I was really impressed with Simmer Eats’ service when it came to subscription, ordering, and delivery - everything was smooth and efficient. However, I was very disappointed by the comple... See more
Company replied
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Truly excellent service. Emile Henry Mini Baguette Baker bought for a well discounted price. Same day dispatch, next business day delivery. Some really nice touches - handwritten 'thank you' card and... See more
So seldom to find courteous, efficient and prompt service these days. One has to be so aware of sharp practices with on line shopping as honesty is now a rare commodity. Was delighted to find this he... See more
Company replied
Great service and delivery. Lovely note in the package from Lucie which was unexpected, it just added the personal touch. Bread baker excellent. Hadn’t used one before, but it works well, and cook... See more
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Company details
Written by the company
We hope you enjoy your cooking journey, we want you to share our enthusiasm whilst appreciating all the wonderful values these home and kitchen brands will bring to your kitchen. Shop online or click and collect at our local store at the Trentham Estate in Staffordshire.
Contact info
Unit 39, Trentham Retail Village, Stone Road, ST4 8AX, Stoke on Trent, United Kingdom
- 01782572919
- info@simmerandslice.co.uk
- inthehaus.co.uk
4.4
Excellent
302 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service, fast turnaround for delivery and a wonderful hand written note in with my order.
Just a lovely company to deal with.
March 22, 2022
Reply from Simmer and Slice
Thank you :)
Great product and brings a lot of…
Great product and brings a lot of enjoyment to our kitchen and cooking.
Couldn’t believe an order placed at midday was received am the following day
March 17, 2022
Reply from Simmer and Slice
We all love cooking? Well we do! Hope you get as much enjoyment as we do with our products!
Extremely pleased with their service
I used them for the first time and I am extremely happy with their service. I’ve ordered large Wusthof cutting mats; by mistake they’ve sent me small ones. When I called them , they were very helpful; immediately sent the right size ( the next day!) and wanted me to keep others as an apology. I thought this was very good service. They won me!
March 17, 2022
Unprompted review
Prompt delivery
The lingots arrived the next day but I guess that should be expected given the high delivery charge
March 17, 2022
Try updating your website.
March 11, 2022
Reply from Simmer and Slice
Mark, my apologies you feel this way. We do update our site daily, we missed one image for which we can only apologise. We sent you the very latest product instead of the old one from the brand for which you ordered, the latest slightly tweaked version. You weren’t happy with it, we collected said product and refunded. All done in a week. We are only human! Our product image has now been amended! Take care. HAUS
Great product great service & great price. Thank you
March 9, 2022
Good service
March 2, 2022
Fantastic customer service department and high quality products.
I contacted ilovehaus about sourcing a spare part for an item that they stock. The support team went 'over and above' to track down the part and, in this instance, supplied it cost-free although the problem had not been 'of their making'. They have a new customer for life and I love the quality of the brands that they offer.
February 25, 2022
Excellent service
Ordered a tomato knife. Excellent service from start to finish. Item arrived very well packaged. I was unable to find an exact replacement for my vintage tomato knife but this one a very suitable alternative. Would definitely recommend this company if you expect good service.
February 18, 2022
Unprompted review
Packaged well
Packaged well, arrived in good time. We even had an email advising us that delivery would be delayed as the ferry was cancelled due to adverse weather. Excellent service. We would recommend this company.Not used the item yet as it is a gift, so cannot comment on that.
February 17, 2022
I am happy to order at ilovehaus
The packaging was solid and arrived without any problems.
It was accompanied by a message and I thought it was a very good customer service.
I would like to purchase the product again
February 15, 2022
Just perfect
Great service, prompt delivery, great price and a bonus free gift… just perfect!
February 10, 2022
Brilliant responsive customer service…
Brilliant responsive customer service and top brands!
February 6, 2022
Faultless in all aspects
January 25, 2022
Great Customer Service
I am deeply impressed by the level of customer service I have received from ilovehaus and SanPan overall. The team has been fantastic in the way they have supported me through queries and the level of understanding and empathy was unparalleled to any other experience I had. They have definitely gained a very loyal customer.
January 24, 2022
Unprompted review
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