Kiwi Drug Reviews 763

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

I have been using Kiwi for my pharmacy needs for over 10 years and have always been satisfied with their products. It does take 2 weeks for overseas shipping, but I have never had a lost package or an... See more

Rated 5 out of 5 stars

I remember being extremely nervous the first time I bought from Kiwi, but it was for nothing. they've been excellent, and I've been a repeat customer now for at last six years.

Rated 5 out of 5 stars

Kiwi Drug is one of the best companies I’ve ever worked with. They consistently provide the medications I need along with truly exceptional customer service. The team is always quick to respond, incre... See more

Rated 5 out of 5 stars

Kiwi Drug has consistently been helpful and a great company to purchase my medication from. A few times my prescription has been backordered, but KD has stepped up and given me the option to select it... See more

Company details

  1. Pharmacy

Written by the company

Kiwi Drug is your own International online pharmacy. Kiwi Drug was founded in 2006, but is backed by a store-front which has been in operation for over 40 years. Kiwi Drug is operated by licensed pharmacists, doctors and filling pharmacy locations. We are proud to offer many popular drugs, medicines and general healthcare items at fantastic competitive pharmacy prices. Our professional team assures you that your medicines will be packed, shipped and delivered to your home in express time! Kiwi Drug initially operated solely from a large New Zealand pharmacy store that has been established for over 40 years. As a New Zealand pharmacy, we are members of the Pharmaceutical Society of New Zealand and the Pharmacy Guild of New Zealand. Our pharmacists are members of the Pharmacy Council of New Zealand. Our pharmacy is audited on a regular basis by Medsafe (the New Zealand medicines control authority), in accordance with the laws of operating a New Zealand pharmacy. You can be safe in the assurance that our pharmacy has passed all the requirements of the Medsafe authority. As we are a full retail and dispensing pharmacy, we are also members of the Pharmacy Guild of New Zealand. The Pharmacy Guild provides member pharmacies and pharmacists with a diverse range of services designed to support and enhance the commercial and professional interests of community pharmacy. Our affiliate pharmacies are all licensed and regulated pharmacies in their jurisdiction and their service and support is guaranteed.

Key Benefits

Written by the company

Same-day response to customer support queries
Most queries receive a response in less than one business day, unless escalation is required for certain unique situations.
No hidden fees
Other sites add on various fees for online doctor review, dispensing, and more. The product price and shipping is all you'll pay for!
Backed by a store-front 40 years in business
We're seasoned industry experts, with a broad panel of multi-disciplinary medical professionals.
100% satisfaction guarantee
We guarantee you will receive genuine medicine according to your order. And we will make sure every order is delivered, even if we have to reship a missing order. See our policies/about page.
Regular discounts
Both with our regular sales, and with our subscriptions/auto-refills, you can save up to 20% off all listed prices.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

763 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

No complaints

I've used Kiwi for several years and have had no issues. My only complaint is I wish the shipping partners they use were faster. But beyond that, no complaints

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

always on time

I have been a customer of this company more than 10 years. Every 2 months i get my medicine , fantastic service, very responsible company.Thank you very much for the job guys you are doing.

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

Great service, cheap prices!

I’ve used this service multiple times for cheap inhalers. They always arrive punctually and are the same ones you get from the pharmacy for way less. They also have monthly sales to help save even more. Great company, great service.

March 3, 2024
Unprompted review
Rated 5 out of 5 stars

Kiwi drugs has been amazing

Kiwi drugs has been amazing. My orders come in quickly and all along the way I am given updates. Customer service is excellent and prices are a real savings. Recommend Kiwi highly.

February 12, 2024
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

I’ve had dozens of transactions with Kiwi Drug over the last few years without a single issue. Would highly recommend!

March 3, 2024
Unprompted review
Rated 1 out of 5 stars

I was misstreated because I asked for information about my order

I was misstreated because I asked for the status of my order and a tentative delivery date. I was already waiting for the delivery since 14 days ago and still without a tentative delivery date. Thus, i told them to provide that information and because this did not look well i told them that I will cancel my order. They asked me to take my business somewhere else because they will not tolerate to be threatened. Miracously, a more precise tracking of my order was sent after my complain sent to their customer service.

February 20, 2024
Unprompted review
Kiwi Drug logo

Reply from Kiwi Drug

This "review" is inaccurate and untrue.
Customer threatened to do a charge-back if we could not give him a date when the package would be delivered, for a shipment with its last tracking update less than 2 weeks old. We had already provided a working tracking number showing the parcel in transit, and informed him there was a postal delay due to a shortage of flights on which postal mail travels.
As most anyone should know, there are never guaranteed delivery dates for postal mail (tentative or otherwise), and as such it was impossible to meet his unreasonable demand. Even if he only wanted a "tentative" date, the fact he stated he would do a chargeback after said date makes it anything but tentative.
We do clearly outline in our policies we will reship a missing/lost shipment, but this shipment's last tracking update was barely over 10 days old - far too early to consider lost, especially when we knew of the flights issue we had previously communicated with him.
Ultimately, his shipment was delivered within our posted timelines.

Rated 5 out of 5 stars

A Very Trustworthy Website and I remain a Loyal Customer for 7 years

I have Neuropathy and the price of Meds without insurance in the US is quite ridiculous. I came across Kiwi's website in 2017 and being quite hesitant (I don't trust the internet) I decided to give them a try. It's now 2024 and I'm still purchasing through Kiwi "without" incident. Along those years there has been on occasion a lost order but I'm here to tell you they always made it right. I'm totally impressed with Kiwi and will continue to be a "Loyal Customer". Yes, it does take some time to get these products but you have to be patient. My lost orders was never a Kiwi issue, it was a USPS issue (Not a Shocker) But, again, Kiwi Will make it right. Being a Skeptic of the world of internet I trust Kiwi 100%, their very good people to deal with and trusting. Thank You Kiwi for who you are and what you do, You Guys are Awesome !!!

January 13, 2024
Unprompted review
Rated 5 out of 5 stars

I've used Kiwi for years

I've used Kiwi for years, mainly for my migraine medicine. I appreciate the ease of purchasing and the quality of the drugs and their customer service is top notch. The only slight negative is shipping time. You cannot wait until you need a drug to purchase it. Shipping can be anywhere from 3 to 5 weeks. Bottom line, I've checked out a lot of international pharmacies and Kiwi is definitely a pharmacy i prefer.
UPDATE: I checked and Kiwi is correct. Shipping/Delivery is much faster than I thought.

April 22, 2023
Unprompted review
Kiwi Drug logo

Reply from Kiwi Drug

We truly appreciate your kind review, but allow us to please clarify that nothing currently takes 3-5 weeks transit time for shipping. I believe you are referring to the item most recently ordered that was marked as backordered on our site and took a week to ship - but it was delivered 6 days after that. The order before that took 1 day to ship and delivered 10 days later. Thank you!!!

Rated 5 out of 5 stars

Reliably good

I've used KiwiDrug for years. Always filled my orders as promised; good quality medicines. Originally they only offered to pay by check which was slow; now they offer faster services.

October 31, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

Kiwi Drug offers great pricing and provides highly responsive customer service. The company is willing to answer questions and addresses issues and concerns in a timely and professional manner.

October 24, 2023
Unprompted review

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