Impulseleisure Reviews 43

Corringham pool has been shut for a few months... supposedly a refurb, I thought great, about time the pool will be properly deep cleaned along with all changing areas. I was disgusted tonight on my first visit back the amount of grime on the pool walls! Filthy. Changing room no better and floor flooded! People being allowed to walk in with outdoor shoes on! Disgusting.

i would give this a 0 if i could. I walk into the belhus impulse gym centre and the first thing i do is see a staff member fighting a black woman! the staff was shouting and the stupid manager was sitting down on his phone. mind you, there were 3 children there.

Always enjoy going swimming with my children,There not really bothered as long as it’s a pool they can swim in! However I had too comment on how cold the pool is, I gave it a chance as the last pool we went too on holiday in Devon was the warmest ever been in, Like taking a warm Bath, But after adventually having the guts too put my shoulders under and swimming too try and warm up, Was okay for a bit but then started too get cramp because so cold, my younger son who can’t really swim properly, too warm up had too be taken out early because he was actually starting to look a bit blue. Could not do the full hour paid for, if was warmer would be good, Then ended up picking the wrong changing cubicle as this one had cold air blowing from an air vent in the ceiling right at you as your getting dressed. Just what you need after a cold pool , Good locker facilities and you get your 50 pence back, and nice warm showers but not many, Not too sure about the communal changing rooms, Never experienced that and one good touch was a little hair dryer room with stools and mirrors, With free powerful hairdryers, Always had too pay at other places. Swimming cost, 13.50 for 3 people.

Impulse Leisure, Belhus Park play Heart Christmas all December in the gym. It would be funny if we wasn't paying so much for the pleasure.
Just goes to show they don't work out themselves.
Complaints go unheeded.

Sick of this managed team!! They need go to training courses, how to communicate with customers!!!
Dirty changing rooms, just one time was okey in half year…
Biggest problem staffs rude and managers don’t have any skills how to talk with customers.

Changing room was dirty…, informed Daniel Halsey Duty Manager, he told me … “if you don’t like, then just don’t go” . .. also he’s been so rude with me, when I asked about booking for my kids to swimming pool…, will cancel my membership there ….

Complaints ? Don't bother complaining the people at the top couldn't care less . Changing areas are filthy,a few people go in there and abuse the place,with so called 'Management' not giving a monkeys despite numerous complaints .If you call you are lucky if anyone answers,this place is going further downhill

Dirty Facilities Belhus Park

I today visited belhus park for the early lane swim to find the pool very dirty with a dead spider at the bottom. The changing room showers had hundreds of flies in them and the changing rooms themselves were very dirty and unhygienic. I have put a complaint in to the company and am waiting a response. I currently pay £72 a month for a family membership and feel this is very poor service from impulse. I have taken photos of the state of the buildings and intend to take the matter further.

Trustpilot should have minus ratings, this does not deserve even one star.

I’ve not been to Blackshots because the process of booking is beyond ridiculous! Yes we all want to stay safe but nothing reflects our current situation, track and trace, checking in and everything around the booking and access process is based on what we had in lockdown restrictions.

I wonder how the management team signed off their website, did anyone actually read and test it let alone try and navigate it I gave up after 30 minutes trying to see a simple list of slow lanes available to book - don’t waste your time!!

Poor Customer Service and lack of communication with customers
Dirty changing rooms, they aren't cleared regularly or properly
Lack of regular swimming lessons and they refuse to return customers monthly payments that are due.
No one should use this leisure centre.

All excited I am 60 years old and have not been swi.ming for ages first aaua git class. No 50 p gor the locker the apathetic staff shrugged their shoulders and said they could or wouldn't change a pound do clever me I we t yo the vending machine put in 2 pounds for a 1 50 purchase to aquire 50p the machine ate my money and didn't even give me drink I did ask for assistance from the apathetic staff but they did not care they said I must call a number in Kent, I called said number and got an answer machine. The staff were not rude but I had the distinct impression I was being regarded as a thief. I went home. Thanks for an experience I hope never to repeat.

