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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and value, often noting that items arrive exactly as described and pictured. The delivery service is frequently highlighted for its speed and efficiency, with many people appreciating the prompt arrival of their orders. The overall service is also commended for being brilliant and easy to use, making the ordering process smooth and straightforward. However, some customers experienced issues with their orders, specifically regarding incorrect sizes or missing components upon arrival. A few other people also felt that delivery times were unreliable, with orders arriving later than the stated 1-2 working days, causing inconvenience for their projects. There were also isolated reports of damaged packaging upon delivery.

What people talk about most

Product

Consumers generally express satisfaction with the product quality. Many reviewers highlight the high quality... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the prompt and speedy... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of items, such as... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers found the ordering process easy and efficient,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the company as lovely to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered Eco Slates and unfortunately the courier DHL, never bothered to deliver them. Contact Ironmongery now and they tried their best to get DHL moving. Unfortunately DHL did nothing. We dealt with... See more

Company replied

Rated 5 out of 5 stars

Ordering was very easy on line and the stainless steel splash back arrived expertly packed and in excellent condition. It fits the wall behind my cooker perfectly and looks fantastic. I am very please... See more

Company replied

Rated 5 out of 5 stars

It's always a lottery dealing with a Company for the first time and when my order didn't turn up on time I felt a bit anxious. However, after an email querying my non- delivery I had a reply saying i... See more

Company replied

Rated 5 out of 5 stars

There was an initial problem when an incorrect Items was sent, right item, wrong size.In fact about half the size I had ordered. the s/s chopping board was of little use to us. I contacted the c... See more

Company replied


Company details

  1. Kitchen Furniture Store

Written by the company

Ironmongery Now is your one-stop-shop for hardware, DIY, and ironmongery needs, door handles & knobs, kitchens and more. Operating for over 20 years to become one of the leading suppliers of ironmongery and hardware. We offer a diverse range of products that are delivered straight to your door. Shop now for quality products.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

144 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

simple process you measure your size…it's what you get

simple process you measure your size and it's what they cut it came exactly 1000×825my measurements

December 6, 2025
Ironmongery Now logo

Reply from Ironmongery Now

Hi There,
Thank you for your wonderful review! We pride ourselves on making the bespoke listings easy to process and use for our customers. We are so glad that your order was delivered to your exact requirements.
Kind regards,
The Ironmongery Now Team

Rated 5 out of 5 stars

Excellent service

Excellent service, excellent product and great price. Staff namely Megan, so helpful a real star.
Would definitely recommend.

December 2, 2025
Ironmongery Now logo

Reply from Ironmongery Now

Hi There,
Thank you for such a wonderful review! We are so pleased to hear you received excellent service and will be certainly letting our colleague Megan know! It is great to see that you would recommend our products to others. Wishing you a Merry Christmas!
Kind regards,
The Ironmongery Now Team

Rated 5 out of 5 stars

Totally satisfied

Great product, speedy delivery.

December 2, 2025
Ironmongery Now logo

Reply from Ironmongery Now

Hi There,
Thank you for your lovely review! It is great to hear that you were totally satisfied with your order and the delivery.
Kind regards,
The Ironmongery Now Team

Rated 5 out of 5 stars

Great quality good price

Great quality good price. Would recommend

November 8, 2025
Ironmongery Now logo

Reply from Ironmongery Now

Hi There,
Thank you for your wonderful review! We are so pleased that you would recommend our products to others, and you were happy with the quality and price.
Kind regards,
The Ironmongery Now Team

Rated 5 out of 5 stars

Excellent quality and value

Excellent quality and value, description of product exactly right.
Delivered very quickly.

November 23, 2025
Ironmongery Now logo

Reply from Ironmongery Now

Hi There,
Thank you for your wonderful feedback. We are so pleased to hear you are happy with your order and the quality of the item.
Kind regards,
The Ironmongery Now Team

Rated 1 out of 5 stars

Wrong screws

I received the product but the screws with the product are wrong. I am unable to install the door handles because of the screws. I did sent email to supplier over a week now but no response.

November 9, 2025
Ironmongery Now logo

Reply from Ironmongery Now

Hi There,
Thank you for your feedback, I am sorry to hear that your had an issue with your order. I have just checked our message centre and I am unable to see any messages from yourself in regards to your order. Please could you re-send the email you have sent to us to: sales@ironmongerynow.co.uk and I can look in to this for you.
Kind regards, The Ironmongery Now Team

Rated 5 out of 5 stars

Excellent service- quick and efficient…

Excellent service- quick and efficient - great on price

November 19, 2025
Ironmongery Now logo

Reply from Ironmongery Now

Hi There,
Thank you for such a wonderful review! We are so pleased to hear that you received excellent service and everything was quick and efficient!
Kind regards,
The Ironmongery Now Team

Rated 5 out of 5 stars

Quick delivery

Quick delivery, good communication and high quality product.
Can recommend this company.

