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Kollyy Reviews 297

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TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Always loved their stuff for year before they shut down (temporarily). The quality was amazing and so was everything else.. I miss them

Rated 5 out of 5 stars

As an influencer, finding quality clothing can be tough, but Kollyy never disappoints! Their clothes are stylish, durable, and crafted with love. I love partnering with a brand that always comes throu... See more

Rated 1 out of 5 stars

Absolutely no way to track orders unless you direct message. Order was 5 days outside of stated time of delivery and none of the items were true to size. I am now finding it impossible to locate how t... See more

Company replied

Rated 5 out of 5 stars

The clothing quality is unreal!! They are just like their images! I was worried about the quality and fit of their clothing as it's an affordable brand, but the quality is just amazing. All the clothe... See more

Contact info

3.6

Average

TrustScore 3.5 out of 5

297 reviews

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Replied to 100% of negative reviews

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Rated 2 out of 5 stars

I don’t think the site is professional

I don’t think the site is professional, Kollyy does not make it easy to contact them!!! I had to dig deep just to find FAQs. I bought an item, along with a free gift and I have been waiting forever for my products to come to my door. Also whenever I try to “track my order” it does NOT actually track the order. It does not show where the order may or may not be. Its only useful as a frikkin receipt. I JUST WANT TO KNOW IF MY ORDER IS EVEN ON THE WAY. This makes me feel like maybe it was a scam!!!!

February 15, 2024
Unprompted review
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Reply from Kollyy

Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by tracking.

Please note that we are a legitimate company.
We are sorry to hear that you could not get in touch with us. May I know how did you try to contact us?
You can write email to service@kollyy.com or create a service ticket at https://kollyy.com/contact-us
You can also click on the earphone icon at the lower right of our website to start a chat conversation. Or got to contact-us page, choose option OTHER-OTHER to find out the chat enter button.

These contact methods are indicated clearly on our website.

Since your order is not shipped yet, there's no tracking number at this moment. Hope for your understanding.

Regarding this issue, our representative have sent an email to you with more details, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.

Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding. We believe that our company will make better progress due to valuable customers like you.

Best regard,
Louisa
KOLLYY

Rated 5 out of 5 stars

Shipped immediately and great customer service

I’m actually surprised that my package was delivered fast considering it’s from overseas. I also love the products that I received from them and they didn’t forget to update me about my order. Love their service and the products are all amazing definitely worth the price!

January 31, 2024
Unprompted review
Rated 5 out of 5 stars

Good quality clothing

Good quality clothing came in perfect condition with no flaws or fraying. Lace pieces don’t easily rip or fray like typical lace.

January 25, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly and Great Communication

Kollyy has a simple and easy method to collabing with them. They were very clear and prompt on responding to any questions I had. The items came fast and they stayed in contact to make sure I was comfortable with what was expected of me! I will definitely work with them again, they were extremely nice while also respecting and cheering my own personal brand and page!

January 12, 2024
Unprompted review
Rated 3 out of 5 stars

fabric is just not what i imagined

From the pictures on the website I just hoped for better quality... The fabric is really thin (I thought that "regular thickness" described the fabric) and doesn't really look like the pictures, feels like the price isn't justified.

I'm really happy with the quality of the accessories and the quick shipping, though!

January 17, 2024
Unprompted review
Rated 5 out of 5 stars

I absolutely loved their site

I absolutely loved their site, I got around 5 clothes from this store and THEY ARE AMAZINGGG!!! The quality fits well for the price and it's completely trustworthy. The shipping period was pretty good too, I think it took 2 weeks? U can always check reviews on tiktok or any social media 💋💋💗

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

10/10

Kolly’s pieces are great quality for the price and the shipping was fast. I’d recommend!

November 15, 2023
Unprompted review

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