Interrent Reviews 309

I rented a car from this company in July for a week through Opodo. I paid for the cost plus insurance and was informed that I would leave a deposit of £1000. My problems started from the time I went to pick up the car. They refused to give me the car because I did not have a passport with me although I had other forms of ID. I had queued for 20 minutes. After returning with the passport, I found that the car I had hired was not available. Instead I was "upgraded" to Nisan Qashqai, the catch I had to leave a deposit of £1,409. I was told the money will not be debited from my account but will be held until I returned the car. The car was new. It had no petrol in it. On my way home I had to fuel. My problems began when I returned the car. The car was checked and signed off and when I went to the office to ask about the deposit the very rude girls at the counter at Heathrow told me that i should have read the terms and conditions stating that the deposit will be returned from 14 and 28 days. However, on the day of return, they debited my credit card with £1,409. After 3 weeks I called and was informed that the deposit will be returned at the end of week. After a month nothing was happening. I called the customer service number and on the receipt and they said the cant help me and I should deal with Heathrow where I took the car from. I called and was told there is a technical problem and they cant return my deposit. After many calls and 2 months I received an email from Spain asking for my bank details to send the money. At the same time I received an invoice £88 claiming that I had returned the car with half tank of fuel . On top of that they charged me £20 penalty and VAT. This is despite holding my deposit for 2 months during which time I paid credit card interest. To make matters worse they refunded only £1,293.77 on 31/08/18 meaning they deducted £111.23 rather than the £88 stated in the invoice.
This is the worst company i have ever dealt with. They are just a fraud. There staff are rude. Customer service is a joke. My advice is not to deal with it. I wish I had read the reviews before booking with them. I am planning to take them to a small claims court.

This business is no better than a fraudster. I returned a car with a full tank of fuel and no damage. I had to wait an hour to get my car checked, the alternative was to leave the keys and have no signed forms, clearly what they want. They signed the form confirming no damage and a full tank of fuel. They do not automatically give you a copy of the return form, I had to insist on a copy being photocopied. Thankfully I also had photos.

I then get charged for fuel a few days later. I have raised this via the booking agent (Ryanair), twitter and their customer services. All of whom have not responded once provided with the evidence. I have now had the hassle of having to block the payments which whilst it will be fine as I have all the evidence has taken an hour of my time. They clearly hope to make money from you not having the photos / signed return forms or giving up.

Worst ever car rental experience! Pick up bus arrived after 3 dropped phone calls and more than an hour waiting at pick up point! Driver's excuse was that they were busy, but upon arrival at collection point I realised there were 2 pick up buses and they didn't move for the whole duration I was dealing with pathetic behaviour of desk staff! Excess cover was increased from £300 to £1400 and it had to be paid by a credit card! The booking was made from rentalcars.com who never sent any document suggesting the excess would be £1400. Another £12.50 was taken saying it was fuel cover, later that turned out to be a lie. Rep from interrent said it was charged because I rented a 'Diesel car', but I never requested a diesel car specifically and demanded this to be refunded which they denied. A complaint I made to rentalcars.com was upheld and they apologised and refunded the money! The excess deposit was returned after nearly 3 weeks! The site guys who hand over the cars are equally trained scammers! The car did not have a full tank which the gauge clearly showed. However, I was made to believe all new 18 plate peugeot cars have a problem with the gauges. As I was already late for the business meeting, I drove off believing the person. I realised it was also a lie when I filled up the car before dropping off. This time the gauge went up all the way as it supposed to. So they scammed a bit of fuel money off me too! Stay well clear of them if you do not want to ruin your business or leisure trips!

THE WORST CAR HIRE COMPANY!!!!
I arrived at the desk in Sicily.We were over an hour late because the plane was delayed and we also had to wait at the internet desk.
I handed over my pre paid pre booked voucher to be told my booking had been cancelled because i was over an hour late.
i could now rent a new car if I paid 90euro extra.
was told my car had been given to someone else however there were 4 Fiat 500 in the parking lot!
When i complained to Interrent & AUTOEUROPE I was told you excepted the new car therefore that was the end of the matter.
I had no choice in excepting the new car as my booking had been cancelled, so obviously I was stuck at the airport with no car!
As for it being cancelled because i was more than an hour late, this is ridiculous as I'm sure customers arrive every day late at all the airports.
I have used Interrent and Autoeurope many many times all over the world and I will NEVER use them again. Utterly non existent customer service from both companies.

Worst car hire company I have ever dealt with, swindled me out of £250 and refused to refund the money-DON'T RENT A CAR from them in any country.

