Interrent Reviews 309

***************** BEWARE DO NOT BOOK - SCAMMERS *******************
Google Which magazine worst car providers ever for why you shouldn't book with these scammers
I Booked a vehicle from inter rent through an agent Argus car hire, when I booked I called the number on the booking that turns out to be INTER RENT to clarify i could collect with my driving license and company (NHS) id card. they told me yes this was fine. I booked. Then turned up there after my shift 14-hour shift, to collect my car to be told I couldn't collect it. I had to have valid id either passport(i don't have one hence why I called to clarify earlier about id card) or national ID(these cards don't exist in the UK anymore) they point blank refused to budge, unless I paid hundreds for their insurance, which I already had through a different company. The staff in the office in Heathrow are probably the most incompetent muppets I've ever met, run by a management team of complete spam heads, devoid of brain cells with no common sense whatsoever.

while I was in there waiting to get through to argus car hire, to try and sort the issue out, I witnessed 6 other customers come through & were forced into buying insurance and add-ons they didn't need & continuously mislead customers, people leaving irate and frustrated. this is basically a scam company.

How they can not accept a valid driving license & NHS ID card is beyond me. it is government ID, I had other ID also which they wouldn't accept either. they would only accept it if I took there over inflated insurance(hundreds of pounds), But, as I have my own valid hire car hire insurance, this would of invalidated their policy as it is a better policy than theirs. I did not pay the extra money as this is an infringement of my consumer rights & bullying.

The presentation of the office is nothing more than run down shack and the people working there are a disgrace to humanity. I really do not know how they sleep at night! The best line ever was "we only work here" - get some respect & get a proper job, stop ripping people off as KARMA is a big fat mamma that is coming for you all !!!!!

They have now been reported once again to the office of fair trade, trading standards & HMRC for Fraud!!!

I rented a car from this company in October.
The car broke down 20 minutes after leaving the airport.
It then took them 3 hours to come and collect the car and take us back to the airport to get a replacement car.
And now they have taken £312.62 from my credit card without authorisation.
When I rang them they told me this charge was for roadside assistance and refuelling!!
But I cannot get the money back over the phone, I can only email them for it to be considered.

We made reservation to pick up a car from Bergamo airport on 27 October 2018. Unfortunately, our flight was delayed and we arrived at Milan at 2200. I called the number on my reservation voucher to inform them we were arriving late but no response. When we arrived at the pickup there was nobody there. We had to take public transport to our hotel that night. In the process we lost our luggage containing our iPad and other items. I contacted autoeurope the next day and they advised me to contact Interrent. I contacted interrent and they said to contact customer service on weekdays. They advised me to make another reservation which I did. I arrived to pick up the car but unfortunately I forgot my passport in the hotel which was about 2 hours away in Malpensa. I explained this to the customer service representative at the airport but she won’t release the car to me. I offered her scanned copy of the passport, I even video-called my wife to show her the passport and promised to get the passport to her. All pleas fell on deaf ears. She refused to give me her name and her attitude was very unfriendly. When all failed, I decided to go back to the hotel and get the passport. She said I had to come back within an hour or else I would lose the reservation. I explained that it would take at least 2 hours by public transport to get the hotel and that the time she had given me was unrealistic. I called her on my way to the hotel later and she said I had lost the reservation and I wasn’t entitled to any refunds.
I have written a formal complaint to interrent and they have refused to reply to my complaints.
This trip has been the most traumatic for us and interrent is responsible for this to a large extent.

If I could give this company 0/10 I would.

The worst experience we have had with ANY company. We arrived at Faro airport where they tried to sell us their insurance policy. I had arranged car hire damage insurance with AXA before I left so declined this. They then proceed to write 'no insurance' on the top of your booking form. As we didn't purchase their insurance we were asked to go around the car and mark on a diagram of the car where there were damages. The assistant said to us 'there definitely will be damages'. So we headed outside to mark the damages, handed the form back to the assistant (who didn't even cross reference what we had marked against the form with the actual damage on the car) and drove off to start our holiday.

Upon returning the car, we pulled up and handed over our booking form. I'm pretty sure that the reason they write NO INSURANCE in bold letters on your form is to alert their colleagues so that they can try and find any tiny damage where possible. They said we caused a dent in the car (which was hardly noticeable and we must have not marked on the form as it was dark when we picked up the car) and so they proceeded to charge us 350 EUROS. They gave us no explanation as to how they had reached this figure so we were obliged to pay.

