 and 5 stars, and what took place is not the fault of either the hotel or Imagine Holidays.
While I certainly do understand that this has been a uniquely distressing and frustrating event for the two of you, I would also like to request that you update or remove your review to reflect the holiday itself and the service that we have provided.
Thank you again for taking the time to leave your comments, and please let me know if there is anything else I can assist you with.
Kindest Regards,
Harrison
Senior Customer Service Executive
Don’t
Harrison, Alex and Kevin seem to be very busy apologising. The first two have apologised to me personally and even gave me $250 as compensation.
Why? How about being left waiting in JFK New York for a bus and company representative neither of which ever came.
Having recently completed a 3 Queens cruise with this company I would not - and you should not - have anything to do with them again. Incompetent, disorganised and deceptive fairly describes them. They made an expensive, upmarket trip of a lifetime a stressful and disappointing experience.
September 2, 2023
Unprompted review
Reply from Imagine Cruising Australia
Good Afternoon Gavin,
Thank you for providing us with your feedback. I understand that you have already spoken to Alex from my Customer Relations team, who has received your comments regarding the recent holiday travel you have had with us.
I can assure you that your feedback has been received, and is something that we are taking onboard to improve the future service we provide. I would again like to apologise for the difficulty with your transfers not arriving correctly.
Thank you again for your time Gavin, and please let me know if there is anything I can do for you.
Kindest Regards,
Harrison
Customer Support Supervisor
Problem resolved
We had a wonderful time exploring the Italian Lakes with Imagine holidays.
We had a problem with our transfers.
We would like to thank Abigail for assisting us to book our transfers so promptly and so efficiently. Her communication was amazing.
Thank you to Alex for finally resolving the issue.
Much appreciated.
June 14, 2023
Unprompted review
Reply from Imagine Cruising Australia
Good Morning Steve and Karen,
I want to extend a sincere thank you for taking the time to share your feedback with us, and it is wonderful to hear that you had such a fantastic holiday in Italy. It's a truly magical part of the world and we were very happy to see you travel!
Your patience and understanding in light of the challenges you faced with the transfers in your holiday package are greatly appreciated. We understand that such issues can occasionally arise during extended international holidays. It's wonderful to hear that Abigail upheld our consistently high level of service, and that Alex was able to address your concerns after your return.
Hopefully you are settling in well at home again, and we look forward to seeing you travel with us again in the future!
Kindest Regards,
Harrison
Customer Support Supervisor
Have previously had with this company…
Have previously had with this company and was able to be in touch with the same agent. Provided answers to all my questions and helped with flights and accommodation requirements.
August 16, 2023
Reply from Imagine Cruising Australia
Good Morning Jessie,
Thank you for your kind words! Seeing passengers travel with us again is the highest compliment so we are very happy to see you again.
If there is anything further myself or my team can assist you with please don't hesitate to reach out, and have a wonderful time on your cruise next year!
Kind Regards,
Harrison
Customer Support Supervisor
Very helpful and efficient
The sales representative Leah was extremely helpful. She explained everything very well. Within a few hours of booking we had receipts, confirmation and link to manage our booking.
August 17, 2023
Reply from Imagine Cruising Australia
Dear Susan,
Thank you for taking the time to leave a glowing five-star review of your experience with us. We're thrilled to learn that Leah, our sales representative, provided you with exceptional assistance.
Leah's dedication to explaining everything thoroughly and her prompt actions truly showcase our commitment to delivering a seamless booking process for our valued customers. We're delighted that you received your receipts, confirmation, and the link to manage your booking so swiftly.
Should you require any further assistance or have any questions, please don't hesitate to reach out. We're here to ensure your journey with us is smooth from start to finish.
Thank you once again for choosing us for your travel needs. We look forward to serving you again in the future.
Warm regards,
Harrison
Customer Support Supervisor
Emer was sensational!
Emer was sensational! Answered all my questions comprehensively, went through the itinerary thoroughly and stepped us through the booking process with ease. Very professional, friendly and helpful at getting everything sorted.
August 17, 2023
Reply from Imagine Cruising Australia
Hello Kerry,
Thank you very much for taking the time to leave us such a positive review! We always appreciate hearing from our passengers, especially when they have such a great story to share. We pride ourselves on a straightforward and easy to understand booking process, and its always great to hear that we've succeeded for our passengers.
Emer is one of our most experienced agents, and we're lucky to have her onboard! I will be sure to pass your kind words on.
Have a fantastic time on your Cruise next year, and please let us know if there is anything else we can do for you!
Kind Regards,
Harrison
Customer Support Supervisor
Reply from Imagine Cruising Australia
Hello Pete,
Thank you for taking the time to leave us your feedback! We pride ourselves on a straight-forward, easy to understand booking process and it's always good to hear that we've succeeded. I'll be sure to pass your kind words about Dan on as well!
Have a great time on your holiday, and we look forward to hearing how fantastic it was!
Kind Regards,
Harrison
Customer Support Supervisor
Pleasant experience with friendly…
Pleasant experience with friendly flexible help & understanding!
August 16, 2023
Reply from Imagine Cruising Australia
Dear Toni,
Thank you for sharing your delightful feedback with us! We're absolutely delighted to hear that you had a pleasant experience with our team. Our goal is to provide friendly, flexible, and understanding assistance to all our valued customers.
If there's anything else we can assist you with in the future, please feel free to reach out. Your satisfaction is our priority.