I've been off work as I suffer with depression so I was only getting sick pay not my full wage but my priority bills do come first I was a bit annoyed when I received an email saying my direct debit didn't go through I was feeling bad about myself anyway and the e mail made me feel even worse they more or less spoke to me like I was a 2 year old child I find it very intimidating not only that they have smacked a £15 charge on top and if I don't pay in 7 days they will hit me with another £15 corringham is a good gym and like it but come on impulse you should call people to find out what the problem is like other companies do it's disappointing on how you got InTouch with me you can't even be unwell without a penalty

Avoid! my granddaughter had been going swimming lessons for 1yr & 6mth, she was moved up to the next group attended 3 lessons then we had lock down. When lessons started up again my granddaughter went back to her lessons & was told no u have to go back into the duckling group, when we question it they said they had no record of her attending the next group even though they take the register beginning of each glass. The manager has informed me they can’t take another child out of the lesson which I fully understand but why do they fill they can do it to my granddaughter. In the next group was only 3 children, during the time my granddaughter could attend swimming we would get a email the night before saying they have no instructor, This happened on a regular basis all the manager could say your get your money back in 8 weeks time? Rude staff, manager unbelievable attitude.

(BELHUS) Was told to book a gym session then when I turned up was told the system was down, the lady took my details but I still ended up with a charge on my account. Not sure why she took my details as she did nothing with them. Been trying to call them for days and no answer at all. Can't book another sessions through no fault of my own, what am I paying for !!!!! not happy

AVOID!
I signed up for swimming lessons with my little one and was falsely informed that I would be able to use the splash pool before and after the lesson (I was chuffed as driving all the way, hassle of changing and everything for a 20 minute lesson made this offer more worth it). A week ago, after the lesson however, I came across a member of staff, Riley (very very young looking male) who kept saying that I could not enter the splash pool unless I was a platinum member. On that day ( and every time before then) I used the splash pool for a few minutes before the lesson and no-one challenged it. Then Riley came on his "watch". His behaviour was rude, arrogant and unacceptable and highly embarrassing as he kept shouting that I should leave whilst there was another lessons going on, whilst holding the little one in my arms. After changing, I requested to speak to a manager on duty. Mat appeared understanding, said that he knows about Riley's behaviour and that he was already under disciplinary. He promised to deal with him and assured me that I was welcome to use the splash pool before and after the swimming lesson. Sadly, the situation was repeated today, as I tried to go into splash pool after the lesson. Riley, who was not even on the duty in that area came over, and kept saying again, that I wasn't allowed to go into the splash pool. I spoke to a manager again, different person to last week but this time I was asked to pay 4.20£ on top of swimming lessons fee to take my child into the splash pool because apparently only the child can use the pool for free outside lessons. This is a rip of as obviously my child cannot use the pool without me and the lessons would end up costing me over 40£ per month. As for Riley, this man's aggressive behaviour makes me doubt that he would be able to help in a calm manner, should anything actually happen in the water. This man should not be allowed to work with people at all as he lacks basic manners and people's skills. As for facilities, the pool is dirty, changing area is a disgrace and on a couple of occasions, there were candy wrappers and bits of food on the side of the splash pool, one time, there was even no light in the area switched on upon my arrival and the area was not ready at all. I cancelled the swimming lessons now, but unfortunately they run for another month due to notice, otherwise I would not set a foot in that place again!!!

Fuming !!! Been a member for 10 years tried to cancel membership and get a nasty email from a debt collection agency ... despite trying to phone on several occasions

Never having been to the gym I joined Blackshots, Grays and was really excited. This soon ended because, there is no support at all. The swimming pool changing area look dirty . Noticing that I was attending less and less and paying a lot of money. I stopped the membership since I had been made to believe I was on a contract free membership.
The staff were so rude and the manager was worse . I made a complaint but, before I knew it I had a recovery company asking me to pay a ridiculous amount of money.
Please avoid avoid impulse leisure centre Blackshots.