They were meant to email the invoice to us but they never did. I tried calling the Faro office, got through to a lady who said I got through to Gold Car and she would go over to speak to her colleague and get her to email the receipt. This never happened. Luckily I managed to get the invoice through our third party supplier (HolidayAutos) as this was crucial evidence we needed to submit our insurance claim.

I even tried calling their 'UK' number to get through to someone speaking a foreign language - when I asked if they could speak English he replied 'a little!' Customer service is shocking.

Avoid, avoid, avoid!

Just Google “Interrent voted worst in Europe”...
This review is for Interrent at Olbia airport, Sardinia.
If you are a masochist and enjoy stress at the beginning of your holiday, I encourage you to hire a car from Interrent which has a simple business model.
1. You are hooked by a cheap price via a broker (and it IS cheap!)
2. Upon collection there is a fairly hard sell of other products, insurances etc which is where they make their money - It’s not via car rental costs.
3. These products are ludicrously expensive equating to annual fees of €8000+ to cover a potential and extremely unlikely, maximum charge of €3000.
Upon arrival, we waited outside for 20 minutes or so. I looked around the Interrent car lot and wondered in which of the dozen or so Fiat 500’s we would soon be exploring beautiful Sardinia.
We listened respectfully to the assistant, who found our booking and laid some car keys on top of the counter on our documentation as she went through the sales process.
We politely declined all of the fabulous offers and car upgrades.
Somewhat bizarrely, at this point, the demeanour of the young lady changed.
She took the keys off the counter and
sternly advised us that because we were more than one hour late collecting our car, it had been allocated to someone else.
No other Fiat 500 was available until after, 6.00PM, some 3 hours later.
Helpfully, she suggested that perhaps we might want to get a car elsewhere?
I declined her generous suggestion and very politely said that we were happy to wait.
We sat outside their front door, on our suitcases, directly in the eye line of the Interrent personnel.
I walked around the car park, counted and photographed 8 Fiat 500’s parked in Interrent bays and waited.
We were in no rush to be anywhere at any time.
Just over an hour later we were approached by a different assistant who allocated our car - one of the aforementioned 8 Fiat 500’s.
Incidentally, none of them left the car park whilst we waited.
The car we were given was dirty, scratched and dented on many panels. The paperwork acknowledged a scratch on the front bumper only. Back in to Interrent, request for another examination of the car and correct documentation of car damage.
A completely disinterested woman came out, mumbled something that I didn’t understand, said “take photographs” and went back indoors.
Wonderful advice which I would never have considered in a million years.
The car worked and was returned hassle free, .......as yet

13.10.2018 decided to rent the cheapest car there for 1 DAY, Smart 20 €. We were served by a Russian girl, who said that you pay 20 € for a car and 40 € for insurance, in the end, we wrote off 150 €, and after we passed it near the airport, another 161 € was written off, it turned out that we paid in addition for some 50 € fine , Premium Security, grade enhancement and so on (in general, like everyone who wrote a review earlier, the same scheme of cheating people) It is a pity that they read the reviews too late! THIS IS A REAL SCAMMER! Do not contact them! Contact only familiar companies! As a result, the rental day cost us € 311! Just awful!

Worst ever company. They run a scam

Never get a car from these guys! Absolute criminals !

I booked a car through Interrent/Goldcar in Madeira Funchal, when arriving to pick up my car the sales advisor mentioned they were providing me with a car which had a small engine and would struggle up the mountains, they suggested I upgrade the car to a diesel for €59 which after some debate with my partner I reluctantly accepted (This is unacceptable in itself for the fact that we rent a car expecting the company to provide you with a adequately powerful engine for its surroundings). When looking at my bill during the holiday I noticed I was charged £96 on top of the £80 I paid. The sales advisor miss-sold the upgrade, I was told €59 and when I looked at the bill it was £96 which is nearly double they quoted. I went back to the office to explain the situation and they said that they couldn't help me that I would have to make a complaint by email, they were rude and unhelpful! A terrible company, I now know why they have terrible reviews and will never rent a car from "Goldcar/Interrent" again.

Inter rent at Toulouse. No dedicated office or staff. Car quarter full of fuel (full to full agreement) which took 1 hour to sort.
While I had the car I was caught on a town speed camera and received a 90 Euro fine which I paid to the authorities.
Inter rent also took £32 administration charge off my credit card for giving the authorities my details.
I will never use them again!
When I tried to contact them about this, there are no lines of communication open!

