Infinity Cruises Reviews 699

TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

We booked a Singapore to Japan cruise though Infinity with Bobby Dalal the whole experience was 10/10 at every stage. From the the extra nights and destinations we added on to getting us back home whe... See more

Rated 1 out of 5 stars

Had paid a premium for direct/non stop flights to San Diego which worked fine on the outward, but we're inexplicably cancelled for the return "due to fight cancellations ". However the flight we we... See more

Rated 4 out of 5 stars

Booked the cruise in Feb 23 for December Asia cruise from Bali leaving 4th Jan The flights were good timing through Singapore. The only downside were the rooms in the Bali resort over New Year till jo... See more

Company replied

Rated 1 out of 5 stars

COMPLETELY UNRESPONSIVE & INEFFICIENT. Our flights were cancelled due to conflict in the Middle East. Despite promising to re-route our party they simply went missing, did not respond to emails or r... See more

Company details

  1. Cruise Agency

Written by the company

Infinity Cruises is an independent cruise travel agency dedicated to providing exceptional cruise packages to destinations around the world. We specialise in providing you with the most prestigious cruise holidays available at the very best prices. We are not owned by a cruise line or a tour operator, so we will only ever deliver honest and impartial advice, with your wants and needs always in mind, all in an effort to organise a great trip that suits you.


Contact info

3.4

Average

TrustScore 3.5 out of 5

699 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent service from Eric

Thank you Eric for all your hard work putting together our Christmas and New Year cruise package. We had a wonderful time and everything went like clockwork.
You were so patient when we requested alternative flights which was really appreciated.
We are hoping that you can get a great deal for us on our next cruise.
We will certainly recommend you.

December 20, 2023
Unprompted review
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Reply from Infinity Cruises

Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. Your compliments will be shared with the consultant.

Rated 5 out of 5 stars

Mike is amazing so helpful kind always…

Mike is amazing so helpful kind always rings you back amazing price. Use infinity cruises for your cruise package.

January 12, 2024
Unprompted review
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Reply from Infinity Cruises

Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. Your compliments will be shared with the consultant.

Rated 5 out of 5 stars

I am new to cruising.

I am new to cruising and a solo traveller. I gave it three stars at this stage,(have not gone yet). Because after the initial talk with the travel company I haven't had much input as to how everything works. The booking of the trips was easy but haven't book too many as I'm not sure. Am a little confused as to if the whole package Inc stays in seoul/tokyo, flights etc are part of cruise or independent etc I booked in Dec. And don't go til march.Dave the travel guy has been great he got and I'm sure if I have any more he will come up with the answers in touch and has answered most of my questions

December 20, 2023
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Reply from Infinity Cruises

Thank You for your review. We have tried to call you to discuss the processes for your cruise line. If you still require assistance following our email, please do not hesitate to call our Customer Support team.

Rated 5 out of 5 stars

Bobby very helpful as I’m booking from…

Bobby very helpful as I’m booking from Australia ( with relatives) and he had to cope with time difference

December 10, 2023
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Reply from Infinity Cruises

Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. Your compliments will be shared with the consultant.

Rated 5 out of 5 stars

Definitely recommend

Used infinity cruise the last 3 times and can definitely recommend.
Bobby has been great every time and found the perfect cruise many thanks

November 24, 2023
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Reply from Infinity Cruises

Thank you for taking the time to provide us with your 5 star review. We are delighted that you were pleased with the service you received from Bobby and look forward to continuing to be of service to you.

Kind Regards

Infinity Cruises

Rated 4 out of 5 stars

Good service

December 6, 2023
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Reply from Infinity Cruises

Thank you for taking the time to provide us with feedback. We are delighted that you were pleased with the service you received.

Kind Regards

Infinity Cruises

Rated 5 out of 5 stars

Bobby dalal brilliant TA..

Bobby dalal brilliant TA... tailor made holidays, great advice and great deals

December 6, 2023
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Reply from Infinity Cruises

Thank you for taking the time to provide us with your 5 star review. We are delighted that you were pleased with the service you received from Bobby and will share your feedback with him.

Kind Regards

Infinity Cruises

Rated 4 out of 5 stars

Bobby was enthusiastic and…

Bobby was enthusiastic and knowledgeable.

November 27, 2023
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Reply from Infinity Cruises

Thank you for taking the time to provide us with feedback. We are delighted that you were pleased with the service you received from Bobby and will share your feedback with him.

Kind Regards

Infinity Cruises

Rated 5 out of 5 stars

Celebrity infinity cruise ship

I organized my inaugural cruise aboard the Celebrity Infinity ship, sailing from Spain to Portugal from November 18th to 28th, as a way to dip my toes into the world of cruising. The experience surpassed all my expectations, and I found it thoroughly enjoyable. The positive encounter prompted me to book another cruise, and I have enthusiastically recommended the experience to my family, friends, and colleagues.