I use this centre to attend a pole fitness class which has been established there for the last seven years. In the last two months my class has been cancelled due to this venue "double booking" and giving my instructor little to no notice whatsoever. When asked for a refund they declined.

As an event organiser by profession, this kind of attitude and poor business acumen would make me want to AVOID AVOID AVOID AVOID!

It seems the establishment does not care how they treat people let alone care about their commitments to the businesses that use their facilities.

I would be intrigued to know why they keep double booking the space when quite clearly for the last seven year it has been used by the same instructor. Unfortunately, given how they treat inquiries, I doubt an answer will ever be given. I suspect the problem lies with the Management/Booking team.

After moving to a new area, my wife and I were keen to join a gym, so we did kind of rush into this and we joined impulse leisure at Blackshots, Grays. After being there for only 1 month, I know that I made the wrong choice. There is a minimum contract length of 6 months so they’ve got you! Plus you have to buy a key to make all the machines work, that is a con!
The gym doesn’t appear to be cleaned regularly, there are sweat marks on the machines. The staff are generally helpful and polite however I question their physical eduction knowledge, I can’t say that for all staff, only the members of staff that I have spoken with. The changing room could do with a complete makeover, some lockers have people’s personal padlocks, there is a communal shower and the whole changing room just doesn’t look ‘clean’. The changing rooms do actually have all the facilities required but they’re just not up to scratch.

My wife’s membership is £45 per month plus a joining fee of around £50, although she has access at anytime, she only wanted to use the gym. That option is not available so she also needed to pay for the classes and swimming pool, she doesn’t swim!

My membership is £16 per month, again with a joining fee of around £50. This allows me access to the gym between the hours of 1pm - 4pm, daily, or so I thought! I had difficulty entering the gym on Friday which prompted the letter below!

I hope that you find this review helpful!

Dear sir/Madam,

I currently hold a lunchtime memebership which I would like to cancel!

I arrived at Blackshots at approximately 15:10 on Friday 13th April, my key card wouldn’t allow me to enter. The lady on reception told me that she would let me in this time but normally I cannot use the gym after 3pm. Obviously I queried this because the membership states that I will have access between 1pm and 4pm. The receptionist went on to tell me that I need at least 1 hour to do a good workout and that would take me past 4pm, therefore I would be using the gym out of membership hours. I asked, on who’s authority or guidance can she claim that I need 1 hour to do a workout? I don’t need 1 hour! All this was done in front of an audience, many people were queuing to enter and I found this highly embarrassing!
I proceeded into the gym, did my workout, showered, and was still out before 4pm, then I went immediately to the membership sales person and told her that I would like to cancel my membership!
I explained that if I pay for the hours between 1 - 4pm, I expect to have access to all equipment during that time. If I want a shower only, at 3:45, I expect to be able to use it, BECAUSE I’VE PAID FOR THAT TIME!

I would like to cancel my membership immediately and I am considering cancelling my wife’s membership too, hers is £45 per month.
I would like this message to serve as notice to cancel and I do not want to continue with impulse leisure after the 6 month contract has finished! Please confirm in writing, receipt of this request.

Regards,

John Walker.

The gym is quiet well equipped with semi modern machines and technology although would benefit with some tlc. There are many other facilities on site including a pool, theatre etc. There is a large car park although at busy times this can become very congested. Unfortunately after that my review is not very complimentary. The gym is not particularly clean. Whilst vacuuming appears to be carried out quiet efficiently the machines are very often very dirty/stained and covered in dried perspiration. You need to take your own wipes to clean the machine before use as more often than not the wipes supposedly supplied are empty. Most often either one or two machines are out of order and/or the attached tv's do not work correctly. The sound system is poor and as the musac is very loud, distorts and is at times very intrusive and uncomfortable. Don't expect a smile when going there most of the staff seem completely disinterested and do not appear to be happy with their work. Impossible to speak to anybody in charge or with authority.