I for one think its great!I get free items because im actually the niece of the owner of this shop,his children are my first cousins so easily just become family!
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Bought multiple items and they came well packaged in a reused box (very eco); arrived quickly but there was no despatch email, so they were (pleasantly) surprisingly early! Actual item was something s... See more
Company replied
I bought the item from here because it was different colours and looked better quality than other similar cheaper items on eBay from China.. other items also had free postage... When my item arrived i... See more
Company replied
Great price - delivered on time! ..... However, the product bought was the micky mouse phone - which is very disappointing. Was given as a gift hence the updated review. The phone only produces a fe... See more
Company details
Written by the company
The place to come for all things children. Founded in 2021 by Kian and Mia's Mummy and Daddy. The business’ name was inspired by a pet name for Kian. We want to help families grow together by introducing toys, educational tools, fun activities and joy along the way. Our website provides products which cater for babies, toddlers and older children, so parents can have a one-stop for everything they need!
Contact info
Unit 131, M25 Business Centre, 121 Brooker Road,, EN9 1JH, Waltham Abbey, United Kingdom
- 02034420800
- info@kikibear.co.uk
- kikibear.co.uk
4.4
Excellent
149 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Excellent Product and Company.
Ordering was easy, price was good, delivery was quite quick. Product is just what I wanted.
May 23, 2023
Paint came off in baby’s mouth!
Bought a set of lovely looking painted wooden toys. Within two weeks of minimal use the paint had noticeably chipped and i saw paint flakes on my daughters tongue. i immediately stopped use and contacted the seller for a refund. The seller refused on the grounds that the paint was non toxic and paint can chip when a child has teeth (my daughter does not have teeth yet!). The seller also recommended i supervise my child while using the toy, as if i hadn’t been doing that…I found that rather rude.
The response was pretty cold and rather misses the point that a quality product doesn’t chip in a couple of weeks and that no one wants to see paint flakes in their child’s mouth
I love supporting independent retailers and had recommended this site to my NCT group. i have withdrawn that recommendation now with a warning about my customer service experience.
May 20, 2023
Unprompted review
Very very bad experience i had with…
Very very bad experience i had with this website. I paid 4.99 extra for fast delivery just because its a last option for birthday party . But they ruined it .. it was not delivered on time my party was over . And i was trying to contact them and its being 2 weeks now and i am still waiting for my postage back but they are not answering .. whoever read my comment don't order from them because this website is very unprofessional.. try to order from professional and authentic website
April 22, 2023
Reply from Kiki Bear
Hi,
I am sorry to hear how you feel about your experience with our online store - we always strive to give a high level customer service.
Firstly, I have looked over your email correspondence with our advisor Kelly, and I can see that she has replied to your queries every time, whether it be via an email or the online contact form you have filled in. I can also see that you have been in receipt of our reply emails, as you have in turn responded too.
You paid £4.99 for a 2-4 working days service, and you have requested a refund as you did not receive it by the 3rd working day - at that point we did advise that the parcel is still within the timeframe and therefore the postage would not be refundable.
The parcel did eventually arrive a day late albeit arriving on Saturday and therefore not a working day late. We advised that the service is not guaranteed and therefore the postage is not refundable but we will be happy to offer a refund in goodwill if you are keeping the goods.
If you wish to discuss this further, you can respond to Kelly's latest email which was send this morning.
Kind regards,
Management Team
Great experience on my first order…
Great experience on my first order .wonderfully packaged and everything as it should be
April 28, 2023
Reply from Kiki Bear
Hi,
Thank you for leaving us a review.
We look forward to serving you again!
Kind regards,
Kevin 🧸
Carefully packaged and arrived so…
Carefully packaged and arrived so promptly and it was exactly what I needed and reasonably priced!
April 22, 2023
Reply from Kiki Bear
Hi,
Thank you for kindly leaving us a review.
We look forward to you shopping with us again in the future.
Kind regards,
Kelly 🧸
Fantastic website
Fantastic website. I messaged the company about an item too and they responded instantly with helpful information. Quick delivery time too. Very happy customer.
April 21, 2023
Reply from Kiki Bear
Hi,
Thank you for your kind review.
If you need anything in the future, do not hesitate to reach out!
Kind regards,
Kelly 🧸
Reply from Kiki Bear
Hi,
Thank you for kindly leaving us a review!
We look forward to you shopping with us again.
