Kings Of Neon Reviews 280

TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

awful service after sale. time line was 2.5 weeks after promised, sign came in multiple parts when I paid for a full complete assembled sign. missing many parts to assemble, was not wired so I had to... See more

Rated 5 out of 5 stars

Absolutly worth every penny!!! Even with some minor problems in the ordering process, Brittney from support was able to resolved them very quickly, and went above and beyond to make sure our order wa... See more

Rated 5 out of 5 stars

Tabitha took great care of us. She walked me through the process start to finish! Kings of Neon sent us proposed renderings for the sign very promptly. The process was very smooth overall, the price w... See more

Rated 5 out of 5 stars

Excellent customer service all the way though - real people who reached out right away to help me to achieve my vision for my custom sign, (thanks Brianna!) and at a very competitive price. It shipped... See more

Company details

  1. Neon Sign Shop

Written by the company

We pride ourselves on customer service and delivering the best products on the market. From large events like the NFL draft, Lollapalooza, Red Hot Chilli Peppers / Warner Music and Twitter through to small home decor neon signs, artworks and gifts, we have everything you could need when it comes to LED neon signs! Our main neon hub is in Australia with parts of our design team and event specialists spread across USA, UK and NZ plus leading manufacturer partners across the globe as well. Bespoke, business or just fun - we are here to create some LED neon magic with you Our Mission: To collaborate with…. The fearless dreamers and wild creatives. The aspiring and the inspired. We see you. We create with you. We are you.


Contact info

4.2

Great

TrustScore 4 out of 5

280 reviews

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Rated 5 out of 5 stars

Incredible Experience

The customer service was extraordinary! Joe worked with me on the design, edits and ensuring the timeline was met. My husband absolutely loves this piece which is now showcased in his office!

December 12, 2023
Rated 5 out of 5 stars

Enthusiastic and creative! Not your typical neon company!

I have been researching a neon sign for an event and I got 5 quotes. All of the companies varied in response time with the exception of Kings of Neon. I submitted the online request and had a gentleman by the name of Joe reach out within 5 minutes of the request. I was not only shocked to hear the warm, enthusiastic voice in the other end of the phone but very surprised because it was New Year’s Eve. Joe was very animated and really made the difference in the choice of companies that I decided to go with. Great customer service every step of the way without a hard sell of any kind. I really look forward to receiving a unique product! Highly recommend!

January 3, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect Unique Gift

This Christmas I was looking for something unique and not on my kids wish list, and Kinds of Neon provided me the perfect gift that would surprise them on Christmas morning! I chose to do their nicknames in colors that would match their bedrooms! They turned out perfect!! Thank you!

December 4, 2023
Rated 5 out of 5 stars

Their name is well-deserved!

Excellent customer service all the way though - real people who reached out right away to help me to achieve my vision for my custom sign, (thanks Brianna!) and at a very competitive price. It shipped quickly, and the rock-solid packaging ensured it arrived safe & sound. Now it's up on my wall and everyone absolutely loves it. Couldn't be happier, you guys really do live up to your name. :)

November 30, 2023
Rated 5 out of 5 stars

Two LED Signs and a Happy Customer!

I ordered a 30" x 30" custom LED neon sign for my brother for his birthday. A company representative kept in touch with me to approve their design and keep me informed. The sign had a small section that blinked. After reporting the issue, the company replaced the sign! The new one is perfect, and I was so pleased with their service that I ordered a second sign for my sister, which is also perfect. She loves it! Service like this is rare these days and should be rewarded with your business!

December 12, 2023
Rated 5 out of 5 stars

A1 service and product

My order came right on time for my event. Tabitha was great, she really looked out. The sign is exactly how I imagined it and I got a free remote. You guys freaky really are Kings of Neon. 🫶🏾👌🏾✌🏾

December 28, 2023
Rated 5 out of 5 stars

Kings of neon went above and beyond…

Kings of neon went above and beyond helping me design a neon sign for my grandson’s shop. They were very professional and very helpful. My grandson has gotten tons of praise On how amazing the sign is.

December 15, 2023
Rated 3 out of 5 stars

Ruined Christmas

I paid extra for expedited shipping as advertised on your website. Guaranteed delivery by December 21st. I was then contacted and told that was a mistake and someone should have taken it down from the website. Then that the best they could do would be Jan 4th but most likely Jan 8th. This ruined my Christmas present for my girlfriemd totally. Tabitha was very kind and apologetic and even refunded a portion of my money. Unfortunately I would have rather had my girlfriends gift for Christmas.

December 21, 2023
Rated 3 out of 5 stars

The sign is awesome

The sign is awesome. The shipping is another story. Our sign was shipped via DHL. I had to make several phone calls to find out why it was stuck and not moving on to the next destination. Then when it finally came it was via USPS. We got the express shipping but it was not express at all.

November 21, 2023
Rated 5 out of 5 stars

Incredible Company and Great Customer Service

Tabitha was incredible to work with and provided me with a great mockup of the neon sign we wanted. She was able to take my 'drawn by hand' idea and turn it into reality. We are so pleased with the product and absolutely love it!

November 17, 2023
Rated 5 out of 5 stars

These are truly GREAT signs

These are truly GREAT signs - Ordered 6 for a HUGE event and they looked so cool reflecting off the water on our bridge. Tabitha is the best to work with!!

November 15, 2023
Rated 5 out of 5 stars

The staff was extraordinary and very…

The staff was extraordinary and very receptive to changes to the project. As I reside in Alaska the shipping was an issue but staff promptly followed up and I have received the Neon Sign in time for Christmas. Couldn't ask for better service. Looking forward to ordering again .

November 15, 2023

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