I want to express my sincere appreciation for the outstanding customer service, particularly to Milan (from Serbia) from the main dining area. Milan's exceptional kindness stood out, especially when he went above and beyond to arrange a celebration for my birthday. I hope that somebody will inform him about my feedback because these moments have become cherished memories that will last a lifetime. Thank you for contributing to such a memorable and delightful cruise experience.

November 18, 2023
Unprompted review
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Reply from Infinity Cruises

Thank you for taking the time to provide us with feedback. We are delighted that you were pleased with the service you received.

Kind Regards

Infinity Cruises

Rated 4 out of 5 stars

Professional booking service

Dave very knowledgeable and made sure we got the best flight’s etc. Rang back to discuss further as promised. A straightforward booking process.

December 3, 2023
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Reply from Infinity Cruises

Thank you for taking the time to provide us with feedback. We are delighted that you were pleased with the service you received.

Kind Regards

Infinity Cruises

Rated 5 out of 5 stars

Bobby was amazing..such a good man

Bobby was brilliant, so knowledgeable he listened to what we wanted , advised us and met our requirements spot on.

November 24, 2023
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Reply from Infinity Cruises

Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. We are delighted that you were pleased with the service you received. We will share your comments with Bobby.

Kind Regards

Infinity Cruises

Rated 5 out of 5 stars

Very helpful and in no time boked up…

Very helpful and in no time boked up thanks again to Bobby John

November 24, 2023
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Reply from Infinity Cruises

Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. Your compliments will be shared with Bobby.

Kind Regards

Infinity Cruises

Rated 5 out of 5 stars

Your employee Dave was first class

Your employee Dave was first class. He was very patient and helpful. Called me back multiple times to accommodate me for my upcoming cruise.

November 23, 2023
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Reply from Infinity Cruises

Thank you for taking the time to provide us with your 5-star review! We are delighted that you were pleased with the service you received. Your compliments will be shared with Dave.

Kind Regards

Infinity Cruises

Rated 5 out of 5 stars

Mike was absolutely fantastic

Mike was absolutely fantastic, knew his stuff knew where to tweak the booking to make it to suit us was very quick very very professional and all round 10 out of 10 from the first part of the enquiry through the booking to payment absolutely faultless. will definitely use them again

November 20, 2023
Unprompted review
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Reply from Infinity Cruises

Thank you for your 5-star reviews. We pride ourselves on great customer service and will pass your compliments to Mike.

Kind Regards

Infinity Cruises

Rated 5 out of 5 stars

Mike was very patient and helpful

Mike was very patient and helpful. He found our perfect trip nothing was too much trouble

October 16, 2023
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Reply from Infinity Cruises

Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. We are delighted that you were pleased with the service you received. Your feedback will be shared with Mike.

Kind Regards

Infinity Cruises

Rated 5 out of 5 stars

Great customer service

Once I had made up my mind about what cruise experience I wanted to book the help I received from the agent made the process extremely fast and easy. I now just need to look forward to my holiday with everything having been taken care of.

November 4, 2023
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Reply from Infinity Cruises

Thank you for your 5-star reviews. We pride ourselves on great customer service and will pass your compliments to the team.

Kind Regards

Infinity Cruises

Rated 5 out of 5 stars

Quick and professional service provided…

Quick and professional service provided by Mike. Great price.

November 7, 2023
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Reply from Infinity Cruises

Thank you for your 5-star reviews. We pride ourselves on great customer service and will pass your compliments to Mike.

Kind Regards

Infinity Cruises

Rated 5 out of 5 stars

Very knowledgeable and helpful company

We were considering doing a cruise holiday of a lifetime, we spoke to Mike who was incredibly efficient. He certainly knows his stuff and would highly recommend him any day. Holiday all booked. Can’t wait for it.

October 29, 2023
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Reply from Infinity Cruises

Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. Your compliments will be shared with the consultant.

Kind Regards

Infinity Cruises

Rated 5 out of 5 stars

Bargains with great service.

A great value purchase and handled impeccably by Infinity’s Dave. I shall be keeping an eye out for future bargains!

October 19, 2023
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Reply from Infinity Cruises

Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. Your compliments will be shared with the consultant.

Kind Regards

Infinity Cruises

Rated 5 out of 5 stars
Infinity Cruises logo

Reply from Infinity Cruises

Thank you for your 5-star review – it is much appreciated. We are delighted that you were pleased with the service you received.

Kind Regards

Infinity Cruises

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