Have a fantastic time on your cruise, and we look forward to hearing how great it was!
Kind regards,
Harrison
Customer Support Supervisor
Nathan
Nathan was easy to deal with - he was able to answer all my questions and provided helpful advice.
August 14, 2023
Reply from Imagine Cruising Australia
Good morning Richard,
I'm thrilled to hear that you had a positive experience working with Nathan! It's great to know that he was not only responsive to your questions but also offered valuable advice. We appreciate your feedback and hope to continue providing excellent service.
We hope that you are really looking forward to your holiday. If you have any more inquiries in the future, don't hesitate to reach out.
Kind regards,
Michael
Imagine Holidays
Customer Support
New Zealand cruise
Daniel McCormack was patient and helpful and answered all our questions.
However, we had to pay $100 extra each as the advertised price had changed the day before we rang to book. I was not happy about that. I felt it was false advertising.
August 15, 2023
Reply from Imagine Cruising Australia
Good Afternoon Sharyn,
Thank you for taking the time to write us a review.
We are glad to hear you were provided with good service by Daniel and appreciate your positive feedback.
We hope you have a fantastic time on your Princess Cruise and we can not wait to facilitate the holiday for you!
Kind Regards
Josh
Customer Support
Reply from Imagine Cruising Australia
Good Afternoon Alison,
Thank you for your review.
We appreciate your positive feedback about Dan and his service and will be sure to pass on your feedback to him.
We hope you have a fantastic time on your cruise.
Kind regards,
Josh
Customer Support
No Customer Service or Compassion - Beware!
Unfortunately we had a serious illness in the family that led to our decision to cancel our holiday 2 months from departure. It was not appropriate to leave the country at that time. As it was an emotionally based decision it was not covered under our insurance policy. I was prepared to lose 75% of the cost as per T&Cs. The customer service operator I spoke with at that time told me that I would not need to lose any money, provided that I transferred the booking to the same or similar holiday with a departure date within 12 months of the original. I was delighted to learn that! What I was not told was that the transfer needed to be made immediately. Despite my call and my understanding that I could change the holiday under the stipulated conditions, my original holiday booking was not removed from Imagine's records, and it therefore cost me $12,000 for not going! They did suggest I could transfer the booking to someone, which I tried to do unsuccessfully. I was prepared to pay for Imagine's costs incurred and acknowledge that they shouldn't be left out of pocket by my cancellation. What I objected to however, is that they were not willing to issue us with a substantial credit or refund from what would have been the profit earned on that booking. It was very difficult to access (virtually impossible) a senior manager or decision maker who I believed might be able to use their authority to provide a satisfactory outcome. In fact, it has taken months to hear from someone - and that was only because I chased it up. When I did speak to Shaun the Customer Support Manager today, he was absolutely unwilling to listen to me and just kept repeating that they would not be able to do anything. So now, because they showed zero compassion or willingness to think outside the parameters of their T&Cs and recognise that I am a long term customer with a lot of travel plans, they have now lost me for good and I will be sure to warn every single person I can about their lack of customer service. Instead of the $500 credit voucher that Simon eventually and begrudgingly offered to compensate, he could have recognised Imagine's share of the responsibility in this circumstance by providing a reasonable solution, and therefore have kept me and my wide circle of travelling friends as an ongoing customer.
August 15, 2023
Unprompted review
Reply from Imagine Cruising Australia
Good Afternoon Paula,
We appreciate you taking the time to provide us with your feedback and your review regarding your recent booking and cancellation experience with us. I appreciate that this is a uniquely frustrating set of circumstances for you, and myself and my management team have further reviewed the details of that booking to more appropriately respond.
You contacted our team - I was actually the person you spoke to - at the end of March, to advise that you would not be able to travel on your holiday in May. At that time I advised you of the options available, including a potential holiday change. After that conversation, you didn't contact us for nearly two months, at which point that option was no longer available.
My Cancellations team exhausted all possible options for you, including going above and beyond to attempt to complete a double name change and transfer the holiday package less than two weeks prior to your departure. Unfortunately this turned out to not be suitable for you, and the full holiday cost was lost.
We are required to abide by the terms and conditions of our travel partners for passenger cancellations, including the full loss of funds paid when cancelling that close to the holiday leaving. As you mentioned, you did not contact us to confirm the holiday change.
Again, I do understand that this is a very difficult position for you to be in, and I empathise completely with your concerns. However, as both my Cancellations team and my Customer Support Manager have confirmed, there is nothing further we are able to do beyond the compensation you have already been offered.
Kindest Regards,
Harrison
Customer Support Supervisor
Going to Asia with some friends
Going to Asia with some friends , imagine holidays helped sort out most of the logistics.. almost as good as the olden day travel agents
August 1, 2023
Unprompted review
Reply from Imagine Cruising Australia
Hi,
Thank you for taking the time to leave us a review.It sounds like you're in for an exciting adventure to Asia with your friends!
It is pleasing to here you received quality service to make the booking experience seamless!
I hope you have a lovely time away!
Many thanks,
Luc
Customer Support
Reply from Imagine Cruising Australia
Good Afternoon Raymond,
Thank you very much for your 5 star review. We are always happy to answer any questions you may have about your holiday Hope you are looking forward to your trip away.
If we can be of any further assistance before you embark on your Holiday feel free to phone into our Customer Support team.
Kind Regards
Josh
Customer Support
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