In Sardinia we collected a little Fiat 500. It was cheap to rent at the start (at £25). On collecting I was told I need to pay €190 for full insurance, and on returning the car I would receive €100 back. The true cost of the car with appropriate insurance was therefore the £25 + €90. I declined as was only doing two journeys. The lady serving STRONGLY (exact words) recommended I took the insurance. I declined in the same basis as above. I asked if she was going to view the car with me, she declined and said it was perfect in line with the condition sheet.

The car was clean inside but filthy outside. I did a once around the car but the cars were tightly packed and the person next to me was doing the same. I just missed the scrape. I drove the two journeys and returned the car later.

Despite the car being dirty, the lady who greeted us on returning the car relatively quickly found a low level scrape. It was on the driver’s side (left) and they drive on the right in Sardinia. I would have noticed if I had knocked the car against an obstruction on the driver’s side along the main roads. The front of a Fiat 500 is about a foot in front of the steering wheel so almost impossible to bump in to anything. I checked a photo that I took of the car after I had arrived at our destination. Through the dirt the scrape can be seen. If a scrape is dirty - it is old, else it would still be fresh and clean.

I filled out a form and advised that the car was dirty when collected. Internet have since charged me, without consultation or discussion, £250 for repairs.

Do not use this company unless you can beat them at their game. They are devious and crooked.

Interrent's Customer Service and rental experience the last 3 times I've rented from them from Stansted has been at best variable, at worst they resort to extortion.
The last time was the last straw. I turned up with my UK license and as the address on the license is not my current living address (I work abroad and pay tax abroad, and thus my Experian check on my UK address fails) I bought a raft of documentation supporting my overseas address which has, and does pass the Experian check. I was told by the lady on reception that she could not perform an Experian check on anything other than the address shown on my License. However if I paid to reduce my excess to £0, then I could have the car. The charge for the rental was £20. The charge to reduce the excess to zero was £116. I ended up having to pay this as Auto-Europe.co.uk would only allow me to rent from an alternative Company to the value of around £130 - impossible as a "walk-in" customer. The conversation was, however recorded and I will be taking this further via the complaints procedure at Auto-Europe. I will NEVER rent from these scammers again (another gent was in the throws of experiencing exactly the same whilst I was there too, 27th September 2018 @ 17:30). I canvassed ALL the other rental agencies in the Rental Village (including their partner, Europcar) and ALL said that this practice is NOT legal and that I'd be able to rent from ALL of them without any problems with the information I provided.
Interrent's practice is extortion - pure and simple. To refuse to perform an Experian check on the address provided on wage slips, utility bills, etc. is in complete contradiction to a previous encounter where they said that this is what I had to provide in order for them to do a Credit check.
NEVER AGAIN

I rented a car at the end of August/beginning of September at Faro Airport. I was a single lady using the car just for me and did hardly any mileage over a 4 day rental period. I returned the car on time, filled with petrol and with no damage. The car was signed in as OK (I still have the check in sheet). I was then astounded to have a 50 Euro charge applied to my credit card the day after drop off, which I have found out is for hoovering out a very small amount of sand (from the bottom of a beach bag) on the front passenger seat. When I explained that the car was checked in as OK, I was told that in the summer they don't usually have time to hoover out the car before sending out to the new customer, but this time they had to!!! I have a home in the Algarve and book at minimum of a dozen hire cars a year. I will ensure that I will never again book with Goldcar/Interrent. Enjoy the 50 Euro hoover charge guys because you will never get any further revenue from me. Absolutely disgusted.

I rented a car from the Brindisi branch, Italy.

When I returned the car, a representative of Interrent tried to charge me an extra 30€ for "damage". There was a 1-inch scuff on the wheel trim. It was impossible that I could have damaged the car. I only used to twice -once to drive to the hotel; again to drive back.

I refused to the sign the document accepting responsibility and the man, Francisco, threatened me with a 1000€ charge if I did not accept the 30€ charge.

I again refused. He told me to go to the airport and expect a 1000€ fee upon my return.

Eventually, he agreed to weaver the fee. Fortunately, I was not in a rush to catch my flight. If I had been, I might have needed to sign to ensure getting to the airport on time.

