We booked a Singapore to Japan cruise though Infinity with Bobby Dalal the whole experience was 10/10 at every stage. From the the extra nights and destinations we added on to getting us back home whe... See more
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See what reviewers are saying
Had paid a premium for direct/non stop flights to San Diego which worked fine on the outward, but we're inexplicably cancelled for the return "due to fight cancellations ". However the flight we we... See more
Booked the cruise in Feb 23 for December Asia cruise from Bali leaving 4th Jan The flights were good timing through Singapore. The only downside were the rooms in the Bali resort over New Year till jo... See more
Company replied
COMPLETELY UNRESPONSIVE & INEFFICIENT. Our flights were cancelled due to conflict in the Middle East. Despite promising to re-route our party they simply went missing, did not respond to emails or r... See more
Company details
Written by the company
Infinity Cruises is an independent cruise travel agency dedicated to providing exceptional cruise packages to destinations around the world. We specialise in providing you with the most prestigious cruise holidays available at the very best prices. We are not owned by a cruise line or a tour operator, so we will only ever deliver honest and impartial advice, with your wants and needs always in mind, all in an effort to organise a great trip that suits you.
Contact info
Eastside, Suite 2.09, N1C 4AX, London, United Kingdom
- +44 (0) 203 725 8804
- customersupport@infinitycruises.co.uk
- infinitycruises.co.uk
3.4
Average
699 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Really friendly and knowledgeable…
Really friendly and knowledgeable customer service to meet our needs! We gave our dates and the team suggested options of cruises and meet our budget. The process from start to end was smooth! Thank you for all.
February 27, 2024
Reply from Infinity Cruises
Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. We are delighted that you were pleased with the service you received.
Brilliant service from Bobby. Cruise booked!
Absolutely brilliant service from Bobby who assisted with our cruise booking. He was helpful and friendly, gave lots of useful information and suggestions and was patient and accommodating with our indecisiveness. Great communication on the phone & by email. We are really looking forward to our holiday later this year and would definitely use this company again. Thank you!
March 1, 2024
Reply from Infinity Cruises
Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. We are delighted that you were pleased with the service you received.
Not traveled yet but happy with booking experience
Always returned calls or answered promptly. Better price than booking direct with cruise company. Gave good choice of flights and altered itinerary to suit our needs
March 11, 2024
Reply from Infinity Cruises
Thank you for taking the time to provide us with feedback. We are delighted that you were pleased with the service you received.
Mike was excellent a credit to Infinity…
Mike was excellent a credit to Infinity also the lovely lady I spoke to with some questions
Well done all
March 5, 2024
Reply from Infinity Cruises
Thank you for your 5-star review. We pride ourselves on great customer service and will pass your compliments to the team.
The advertised cruise was not quite…
The advertised cruise was not quite what we wanted but Bobby tailored it to our requirements. The end result was perfect at a great value for money price.
February 24, 2024
Reply from Infinity Cruises
Thank you for your 5-star review. We pride ourselves on great customer service and will pass your compliments to Bobby.
Five star service for February 2024
Received all necessary info immediately from Infinity Cruises. Answered all my queries promptly. Perfect customer care throughout. Highly recommend them.
March 10, 2024
Reply from Infinity Cruises
Thank you for your 5-star review. We pride ourselves on great customer service and will pass your compliments to the team.
Reply from Infinity Cruises
Thank you for taking the time to provide us with feedback. We are delighted that you were pleased with the service you received.
Reply from Infinity Cruises
Thank you for your 5-star review.
Bobby's an asset to your company
Bobby was a great help, very patient and informative, with nothing too much bother.
February 29, 2024
Reply from Infinity Cruises
Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. Your compliments will be shared with Bobby.
Very impressive
Very easy to book. Staff very helpful and very knowledgeable. They help and follow the customer up to the cruise departure for all the different demarches along the way, and there is a lots of them.
January 15, 2024
Reply from Infinity Cruises
Thank you for your 5-star review. We pride ourselves on great customer service and will pass your compliments to the team.
All spot on
This is our fourth time in 2 years all Cruise / stay
Flights / Hotels / transport all spot on, USA /MED
Edward Margaret Gallagher
February 28, 2024
Reply from Infinity Cruises
Thank you for your excellent review and continued custom, Its really appreciated.
looking forward to my holiday
Happy with the actions of the agents. Have not yet been on the holiday so cannot comment
March 1, 2024
Reply from Infinity Cruises
Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. We are delighted that you were pleased with the service you received so far.
When I booked my holiday the agent …
When I booked my holiday the agent doing the booking went above and beyond to get the best deal for me.I would recommend your company as one of the best to all my friends and family
January 4, 2024
Reply from Infinity Cruises
Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. We are delighted that you were pleased with the service you received.
Good service and professionalism in…
Good service and professionalism in booking our trip
February 17, 2024
Reply from Infinity Cruises
Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated.
Reply from Infinity Cruises
Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated.
Great service
We always know that when we deal with Eric we will get great service and useful information .
February 26, 2024
Reply from Infinity Cruises
Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. Your compliments will be shared with Eric.
Friendly, efficient experience.
Friendly, efficient service. I spoke to the same travel rep Bobby as I had last year to arrange my trip . He was very helpful and remembered me. He felt like an old friend.
February 15, 2024
Reply from Infinity Cruises
Thank you for your excellent review! We really appreciate you taking the time out to share your booking experience with us and count ourselves lucky for customers like you. Our aim is to always exceed our guests' expectations, your compliments will be shared with Bobby.
Dave is very helpful
Dave is very helpful. He made all the booking process is very easy. Fantastic gentleman.
February 16, 2024
Reply from Infinity Cruises
Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. We are delighted that you were pleased with the service you received.
Lovely mature staff out me at my ease…
Lovely mature staff out me at my ease on my last cruise with AZURA, really efficient and friendly, liked so much am cruising with you 2nd March and have booked another cruise with AZURA 15th March I rang your company and spoke to Dave who was extremely helpful and courteous and made the whole experience booking another cruise so very easy. He is a credit to your company as are all your staff. I feel I have had 5* treatment and have to say far better experience than the Cunard line. I travelled in Queen Mary 2 in 2022 and not a good experience with the staff.
March 1, 2024
Reply from Infinity Cruises
Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. Your compliments will be shared with Dave.
Great
Excellent service and price was very competitive. The transfer’s included was a added bonus.
February 18, 2024
Reply from Infinity Cruises
Thank you so much for your excellent review! We really appreciate you taking the time out to share your booking experience with us. Our aim is to always exceed our guests' expectations, your compliments will be shared with your cruise consultant
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