We booked a Singapore to Japan cruise though Infinity with Bobby Dalal the whole experience was 10/10 at every stage. From the the extra nights and destinations we added on to getting us back home whe... See more
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Had paid a premium for direct/non stop flights to San Diego which worked fine on the outward, but we're inexplicably cancelled for the return "due to fight cancellations ". However the flight we we... See more
Booked the cruise in Feb 23 for December Asia cruise from Bali leaving 4th Jan The flights were good timing through Singapore. The only downside were the rooms in the Bali resort over New Year till jo... See more
Company replied
COMPLETELY UNRESPONSIVE & INEFFICIENT. Our flights were cancelled due to conflict in the Middle East. Despite promising to re-route our party they simply went missing, did not respond to emails or r... See more
Company details
Written by the company
Infinity Cruises is an independent cruise travel agency dedicated to providing exceptional cruise packages to destinations around the world. We specialise in providing you with the most prestigious cruise holidays available at the very best prices. We are not owned by a cruise line or a tour operator, so we will only ever deliver honest and impartial advice, with your wants and needs always in mind, all in an effort to organise a great trip that suits you.
Contact info
Eastside, Suite 2.09, N1C 4AX, London, United Kingdom
- +44 (0) 203 725 8804
- customersupport@infinitycruises.co.uk
- infinitycruises.co.uk
3.4
Average
699 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
All going well at the moment
All going well at the moment, fairly easy procedure. Sadly you have to pay the full amount at time of booking.
Would have given 5 stars but I can't do that till the holiday is completed.
June 27, 2023
Reply from Infinity Cruises
Dear Mr Knight,
Thank you for taking the time to provide us with feedback. I'm afraid all balances for Cruise holidays are required to be settled 3-4 months (12 - 16 weeks) before departure. Therefore, as your departure date falls within this period at the time of booking your balance was due.
We are delighted that you were pleased with the service you have received so far.
Kind regards,
Infinity Cruises
Eric who helped us book the cruise was…
Eric who helped us book the cruise was very helpful and professional.
June 26, 2023
Reply from Infinity Cruises
Dear Lorraine,
Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. Your compliments will be shared with Eric.
Kind Regards,
The Infinity Team
First class service excellent competitive prices
First class service excellent competitive prices
And very well informed (Bobby)
Third time booking with infinity and will not be the last
Top of the list
June 24, 2023
Reply from Infinity Cruises
Dear Janette,
Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. Your compliments will be shared with Bobby.
Kind Regards,
The Infinity Team
Reply from Infinity Cruises
Dear Gillian,
Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. Your compliments will be shared with Mike.
Kind Regards,
The Infinity Team
Reply from Infinity Cruises
Dear Annette,
Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. Your compliments will be shared with Mike.
Kind Regards,
The Infinity Team
Reply from Infinity Cruises
Dear Margaret,
Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. Your compliments will be shared with Bobby.
Kind Regards,
The Infinity Team
Well done Mike
Mike from infinity made me feel very comfortable when I was booking my holiday I could tell that he knew his stuff and had a great knowledge of cruising.
June 4, 2023
Reply from Infinity Cruises
Dear Patrick,
Thank you so much for your excellent review! We really appreciate you taking the time out to share your booking experience with us. Our aim is to always exceed our guests' expectations, your compliments will be shared with Mike.
Kind Regards
Infinity Cruises
Very helpful
Very helpful, have to say a slight hiccup but was all sorted very easy and quickly.
All good
June 1, 2023
Reply from Infinity Cruises
Dear Mr Anderson,
Thank you for taking the time to provide us with feedback. We are delighted that you were pleased with the service you received.
Kind regards,
Infinity Cruises
Excellent customer service provid.ed
Very patient and thorough attention to detail over the duration of several phone calls and confidence in providing all options available before finalising the booking.
June 1, 2023
Reply from Infinity Cruises
Dear Mr Jackson,
Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. Your compliments will be shared with the consultant.
Kind regards,
Infinity Cruises.
Bobby was very helpful
Bobby was very helpful. I think I should have asked more questions, but as it's our first cruise, I am not really aware of what's important and what isn't.
Friendly and efficient booking and thank you to Bobby. How the cruise goes as smoothly.
June 1, 2023
Reply from Infinity Cruises
Dear Mr & Mrs Herbert,
Thank you so much for your excellent review! We really appreciate you taking the time out to share your booking experience with us. Our aim is to always exceed our guests' expectations, your compliments will be shared with Bobby.
Kind regards,
Infinity Cruises
Mike was polite
Mike was polite, courteous and helpful. Offered me several solutions to fulfil my request. No pressure to book. Final price was very competitive . Would definitely use infinity cruises again.
June 1, 2023
Reply from Infinity Cruises
Dear Thomas,
Thank you for taking the time to provide us with feedback. We are delighted that you were pleased with the service you received.
Kind regards,
Infinity Cruises
Had great service and very helpful with…
Had great service and very helpful with our questions, polite and courtesy couldn't ask for more so thank you
May 31, 2023
Reply from Infinity Cruises
Dear Raymond,
Thank you for your 5-star reviews. We pride ourselves on great customer service and will pass your compliments to Eric.
Kind regards,
Infinity Cruises.
Excellent service and advice from Eric.
May 31, 2023
Reply from Infinity Cruises
Dear Kathleen,
Thank you for taking the time to provide us with feedback. We are delighted that you were pleased with the service you received.
Kind regards,
Infinity Cruises
This is the 3rd time we’ve booked with…
This is the 3rd time we’ve booked with Infinity and it won’t be our last, also recommended infinity to friends and family “ need we say anymore” 1st class customer care ++++
May 29, 2023
Reply from Infinity Cruises
Dear Ian,
Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. Your compliments will be shared with Bobby.
Kind regards,
Infinity Cruises
Reply from Infinity Cruises
Dear Peter,
Thank you for your excellent review! We really appreciate you taking the time out to share your booking experience with us. Our aim is to always exceed our guests' expectations, your compliments will be shared with Mike.
Kind regards,
Infinity Cruises
Bobby is so helpful and always gets us…
Bobby is so helpful and always gets us a great price Highly recommended
May 25, 2023
Reply from Infinity Cruises
Dear Michael,
Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. Your compliments will be shared with Bobby.
Kind regards,
Infinity Cruises
My dealings when I contacted Infinity…
My dealings when I contacted Infinity Cruises were with their representative Mike. He was most helpful in making individual arrangements for myself and my partner to accommodate my specific requirements to tailor our our holiday package to meet them. He phoned us back with options, prices, booking what I hope wii be the perfect holiday for us both. Thanks for your efforts Mike.
May 19, 2023
Reply from Infinity Cruises
Dear Michael,
Thank you for your 5-star review and sharing your booking experience with us – it is much appreciated. Your compliments will be shared with Mike.
Kind regards,
Infinity Cruises
Excellent Service.
We booked our 2025 cruise through Mike. First time we have booked through infinity and found it to be a good experience, we found Mike very polite and helpful.
May 18, 2023
Reply from Infinity Cruises
Dear Gordon,
Thank you for your excellent review! We really appreciate you taking the time out to share your booking experience with us. Our aim is to always exceed our guests' expectations, your compliments will be shared with Mike.
Kind regards,
Infinity Cruises
Not doing more than stars
May 18, 2023
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