Not sure how to start, really.
I rented a economic car with Axa insurance, in Faro airport, for 1 week. On the day of the arrival, terminal desk took me almost more time to get the car than the actually flight from Bristol. Unbelievable.
Afterwards I decided to take the company full insurance. Well, if you rent car on any company PLEASE consider pay extra for full insurance or you can have so much hassle.
Now... The nightmare.
Drove from Faro to Viseu (560km). Thought the 6 months Seat Ibiza with 9000km on the clock would be nice, but after 100km it broke. Engine ko. Luckily I managed to drive it to nearest petrol station, on the A2 motorway, near Aljustrel. I rang Inter Rent and promptly they arrange assistance and because car could not been fixed they sent a taxi which took us to Lisbon, to Europcar. Yes, Europcar, the "opponent". Questioned why, and answer was that no other rental company was open at that time. 00:00. In there, I've been told that no car was available. So rang them back and another solution was being studied. Finally at almost 4AM another taxi arrived to take us to Rent a Star company so we could have a car to keep our trip to our destination. Mercedes C180 completely new. But just for 24hrs. It needed to be taken back to Porto airport Rent a Star within next 24hrs. And then go to Inter Rent to pick up another car. Absolutely nightmare.
All this and maybe more than 20 phone calls to try sort out this problem. Needed to cancel plans because of this. Needed to pay petrol from Viseu to Porto (150km), and then back. Adding the cost of the tolls. I will try to get this amount refunded. But nothing pays me the hassle and the poor service of the company.
No one from the approximately 20 phone operators deserve any credit. Not even an effort to help.
Common. Wouldn't be nice to a client to be treated as that? Car broken down. Taxi to Lisbon, fair enough. Courtesy car, fair enough. But then, making me drive to Porto to exchange car? Wouldn't have been better for someone from Inter Rent to come to the client with a car and take the other back? What the heck???
Absolutely miserable service.
Think twice before you hire!!! It only could have been worst if I had a baby or a disable person with me. Other than that, it was an absolutely nightmare!!!

I had never heard of this company but it was an emergency as I needed transport to assist my mother over hospital visits and to collect my aunt from Heathrow who was flying to help nurse so I accepted the offer made. I am a pensioner and money is always the borderline.
I checked with the booking agent who assured me that as I was a UK national and resident in the UK for the appropriate period; as long as I produced my UK driving Licence (which is clean), a current bank statement and a current utility bill then the hire would be okay. As I do not travel abroad I have no need of a passport and previous hires have all accepted the above proofs of identity.
The first problem was at Heathrow; the shuttle instructions were to go to Stand 18 at T2 and wait for the shuttle bus. At Stand 18 the signage however ask you to phone for pickup, already another expense and it took three phone calls to get through due to the noise of the adjacent taxi rank (air pollution level quite high!)
The MAJOR problem was the fact that the receptionist who dealt with me was aghast that I had no passport and refused to accept the proofs I had brought with me. I explained that I had checked with the booking agent and had their assurance that these would be acceptable but he insisted that their rules were specific that a passport or international proof of identity MUST BE SUPPLIED (What is a valid driving licence with a photograph if it is not a recognised form of international identification) . He then insisted on doing an address check and then said that I could hire the car PROVIDED I PAID FULL INSURANCE COSTS OF £300. Naturally I refused and walked away quite angry and insulted.
Further research of InterRents conditions showed that the address check is a requirement but the proofs I had already brought with me would also be needed and THERE IS NO MENTION IN THE CONDITIONS THAT THE HIRE IS DEPENDENT OF ACCEPTING FULL INSURANCE..
The attitude of this company to UK residents without passports is insulting, one is made to feel like a pariah and borders on a strange racism of the commercial kind. I am also furious that the receptionist who dealt with me was clearly wrong about the proof I had brought with me and the fact that Full Insurance is a condition of the hire. It just shows to me that this company seeks to squeeze its clients and God help the wallets of those who use this company. It is the first time I have been insulted in the UK for being a UK National just because I do not carry or hold a passport. If it was possible to give this review minus stars then I would be happy to do so MINUS 100 seems plenty

Just as well I read some previous reviews and brought along my passport, otherwise I would have been denied car rental. I booked via a well-known online broker and even though my booking confirmation clearly stated 'unlimited mileage' the agent denied this is valid and imposed their own terms of limited daily mileage. The car had a slow puncture which only became apparent after driving some miles and no way I could have spotted this on pick-up. Even though I'm willing to give them the benefit of doubt that they didn't know about this, the fact that the car had no manual and no indication anywhere of what the tyre pressure should be is unacceptable. Furthermore, the two contact numbers given on the rental agreement turned out to be invalid so it was impossible to contact them. Two stars only because I got a slightly better car than ordered with SatNav and reversing camera and the car itself was in good order.

