Kaoori Reviews 293

TrustScore 3.5 out of 5

3.3

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Rated 4 out of 5 stars

Initially no communication from Kaoori despite repeated enquiries about my order which has still not arrived 9 days after ordering. The 3 to 5 days delivery was not met. This has now changed with a... See more

Rated 5 out of 5 stars

I would definetly recommend this shop if you search for high quality chess sets. Everybody complaining about the delivery issues clearly didn't even notice that this is a current issue every high qual... See more

Company replied

Rated 4 out of 5 stars

Paid extra £10 for postage. No issues with delivery. Arrived in 3 days. Purchased a £50 14” board & pieces. Was intended as a gift for my daughter but the quality is not as expected so instead we’re... See more

Rated 1 out of 5 stars

Customer service is shocking, unresponsive to calls or emails. So bad I even contact my credit card company with a fraud complaint. Eventually a chess set turned up, from Slovenia. Very disappointed w... See more

Company details

  1. Gift Shop
  2. Furniture Store
  3. Game Store
  4. Kitchen Supply Store

Information provided by various external sources

The Kaoori Chess Company is a renowned chess shop that provides ample opportunity for chess players in the UK to purchase their favorite chess sets UK. We provide a variety of product options, ranging from unique chess sets to Staunton chess set to travel chess set and even themed chess set options. If you want to know more about who we are, what we do, and the true Kaoori Chess Company difference, then read on. Who We Are The Kaoori Chess Company is a chess shop that provides everything you need to enjoy your passion for chess. We have been in operation for many years, and our years of experience offering only the finest in chess pieces, chess sets and chess related accessories have given us a unique insight into what chess players appreciate with their sets, pieces and other necessary accessories. What We Offer We offer a variety of different chess sets, chess pieces, as well as chess memorabilia that are sure to appeal to anyone with a passion for the game. Our offerings are focused on quality and craftsmanship, with unique handmade pieces being the star of our shop. We know that chess pieces and sets should be treasured, which is why we select only the very best handmade pieces for our customers. Our chess set options include a variety of options which are sure to appeal to any chess player, whether you are an experienced expert or someone who is just beginning to play the game. Our products include wooden chess sets, luxury wooden chess sets, three player chess sets, Staunton chess sets, tournament style chess sets, themed chess sets, magnetic chess sets, royal chess sets, travel chess sets as well as antique chess sets. In addition to complete chess sets, we also offer chess boards, chess pieces, chess clocks as well as related chess accessories that will help you play and improve your chess game. Our chess accessories include chess cases in a variety of colors and finishes; cloth storage bags for pieces; DGT carrying bags; DGT connection material; as well as wooden LUX boxes. Our chess clocks include both analog and digital options, which means you can pick up a clock no matter your preferred (or in the case of tournament play, required) method of keeping track of time. Our products come in a wide range of prices that are well suited to any budget. If you are looking for inexpensive sets that are perfect for beginners or someone simply looking to play, then our travel and magnetic options may be just what you’re looking for; if you’re someone who is looking for a luxurious board that will serve as a conversation piece as well as a set to enjoy playing, then our antique style or luxury wooden chess boards may be perfect. The Kaoori Chess Company Difference We know that there are a lot of chess shops out there as well as other shops which offer chess products. However, these shops and sets lack something that we here at the Kaoori Chess Company have in spades: a dedication to chess. Our dedication helps us strive to stock only the very best quality chess sets, pieces and accessories, no matter what the budget range. We stand by the products we offer, from the most inexpensive magnetic travel board to the most luxurious high-end luxury board. If you have problems with your order, we will be there to assist in any way we can. If you have questions about products or concerns or simply want to know more information, we are there to assist you. The Kaoori Chess Company, to put is simply, is that we are there for you—whether you’re a beginning chess player who is just starting out in the hobby or you’re an expert tournament player with 2 decades of wins underneath their belt. How to Buy If you are ready to browse our well-received and exclusive wares, then all you need to do is follow these simple steps: First, head to our online website at https://www.kaoori.co.uk. Next, browse around the relevant categories for whatever it is you are looking for; when you’ve made your decision, add these items to your online cart and checkout using the checkout process. At this time, we can only accept online orders and cannot accept orders by phone or snail mail. If you are not sure exactly what you want to buy or you have any questions about the products, do not hesitate to contact us with your contact information as well as your inquiry. We know that it can be difficult to determine whether or not a chess set or piece is right for you by glance alone, which is why we strive to provide plenty of relevant information to anyone interested in our products. Chess: A History At the Kaoori Chess Company, we believe that knowing the history of chess is just as important as knowing which fine chess products to buy. Chess is one of the most ancient games in the entire world, with some variations on chess games going all the way back to the 6th century. It wasn’t until much later that the game as we know it today really took off in any significant way. During the 15th century, the game took hold in Europe, where it grew into a popular game both for leisure and play across Europe as well as eventually in the European colonies in North America. In the 19th century, changing industrialization and an increase in mass made materials led to the creation of standardized chess sets, which led to an increase in tournament play; it was during this century that the first ever international chess tournament was held, sparking a new era of competitive chess that has remained ingrained into society ever since. Chess has remained a popular pastime for people around the world for more than millennia, and the popularity of chess certainly shows no signs of abating.