Hi,

Totally agree with everyone, worst company I ve ever seen. I have also been robbed. The worst thing is that when you read the T&C you realise that Interrent is only a website and that the contracting party in the doc is Europcar........How is that possible that such a group has to steal from their clients the way they do ??!! So for me it is Europcar to whom I say never again, ever.....

Inter Rent are so bad that they rate as the worst car hire company I have come across, and I travel extensively. This evening, their representative at Edinburgh airport was rude, condescending and showed zero empathy. Indeed he appeared to take pleasure in the distress suffered by me and my wife when we found we had made a simple error in the pick up time for our rental. We were abandoned with no car and asked by the representative to leave his desk. Avoid this company at all costs.

Hello,

I am writing here to share my recent experience with Inter rent which has been extremely disappointing.

I rented a car for 4 days at their agency based in Catania Airport, Sicily.

When picking up the cars, I have presented my American express Credit Card to the receptionist as the T&C stipulated that it was accepted by the company. However, their system rejected the Amex and the receptionist asked me to provide another credit card or pay insurance for €160. Since we were in a hurry, I had no choice but paying this insurance knowing that I could request the refund by calling their customer service. Especially that it was a problem is their system.

During my stay in Italy, I have tried to call the company several times but no one picked up the phone. After 2 weeks waiting time, sending 3 emails and messaging on FB to communicate the issue, Inter rent finally came back to me to tell me that it was my fault and they are refusing to reimburse me the amount that they should have never charged initially.

I’m very disappointed by the service and the way Inter-rent is handling this situation, especially that it’s their own responsibility. Inter rent is not respecting at all what has been communicated in their T&C which is clearly stipulating that American Express are considered as “Accepted Credit Cards”.

I have discussed with other people that used inter-rent and it seems that many of them experienced the same problem. Their agents told them that the system did not accept the Amex and pushed them to pay for the insurance instead.

Even worst, their customer service is rejecting the responsibility on their customers instead of providing a professional service? All of this for an amount that is lower than €160?

I will never use this company again, it is the worst customer experience I ever had renting a car and my advice to people reading this post is to not use this company as you will be clearly disappointed.

Arrogant service, ekstra cost of 70€ because out plane was 1,5 hour delayed.
Waited long time for getting out car.

Booked a car with the Birmingham (BHX) branch. I didn’t take it for a number of reasons;

•Tried calling the location over the course of an hour the day prior to double check the documents they required and deposit amount. No answer. Extremely frustrating.

•On arriving the next day, I was informed it’s £1400 deposit, despite having paid for insurance. I now needed to pay an extra £250 to reduce my excess to £400 or stay with the £1,400 excess. Only problem being, I didn’t have all the ‘correct’ documents, so I would HAVE to pay to reduce my excess.

•No car would be ready for another 4 hours (it was 1pm and I’d booked to collect at 11am).

•Now call me over cautious, but after seeing the manager being arrested and searched by the police.. right there at the rentals desk, didn’t fill me with confidence that these are people I should be allowing to have copies of my ID and credit card info..

I left with no car and three weeks later there’s still no refund. Just avoid them!

Absolutely agree with every other One Star review on this site. Very poor service all round from Interrent - rude and unhelpful staff (Heathrow and Customer services, which, incidentally, is in Spain....), poor standard of vehicle (dirty inside and out. Also, first car they allocated had a broken fuel cap, so could not be opened. That would have been really interesting if I'd found myself on a service forecourt somewhere with an empty tank and no way of opening the filler cap....luckily I checked it when I was doing my delivery check, coz they sure as heck hadn't noticed or logged it!), taking extra money from my credit card after the car was returned on time, with no damage and a full tank. When asked why they took the extra amount, no one had any information! Since when has car rental been a licence to print money..? Ah yes, since Interrent. Please people, read these reviews, listen to what others are saying and never, ever, rent a car from this company - even though they may look as though they are the cheapest, they will UNDOUBTEDLY work out a lot more expensive and will cause you a lot more hassle! In the end you get what you pay for..........lesson learnt, and I will never use this company again nor will I recommend them to anyone. Quite the opposite in fact. If I could have given them 'zero' stars, I would have, coz they don't even deserve the one star I've had to give them!

