Hugo's service was excellent
Hugo's service was excellent, he felt with my query quickly and professionally and helped ease my stress quickly
Thank you
May 23, 2026
Unprompted review
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3.6
Average
16 reviews
Hasn’t replied to negative reviews
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Took my card details. Failed reservation after 30 minutes
Took my card details.
Waited 20 minutes with site saying reservation in progress. Rang direct ( which was also a robotic nightmare) and eventually booked.
Then after a further 10 minutes, got a text from jumpaide saying reservation not possible
May 23, 2026
Unprompted review
Don’t use this site or the booking link to this site for the Salisbury Arms on Dalkeith Road, Edinburgh
Tried to book a table through this service today. Had to give my card details to do it, which I thought was odd, as the booking link under the Salisbury Arms in Dalkeith Road took us to this site. I thought I was booking directly with the pub.
Turns out the payment for 1p is taken before a regular subscription payment it taken.
Absolutely not worth it as we did not hear anything and ended up going into the pub to book the table ourselves.
This is just a scam. Having looked at other reviews, reports of £69 being taken from accounts at later dates and similar experiences to mine.
To be fair tho, I was able to cancel the subscription via the online chat box as soon as I realised. This is the only reason I have given one star- otherwise it would be starless.
May 23, 2026
Unprompted review
I tried to book a trip. Scammed
I tried to book a trip. It was cancelled by jumpaide and I have found a payment was drawn from my bank account
May 19, 2026
Unprompted review
I think this is a scam website
I think this is a scam website.
I tried to book dishoom, put my credit card, never got a reservation, then found a payment of 69€?
They scam you into a subscription you don't ask for!
Watch out!
May 14, 2026
Unprompted review
Scam
Did not book the restaurant I requested. Then tried to take £70 out of my account a few days later.
May 22, 2026
Unprompted review
Very helpful and did everything I asked
Very helpful and did everything I asked
May 21, 2026
Unprompted review
Reply from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Thank you so much for your positive feedback! We are delighted that our service met your expectations. Your satisfaction is our top priority, and we are happy to have provided you with a pleasant experience.
We will pass your feedback on to our concierge, who will be delighted to review it!
We hope to see you again soon for future bookings!
Sophie from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Was listened to and issue resolved…
Was listened to and issue resolved quickly
May 20, 2026
Unprompted review
Reply from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Thank you so much for your kind words! We are delighted to hear that you were completely satisfied with our service. Your satisfaction is very important to us, and we are happy to have met your expectations.
We hope to have the pleasure of serving you again very soon!
Sophie from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Reply from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Thank you so much for your kind words! We are delighted to hear that our service met your expectations. Your satisfaction is our priority, and we are thrilled to have provided you with a positive experience.
We look forward to welcoming you back for future bookings!
Frédéric from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Reply from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
Hello,
Thank you so much for your kind review! We're delighted to know that you were completely satisfied with our service. Your satisfaction is essential to us, and we're happy to have met your expectations.
We hope to see you again very soon for more bookings!
Sophie from Jumpaide
Email : contact@jumpaide.com
Reclamation: https://jumpaide.com/fr/abonnement/
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