Contact info

3.3

Average

TrustScore 3.5 out of 5

293 reviews

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Rated 5 out of 5 stars

I purchased an Ambassador chess set…

I purchased an Ambassador chess set which was of good quality. A small problem with a damaged queen was quickly dealt with by Kaoori.

August 24, 2021
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Reply from Kaoori

Dear Mr Roger,

Thank you taking the time to share your opinion and understanding.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Rated 1 out of 5 stars

Absolutely shocking service

Absolutely shocking service. Paid for on the 16/8 still not delivered 24/8. Can’t comment on quality as not seen.
And from your reply you obviously cannot count. Thats 8 days to post

August 24, 2021
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Reply from Kaoori

Dear Mr Cowper,

As stated on our website "ALL ORDERS HAVE 3 DAYS OF PROCESSING TIME" however, as we can see your order has been shipped next day, so it will be delivered today or tomorrow.
Also, delivery time mentioned on the website is 3-5 BUSINESS DAYS. Thus, today is the 5th day of delivery, hopefully your order will be delivered on time and you will enjoy your new set.

Best regards
Kaoori Team

Rated 4 out of 5 stars

Bought this for a gift and the…

Bought this for a gift and the recipient loves it. Unfortunately it is absolutely tiny without much mention on the website for it being travel sized for the price. Still great product

July 21, 2021
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Reply from Kaoori

Dear Anna,

Thank you taking the time to share your opinion and understanding.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Rated 5 out of 5 stars

I ordered the 14 inch chess set London

I ordered the 14 inch chess set London, for which I paid around £70.

I was impressed by the speed of delivery, I think it came within 4 or 5 days of placing the order, and also by this company's customer service.

July 1, 2021
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Reply from Kaoori

Dear Charles,

Thank you taking the time to share your opinion and understanding.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Rated 5 out of 5 stars

I ordered a chess set on January 19th

I ordered a chess set on January 19th. On February 23 the company apologised for the delay in delivering it and gave me a discount of 10%. Later they offered me two more expensive sets as alternative - without further charge. I preferred to wait for the set I ordered. Today it arrived and I am very happy. It appears the UK branch has now closed as the UK website now returns their German website and an email I sent their customer support today to thank them was undeliverable. This is, or was, a decent, honest company that I assume has been struggling with the consequences of Brexit and has decided to give up. It appears to me to be doing its very best to satisfy its customers. All credit to them.

May 28, 2021
Unprompted review
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Reply from Kaoori

Dear John,

Thank you taking the time to share your opinion and understanding.
Because of technical issues our UK shop was down for 24 hours, currently everything is solved and back to track.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Rated 2 out of 5 stars

Ordered in mid Jan, arrived in May

Ordered in mid Jan, finally got the chess set today (mid May). I had to speak to the customer services teams about three times to find out what was going on, and in the end they changed my order to a different board that was in stock when I threatened to cancel the order altogether.

My problem with this company is that they don’t keep you up to date, you have to chase them. Their customer services team were always polite and helpful, but if I’d just been kept up to date that the order was delayed by Brexit etc then I wouldn’t be leaving a 2 star review.