Booked a car through HolidayAutos for collection at Gatwick,
I collected the car OK but later that evening a noticed some damage on the passenger door which I was fairly certain was not down to me, luckily I was staying at a hotel near the airport and returned the next morning, lo and behold they did have a record of the damage but it was NOT recorded on the papers I received so was able to start my journey.
When I returned the car with no extra damage, all smiles but a few days later I noticed an additional charge for excess mileage on my credit card,
the distance covered was below the threshold, the car was a small Fiat,
I concluded the spedometer was actually recording KILOMETRES not MILES, big diffreence, after an immediate complaint I eventually received a refund after some weeks but could do without all this extra hassle.
Fist and last time i ever use this company

Absolutely disgusting service. I booked from Australia and received a voucher saying I needed to bring a valid driving license. Once in the UK, I arrived at the Heathrow branch and they insisted I needed an international drivers license even though this was not stated on the rental voucher. Of course I could not provide this as I live in Australia! They were incredibly rude, unhelpful and would not listen to me at all. They would only rent me a car if I paid full insurance which meant a 100 pound rental became over 350 pounds!! I needed the car right then so had no choice. They are thieves and provide horrendous service. Never ever use them!!!

I booked through RentalCars.
My plane was delayed by nearly 3 hours last Sunday 15th July.
Arriving at InterRent booth at Stansted at 21.15 there was no-one there.
All locked up!
You provide flight details as they are supposed to be tracking delayed arrivals.
There was not even a notice to tell customers what to do if no-one present.
Unbelievable!
Inside the the Car rental Village someone on the Enterprise desk said they'd gone home, and suggested I speak to Europcar.
Europcar (who until recently I understood, owned InterRent) explained they'd been asked to handle late arrivals (there were 4 of us there and another 10 or so expected later)
The Europcar guy handling this issue was on his break, and we were asked to wait until his return in 40 minutes!
In fact he turned up within 20 sensitive to the issue of agitated customers (not his!)
Full credit to the Europcar guys who handled the check-out efficiently but were clearly p****ed off with the situation.
Even though they might have been the cheapest option, I'll never use InterRent again!
Totally unprofessional.
Probably understaffed by demotivated people.
Returning the car (which was upgrade to the one I ordered-little consolation I should add), there was one person in the booth with about 6 or 7 agitated customers waiting for their cars.
I was running late so the guy said go the Europcar check-in, the guy handled it quickly and efficiently.
Full marks Europcar, nul points InterRent.

This company are money thieves and you won't save any money at all. They are scamers.

On the car pick up day, they pressure you to sell you an overpriced insurance for £200+. We didn't take it as we had our own insurance far cheaper and we were alerted after booking with them on how this low cost companies operate.
We took the Fiat 500 and the issues arrived on the moment of return. We didn't spot any damages when reviewing the car. When returning the car, two of their agents where very carefully inspecting the vehicle until one of the men said after touching UNDER the frontier, that there was a damage. This is something that barely can be seen visually unless you lay in the floor or neither it can be seen if you take a pic of the vehicle cause its UNDERNEATH the frontier. With no documents to demostrate it was already there before us, they made as pay £230+ on the day of return. We are afraid they don't repair this damages and keep on doing the same scam to next customers. We don't trust this company. WATCH OUT!

I am raising this issue now and will bring it forward as what happened is the most unacceptable and
unprofessional behaviour a business could do. I have been using Autoeurope for almost 10 years now
and always extremely satisfied with both Autoeurope and suppliers.
The case is as follows:
After I hear a delay on my flight due to strike in France I contacted both Autoeurope and Interrent
for advise. Autoeurope informed me that Interrent didn’t have out of hours (as my flight would be in barcelona around midnight) but ensured me that I could get the vehicle on the following day as my booking was for 24
hours from the contracted collection time. So I contacted Interrent in Madrid and the attended
after checking my booking informed me that the office in Barcelona would be opened from 7am and I
could definitely pickup the vehicle on the following days as bookings are kept for 24 hours
therefore same information Autoeurope had informed me. Happily I stayed overnight in the airport
(in front of Interrent desk) as my flight arrived at 23.50. When the office opened all good,
booking confirmation, etc all going smoothly until the moment of handing the car keys the attended
said that I needed to pay €71.87 euros extra FOR AN UPGRADE ON THE VEHICLE. I have inquired and argued about this, tried to contact both Autoeurope and Interrent but both offices were closed as this was 7.30am
Saturday. I had to be 80km away of Barcelona at 10am for a wedding ceremony and wouldn’t be able to do so using public transport so I was literally obliged to pay the extra fee.

