Kittle Photographic Reviews 295

So helpful and amazing! Hallie was polite, kind and sorted everything with my order! She was so patient and understanding! Amazing photo and amazing service!!!

Beautiful photography excellent service. Quick email response very helpful.

The "professional" photographers charges so much for a photo and they dnt even tell the children to fix their collar and hair, just simple things like this.

Had no choice But to use these as the school hired them and i’ll be spraking with the school directly, First off the pictures taken of the children are badly done, Only one photo and then all rushed through to the point some children didn’t even get a picture taken, These don’t appear to be professional photographers In anyway, The website is shocking, the organisation of how they do things shocking and The price is absolutely Disgraceful!!! We will not purchase kittle Photos again infact I could of done better myself. The postage is over £4 for two tiny photographs It doesn’t even cost that to send And the actual photo pricing is Frankly Robbing. Happy to take crap photos and take your hard earned money over but without a ounce of Quality. It was back in sept the pictures were taken.

Great customer service, managed to find a school portrait from 2008 (15 years ago!). No complaints.

Excellent customer support service. I had an issue with the access codes to my son's photos, and they kindly and quickly resolved the problem for me.

CJ's Customer service help was brilliant after an issue logging in.

I was truly impressed with Kittle Photographic's quick reponse to my inquiry and they did a wonderful job on resolving my concerns. Thank you for putting in the extra effort on making your customers happy.

Lovely school photo of my daughter. There was an issue with the digital copy I received, but they rectified it promptly. Thank you.

Great company, my children’s school photos were lovely. Really pleased thanks.

Have just received my children’s school photos, I struggled with the order process a little but their aftersales team helped me through it all. Hayley was patient and really reassuring. The quality of the prints were very good and I can now safely say Kittle has made my memories even better

I would highly recommend this company. They are extremely professional and the photo quality is amazing.
Hayley Martin was the lady I dealt with, she was really warm, friendly and helpful.

Very good customer service. Hayley was very helpful in answering my questions. The pictures are lovely!

Lovely company, everyone was very helpful and patient with my girls and we received some amazing photographs. Hayley was amazing 🤩

This company is an absolute joke. The photo quality is shocking. You expect a lovely photo but no. They take the picture (just 1) and give no second chances. Pictures are ruined where people are mid laughing or talking. Then expect people to pay the earth for them when they make you look completely different to your normal self. The lighting is awful and really dark, they give you no advice on how to smile or sit they tell u to sit and just flash. No preparing or getting ready, they catch you completely off guard. I’m not sure how they even keep custom with the useless picture quality and inconsiderate staff. Let’s not forget they can’t even give you a chair your sat on a toolbox. They make you stand and take a picture looking so odd and weird. They edit your photos and make you look completely abnormal and then leave you waiting ages for them to come through after paying. Avoid!!!

I am very pleased with Kittle Photographic' s work !They are professional in their work, and the customer service is brilliant .I can not recommend them enough!

Extremely disappointed with Kittle Photography as they sent a picture from 2 years ago when my son was in year 10. He is now in year 12.

I called them up today asking for an exchange of the photo and I was told that I should pay for the new one which I have already paid for!
This was an admin member I was talking to, who kindly transferred my call to her supervisor. By the time I went through to the other line, the supervisor became a manager called Hannah.
She kept repeating the same thing over and over saying I should pay for the new photo and the best she could offer is half price.
I do not trust business practices who too often say ‘unfortunately’ and this is exactly what Hannah was saying many times over.
I am done with this company. I now have two Y10 pictures and none from this year.

When I ordered the picture I did it through the unique QR code which my son brought home from the school on a slip and brought up the correct Y12 picture of him.

I also told this to Hannah and she went on to say after using the QR code and we signed in the old picture could have stayed in our basket.
This is simply not true because we saw what we ordered by the checkout.
But even if what she said was true, how could this be my fault and make me pay for it?

It is a real shame on the company.

As of 12th of October 2023 - We have received the correct picture! I went happy as my wife opened the envelope this morning!
Sadly, my wife said she ordered it with the full price as couldn’t face dealing with the company.
Please don’t offer me anything anymore here nor through my email.
Pity we don’t get to chose who takes pictures in schools.

Amazing photos! I love my son’s schools photos that have been taken by Kittle!
They are extremely helpful if you have a question and Hayley Martin has been amazing to sort out any queries I had about the photos.

Gary Davies | Customer Service Advisor
Amazing service given when sorting out the photos each time.

Great school photos! Very helpful when I had to ring them regarding a photo!! And lots of help from Hayley Martin who has been amazing with the photo's xx