Product arrived in fine quality, just a bit underwhelming after a 4 month wait when the original order said 4 weeks

May 18, 2021
Unprompted review
Rated 5 out of 5 stars

LIARS, THIEVES

LIARS, THIEVES, I'm french and I've never received my Chess Game (a gift for my father's birthday), nothing sinc 10 february.
SHAME ON YOU !

May 3, 2021
Unprompted review
Rated 1 out of 5 stars

No product, no money back

Nearly four months after ordering (29th Dec 2020) and not receiving the product, I cancelled my order. I repeatedly asked for my payment to be returned. I keep getting told to rest assured it will be sent me within the week. After two weeks... nothing. Absolutely look elsewhere for your chess set.

April 29, 2021
Unprompted review
Rated 5 out of 5 stars

Purchased a Chess set from here

Purchased a Chess set from here, very good customer service, and would highly recommend. Item arrived in good time and was very pleased with it.

April 23, 2021
Unprompted review
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Reply from Kaoori

Dear Lance,

Thank you taking the time to share your opinion and understanding.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Rated 5 out of 5 stars

Excellent service and great…

Excellent service and great communication!

April 19, 2021
Unprompted review
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Reply from Kaoori

Dear Pattie,

Thank you taking the time to share your opinion and understanding.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Rated 5 out of 5 stars

Brilliant chess set which I bought for…Easter surprise.

Brilliant chess set which I bought for the good lady who is very happy with it. Would definitely use this company again without question. Many thanks, P.Knight.

April 16, 2021
Unprompted review
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Reply from Kaoori

Dear Paul,

Thank you taking the time to share your opinion and understanding.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Rated 5 out of 5 stars

Some bad reviews unfair.

Had a good sale on and the item came very quickly. Lovely chess board.
Alot of them bad reviews was a result of covid. I feel like the service and products are of a good standard.
I have purchased 2 boards now. First one during the hight of covid where we all had to wait a long long time to get the orders processed.
The second one I ordered and got it within the week. Shows how much the world was affected.

April 16, 2021
Unprompted review
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Reply from Kaoori

Dear Customer,

Thank you taking the time to share your opinion and understanding.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Rated 5 out of 5 stars

A gift to a friend

April 16, 2021
Unprompted review
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Reply from Kaoori

Dear James,

Thank you taking the time to share your opinion and understanding.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Rated 5 out of 5 stars

Very pleased with the service

Very pleased with the service. Great customer support over the phone and they made sure the package would arrive on time. Would recommend for sure!

April 15, 2021
Unprompted review
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Reply from Kaoori

Dear Vasil,

Thank you taking the time to share your opinion and understanding.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Rated 5 out of 5 stars

Gorgeous board

I bought Bonn Combo set as a gift for my brother and he loved it. It's absolutely gorgeous, the feel and quality of the materials is simply perfect, great weight balance and esthetics. We just find ourselves playing chess non-stop for hours))

April 15, 2021
Unprompted review
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Reply from Kaoori

Dear Armen,

Thank you taking the time to share your opinion and understanding.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Rated 5 out of 5 stars

High quality

High quality. I liked it!

April 15, 2021
Unprompted review
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Reply from Kaoori

Dear Ruzanna,

Thank you taking the time to share your opinion and understanding.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Rated 5 out of 5 stars

Lovely and high-quality product

Lovely and high-quality product, I really liked it !!

April 15, 2021
Unprompted review
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Reply from Kaoori

Dear Zara,

Thank you taking the time to share your opinion and understanding.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Rated 5 out of 5 stars

loved the set I got

Absolutely loved the set I got! Great quality

April 14, 2021
Unprompted review
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Reply from Kaoori

Dear Marina,

Thank you taking the time to share your opinion and understanding.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

Rated 5 out of 5 stars

Finally found an amazing gift idea💜…

Finally found an amazing gift idea💜 Great products. Just loved them!!!

April 14, 2021
Unprompted review
Kaoori logo

Reply from Kaoori

Dear Syuzanna,

Thank you taking the time to share your opinion and understanding.

We strive to provide high quality products and customer experience and your feedback is greatly appreciated.

Kind regards

Kaoori Team

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