November 19, 2025
Ironmongery Now logo

Reply from Ironmongery Now

Hi There,

Thank you for taking the time to leave such a wonderful review.
We are so pleased you are happy with your product and the service you have received from us!
It's great to hear that you would recommend us to others.

Kind regards,
The Ironmongery Now Team

Rated 5 out of 5 stars

Door Furniture

Website was easy to browse with useful information associated with products and there fire regulation requirements.

Once ordered product arrived within a few days.

November 3, 2025
Ironmongery Now logo

Reply from Ironmongery Now

Hi There,
Thank you so much for such a fab review! It's great to hear that the website is easy to use and has all the information you required.
So pleased the order arrived within a couple of days as well.
Kind regards,
The Ironmongery Now Team

Rated 5 out of 5 stars

Door Stops

Good customer service, good product, well priced

October 25, 2025
Ironmongery Now logo

Reply from Ironmongery Now

Hi There,
Thank you for your wonderful review! We are so pleased that our team has given you great customer service and will relay this to them. We are also so pleased you are happy with your product!
Kind regards,
The Ironmongery Now Team

Rated 5 out of 5 stars
Ironmongery Now logo

Reply from Ironmongery Now

Hi There,
Thank you for your wonderful feedback! We are so pleased you are happy with your order you have received from us.
Kind regards, The Ironmongery Now Team

Rated 5 out of 5 stars

Great service very quick delivery

Great service very quick delivery

October 8, 2025
Ironmongery Now logo

Reply from Ironmongery Now

Hi There,
Thank you for such wonderful feedback! We are so pleased you were happy with the service and delivery you have received from us.
Kind regards,
The Ironmongery Now Team

Rated 5 out of 5 stars

Absolutely brilliant service and the…

Absolutely brilliant service and the packing was excellent

October 13, 2025
Ironmongery Now logo

Reply from Ironmongery Now

Hi There,
Thank you for your wonderful feedback! We are so pleased to hear you received brilliant service and the packing for your order was excellent!
Kind regards,
The Ironmongery Now Team

Rated 5 out of 5 stars

Really happy

Really happy , thanks

September 28, 2025
Ironmongery Now logo

Reply from Ironmongery Now

Hi There,
Thank you for your wonderful feedback! We are so pleased to hear you are really happy with your order.
Kind regards,
The Ironmongery Now Team

Rated 5 out of 5 stars

Chopping boards

Beautiful product - 3 steel chopping boards; (x2 30cm x 40xm and x1 70cm x 58cm). Packaged extremely well.

September 8, 2025
Ironmongery Now logo

Reply from Ironmongery Now

Hi There,
Thank you for such a wonderful review!
We are so pleased that you are happy with your order from us and that your chopping boards are beautiful and were packaged well.
Kind regards,
The Ironmongery Now Team

Rated 5 out of 5 stars

Excellent

Excellent: thanks

August 30, 2025
Ironmongery Now logo

Reply from Ironmongery Now

Hi There,

Thank you for your feedback. We are pleased to hear that your experience with us and our products has been excellent!

Kind regards,
The Ironmongery Now Team

Rated 5 out of 5 stars

Very helpfull once my misstake was…

Very helpfull once my misstake was found.

August 28, 2025
Ironmongery Now logo

Reply from Ironmongery Now

Hi There,

Thanks you for your lovely review. We are pleased to hear that the team were able to assist you with a mistake on your order.

Kind regards,
The Ironmongery Now Team

Rated 5 out of 5 stars

Easy to find what I needed

Easy to find what I needed.
Product arrived on time and as seen in the pictures.

August 22, 2025
Ironmongery Now logo

Reply from Ironmongery Now

Hi There,

Thanks for your wonderful review. We are so pleased that you found our website easy to navigate for what you needed and the product arrived on time and looks as you expected.

Kind regards,
The Ironmongery Now Team

Rated 5 out of 5 stars

What I thought I ordered was delivered…

What I thought I ordered was delivered on time and at a good price.

August 19, 2025
Ironmongery Now logo

Reply from Ironmongery Now

Hi There,
Thank you for your feedback. We are pleased to hear that your order was delivered quickly and the price was just right!
Kind regards,
The Ironmongery Now Team

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