Just Natural Reviews 110

TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the natural products offered, finding them to be of good quality and competitively priced. People often mention quick delivery and an easy online ordering process, with items arriving well-packaged and as advertised. However, some people were dissatisfied with the response time from the company. There are several reports of damaged or missing items upon delivery, with some customers receiving boxes that were ripped, crushed, or wet, leading to spilled or unsafe food products. Additionally, some reviewers experienced significant delays in receiving their orders and found it difficult to get a response or resolution from customer service regarding these issues.

What people talk about most

Product

Clients share ambiguous opinions on product quality and delivery. While some reviewers praise the good... See more

Delivery service

Consumers find delivery service to be ambiguous. Many customers praise quick delivery, with some orders... See more

Order

People report ambiguous experiences with order. Many customers express dissatisfaction, citing issues like... See more

Quality

Reviewers mention ambiguous feedback about quality. While some customers are happy with the quality of... See more

Response time

Users describe negative interactions with response times. Many customers report not receiving replies or... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My order arrived promptly and everything I ordered in good condition. My only problem was finding that the organic brown rice is not suitable for milk allergy sufferers I therefore can't use it sadly.... See more

Rated 5 out of 5 stars

I wanted to buy some compots for my grandchildren who were here on holiday from France, but the only place that used to sell them no longer had any. I ordered online from Just Natural and they deli... See more

Rated 5 out of 5 stars

Great natural products. I always buy our toothpaste from Just Natural: several choices, fluor free. The service is also very good, orders never take too long to arrive and never missed any.


Company details

  1. Health Food Store

Written by the company

A one-stop shop for health food, drink, and household products - Just Natural, Organic Kitchen, Soakin bath salts, Clipper Tea, Meridian peanut butter, Nairn's oatcakes, Prima Italia organic pasta, Natracare, Balanced CBD, Whole Earth, Green People, an...


Contact info

3.2

Average

TrustScore 3 out of 5

110 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bags all spilt. Not answering their phone

I go away tomorrow. My delivery has arrived swashed. I have flour all over my carpet. One bag is split but the others are all squeezed flat. if you gently claen them flour air comes out of tiny wholes in the sides of them all. I have waited on the phone three times before being disconnected and told the mail box is full???

July 10, 2025
Unprompted review
Rated 1 out of 5 stars

Missing items

I notified that 2 of the items I ordered were not in the delivery box which was not only wet but squashed - the driver had taped up as best she could.
I have not received a reply to my notification

May 26, 2025
Rated 2 out of 5 stars

Why do Pukka keep Changing the name

Why do Pukka keep Changing the name. I ordered Feel New but was sent After Dinner. It doesn’t taste quite the same. I used Detox for a few years then they changed the name to Feel New Not happy. This happened with another supplier as well.

April 25, 2025
Rated 1 out of 5 stars

Disappointed

Hello, I’m afraid 2 of the 3 items I purchased were either dispersed in tge box or not sealed.

April 24, 2025
Rated 5 out of 5 stars

Easy shopping at Just Natural.

Easy website to navigate. Great choice of organic products especially in this world trying to eat as healthy as possible. Love the gluten free porridge oats for breakfast & making healthier flapjacks.

February 22, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look