Kind regards,
Kelly 🧸
Good website and service thanks
April 18, 2023
Reply from Kiki Bear
Hi Kevin,
Thank you for your kind review.
We look forward to you shopping with us again.
Kind regards,
Kelly 🧸
4 days and still didn't receive…
Four days and still didn't receive anything, although I paid 9.99£ for express shipping (1-2 working days). Now it's Friday, so I'll be waiting for two more days which equals 6 days in total. I think I deserve a refund for the express delivery charges. So now I’m lying? Just go and check this order number (KB236225BR), I paid 9.99£!! And the tracking number says it's (Royal Mail Tracking 24). I swear if it is not personal data I would share the tracking number so everyone can see the truth. I was going going to order plenty of educational games for my daughter but now, no thanks. By the way, I haven't sent any emails. This will be the last response. I bought the doll from you, not from Royal Mail, and I don't care if you gave it to them on Monday!! Even if I want to talk to them they said on their website you must contact the store you bought from and they will contact us. So let's summarise this, you charge 9.99£ for a tracked 24 by Royal Mail which is actually cheaper than that on their website, and secondly, you abdicate the responsibility of your customers’ shipment!! Finally, you ignored my request for a refund of the shipping cost which is a common gesture by any respected online store. BAD CUSTOMER SERVICE. I just wanted this to arrive faster than Amazon otherwise I would never use your website. Please don't try to justify yourself anymore just do you job and contact the Royal Mail to deliver my shipment. Thank you.
April 24, 2023
Unprompted review
Reply from Kiki Bear
Hi Mohammed,
We are sorry that you have felt the need to leave us a review and not contacted us or the courier regarding the issue.
The tracking for the order advises the following "Sorry, we were unable to deliver this item at 29-04-2023 as the address was inaccessible."
Please email if you wish to discuss this further. You can reach us on info@kikibear.co.uk.
Thanks,
Management Team
Kiki Bear glove puppet
Quick delivery. My grandson loved his glove puppet and looks like we're going to have hours of fun. Definitely use this company again, very impressed.
March 31, 2023
Reply from Kiki Bear
Hi Janet,
Thank you for your lovely review.
We look forward to you shopping with us again.
Kind regards,
Kelly 🧸
Beautiful products
Beautiful products. Would certainly use the company again. Excellent service.
March 27, 2023
Reply from Kiki Bear
Hi Debra,
Thank you for your review!
We look forward to you shopping with us again.
Kind regards,
Kelly 🐻
Reply from Kiki Bear
Hi Kerrie,
Thank you for your review!
We look forward to you shopping with us again.
Kind regards,
Kelly 🐻
Good quality and prompt service
March 26, 2023
Reply from Kiki Bear
Hi Cassius,
Thank you for your review!
We look forward to you shopping with us again.
Kind regards,
Kelly 🐻
Item as described. The size was as good as photo
The it's was as good as the picture and description. It's a christening gift baby dummy and I'm very pleased with the item.
March 15, 2023
Reply from Kiki Bear
Hi Terence,
Thank you for your kind review!
We look forward to you shopping with us again.
Kind regards,
Kelly 🧸
Reply from Kiki Bear
Hi Fatima,
Thank you for your lovely review!
We look forward to you shopping with us again.
Kind regards,
Kelly 🧸
I wanted something quicker in terms of…
I wanted something quicker in terms of the time of the delivery
March 16, 2023
Reply from Kiki Bear
Hi,
Thank you for leaving us a review! Our apologies that the item took longer than you wished to arrive.
I am sure when you shop with us next time it wont be a problem as this instance was an anomaly.
Kind regards,
Kelly 🧸
Good service
February 18, 2023
Reply from Kiki Bear
Hi Parminder,
Thank you for taking the time to leave us a review.
We look forward to serving you again.
Kind regards,
Kevin 🧸
Post cane on time
Post came on time,
Great soft toy just as it says on the description.
The delivery man/lady left the post at the front door step. Good thing I came home on time to pick it up otherwise I wouldn't have got my post.
February 16, 2023
Reply from Kiki Bear
Hi,
Thank you for your 5 star review!
I am sorry to hear the postman left it on your doorstep, however, I am glad you were able to retrieve it.
We look forward to serving you again!
Kind regards,
Kelly 🧸
Great customer service
Great customer service
I was sent the wrong item. I got in touch and experienced great customer service. My original order was sent out plus I was allowed to keep the wrong item.👍
February 18, 2023
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