Infinity Cruises Reviews 699

Dave was very helpful and explained everything before i booked holiday . First time to book with this company and will use them again

It would be a little more help to understand the person as I am slightly hard if hearing .

Dave was really good taking time to explain what was on offer and finding us a much better flight nearer to home.

Been with Infinity before so no hesitation in booking with them again. Their organisation is impeccable.

Very good apart from having to get in touch twice then being told offers ended that day rushed into purchasing then finding out the offer was still current not happy about being deceived

I booked a holiday through Eric for a 7 night Golden Triangle tour in India, Cruise with Norwegian from Kuala Lumpur to Bali and a 5 night stay in Bali for 2 couples.
The whole experience was brilliant from flights to transfers everything was spot on.
Have booked again for San Francisco in October.
Iain, Trish & friends.

Firstly, I have to say I really like Travelzoo who initially advertised the deal I was buying. I have purchased, and enjoyed several of their holiday packages over the years. I expected this trip was to be no different. That was not the case.
Last year they advertised an 18 day trip; return flight to India, 7 days in India, 2 days in Dubai then a 7 day cruise around Dubai on MSC. I was led via their link to Infinity Cruises (parent company Infinity Media Promotions). - I was signing up for that 18 day package and would be travelling with everyone else who signed up.
Initially going with someone, but then travelling solo, I spoke with Bobby Dalal who assured me that there would be 3 lots of 10 people around my age on the trip, so that even traveling alone, I felt that I would be part of an organized group where I could meet others and share the travel experience. At least I would recognise a few faces on the 6000 berth cruise.
After the wonderful 7-day tour of India, the 5 of us, (the other 25 were MIA....) were flown to Dubai where I was kept aside at the airport and found myself alone in a hotel for 2 days
On MSC Virtuosa, I was given 10pm dining, and my request to share meal tables was unfulfilled due to the lack of English speakers, so once again I was left alone for the remainder of what was to have been my wonderful birthday holiday.
On my return, I contacted Infinity Cruises to share my thoughts on the holiday. They ignored my note for a week, so I called and spoke to Jackie. Surprisingly, the company was not interested. Eventually they said that they would investigate, but it would take 28 days. At 35 days, I contacted ABTA and immediately got a response. They offered me a goodwill payment of £150 but suggested that I thought twice about contacting ABTA and going to arbitration as if I lost I would then have to pay them another £168 – I saw that as a veiled threat.
As a matter of principle, I decided to pursue arbitration because I felt this company had misrepresented themselves to me about the holiday. Arbitration changed nothing, they were 'not at fault'. I am certainly not the first person to complain and be ignored. They made it clear once I complained, that after the 7 days I should have known I was on my own – though it was never actually mentioned. Interesting that all they were responsible for was the trip to India and not actually the cruise. I paid for an 18 day tour in a group. They were concerned about the first 7 days but then just brokered the rest of the holiday. Even my cruise tickets were not provided by them, My ex had to log in for the cruise so I could get my tickets.
Travelzoo has partnered with Infinity Cruises.
In my opinion, this is not a good company to deal with. I paid nearly £4000 to them upfront for the whole 18 days. Only five of the supposed thirty bought the holiday. Had I been told the truth, (that Infinity Cruises were not selling an 18 day vacation package to India and Dubai, that there was no group, that they were instead acting as consolidators, selling bits and pieces of travel and cruises,) I could have booked a birthday trip where I didn't spend 11 of the 18 days on my own. I appreciate that this may not concern couples, but there are lots of people who travel alone now. There are some great companies out there – please read the reviews and pick one who cares about you, an ethical company wanting you to have value for your hard earned money. Don't let this company ruin your holiday of a lifetime .

Eric was courteous and helpful and not sales pushy. First impression is good.

Dave was very informative and answered all our queries very well

Good agency, always reliable and helpful

Great communication and excellent service

Dave was very helpful and informative

The deal was good which incl complimentary drinks package & wifi & its was cheaper than Imagine Cruisings own same deal. Your service was very good.

Eric is very efficient, knowledgeable & always replies to any queries ASAP. We have used Infinity a few times & would always ask for Eric.

Eric was excellent

Saw the ad in an email, phoned up and booked really fast and easy
All the stuff was delivered online so no problem

Our cruise was great, from booking to sailing. Eric our rep was brilliant. He was patient with us when I kept asking questions. Cruise was brilliant🙂

Dave was excellent and so helpful

Second time I’ve booked with infinity and Dave was so helpful and made sure we were happy with everything. The booking confirmation came quickly and we can’t wait to go!