I booked a car on the interrent site to pick up at Gatwick Airport. After waiting 20 minutes at the shuttle stop and seeing another hire companies' buses go round several times, I rang the office and they told me it was just leaving. Another 20 minutes and I rang again - they told me it was stuck in traffic. Another 20 minutes - still stuck in traffic. I was very cold by this time so I decided to take a taxi. When I tried to complete the booking process, I was told that they couldn't accept my booking because I had presented a visa debit card - although I used this same card with them several times last year. But, of course, they could process the booking if I took out their very expensive excess insurance. I refused and took a train instead. I later checked on the booking form and it only says that you have to bring the card with which you made the booking. You only discover that a credit card is required if you go on to their website separately to read all the conditions - it should made crystal clear before you book. I was happy with my experiences with Interrent last year, but I will certainly never use them again.

My booking was for a car from Interrent at 1pm which was about 10 minutes after my flight touched down. I was told on my confirmation to phone for the shuttle bus which I did once I cleared customs at 1.15 (I have proof of this on my mobile phone).

I waited and waited, phoned them again twice (its an automated system) and after waiting 45 minutes in desperation I asked one of the other drivers. He told me that actually I had to get the shuttle of the car company next door, Kingparking, but there was no mention of this on the booking confirmation. I have attached photographic evidence of the signage on the shuttle that Interrent use and the instructions on the booking form underneath.

Collection Information
Please, collect your car from INTERRENT RENT A CAR. On arrival at the airport, after collecting your luggage, please go to Terminal 3 and take the lift to the Departures level. Once outside, go to the external lane in the yellow spaces created for the Bus stop marked as "Off Airport", in front of the Airport Control Tower. Please call on +39 0689830777 (ext. 1) to request the free shuttle bus service, which will collect you there and take you to the INTERRENT office located a short distance from the airport.

When I arrived at the office there was a long queue. I took a ticket and waited a further 30 minutes to be seen. The sales assistant started making a big performance that as I was over 59 minutes late for my booking (for which I had paid you the total in advance) it had been cancelled and that the only way now to retrieve it was to pay an upgrade charge of 11 euros a day + tax. I explained that I had been waiting to be picked up but he basically told me that I could take it or leave it, the company made him do it and it made his life hell but he had no choice, yada yada.

I was now in the middle of nowhere without a hire car I had little choice but to pay the extra charge. And additionally, while I was waiting I witnessed someone else who had received the same treatment.

This is a completely cynical and unethical approach to extorting more money from their customers. Even Goldcar give you 6 hours to pick up your car but it seems that Interrent do everything they can to try and make you exceed their arbitrary 59 minute cutoff period.

Sincerely

Steve Parr

On 17 Sep 2018, at 14:20, DoYOUSpain Help wrote:

Dear Steve,

Thank you for your email.

Interrent confirmed us that you collected the car at the airport at 14:49 hours.

Kind regards,

Laura Corella
DoYouSpain.com

Dear Laura,

There is no argument about that.

The point is that I phoned Interrent within 15 minutes of landing to pick me up and they kept me waiting for nearly an hour before they collected me.

I complied with the instructions on the booking confirmation to await collection from the airport.

So they cannot reasonably make the claim that as I was over 59 minutes late collecting the car that my booking was invalid unless I paid an upgrade surcharge when they took an hour to pick me up in the first place. Also, the minibus was labelled ‘Kingparking’ and not ‘Interrent’. There is no mention of this on the booking confirmation so it does seem like a deliberate ploy to make customers late so they can cancel their contracts according to the smallprint and then extort more money from them.

And as I told you in my last email, I have proof of the time of my phone call to them and photos of the minibus they sent.

Copies of this email will be going on DoYouSpain, DoYouItaly and Interrent websites on Trustpilot.

Please contact them ask ask them to reimburse my payment.

Best

Steve Parr

Like many others I was a victim of their underhand practices. Would not deal with me at all , even Barclaycard could not get any response ! Rentalcars to the rescue ! Will not risk them again !!