Invisiblehearingaid Reviews 8

Items sent not as advertised. Same problems with other reviewers. They insisted in using Paypal for payment a Company with less than glowing reviews. Had to wait weeks to get refund then it was £5 short. Blamed Paypal for service charge. No refund for return costs. Just got the £5 with an additional £1.
Not a company I would trust again.
AVOID AT ALL COSTS.

This company or whatever they call themselves are an absolute disgrace. Once they get your money they don't want to hear from you if the hearing aids don't fit your ears. They a definitely not invisible!. When I put them into my ears they fell out after a couple of seconds, no way they would fit my ears. I have emailed and messaged them 21 times and only one reply telling me they are inundated with customer orders, huh I bet they all want a refund like me. . I live in Melbourne and I waited for a month for them to arrive. I am so angry that they won't reply to me I want my money back. I can't find the return address either so I am at a loss as to what to do. Has anyone managed to get a refund?, Please let me know what you did ?. Thank you

This is an addendum to my previous negative reveiw of the company. It would be completely churlish of me and certainly not fair if I were to not to report the following: Since posting my stinging experience of doing business with this company and reporting it to PayPal, I have received a refund.

The following message was sent to the company upon receiving the ear pieces, yet as no reply was received it was re-sent a few days later, in that message I advised the company that failing a response I would be forced to seek other avenues to attract attention. As over a week later, the company has never bothered to answer my message nor even acknowledge it has received my query, I feel I need to advise others, who may be contemplating buying the hidden hearing device, that the company does not appear to view customer service as importantly as it perhaps might.

"The instruction book is inadequate and appears to have been written by an illiterate, furthermore, I am not completely happy with my purchase. For example, what am I to do with the wafer-thin plastic cones? They seem to be additional pieces to be fixed on to the hearing aids, but the instruction book does not say. In my opinion they appear to be flimsy items that might get stuck in my ears, other people might agree. Additionally, small screwdrivers are included, with absolutely no explanation for why they are there, presumably to change the batteries, but where and how will the batteries be changed? On your website, there is mention of a ‘Wax Guard’, but it was not in my package, nor was there any reference to it in the instruction book. Finally, I was instructed to charge the ear pieces, initially, for 8 hours, however, the green light appeared after only an hour. My question therefore, is this: will I damage the earpieces if I continue to charge them for the 8 hours, again this is not mentioned, which appears to be a serious oversight?"

The above could have simply been covered in a comprehensive and literate manual; and should that manual be available to download on-line, it would not only give the customer a more confident feeling in the company, but also save the company the expense of having that tiny, difficult to read and totally inadequate instruction book printed.

Ted Moss.

Don't Buy They don't work very poor quality, seller doesn't respond to emails and no chance of getting money back at all.

Disappointed with after-sales 'service'. The original hearing aid caps are too large but I am unable to remove them, as per instruction booklet, in order to change them for the smaller size. Despite several emails asking for help, these have been ignored

Bigger than I expected and certainly not invisible! The charger is not EU type so adapter needed. But really does improve hearing.