I have been using Autoeurope and other suppliers around the world many times during the year and
that is the very first time a business claim that there is no vehicle (from the category I have
contracted MINI CLASS or similar) and forcefully put the customers against the wall and charge
extra fee for having an upgrade on the vehicle that supposedly meant to be there in accordance with
the agreement. To make things even worse they gave me no option but paying the fee and blaming
Autoeurope for the fate. All the 3 employees on Interrent desk saying that I should rent vehicle
straight with then rather than through Autoeurope. Really?! To deteriorate the case when going to
the parking I was giving a Fiat 500 which clearly is on the MINI CASS category on both websites and
more, the vehicle Volkswagen UP was on Interrent parking bays so I inquired an attendant from
Europcar that was nearby. The Europcar attendant confirmed that the Volkswagen UP that was there
belonged to Interrent and to my shocking state I was told that this is becoming a common practice
by Interrent.

I felt utterly cheated by Interrent and couldn’t believe on what had happened on the day. I was humiliated on Interrent desk by the attendants saying that the problem was theirs but Autoeurope and forced to pay over €70 euros to get an upgrade!

I also found this a criminal practice that I am willing to take further as I believe many other
Autoeurope customers are passing through the same problem over and over again.

I truly expect Autoeurope to intervene, sort this case, refund the extra fee I paid for the forced
upgrade and review its business with Interrent.

This is a disgusting thieving company!!
Agree with all of the points made by other reviewers in terms of ridiculous add-ons, worse than most car hire companies e.g. charging to clean interior etc., however, it was much worse than that for us.
We dropped the car back out of hours with a full tank of fuel, two hours before our contract end time, as had been agreed. Once we were back home, we received an invoice where they'd charged us an extra day (claiming we had dropped it back 14 hours after we actually did) and for fuel (even though it was full). A very long story later (with expensive phone calls and lots of time wasted) and they're refusing to refund our money, saying there's nothing they can do, and saying WE have to get in contact with the CCTV company if we want to prove what we're saying (even though they have zero proof otherwise).
Do not use this outrageously awful criminal company!!

I would like to share the horrible and frustrating experience we had at the Interrent Heathrow car rental office yesterday i.e 25th June, 2018.
we booked a car via Ryanair despite the overwhelming amount of negative reviews specifically about your heathrows office we still went ahead with it and now deeply regret it.
I would be very generous if i call the staff in this office scammers, liers, extremely rude with an attitude and they wont give a crap about any of the customers, especially the manager who refused to give us her name but she was a lady of seemingly asian descent. (like me). they were just aggressively trying to oversell their products which probably they were trained to do but it was so obvious what they were doing.

the atmosphere in the office was agressive (agression from your staff), uncomfortable and highly tense.It was not just us, other customers were complaining too and people were shouting as well as the staff there with their manager leading the shouting.

Ryanair only mentioned four compulsory documents to get the car, 1. credit card, 2. passport 3. driving licence and 4. the voucher for the parking booking from ryanair.

The staff at this office asked for a paper proof of address which is insane. who in this day and age keep paper copies of their bank statements or even utility bills. ours is all online as we all are saving the planet by reducing the paper footprint. despite showing the staff online bank statements, council tax statement, phone bills on my phone. they still refused to give us the car.

but hey, they wont need the 'PAPER' proof of address if we buy their insurance extras for almost £180. in the end we did not get the car.

We booked Interrent through Rentalcars,com, trusting their GLOWING REVIEWS but in reality my experience of INTERRENT WAS APPALLING. I wish I'd looked on TRUSTPILOT as the predominantly poor reviews of Interrent there mirrored our experience exactly. Our £75 rental was about £10 cheaper than the other companies, however, in spite of having an external car rental insurance policy, we had "breakdown Insurance" forced upon us by the guy on the desk. I felt really annoyed and later I read other Trustpilot reviews where customers had been turned away due to a technicality when they wouldn't pay the extra insurance. We heard the desk staff are on commission so it seems they lose nothing by sending people away.

These people could teach the Gambino crime family a thing or two. I paid for collision damage waiver when I booked on line, yet when I arrived at Manchester airport was told I needed to pay another £12.50 a day 'peace of mind insurance'. I declined saying I already had CDW. Then you need to put a £1400 deposit with us on your credit card, they said. OK, I said, knowing this to be scam but pushing them, In that case, I was told, we need two pieces of ID showing address. As I was coming back into Manchester from two months in the USA, I didn't have this. I crumpled and paid the £150 peace of mind insurance. This was partially refunded by expedia, with whom I had booked the car originally and they agreed I'd been had. There's a reason why their rates are lower than anyone else. There's a reason they're in their own little portakabin away from the other, legitimate car hire firms. When i took the car back, there was a long line line of people arguing with the rep at the counter. They had my great sympathy